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SPEED - "Cant access helper UI - try again later

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On 4/9/2021 at 12:30 PM, Trivumvirate said:

Hi thanks for the suggestion, when I do this after deleting BitTorrent Helper, starting utorrent client and clicking on Speed I end up at http://127.0.0.1:29061/gui/index.html?port=29061 and this shows:

grafik.png.6422a0d365c280696505a870c75fbadd.png

Same prob here, despite that I can not get my transactions from in-app to on-chain, now I can't enter the speed wallet at all.

This site can’t be reached

127.0.0.1 refused to connect.

Try:

ERR_CONNECTION_REFUSED

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Ok, so ive got my wallet open (finally) but im getting 

'127.0.0.1 refused to connect'

When i try to get onto btfs.

Thoughts?

TIA

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On 4/9/2021 at 6:37 AM, techster said:

How to solve the problem with pending transactions or not reflected BTT balance changes:

- Windows users:

- Mac users:

Please, let us know if anything wasn’t fixed. Please attach screenshots of your old and current Speed Dashboard and Transaction History, and don’t forget to send us your wallet’s public address.

Thank you for cooperation. We will do our best to help you solve your problems.

 

Hi.

The problem is that Speed is available on my home notebook only for few seconds after I start Utorrent. After he tell that he cant gain access to site and shows me http://127.0.0.1:62260/gui/index.html?port=62260 with error instead of https://speed.btt.network/gui/index.html?port=62260.

I tried to reinstall utorrent and  followed your guide and deleted speed folder.  problem stays.

Edited by alexejushko
multiquote

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13 hours ago, alexejushko said:

Please, can you send us screenshots or screen recordings with your torrent client version number, and please indicate if you have any VPN running.

Hi.

The problem is that Speed is available on my home notebook only for few seconds after I start Utorrent. After he tell that he cant gain access to site and shows me http://127.0.0.1:62260/gui/index.html?port=62260 with error instead of https://speed.btt.network/gui/index.html?port=62260.

I tried to reinstall utorrent and  followed your guide and deleted speed folder.  problem stays.

 

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On 4/9/2021 at 12:49 PM, F209 said:

I am having this problem and after doing all that is suggested above it is not working.

Im also hosting on BTFS and that's just a blank page since this happened

Fyi: I can see my balance on my Tronlink wallet but not my in app balance.

Please help.

Fish

 

Are you saying that you have the same UI issues with the BTFS interfaces?

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On 4/11/2021 at 12:46 PM, syntonic said:

For those whose BTspeed does not work after updating Windows. Try to restore Windows with System Restore Point, the point should be from March or earlier (before the update).

Hope this help :)

Еxcuse me for my poor English, it's from movie subtitles :) 

Thank you for a good advice. This might be related to the recent Windows updates. 

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9 hours ago, techster said:

 

No, I'm not using vpn

Below you will find 1)screen of torrent version 2)1000 btt transaction on hold 3)screen of my speed (in russian thow)

May be you also need my public address?

Problem persist - I'm able to use BTT SPeed only for few seconds after I start Utrorrent.

Screen 2021-04-15 073339.png

Screen2021-04-15 073259.png

Screen2021-04-15 073428.png

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9 minutes ago, alexejushko said:

No, I'm not using vpn

Below you will find 1)screen of torrent version 2)1000 btt transaction on hold 3)screen of my speed (in russian thow)

May be you also need my public address?

Problem persist - I'm able to use BTT SPeed only for few seconds after I start Utrorrent.

Screen 2021-04-15 073339.png

 

 

Yes, we need your wallet's public address too. 

Thank you.

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On 3/31/2021 at 6:41 AM, PiusX said:

IF those aren't utorrent software then you have to contact their support for help. BTT Wallet you need to contact BTT support for that.

Hello. I have a trouble. I transefered 16597 BTT from app to the chain
(screenshot of this transfer in attached file). I had this 16597 BTT in
pending from in-app to on-chain.
But then i have a
trouble like in this topic
I followed the instructions from post https://forum.utorrent.com/topic/112355-speed-cant-access-helper-ui-try-again-later/?do=findComment&comment=535199
I lost the history and the pending transaction of my 16597 BTT
What can i do now? I want received 16597 BTT to my chain

My wallet’s public address TTnJ2tgrJjLAVio2pUyS11bCc4eUQ4WMGh

screenshot.jpg

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Dear users. Please submit your claims to bttfeedback@bittorrent.com and include the following information:

  • your wallet's public address;
  • a screenshot of Speed settings;
  • a screenshot of Speed Dashboard;
  • Transaction History screens from the Wallet.

Thank you.

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I did it yet 14 april but you still haven't answered me on my email. But I send to bttfeedback@bittorrent.com only have transaction History screens. Screenshot of Speed settings and screenshot of Speed Dashboard before trouble I do not have. 

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On 4/15/2021 at 7:53 AM, techster said:

Yes, we need your wallet's public address too. 

Thank you.

Any updates?
 

May be you can recommend software to clean my notebook from all uttorent files and in register(regedit) so i could install it like a fresh?

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