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techster

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Everything posted by techster

  1. https://www.bleepingcomputer.com/news/microsoft/how-to-exclude-files-and-folders-from-windows-defender-scans/
  2. The Exchange service has been down for several days for maintenance and updates. We are still testing the upgraded version of the Exchange to help our users solve existing transfer issues. Thank you for your patience! When the Exchange is down, a submitted transaction may stick for a couple of days and then return to the Speed's balance.
  3. We are working on restoring normal work of the Exchange service and making it fully compatible with all BTT-based features. We apologize for the inconvenience.
  4. The Exchange hasn't been fully enabled yet. Sorry for that. We ran it shortly over the weekend and now analyze the data before re-launching and re-filling it.
  5. Please check pinned posts on this forum before submitting a ticket. We would appreciate that.
  6. Please, check the pinned topic on this forum and provide all the necessary information so we might validate your claim. In most of the cases, two issues impact the state of your wallet's balance and the data. Due to technical imperfections in the protocol extension too many payment channels have been resolved as successful and thus reported fictitious earnings that created the inconsistency between earnings, spendings, and the balance in Speed. Also, it turned out that the Speed toggle "off" state works for the current session only. If the app is relaunched or there is another app with Speed launched the status of the Speed toggle might be reset. The interface doesn’t reflect the actual state. The fixes to the problems are on the way.
  7. Please read the forum. The exchange service has been on maintenance since yesterday. We are working on restoring it.
  8. The same thing. The tokens will get back in some time if are not spent on downloads.
  9. We are very sorry for the inconvenience. Two issues impact the state of your wallet's balance and the data on your Speed's Dashboard. Due to technical imperfections in the protocol extension too many payment channels have been resolved as successful and thus reported fictitious earnings that created the inconsistency between earnings, spendings, and the balance in Speed. Also, it turned out that the Speed off toggle state works for the current session only. If the app is relaunched or there is another app with Speed launched the status of the Speed toggle might be reset. The interface doesn’t reflect the actual state. The fixes to the problems are on the way.
  10. Hello, everyone! We are very sorry for the inconvenience with Speed and want to confirm that BTT were not lost but most likely spent on torrenting. It turned out that the Speed off toggle state works for the current session only. If the app is relaunched or there is another app with Speed launched the status of Speed toggle might be reset. The interface doesn’t reflect the actual state. Also, we didn’t find any actual cases of BTT “lost” or “stuck” during transactions. Due to many reasons, a transaction request may be declined. In this case, an open request channel would still exist for up to 24 hours and then gets closed and BTT are returned back to the account. Many users who have been monitoring their balances confirmed the returns. In case when the return overlaps with the spendings not technically turned off the returned amount may be almost immediately spent on torrenting. All of the issues mentioned above are fixed and either released or pending release, so we expect that the majority of Speed users would receive the remedy very soon.
  11. Please note, earnings depend on a variety of factors such as the demand for the file and network connection. BitTorrent Speed operates as an open auction where earnings and spending depend on supply/demand balance. In simple words, if seeded content is in high demand and other users are ready to pay for it the earning would be significant. The amount of seeded content itself doesn't define the amount of BTT earned. The same logic is applicable to spendings. If you want to avoid spending your BTT, you can set up where you can earn BTT but not spend. To do that, simply turn the "Speed Increase" toggle into the "Off" state. Your ability to download won't be impacted, but there will be no increase in speed. You might see the balance changing within 24 hours after switching the Speed Increase toggle off. This happens because, when you bid on a piece of data, your BTT go to escrow first and stay there until you complete downloading the piece or until 24 hours passed - whichever comes first. If the piece was successfully downloaded, your bid goes to the seeder. If the download was not complete, BTT from escrow will be transferred back to your balance. For any other question or doubt please do not hesitate to contact us, you can also visit BitTorrent Speed's FAQs for more useful information about BitTorrent Speed.
  12. You should be able to do it now. We restored the Exchange service.
  13. Once in a while wallet balances reconcile and that may lead to earnings looking like some BTT "disappeared" or BTT balance increased. Of course, users do not complain about the latter We are working on making the interfaces reflect the actual earnings instead of projections. The patch should be delivered this quarter.
  14. @boboev it would be great if you keep the whole screen including the calendar/clocks kept on the screenshots so we could check the database records. In general, we know where the problem is. We are working on the improvement for the issue. Thank you for the patience.
  15. I am seeing at least one successful in-app to on-chain transaction in your history: https://tronscan.org/#/address/TWeJ1QLjZdyXt3q5zhFUS23uUdyW9TmGF6/transactions I am not seeing the 1000 BTT transaction you were referring to. Also, please attach your Speed dashboard and transaction history screenshots. Thanks
  16. @SongJinsoo what is the wallet address shown in transactions when you send or receive BTT to of from your in-app balance in Speed?
  17. Please DM me your wallet's public address and screenshots from your Dashboard and Transaction History screens. Thank you.
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