Cannot uninstall as administrator

[Valued Customer]

Hi,  I've run into a problem when utorrent wanted to update to the latest build.  After I allowed the update, suddenly my torrents were 'unable to find files' and stopped.  I attempted to redownload the magnetlink, and a message popup saying 'the current version of utorrent is newer than the one you are trying to install' opened and asked if I wanted to downgrade to a prior version.  Clicking no leaves the download disabled.

So, i went to the utorrent site and downloaded the version currently offered.  I opened Control Panel as administrator and went to uninstall utorrent, so I could cleanly install the newest version, and received a message that I did not have sufficient privileges to do that, and to contact my system admin, who is me!

My admin credentials are sufficient to uninstall other programs, but utorrent is above my paygrade lol.

So, how do I fix this?

VC

 

Edit:  So, I have managed to get the torrent started, but all the other problems still occur.  When utorrent opens, both at bootup and if I close it and open it from the icon, I am greeted with a message that says the current version is newer than the version i am trying to install, and I have to click 'no' to proceed, and then another popup to click through, before utorrent will run.  A minor inconvenience, but it shouldn't oughta be happening.  Also, still can't uninstall utorrent, because admin isn't recognized, or utorrent is better than me. 

 

[PiusX]

Screen shot of the problem? Odd to have such and user name?

[Valued Customer]

Here

[Valued Customer]

Here's the popup when I try to uninstall utorrent running as admin:

 

I guess I could disable UAL, so I am always admin, but really don't wanna disable it, and dunno if it would work anyway. 

Edit:  new problem.  When I just tried to add another torrent I got a popup that, again, says the current version is more recent than the version I am trying to install, and says to shut down utorrent and restart it.  When i click 'ok' (the only option), the popup closes and the magnet link is not added to queue, so I apparently cannot add torrents anymore.  I also tried to add the link through the 'add torrent' menu, but was told the link was too long, and to try a shorter one.

 

[Valued Customer]

 

21 hours ago, Valued Customer said:

Edit:  new problem.  When I just tried to add another torrent I got a popup that, again, says the current version is more recent than the version I am trying to install, and says to shut down utorrent and restart it.  When i click 'ok' (the only option), the popup closes and the magnet link is not added to queue, so I apparently cannot add torrents anymore.  I also tried to add the link through the 'add torrent' menu, but was told the link was too long, and to try a shorter one.

 

So, adding torrent from URL does work, relegating this also merely an annoyance that shouldn't be.

[Valued Customer]

Ok, so utorrent has updated to the latest version again, but when it opens on bootup, or if I open it from the icon, it still asks me via popup if I want to downgrade to an earlier version.  When I decline, another popup opens and informs me that utorrent failed to update.  Also, I still cannot remove utorrent via control panel, even as administrator, which is actually very concerning, as an app should not behave this way.

So, I am not using utorrent, for the first time in about 5 years.  I like utorrent, but if I can't get these problems resolved, it has no place on my computer.

I'd appreciate someone advising me on how I might solve these problems, besides just deleting the app, and cleaning the registry of traces of it.

Thanks!

 

[PiusX]

I would first boot into safe mode and see what is installed for utorrent if there is one or more and uninstall both and copy or move your appdata/utorrent data so you can copy it back after uninstalling utorrent. Once that is done reboot and see if any utorrent shows up and if not then reinstall the lastest utorrent and then copy your data back to the same location but first move that data to a safe location and then copy your original appdata/utorrent data folder back to that location and then after that start utorrent to check to make sure your setting are working.

[Valued Customer]

Thanks for your help!  I hadn't thought of that, and that, upon reflection, sounds like the source of the problem.  I will have a looksee and find out if that is indeed how things went wrong.

[PiusX]

Also check what kinda A/V you got running and disable it and if you have two A/V program that is also asking for problems as well. Norton is notorious for utorrent problems.

[Valued Customer]

I have but one AV, because I am only paranoid, not utterly delusional =P. 

[PiusX]

Well you be surprised some have more then one running. Your best option if nothing works is to copy your app/data where your utorrent settings are and then completely uninstall any utorrent setting around to insure it is clean. And then reinstall if you saved it the last working utorrent that you downloaded and then copy that app/data folder to a save location and copy back your old data and them run utorrent and see what it does. If the install has no problem and works then it should start properly without problem. But if you don't want the old data setup you will have to copy back the new install app/data back and then restart utorrent and redo your setting and then manually click on each torrents file to restart them again.

[Valued Customer]

As I have stopped using utorrent since I ran into the 'cannot uninstall as administrator' problem, out of an abundance of caution, I would prefer to simply eradicate all traces of the current install, and start with a clean slate.  That way I know that any problem that either continues or arises is sourced outside of utorrent code itself, and just to head that possibility off, I will purge the registry also.

Thanks!

VC