insane_pikas Posted April 12, 2021 Report Share Posted April 12, 2021 On 4/9/2021 at 12:30 PM, Trivumvirate said: Hi thanks for the suggestion, when I do this after deleting BitTorrent Helper, starting utorrent client and clicking on Speed I end up at http://127.0.0.1:29061/gui/index.html?port=29061 and this shows: Same prob here, despite that I can not get my transactions from in-app to on-chain, now I can't enter the speed wallet at all. This site can’t be reached 127.0.0.1 refused to connect. Try: Checking the connection Checking the proxy and the firewall ERR_CONNECTION_REFUSED Link to comment Share on other sites More sharing options...
F209 Posted April 13, 2021 Report Share Posted April 13, 2021 Ok, so ive got my wallet open (finally) but im getting '127.0.0.1 refused to connect' When i try to get onto btfs. Thoughts? TIA Link to comment Share on other sites More sharing options...
alexejushko Posted April 14, 2021 Report Share Posted April 14, 2021 On 4/9/2021 at 6:37 AM, techster said: How to solve the problem with pending transactions or not reflected BTT balance changes: - Backup your wallet - Log in to the wallet - Click on Recovery Information - Provide your password - Click on Reveal - Save the Recovery Phrase and the Private Key in a safe place - Never share this information with strangers - Take a screenshot of Speed Dashboard and Transaction History - Windows users: - Stop your torrent clients that use Speed from running - Check and stop uTorrent/BitTorrent processes from Task Manager - Open File Explored and type in %AppData% - You may need to go one level up until you get to AppData > Local - Find BitTorrent Helper folder and delete it - Launch your torrent client - Get to Speed and walk through welcome screens again - Get to the point where you are offered to Import your wallet - Click on Import - Use previously stored Recovery Phrase or the Private Key to import your wallet - In a few seconds your balances should be restored - Mac users: - Stop your torrent clients that use Speed from running - Launch Finder - Push combination: CMD + Shift + “.” - You should start seeing hidden files - Navigate to Users > “your user name” > Library > Application Support > BitTorrent OR BitTorrent Web - Find BitTorrent Helper folder and delete it - Launch your torrent client - Get to Speed and walk through welcome screens again - Get to the point where you are offered to Import your wallet - Click on Import - Use previously stored Recovery Phrase or the Private Key to import your wallet - In a few seconds your balances should be restored Please, let us know if anything wasn’t fixed. Please attach screenshots of your old and current Speed Dashboard and Transaction History, and don’t forget to send us your wallet’s public address. Thank you for cooperation. We will do our best to help you solve your problems. Hi. The problem is that Speed is available on my home notebook only for few seconds after I start Utorrent. After he tell that he cant gain access to site and shows me http://127.0.0.1:62260/gui/index.html?port=62260 with error instead of https://speed.btt.network/gui/index.html?port=62260. I tried to reinstall utorrent and followed your guide and deleted speed folder. problem stays. Link to comment Share on other sites More sharing options...
techster Posted April 14, 2021 Report Share Posted April 14, 2021 13 hours ago, alexejushko said: Please, can you send us screenshots or screen recordings with your torrent client version number, and please indicate if you have any VPN running. Hi. The problem is that Speed is available on my home notebook only for few seconds after I start Utorrent. After he tell that he cant gain access to site and shows me http://127.0.0.1:62260/gui/index.html?port=62260 with error instead of https://speed.btt.network/gui/index.html?port=62260. I tried to reinstall utorrent and followed your guide and deleted speed folder. problem stays. Link to comment Share on other sites More sharing options...
techster Posted April 14, 2021 Report Share Posted April 14, 2021 On 4/9/2021 at 12:49 PM, F209 said: I am having this problem and after doing all that is suggested above it is not working. Im also hosting on BTFS and that's just a blank page since this happened Fyi: I can see my balance on my Tronlink wallet but not my in app balance. Please help. Fish Are you saying that you have the same UI issues with the BTFS interfaces? Link to comment Share on other sites More sharing options...
techster Posted April 14, 2021 Report Share Posted April 14, 2021 On 4/11/2021 at 12:46 PM, syntonic said: For those whose BTspeed does not work after updating Windows. Try to restore Windows with System Restore Point, the point should be from March or earlier (before the update). Hope this help Еxcuse me for my poor English, it's from movie subtitles Thank you for a good advice. This might be related to the recent Windows updates. Link to comment Share on other sites More sharing options...
alexejushko Posted April 15, 2021 Report Share Posted April 15, 2021 9 hours ago, techster said: No, I'm not using vpn Below you will find 1)screen of torrent version 2)1000 btt transaction on hold 3)screen of my speed (in russian thow) May be you also need my public address? Problem persist - I'm able to use BTT SPeed only for few seconds after I start Utrorrent. Link to comment Share on other sites More sharing options...
techster Posted April 15, 2021 Report Share Posted April 15, 2021 9 minutes ago, alexejushko said: No, I'm not using vpn Below you will find 1)screen of torrent version 2)1000 btt transaction on hold 3)screen of my speed (in russian thow) May be you also need my public address? Problem persist - I'm able to use BTT SPeed only for few seconds after I start Utrorrent. Yes, we need your wallet's public address too. Thank you. Link to comment Share on other sites More sharing options...
alexejushko Posted April 15, 2021 Report Share Posted April 15, 2021 2 hours ago, techster said: Yes, we need your wallet's public address too. Thank you. TQYoirXHLztx18eEwQ2nrDdz58pPUzn2EU Link to comment Share on other sites More sharing options...
Taz1987 Posted April 15, 2021 Report Share Posted April 15, 2021 On 3/31/2021 at 6:41 AM, PiusX said: IF those aren't utorrent software then you have to contact their support for help. BTT Wallet you need to contact BTT support for that. Hello. I have a trouble. I transefered 16597 BTT from app to the chain (screenshot of this transfer in attached file). I had this 16597 BTT in pending from in-app to on-chain. But then i have a trouble like in this topic I followed the instructions from post https://forum.utorrent.com/topic/112355-speed-cant-access-helper-ui-try-again-later/?do=findComment&comment=535199 I lost the history and the pending transaction of my 16597 BTT What can i do now? I want received 16597 BTT to my chain My wallet’s public address TTnJ2tgrJjLAVio2pUyS11bCc4eUQ4WMGh Link to comment Share on other sites More sharing options...
techster Posted April 15, 2021 Report Share Posted April 15, 2021 Dear users. Please submit your claims to bttfeedback@bittorrent.com and include the following information: your wallet's public address; a screenshot of Speed settings; a screenshot of Speed Dashboard; Transaction History screens from the Wallet. Thank you. Link to comment Share on other sites More sharing options...
Taz1987 Posted April 16, 2021 Report Share Posted April 16, 2021 I did it yet 14 april but you still haven't answered me on my email. But I send to bttfeedback@bittorrent.com only have transaction History screens. Screenshot of Speed settings and screenshot of Speed Dashboard before trouble I do not have. Link to comment Share on other sites More sharing options...
alexejushko Posted April 19, 2021 Report Share Posted April 19, 2021 On 4/15/2021 at 7:53 AM, techster said: Yes, we need your wallet's public address too. Thank you. Any updates? May be you can recommend software to clean my notebook from all uttorent files and in register(regedit) so i could install it like a fresh? Link to comment Share on other sites More sharing options...
Nefritful Posted April 20, 2021 Report Share Posted April 20, 2021 On 4/16/2021 at 6:08 AM, techster said: Dear users. Please submit your claims to bttfeedback@bittorrent.com and include the following information: your wallet's public address; a screenshot of Speed settings; a screenshot of Speed Dashboard; Transaction History screens from the Wallet. Thank you. Good day, i have same problem, "Can't access helper UI - try again later". and after err_connection_refused on 127.0.0.1 i have ~20 000BTT and 1800BTT stuck transactions, but i cant make screenshots, coz a have this ERROR... what can i do then? I already wrote on bttfeedback@bittorrent.com week ago with logs, but still no answer. How i understend, problem in corrupted ledger.bt.co.btdb file, maybe sand it to? My public wallet : TKgcgTciahqyTfQ2w4xmJczHv9Nt2TSGS9 Link to comment Share on other sites More sharing options...
techster Posted April 20, 2021 Report Share Posted April 20, 2021 We patched the problem a week ago. If you download a new version of the client from the official website the problem should be gone. Link to comment Share on other sites More sharing options...
Nefritful Posted April 21, 2021 Report Share Posted April 21, 2021 7 hours ago, techster said: We patched the problem a week ago. If you download a new version of the client from the official website the problem should be gone. Its didnt help, wallet still corrupted... Link to comment Share on other sites More sharing options...
radi Posted April 21, 2021 Report Share Posted April 21, 2021 6 hours ago, Nefritful said: Its didnt help, wallet still corrupted... same here:( Link to comment Share on other sites More sharing options...
Trivumvirate Posted April 21, 2021 Report Share Posted April 21, 2021 So after trying everything, having some success but then again having my BTT balances diverge and eventually freeze eventhough I'm seeding a lot I'm done with BTT and its garbage wallet. It's a shame because it's a really great idea. Link to comment Share on other sites More sharing options...
alexejushko Posted April 21, 2021 Report Share Posted April 21, 2021 On 4/20/2021 at 10:06 PM, techster said: We patched the problem a week ago. If you download a new version of the client from the official website the problem should be gone. Deleting BtTorrentHelper fixed my problem. Problem is solved, thank you. 1k btt token are lost, bet it is little blood for working BTSpeed. Link to comment Share on other sites More sharing options...
techster Posted April 21, 2021 Report Share Posted April 21, 2021 Hello, everyone! We posted instructions above that usually help. We are working on making this experience less disturbing but the improvement takes time. Sorry for that. Yet please follow the guidelines below. Backup your wallet Log in to the wallet Click on Recovery Information Provide your password Click on Reveal Save the Recovery Phrase and the Private Key in a safe place Never share this information with strangers Take a screenshot of Speed Dashboard and Transaction History Windows users: Stop your torrent clients that use Speed from running Check and stop uTorrent/BitTorrent processes from Task Manager Open File Explorer and type in %AppData% You may need to go one level up until you get to AppData > Local Find BitTorrent Helper folder and delete it Launch your torrent client Get to Speed and walk through welcome screens again Get to the point where you are offered to Import your wallet Click on Import Use previously-stored Recovery Phrase or the Private Key to import your wallet In a few seconds, your balances should be restored Mac users: Stop your torrent clients that use Speed from running Launch Finder Push combination: CMD + Shift + “.” You should start seeing hidden files Navigate to Users > “your user name” > Library > Application Support > BitTorrent OR BitTorrent Web Find BitTorrent Helper folder and delete it Launch your torrent client Get to Speed and walk through welcome screens again Get to the point where you are offered to Import your wallet Click on Import Use previously-stored Recovery Phrase or the Private Key to import your wallet In a few seconds, your balances should be restored Please, let us know if anything wasn’t fixed. Link to comment Share on other sites More sharing options...
Nefritful Posted April 22, 2021 Report Share Posted April 22, 2021 11 hours ago, techster said: Hello, everyone! We posted instructions above that usually help. We are working on making this experience less disturbing but the improvement takes time. Sorry for that. Yet please follow the guidelines below. Backup your wallet Log in to the wallet Click on Recovery Information Provide your password Click on Reveal Save the Recovery Phrase and the Private Key in a safe place Never share this information with strangers Take a screenshot of Speed Dashboard and Transaction History Windows users: Stop your torrent clients that use Speed from running Check and stop uTorrent/BitTorrent processes from Task Manager Open File Explorer and type in %AppData% You may need to go one level up until you get to AppData > Local Find BitTorrent Helper folder and delete it Launch your torrent client Get to Speed and walk through welcome screens again Get to the point where you are offered to Import your wallet Click on Import Use previously-stored Recovery Phrase or the Private Key to import your wallet In a few seconds, your balances should be restored Mac users: Stop your torrent clients that use Speed from running Launch Finder Push combination: CMD + Shift + “.” You should start seeing hidden files Navigate to Users > “your user name” > Library > Application Support > BitTorrent OR BitTorrent Web Find BitTorrent Helper folder and delete it Launch your torrent client Get to Speed and walk through welcome screens again Get to the point where you are offered to Import your wallet Click on Import Use previously-stored Recovery Phrase or the Private Key to import your wallet In a few seconds, your balances should be restored Please, let us know if anything wasn’t fixed. Yes, this work. but BitTorrent Helper folder content file with transaction history. where is also my ~21k BTT... I don't want to lose them =( Link to comment Share on other sites More sharing options...
radi Posted April 22, 2021 Report Share Posted April 22, 2021 is it safe to move BTT from the inapp wallet to the onchain wallet? I have already lost 1360 BTT because of this bug. I have followed the steps and now i have access to the Bittorent speed , but the transaction history is gone so the pending amount I have already emailed to the feedback email hopte you could find a solution. Link to comment Share on other sites More sharing options...
tazmako Posted April 23, 2021 Report Share Posted April 23, 2021 On 4/22/2021 at 2:40 PM, radi said: is it safe to move BTT from the inapp wallet to the onchain wallet? I have already lost 1360 BTT because of this bug. I have followed the steps and now i have access to the Bittorent speed , but the transaction history is gone so the pending amount I have already emailed to the feedback email hopte you could find a solution. im not recommend to sent right now when everyone have problem last time i sent inapp to onchain it not receive Link to comment Share on other sites More sharing options...
Nefritful Posted April 26, 2021 Report Share Posted April 26, 2021 This app totaly broken Transactions highlighted in red, according to TRONSCAN, never come. 2 of them in READY status. My Wallet: TKgcgTciahqyTfQ2w4xmJczHv9Nt2TSGS9 Link to comment Share on other sites More sharing options...
tazmako Posted April 26, 2021 Report Share Posted April 26, 2021 10 hours ago, Nefritful said: This app totaly broken Transactions highlighted in red, according to TRONSCAN, never come. 2 of them in READY status. My Wallet: TKgcgTciahqyTfQ2w4xmJczHv9Nt2TSGS9 i have same this problem too sent email to bttfeedback@tron.network but not have reply and btt token not show in on-chain Link to comment Share on other sites More sharing options...
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