SPEED - "Cant access helper UI - try again later

[sephrok]

Hey hey,

I recently tried to get SPEED to work... and have been seeding a lot of files.  However when I click on "SPEED" i get 2 errors:

"Can't access helper UI - try again later"

"Speed failed to start.  We'll keep trying"

It worked fine when i set it up... so now i'm worried about my BTT wallet cos i can't seem to access it any other way?  How do I make sure uTorrent is connected to my wallet?  And also how do I fix Speed? :D

 

Cheers,

Sephrok

[PiusX]

IF those aren't utorrent software then you have to contact their support for help. BTT Wallet you need to contact BTT support for that.

[sephrok]

This is uTorrent software.

 

The wallet itself works fine.  uTorrent is the one getting errors... also experiencing it freezing up and crashing a lot.  Never experienced this before connecting the wallet / speed.

 

Also how can i be sure i'm earning BTT? It doesnt seem to be working anymore since 3/29

[S.S PARK]

Unable to open wallet after windows update.

[apatheticsl]

having btt issue since yesterday also.

In my case, utrorrent works fine but cannot access to speed function.  has been working fine until 12 hours ago, but i cannot acces to speed page(wallet / dashboard). rebooting PC isn't working.

 

I was able to collect btt until 1st APR.

 

[mrgolonmc]

i have 6000 btt and as soon as i put this to in app wallet, page not load. price for btt 0.10 sooooo, im not wandering by time when they fix all, it will be gone or no longer available. if so Justin will be responsible by this fault with price of btt

[Trivumvirate]

I have the same problem: "Can't access helper UI - try again later" shows up when I click on "Speed - Download Torrents Faster!" in utorrent. Re-Installing utorrent did not help. :(

Any help?

[preseznik]

Same problem, "Can't access helper UI - try again later".

I thought this was supposed to be accessed locally.

[techster]

Hello, everyone!

We are sorry for the inconvenience with the Speed interfaces. At the moment we are investigating the issue. We would appreciate your help with the investigation if you email screenshots, and information about the torrent client's version you use to bttfeedback@bittorrent.com 

Thank you a lot!

[sephrok]

Side note -- anyone else having issues with BTT forums / support -- they are 100% unresponsive over there and my support posts not getting approved.

 

[mrgolonmc]

Sephrok they dont care. they are not respond sense last saturday at all on my mails

[Spectar6]

Check the Spambox

[techster]

Hello again!

We were able to identify the issue and now working on deploying the fix. Thank you for the patience.

Thank you a lot!

[madcatsilva]

I have the same issue, i have more than 30000 BTT in app , a transferend to the in chain and the day after i no long can access my wallet, on Bittorrent web is always syncing, is this a scam?

Best regards

[techster]

How to solve the problem with pending transactions or not reflected BTT balance changes:

• - Backup your wallet
• - Log in to the wallet
• - Click on Recovery Information
• - Provide your password
• - Click on Reveal
• - Save the Recovery Phrase and the Private Key in a safe place
• - Never share this information with strangers
• - Take a screenshot of Speed Dashboard and Transaction History

- Windows users:

• - Stop your torrent clients that use Speed from running
• - Check and stop uTorrent/BitTorrent processes from Task Manager
• - Open File Explored and type in %AppData%
• - You may need to go one level up until you get to AppData > Local
• - Find BitTorrent Helper folder and delete it
• - Launch your torrent client
• - Get to Speed and walk through welcome screens again
• - Get to the point where you are offered to Import your wallet
• - Click on Import
• - Use previously stored Recovery Phrase or the Private Key to import your wallet
• - In a few seconds your balances should be restored

- Mac users:

• - Stop your torrent clients that use Speed from running
• - Launch Finder
• - Push combination: CMD + Shift + “.”
• - You should start seeing hidden files
• - Navigate to Users > “your user name” > Library > Application Support > BitTorrent OR BitTorrent Web
• - Find BitTorrent Helper folder and delete it
• - Launch your torrent client
• - Get to Speed and walk through welcome screens again
• - Get to the point where you are offered to Import your wallet
• - Click on Import
• - Use previously stored Recovery Phrase or the Private Key to import your wallet
• - In a few seconds your balances should be restored

Please, let us know if anything wasn’t fixed. Please attach screenshots of your old and current Speed Dashboard and Transaction History, and don’t forget to send us your wallet’s public address.

Thank you for cooperation. We will do our best to help you solve your problems.

 

[B3nJY88]

 Although the workaround above worked and now BTT Speed is accessible, the problem is that it didn't restore the last known balances before this issue!

Before all this affected the access, I have stored  2000 BTT in my wallet and was left with 200-300 In-App balance.

Now, after i managed to restore my wallet, the 2000 BTT weren't stored and my In-App balance was lower: 1558.

Will we be compensated for our loss?

[FlMatei]

I had the same problem. I had 1000 BTT in pending from in-app to on-chain and 44 BTT remaining on in-app and then the error appeared. I did what you explained above and I lost the history and the pending transaction. Now I have ~800 BTT in-app and no transaction in pending.. So I lost almost 300 BTT and all the gains from 05.04 when the error occurred. Can I see the history somewhere to send you a screenshot with the proof? Or it's everything lost?

[Trivumvirate]

Hi thanks for the suggestion, when I do this after deleting BitTorrent Helper, starting utorrent client and clicking on Speed I end up at http://127.0.0.1:29061/gui/index.html?port=29061 and this shows:

 

[F209]

I am having this problem and after doing all that is suggested above it is not working.

Im also hosting on BTFS and that's just a blank page since this happened

Fyi: I can see my balance on my Tronlink wallet but not my in app balance.

Please help.

Fish

 

[OtecAnderson]

After restore my wallwet.

i lost my transaction 1280 BTT (BTT in-app - BTT on-chain)

public addres - TSnDMnaXux3qHW3b2RZjsDA45zMqVwn1Gk

ballance 103 BTT on this moment.

[fessender]

On 4/9/2021 at 12:30 PM, Trivumvirate said:

Hi thanks for the suggestion, when I do this after deleting BitTorrent Helper, starting utorrent client and clicking on Speed I end up at http://127.0.0.1:29061/gui/index.html?port=29061 and this shows:

 

Same problem Here....

Sometimes it's saying invalid..... and now unable to connect.

 

 

[Trivumvirate]

Okay, I tried everything and BitTorrent Speed ended up loading. However, now when I want to import my wallet with the correct passphrase or key I get stuck at "Importing your wallet...", no way around it, waiting for hours doesn't help either.

[fessender]

13 minutes ago, Trivumvirate said:

Okay, I tried everything and BitTorrent Speed ended up loading. However, now when I want to import my wallet with the correct passphrase or key I get stuck at "Importing your wallet...", no way around it, waiting for hours doesn't help either.

so you didn't found a fix...

[syntonic]

For those whose BTspeed does not work after updating Windows. Try to restore Windows with System Restore Point, the point should be from March or earlier (before the update).

Hope this help

Еxcuse me for my poor English, it's from movie subtitles  

[allewie]

I lost 1600 btt guys. They're was pending, and SPEED stopped working. And now i have only 600+