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cant validate my license


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i had to reinstall windows and utorrent and when i tried to use my license key it says its invalid, when i go to the help page and try to sign in or reset my password in it says .

"You are not authorised to access this portal. Kindly contact your helpdesk administrator."

i have tried to contact utorrent and they said they have answered me several times but i have nothing from them except an email saying they have replied several times , not really sure what to do now 

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