Thanks 1c3d0g, much appreciated. I checked NTL website and for 2mb connection says max download 256 kB/s upload 25 kB/s. Upload seems fine averaging about 20 kB/s so that part seems fine. Just dowlnoad at 140 kB/s. I am running in background Zone Alarm Free Version Norman Virus Control Tune Up Utilities 2006 (Which changes settings for 2mb connection, not sure what though) Spybot SD - Resident Nothing else I can see which would make a difference (could be wrong). I may try OpenOffice over 3-5 occassions and jot down the average download speed to see what it gives. Any other help appreciated.