SergeyQA

BitTorrent Staff
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Everything posted by SergeyQA

  1. May we get more info please? What product you are installing (classic utorrent or utWeb)? At which moment that window appears? Would be nice if .exe file from temp directory be attached to the report. Thank you.
  2. On windows stop utorrent client, delete %AppData%\Local\BitTorrentHelper folder, start client again and instead of creating, use "import" option.
  3. May you share more info please? Current user path, path utorrent is actually installed, may be few screenshots please? Thank you.
  4. >>a new license number is required for every reinstall License permits you too use multiple activations on the same machine and even allows few activations on different machines. If the same license is used on different VMs or different machines, i would not expect it to be valid for such use.
  5. Looks like you installed uTorrent Web. Download classic version should help.
  6. May you share utorrent client picture with "about" window open please? Thanks.
  7. https://www.howtogeek.com/318177/what-is-the-appdata-folder-in-windows/
  8. Are you using and antivirus? Is windows defender shows any warnings?
  9. Are you using and antivirus? Is windows defender shows any warnings?
  10. No. As long as backend is working, you do not need to keep browser's tab open to seed torrent.
  11. Torrent has 0 seeds. Just click "add" button and eventually (when any seeders be online) files should be downloaded.
  12. Contacts support using that link: https://help.utorrent.com/support/tickets/new
  13. >> First, how on earth can I find this already existing torrent among many hundreds of torrents I have in my list? Use "filter" option in the client. Finding your torrent will take nothing. >>Second, what if the torrent already exits, what then? who cares? why should I bother finding ¯\_(ツ)_/¯ >>why mTorrent program prevents me from downloading the file again? Because you already have that torrent downloaded. To do that multiple times delete torrent before next attempt. >> So, my question How to get round this message of already existing torrent and just add the torrent again and start download? Remove existing torrent.
  14. May you share some screenshots with adfree product showing ads please? Thank you.
  15. We are looking in to that. Thank you for reports.
  16. SergeyQA

    3.5.x Beta

    Filter bug is fixed in the 45770 and i can not reproduce it. Would you mind to make screen video and share it with me pls?
  17. SergeyQA

    3.5.x Beta

    Thank you for the report. Bug is confirmed - we will try to fix it soon.
  18. May you share .dmp file from %appdata%/utorretnt/ directory to help us investigate that issue please? Thanks.
  19. SergeyQA

    3.5.x Beta

    I am trying to reproduce that glitch on my side with no success. May you describe how you update process looked like? You had 45628 running, stopped it and manually installed 45660? Did i miss any steps? Thank you.
  20. SergeyQA

    3.5.x Beta

    May i get the .dmp file to investigate the crash issue please? Thank you.
  21. SergeyQA

    3.5.x Beta

    That bug is fixed in the upcoming beta. Thanks.
  22. SergeyQA

    3.5.x Beta

    No luck reproducing that on my side. Would you mind to share crash dmp please?