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BitTorrent speed wallet problems

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Same problems here , even i start almoust the same topic as you. Looks like global problem. I hope anyone will clear it out soon for us. 

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some problem here via 2 days ago. all transfer goes to pending... and not received. 

,"type":"Withdrawal","status":"Pending","message":"exchange balance on Tron network is not sufficient"},

 

sounds really bad... :(

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I think is a problem with the BTT / Tron Network, normaly I receive in my on-chain wallet the BTT transfers from this TRON address: TA1EHWb1PymZ1qpBNfNj9uTaxd18ubrC7a but if you check with Tronscan the account don't have available BTT balance to make the transfers: 

   https://tronscan.io/#/address/TA1EHWb1PymZ1qpBNfNj9uTaxd18ubrC7a
 

Maybe the problem is related to the weekend Cold storage movements see this note :
 

 

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Hi BitTorrent Speed Manager.

When can I move from an in-app wallet to an on-chain wallet?
Is it correct to be without any notice like this?

It's so irresponsible.

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Hi there, the same problem here, when trying to move BTT from in-app to on-chain, it just goes back to in-app balance in some hours. This problem has a massive phenomenon, I'm sitting on different forums which are related to BTT and dozens people complain about the withdrawal problem.

Admins, tell us please what's going on and what we should do? When the problem will be fixed?

Edited by atata

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Hello, everyone!

The exchange services are shut down for upgrades and testing for a couple of days. Recently many users complained about issues with transfers and balances so we address these issues and ready to deploy Exchange 2.0 to production. 

Thanks for your patience, dear users. Please help spreading the message.  

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6 minutes ago, techster said:

Hello, everyone!

The exchange services are shut down for upgrades and testing for a couple of days. Recently many users complained about issues with transfers and balances so we address these issues and ready to deploy Exchange 2.0 to production. 

Thanks for your patience, dear users. Please help spreading the message.  

Please issue my BTT back! from 1656 BTT to 276BTT

Public address: TSFDzoCMVxJTHpk3d6gGwGeDkMGTZ5QtkH

Proof in screenshots

Screenshot (80).png

Screenshot (82).png

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Once the Exchange services are up again the transaction will be cancelled and BTT will be returned to the in-app balance.

2 minutes ago, Ozan2 said:

Please issue my BTT back! from 1656 BTT to 276BTT

Public address: TSFDzoCMVxJTHpk3d6gGwGeDkMGTZ5QtkH

Proof in screenshots

Screenshot (80).png

Screenshot (82).png

 

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1 minute ago, techster said:

Once the Exchange services are up again the transaction will be cancelled and BTT will be returned to the in-app balance.

 

Thank you! Hope we will get back our work in BTT

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Does that mean that the problem with transferring BTT from off-chain to on-chain was fixed globally? I see a lot of people on reddit including myself having this problem.

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4 minutes ago, xecutable said:

Does that mean that the problem with transferring BTT from off-chain to on-chain was fixed globally? I see a lot of people on reddit including myself having this problem.

It's not fixed yet but going to be soon.

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What about those who have mentioned they've lost pending transfers? I'm asking cause I have a few threads on reddit I'd like to update so people are well informed.

Edited by xecutable

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3 minutes ago, xecutable said:

What about those who have mentioned they've lost pending transfers? I'm asking cause I have a few threads on reddit I'd like to update so people are well informed.

Thank you for bringing this in. 

We are sorry for the inconvenience. The system is designed and works the way any transaction can either be successfully completed or rejected and in this case BTT would return to the in-app balance in Speed. Unfortunately sometimes it takes a lot of time to reject a transaction and that looks like a “stuck in pending state” from the user experience perspective. We are working on improving the interfaces and speed of resolution for exchange services.

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I see thanks. Is there any outline where I can read what's coming with this upgrade/update? Some of the issues I've had in the past month is BTTs disappearing from the in-app balance, then weeks later receiving tens of thousands at once. I've read the white paper numerous times, but still can't understand how responsive the BTT Speed app is in terms of calculating rewards and receiving rewards. 

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5 hours ago, xecutable said:

I see thanks. Is there any outline where I can read what's coming with this upgrade/update? Some of the issues I've had in the past month is BTTs disappearing from the in-app balance, then weeks later receiving tens of thousands at once. I've read the white paper numerous times, but still can't understand how responsive the BTT Speed app is in terms of calculating rewards and receiving rewards. 

There is no such a things as "rewards". It's a common misconception that there is a service responsible for paying users BTT per amount of seeded content. There is no such a service. Instead all BTT exchange and payments happen between users directly. No middlemen. Just thousands of simultaneously opened payment channels between peers. Updating/reconciling those channels may result in balance changes. We are working to make the user experience more smooth and consistent. Hope to have the updates rolled out soon.

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29 minutes ago, techster said:

We are working to make the user experience more smooth and consistent. Hope to have the updates rolled out soon.

How to be up to date? Where will you post a news about it, here or on another platform?

Edited by atata

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1 hour ago, techster said:

There is no such a things as "rewards". It's a common misconception that there is a service responsible for paying users BTT per amount of seeded content. There is no such a service. Instead all BTT exchange and payments happen between users directly. No middlemen. Just thousands of simultaneously opened payment channels between peers. Updating/reconciling those channels may result in balance changes. We are working to make the user experience more smooth and consistent. Hope to have the updates rolled out soon.

Is this why we sometimes see BTT spent in the Spent Chart, EVEN though we have 'spend BTT for speed' turned off, or how does that work? I've had use BTT for speed turned off for over 20d, and till this day I still see "btts spent" and always baffled me why. Is that channel reconciliation? 

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5 hours ago, atata said:

 

How to be up to date? Where will you post a news about it, here or on another platform?

Can you check if it works for you now?

Someone who opened a new account told me everything worked for him...

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Hi!

Why in wallet button "send" is changed to slipping button "activation pending"? Any payment not working. 

In way from app to chain i lost 1190 btt from 2390 btt.

Wallet : TBrXQFJrE1v2T8Mwn1bK7eZWFZBdUJyF6s

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59 minutes ago, Ozo7 said:

Can you check if it works for you now?

Someone who opened a new account told me everything worked for him...

50/50, because my yesterday's withdrawing which were stucked have been disappeared. I see that in history they are "completed", but it's totally a lie, I have not seen them anymore, neither in-app nor on-chain :( Waiting for the supports help

 

On the other hand, the new withdrawal that was made today passed without problems.

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