Cannot access BitTorrent Speed in μTorrent Classic

[Trivumvirate 2]

Hello everyone,

I've been using μTorrent - leeching and seeding a lot - for a couple of years and just recently learned about BTT and its standard integration in my μTorrent client. So now I wanted to 'use' it and earn something for keeping my torrents seeding for years.

However, I fail to access BitTorrent Speed in my μTorrent client, I get a "Can't acess helper UI - try again later" error (see Screenshot). When I click Ok, my mouse shows something is loading for 2-3 seconds... but then nothing happens.

I tried the same on my utorrent client on my laptop (that I hardly ever use) and there, after this error message, I am redirected to this website ( https://speed.btt.network/gui/index.html?port=xxxxx#/dashboard, the xxxxx are numbers) and I see a (meager) BTT balance. However, on my standard comupter I never reach this and neither can I access the mentioned website I get on my laptop from my standard computer.

Does any1 have any help how I could access my BitTorrent Speed / BTT? I would be most thankful!

Best,

Chris

Edited April 6 by Trivumvirate

[AlexTolk2000 0]

• I have the same problem!

[Trivumvirate 2]

Hey there, it is working now. Maybe they fixed it?

What I did but had not helped fixing it fully (it lead to clickick BitTorrent Speed opened up a window in browser which was invalid) but did and maybe helped and you could try:

Quote

On windows stop utorrent client, delete %AppData%\Local\BitTorrentHelper folder, start client again.

 

[AlexTolk2000 0]

2 hours ago, Trivumvirate said:

Hey there, it is working now. Maybe they fixed it?

What I did but had not helped fixing it fully (it lead to clickick BitTorrent Speed opened up a window in browser which was invalid) but did and maybe helped and you could try:

 

Now it's working! I did the same and backup my wallet!

Edited April 8 by AlexTolk2000

[OtecAnderson 0]

After restore my wallwet.

i lost my transaction 1280 BTT (BTT in-app - BTT on-chain)

public addres - TSnDMnaXux3qHW3b2RZjsDA45zMqVwn1Gk

ballance 103 BTT on this moment.

[techster 15]

On 4/10/2021 at 5:41 AM, OtecAnderson said:

After restore my wallwet.

i lost my transaction 1280 BTT (BTT in-app - BTT on-chain)

public addres - TSnDMnaXux3qHW3b2RZjsDA45zMqVwn1Gk

ballance 103 BTT on this moment.

Please can you share screenshots with your settings tab and the dashboard? Thank you

[VKit 0]

i lost 2 transactions from BTT in-app to BTT on chain 1174 and 3396 , pls help

[techster 15]

On 4/14/2021 at 5:20 PM, VKit said:

i lost 2 transactions from BTT in-app to BTT on chain 1174 and 3396 , pls help

Please submit your claim to bttfeedback@bittorrent.com and include the following information:

• your wallet's public address;
• screenshot of Speed's Settings;
• screenshot of Speed's Dashboard;
• screenshot of Transaction History from the Wallet.

Thank you.

[boboev 4]

I have lost a couple of transactions from in-app to on-chain to the total value of nearly 15 000 BTT. Also, I have lost more than 50K of total earned BTT, after the bttspeed page stopped opening with an error message that 127.0.0.1:portnumber cannot be accessed.

I am looking for any support but nobody cares to reply to me.

[techster 15]

1 hour ago, boboev said:

I have lost a couple of transactions from in-app to on-chain to the total value of nearly 15 000 BTT. Also, I have lost more than 50K of total earned BTT, after the bttspeed page stopped opening with an error message that 127.0.0.1:portnumber cannot be accessed.

I am looking for any support but nobody cares to reply to me.

Please update the client. The problem was fixed and you should get updates ASAP.

[boboev 4]

2 hours ago, techster said:

Please update the client. The problem was fixed and you should get updates ASAP.

Thank you for your prompt answer. I tried to update the client but it says "There is not new version available at this time."

[techster 15]

We are still rolling it out. And it comes in batches. Please check again in a couple of days.

[boboev 4]

3 minutes ago, techster said:

We are still rolling it out. And it comes in batches. Please check again in a couple of days.

Thank you big time! This is just great news. But will I redeem all the lost in transaction BTT and all the BTT lost from TOTAL EARNED? 

[banplastic 0]

got a similar issue, seeding without receiving anything, using utorrent 3.5.5

 

https://forum.bittorrent.com/topic/55829-btt-tokens-problem-not-receiving-anything-5tb-seeded/

Edited April 20 by banplastic

[BigBossToronto 0]

On 4/16/2021 at 4:28 PM, boboev said:

Thank you for your prompt answer. I tried to update the client but it says "There is not new version available at this time."

Any luck with this? I have the same issue where the client won't open due to a port error. I have no update available for utorrent. I was able to open and check my wallet balance and transfer to BTT on Chain, closed the page and when I tried to go back and check something I got the port error. I've followed all noted advice I could find online, restarted everything as well but continue to get the error and I'm again to lose all of the BTT in my wallet. 

Also are we able to access our BitTorrent wallet outside of just going through utorrent?

 

Thanks for the help in advance 

[VKit 0]

On 4/16/2021 at 2:10 AM, techster said:

Please submit your claim to bttfeedback@bittorrent.com and include the following information:

• your wallet's public address;
• screenshot of Speed's Settings;
• screenshot of Speed's Dashboard;
• screenshot of Transaction History from the Wallet.

Thank you.

Nobody answers...

[techster 15]

I will make sure Customer Support replies to your ticket.