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Hello everyone, Please note that we do NOT support Pro (Paid) Members on the Forums. For Pro support please open a ticket at http://help.utorrent.com/customer/portal/emails/new Make sure to include the email you used to purchase your subscription and also your purchase reference number to ensure a fast response. Keep in mind that only Pro users will get support. The Ad-Free upgrade does not include Premium Support, those still need to post their questions at the forums. EDIT: If you have not been responded by at least 48 hours of contacting us at the link above, please PM me with your email and reference number so that I can reach the appropriate team to respond to your request as soon as possible. Regards,