SongJinsoo

BTT Coin disapeared

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On 4/22/2021 at 10:34 PM, boboev said:

Hi @techster, today I have experienced another problem. Following your advise TO NOT touch anything for 7 days, so that all the thousands of lost BTT to be able to return to my balance, I have patiently waited for four days and three hours ago the in-app balance had reached to above 3 000 BTT. To my surprise, three hours later, I checked and more than 2 000 had just disappeared. You can see from the two screenshots the differences in balance, as well as my transaction history, showing no attempts for any transactions whatsoever.

I haven't downloaded a single byt meantime, as well as Increased Speed has been toggled off for almost one week already.

When is this going to be fixed? I am sick of losing BTT all the time. Please, give me some more particular answer. I really need to know how much have I earned, where has it all gone, and most importantly, when will I get it back?

Thanks

Screenshot 2021-04-22 223101.png

Screenshot 2021-04-22 222627.png

Screenshot 2021-04-22 190842.png

Same thing. From 4-5 days earning is ZERO /0/ . My connected BTT users is always 100-200. Is there a problem with me or ???

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From 4-5 days earning is ZERO /0/ . My connected BTT users is always 100-200. What is the problem? Public Addres: TAzWnJgymiFyqE5TmVackrD3yNhfwyjQsk

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is everything f***ed up again? 1100 BTTs locked

now it's a thrill every time I try to withdraw tokens!

Edited by Anarseo

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Hello, everyone!

We are very sorry for the inconvenience with Speed and want to confirm that BTT were not lost but most likely spent on torrenting.

It turned out that the Speed off toggle state works for the current session only. If the app is relaunched or there is another app with Speed launched the status of Speed toggle might be reset. The interface doesn’t reflect the actual state. 

Also, we didn’t find any actual cases of BTT “lost” or “stuck” during transactions. Due to many reasons, a transaction request may be declined. In this case, an open request channel would still exist for up to 24 hours and then gets closed and BTT are returned back to the account. Many users who have been monitoring their balances confirmed the returns. 

In case when the return overlaps with the spendings not technically turned off the returned amount may be almost immediately spent on torrenting. 

All of the issues mentioned above are fixed and either released or pending release, so we expect that the majority of Speed users would receive the remedy very soon. 

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