techster

What's your wallet's public address?

Thank you for the report. We know about the issue and are working on the resolution.

I am seeing at least one successful in-app to on-chain transaction in your history: https://tronscan.org/#/address/TWeJ1QLjZdyXt3q5zhFUS23uUdyW9TmGF6/transactions I am not seeing the 1000 BTT transaction you were referring to. Also, please attach your Speed dashboard and transaction history screenshots. Thanks

Thank you for the report. We are aware of this issue, and looking forward to shipping a fixed version of Speed soon.

Hello, everyone! We posted instructions above that usually help. We are working on making this experience less disturbing but the improvement takes time. Sorry for that. Yet please follow the guidelines below. Backup your wallet Log in to the wallet Click on Recovery Information Provide your password Click on Reveal Save the Recovery Phrase and the Private Key in a safe place Never share this information with strangers Take a screenshot of Speed Dashboard and Transaction History Windows users: Stop your torrent clients that use Speed from running Check and stop uTorrent/BitTorrent processes from Task Manager Open File Explorer and type in %AppData% You may need to go one level up until you get to AppData > Local Find BitTorrent Helper folder and delete it Launch your torrent client Get to Speed and walk through welcome screens again Get to the point where you are offered to Import your wallet Click on Import Use previously-stored Recovery Phrase or the Private Key to import your wallet In a few seconds, your balances should be restored Mac users: Stop your torrent clients that use Speed from running Launch Finder Push combination: CMD + Shift + “.” You should start seeing hidden files Navigate to Users > “your user name” > Library > Application Support > BitTorrent OR BitTorrent Web Find BitTorrent Helper folder and delete it Launch your torrent client Get to Speed and walk through welcome screens again Get to the point where you are offered to Import your wallet Click on Import Use previously-stored Recovery Phrase or the Private Key to import your wallet In a few seconds, your balances should be restored Please, let us know if anything wasn’t fixed.

@SongJinsoo what is the wallet address shown in transactions when you send or receive BTT to of from your in-app balance in Speed?

We patched the problem a week ago. If you download a new version of the client from the official website the problem should be gone.

Unfortunately I can't do the recommendations on what settings you choose. I hope I gave you an understanding of how the demand-supply model works in Speed.

There is a common misconception that users are being “rewarded” for the amount of data they seed. In reality, Speed is a free market based on fair auction where users pay other users for the content they want to download faster. If the seeded content is not on demand or the number of available slots is higher than the number of leechers there will be no reason to spend any BTT on getting access to the file. More about how Speed works here: https://www.bittorrent.com/token/bittorrent-speed/faq/

Yes. It's in the number of connections. Pretty much the more open slots you get the less contention your files receive.

There is a common misconception that users are being “rewarded” for the amount of data they seed. In reality, Speed is a free market based on fair auction where users pay other users for the content they want to download faster. If the seeded content is not on demand or the number of available slots is higher than the number of leechers there will be no reason to spend any BTT on getting access to the file. More about how Speed works here: https://www.bittorrent.com/token/bittorrent-speed/faq/

Please DM me your wallet's public address and screenshots from your Dashboard and Transaction History screens. Thank you.

Hi there. It's a common misconception that users are being "rewarded" by some centralized application for the amount they seed. In the reality, Speed only establishes a free market where users pay other users for the content they want faster. If seeded content is not on demand or the number of open slots higher than the number of leechers there would be no reason to pay for the download. All these pay-receive relationships involve only users. BitTorrent doesn't play a middleman.

We are still rolling it out. And it comes in batches. Please check again in a couple of days.

Please update the client. The problem was fixed and you should get updates ASAP.

Please submit your claim to bttfeedback@bittorrent.com and include the following information: your wallet's public address; screenshot of Speed's Settings; screenshot of Speed's Dashboard; screenshot of Transaction History from the Wallet. Thank you.

Dear users. Please submit your claims to bttfeedback@bittorrent.com and include the following information: your wallet's public address; a screenshot of Speed settings; a screenshot of Speed Dashboard; Transaction History screens from the Wallet. Thank you.

Yes, we need your wallet's public address too. Thank you.

Please can you share screenshots with your settings tab and the dashboard? Thank you

Thank you for a good advice. This might be related to the recent Windows updates.

Are you saying that you have the same UI issues with the BTFS interfaces?

How to solve the problem with pending transactions or not reflected BTT balance changes: - Backup your wallet - Log in to the wallet - Click on Recovery Information - Provide your password - Click on Reveal - Save the Recovery Phrase and the Private Key in a safe place - Never share this information with strangers - Take a screenshot of Speed Dashboard and Transaction History - Windows users: - Stop your torrent clients that use Speed from running - Check and stop uTorrent/BitTorrent processes from Task Manager - Open File Explored and type in %AppData% - You may need to go one level up until you get to AppData > Local - Find BitTorrent Helper folder and delete it - Launch your torrent client - Get to Speed and walk through welcome screens again - Get to the point where you are offered to Import your wallet - Click on Import - Use previously stored Recovery Phrase or the Private Key to import your wallet - In a few seconds your balances should be restored - Mac users: - Stop your torrent clients that use Speed from running - Launch Finder - Push combination: CMD + Shift + “.” - You should start seeing hidden files - Navigate to Users > “your user name” > Library > Application Support > BitTorrent OR BitTorrent Web - Find BitTorrent Helper folder and delete it - Launch your torrent client - Get to Speed and walk through welcome screens again - Get to the point where you are offered to Import your wallet - Click on Import - Use previously stored Recovery Phrase or the Private Key to import your wallet - In a few seconds your balances should be restored Please, let us know if anything wasn’t fixed. Please attach screenshots of your old and current Speed Dashboard and Transaction History, and don’t forget to send us your wallet’s public address. Thank you for cooperation. We will do our best to help you solve your problems.

Hello there! Thank you for the report. The fix is on the way. You will be able to update the wallet soon.