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SPEED - "Cant access helper UI - try again later

sephrok

By sephrok,
in Wallet, Speed, BTT

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insane_pikas Newbie

insane_pikas

Posted
Posted
On 4/9/2021 at 12:30 PM, Trivumvirate said:

Hi thanks for the suggestion, when I do this after deleting BitTorrent Helper, starting utorrent client and clicking on Speed I end up at http://127.0.0.1:29061/gui/index.html?port=29061 and this shows:

grafik.png.6422a0d365c280696505a870c75fbadd.png

Same prob here, despite that I can not get my transactions from in-app to on-chain, now I can't enter the speed wallet at all.

This site can’t be reached

127.0.0.1 refused to connect.

Try:

ERR_CONNECTION_REFUSED
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alexejushko Newbie

alexejushko

Posted
Posted

 

On 4/9/2021 at 6:37 AM, techster said:

How to solve the problem with pending transactions or not reflected BTT balance changes:

- Windows users:

- Mac users:

Please, let us know if anything wasn’t fixed. Please attach screenshots of your old and current Speed Dashboard and Transaction History, and don’t forget to send us your wallet’s public address.

Thank you for cooperation. We will do our best to help you solve your problems.

 

Hi.

The problem is that Speed is available on my home notebook only for few seconds after I start Utorrent. After he tell that he cant gain access to site and shows me http://127.0.0.1:62260/gui/index.html?port=62260 with error instead of https://speed.btt.network/gui/index.html?port=62260.

I tried to reinstall utorrent and  followed your guide and deleted speed folder.  problem stays.

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techster Advanced Member

techster

Posted
Posted
13 hours ago, alexejushko said:

Please, can you send us screenshots or screen recordings with your torrent client version number, and please indicate if you have any VPN running.

Hi.

The problem is that Speed is available on my home notebook only for few seconds after I start Utorrent. After he tell that he cant gain access to site and shows me http://127.0.0.1:62260/gui/index.html?port=62260 with error instead of https://speed.btt.network/gui/index.html?port=62260.

I tried to reinstall utorrent and  followed your guide and deleted speed folder.  problem stays.

 

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techster Advanced Member

techster

Posted
Posted
On 4/9/2021 at 12:49 PM, F209 said:

I am having this problem and after doing all that is suggested above it is not working.

Im also hosting on BTFS and that's just a blank page since this happened

Fyi: I can see my balance on my Tronlink wallet but not my in app balance.

Please help.

Fish

 

Are you saying that you have the same UI issues with the BTFS interfaces?

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techster Advanced Member

techster

Posted
Posted
On 4/11/2021 at 12:46 PM, syntonic said:

For those whose BTspeed does not work after updating Windows. Try to restore Windows with System Restore Point, the point should be from March or earlier (before the update).

Hope this help :)

Еxcuse me for my poor English, it's from movie subtitles :) 

Thank you for a good advice. This might be related to the recent Windows updates. 

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alexejushko Newbie

alexejushko

Posted
Posted
9 hours ago, techster said:

 

No, I'm not using vpn

Below you will find 1)screen of torrent version 2)1000 btt transaction on hold 3)screen of my speed (in russian thow)

May be you also need my public address?

Problem persist - I'm able to use BTT SPeed only for few seconds after I start Utrorrent.

Screen 2021-04-15 073339.png

Screen2021-04-15 073259.png

Screen2021-04-15 073428.png

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techster Advanced Member

techster

Posted
Posted
9 minutes ago, alexejushko said:

No, I'm not using vpn

Below you will find 1)screen of torrent version 2)1000 btt transaction on hold 3)screen of my speed (in russian thow)

May be you also need my public address?

Problem persist - I'm able to use BTT SPeed only for few seconds after I start Utrorrent.

Screen 2021-04-15 073339.png

 

 

Yes, we need your wallet's public address too. 

Thank you.

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Taz1987 Newbie

Taz1987

Posted
Posted
On 3/31/2021 at 6:41 AM, PiusX said:

IF those aren't utorrent software then you have to contact their support for help. BTT Wallet you need to contact BTT support for that.

Hello. I have a trouble. I transefered 16597 BTT from app to the chain
(screenshot of this transfer in attached file). I had this 16597 BTT in
pending from in-app to on-chain.
But then i have a
trouble like in this topic
I followed the instructions from post https://forum.utorrent.com/topic/112355-speed-cant-access-helper-ui-try-again-later/?do=findComment&comment=535199
I lost the history and the pending transaction of my 16597 BTT
What can i do now? I want received 16597 BTT to my chain

My wallet’s public address TTnJ2tgrJjLAVio2pUyS11bCc4eUQ4WMGh

screenshot.jpg

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techster Advanced Member

techster

Posted
Posted

Dear users. Please submit your claims to bttfeedback@bittorrent.com and include the following information:

  • your wallet's public address;
  • a screenshot of Speed settings;
  • a screenshot of Speed Dashboard;
  • Transaction History screens from the Wallet.

Thank you.

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Taz1987 Newbie

Taz1987

Posted
Posted

I did it yet 14 april but you still haven't answered me on my email. But I send to bttfeedback@bittorrent.com only have transaction History screens. Screenshot of Speed settings and screenshot of Speed Dashboard before trouble I do not have. 

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Nefritful Newbie

Nefritful

Posted
Posted
On 4/16/2021 at 6:08 AM, techster said:

Dear users. Please submit your claims to bttfeedback@bittorrent.com and include the following information:

  • your wallet's public address;
  • a screenshot of Speed settings;
  • a screenshot of Speed Dashboard;
  • Transaction History screens from the Wallet.

Thank you.

Good day, i have same problem, "Can't access helper UI - try again later". and after err_connection_refused on 127.0.0.1
i have ~20 000BTT and 1800BTT stuck transactions, but i cant make screenshots, coz a have this ERROR... what can i do then? 

I already wrote on bttfeedback@bittorrent.com week ago with logs, but still no answer.
How i understend, problem in corrupted ledger.bt.co.btdb file, maybe sand it to?

My public wallet : TKgcgTciahqyTfQ2w4xmJczHv9Nt2TSGS9

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alexejushko Newbie

alexejushko

Posted
Posted
On 4/20/2021 at 10:06 PM, techster said:

We patched the problem a week ago. If you download a new version of the client from the official website the problem should be gone.

Deleting  BtTorrentHelper fixed my problem.
Problem is solved, thank you.

1k btt token are lost, bet it is little blood for working BTSpeed.

WhatsApp Image 2021-04-21 at 21.48.45.jpeg

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techster Advanced Member

techster

Posted
Posted

Hello, everyone!

We posted instructions above that usually help. We are working on making this experience less disturbing but the improvement takes time. Sorry for that. Yet please follow the guidelines below.

  • Backup your wallet
    • Log in to the wallet
    • Click on Recovery Information
    • Provide your password
    • Click on Reveal
    • Save the Recovery Phrase and the Private Key in a safe place
    • Never share this information with strangers
    • Take a screenshot of Speed Dashboard and Transaction History
  • Windows users:
    • Stop your torrent clients that use Speed from running
    • Check and stop uTorrent/BitTorrent processes from Task Manager
    • Open File Explorer and type in %AppData%
    • You may need to go one level up until you get to AppData > Local
    • Find BitTorrent Helper folder and delete it
    • Launch your torrent client
    • Get to Speed and walk through welcome screens again
    • Get to the point where you are offered to Import your wallet
    • Click on Import
    • Use previously-stored Recovery Phrase or the Private Key to import your wallet
    • In a few seconds, your balances should be restored
  • Mac users:
    • Stop your torrent clients that use Speed from running
    • Launch Finder
    • Push combination: CMD + Shift + “.”
    • You should start seeing hidden files
    • Navigate to Users > “your user name” > Library > Application Support > BitTorrent OR BitTorrent Web
    • Find BitTorrent Helper folder and delete it
    • Launch your torrent client
    • Get to Speed and walk through welcome screens again
    • Get to the point where you are offered to Import your wallet
    • Click on Import
    • Use previously-stored Recovery Phrase or the Private Key to import your wallet
    • In a few seconds, your balances should be restored

 

Please, let us know if anything wasn’t fixed. 

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Nefritful Newbie

Nefritful

Posted
Posted
11 hours ago, techster said:

Hello, everyone!

We posted instructions above that usually help. We are working on making this experience less disturbing but the improvement takes time. Sorry for that. Yet please follow the guidelines below.

  • Backup your wallet
    • Log in to the wallet
    • Click on Recovery Information
    • Provide your password
    • Click on Reveal
    • Save the Recovery Phrase and the Private Key in a safe place
    • Never share this information with strangers
    • Take a screenshot of Speed Dashboard and Transaction History
  • Windows users:
    • Stop your torrent clients that use Speed from running
    • Check and stop uTorrent/BitTorrent processes from Task Manager
    • Open File Explorer and type in %AppData%
    • You may need to go one level up until you get to AppData > Local
    • Find BitTorrent Helper folder and delete it
    • Launch your torrent client
    • Get to Speed and walk through welcome screens again
    • Get to the point where you are offered to Import your wallet
    • Click on Import
    • Use previously-stored Recovery Phrase or the Private Key to import your wallet
    • In a few seconds, your balances should be restored
  • Mac users:
    • Stop your torrent clients that use Speed from running
    • Launch Finder
    • Push combination: CMD + Shift + “.”
    • You should start seeing hidden files
    • Navigate to Users > “your user name” > Library > Application Support > BitTorrent OR BitTorrent Web
    • Find BitTorrent Helper folder and delete it
    • Launch your torrent client
    • Get to Speed and walk through welcome screens again
    • Get to the point where you are offered to Import your wallet
    • Click on Import
    • Use previously-stored Recovery Phrase or the Private Key to import your wallet
    • In a few seconds, your balances should be restored

 

Please, let us know if anything wasn’t fixed. 

Yes, this work. but BitTorrent Helper folder content file with transaction history. where is also my ~21k BTT... I don't want to lose them =(

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radi Newbie

radi

Posted
Posted

is it safe to move BTT from the inapp wallet to the onchain wallet? I have already lost 1360 BTT because of this bug. I have followed the steps and now i have access to the Bittorent speed , but the transaction history is gone so the pending amount :(

I have already emailed to the feedback email hopte you could find a solution.

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tazmako Newbie

tazmako

Posted
Posted
On 4/22/2021 at 2:40 PM, radi said:

is it safe to move BTT from the inapp wallet to the onchain wallet? I have already lost 1360 BTT because of this bug. I have followed the steps and now i have access to the Bittorent speed , but the transaction history is gone so the pending amount :(

I have already emailed to the feedback email hopte you could find a solution.

im not recommend to sent right now when everyone have  problem

last time i sent inapp to onchain it not receive

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tazmako Newbie

tazmako

Posted
Posted
10 hours ago, Nefritful said:

This app totaly broken :D 
Transactions highlighted in red, according to TRONSCAN, never come.
2 of them in READY status.

My Wallet: TKgcgTciahqyTfQ2w4xmJczHv9Nt2TSGS9

Снимок экрана 2021-04-26 194445.jpg

Снимок экрана 2021-04-26 194503.jpg

Снимок экрана 2021-04-26 194527.jpg

Снимок экрана 2021-04-26 194559.jpg

Снимок экрана 2021-04-26 194626.jpg

 

i have same this problem too 

sent email to bttfeedback@tron.network but not have reply and btt token not  show in on-chain

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