garavel Posted April 26, 2021 Report Share Posted April 26, 2021 Hello ! Since last 72 hours we have withdraw problems. When we move our earnings from IN APP Balance to On Chain Balance coins go to pending. After we stop utorrent / bittorrent client or just kill the process from taks manager and then we start it again the same coins that goes to pending are going back to our IN APP Balance. It's happening to me and all my friends to each of our computes / accouts / wallets. We have earnings more than enough on each client but they are all going on pending and in best scenarion after that are going back to IN APP balance and worst scenario just get stuck on pending. Is anything happening with the network at the moment ? ( any updates or something that may be the problem ) Should we wait for this to be fixed or ? ? Please provide some information about this problem. Its kinda frustrating because gathering works fine / wallet loads fine , but we can not move from in app to on chain !!! Thanks in advance. Link to comment Share on other sites More sharing options...
G.E.A.M. Posted April 26, 2021 Report Share Posted April 26, 2021 Hello, Yes I have the same problem; and usually in the past when I have this kind of problem I rather use the BTFS In-App Wallet Balance to Send BTT's to BTT Crypto Wallet Balance and works better than using BitTorrent Speed but this time I can't withdraw BTT's from BTFS In-App balance to BTT Crypto Wallet: the status if Failed. Just as a commentary: The BitTorrent Speed In-App Balance is the same/shared by BTFS In-App Wallet Balance) I think is a network problem. Link to comment Share on other sites More sharing options...
techster Posted April 28, 2021 Report Share Posted April 28, 2021 Hello there! The Speed Exchange services are down for a few days for maintenance. We are going to test and deliver an upgraded version of the Exchange soon to help our users solve existing transfer issues. Thank you for your patience! Link to comment Share on other sites More sharing options...
garavel Posted April 28, 2021 Author Report Share Posted April 28, 2021 Right now you can withdraw your earnings. The wallet paying to BTT SPEED is recharged with 50 000 00 ( already 35 000 000 ) and all transactions are good to go ! I want to truly thanks to @techster for the information given about implementation if new exchange soon and solving our doubts in system ( network ) problems. Also wanna thank him for beeing active and respond to messages. Great work. Keep the same spirti. Cheers ! In case anyone coins goes to pending again just wait the system to reject the transaction and birng them back to your IN APP Balance. Link to comment Share on other sites More sharing options...
dazi Posted May 1, 2021 Report Share Posted May 1, 2021 i have different problem. 4 times I send from in-app to on-chain. First time iz was success, other 3 times it was first pending, then it disapeared from my wallet. Do you maybe know why? Link to comment Share on other sites More sharing options...
techster Posted May 4, 2021 Report Share Posted May 4, 2021 On 5/1/2021 at 4:27 AM, dazi said: i have different problem. 4 times I send from in-app to on-chain. First time iz was success, other 3 times it was first pending, then it disapeared from my wallet. Do you maybe know why? We are sorry for the inconvenience. The system is designed and works the way any transaction can either be successfully completed or rejected and in this case BTT would return to the in-app balance in Speed. Unfortunately, sometimes it takes a lot of time to reject a transaction and that looks like a “stuck in pending state” from the user experience perspective. We are working on improving the interfaces and speed of resolution for exchange services. Link to comment Share on other sites More sharing options...
garavel Posted May 12, 2021 Author Report Share Posted May 12, 2021 Hi all , again the wallet it's empty , so if you cannot move your coins to On chain just wait for the wallet to be refilled with BTT. Link to comment Share on other sites More sharing options...
boboev Posted May 12, 2021 Report Share Posted May 12, 2021 On 5/5/2021 at 12:38 AM, techster said: We are sorry for the inconvenience. The system is designed and works the way any transaction can either be successfully completed or rejected and in this case BTT would return to the in-app balance in Speed. Unfortunately, sometimes it takes a lot of time to reject a transaction and that looks like a “stuck in pending state” from the user experience perspective. We are working on improving the interfaces and speed of resolution for exchange services. @techster, do you know why we are experiencing the same problem since yesterday? No transfer goes from in-app to on-chain, neither in BTT Speed, nor in BTFS. Strangely, none of the in-app amounts are actually visible in tronscan.org Normally any amount of BTT that appears in-app should be seen as an incoming transaction on tronscan. It seems like something has broken down big time. Any light on this will be highly appreciated. Thanks! Link to comment Share on other sites More sharing options...
vsys Posted May 12, 2021 Report Share Posted May 12, 2021 Dear @techster some problem here. wallet again empty. Link to comment Share on other sites More sharing options...
Anarseo Posted May 12, 2021 Report Share Posted May 12, 2021 I too have a transaction pending for too much time (again!) is this bug ever going to be resolved? Link to comment Share on other sites More sharing options...
Anarseo Posted May 12, 2021 Report Share Posted May 12, 2021 5 hours ago, garavel said: Hi all , again the wallet it's empty , so if you cannot move your coins to On chain just wait for the wallet to be refilled with BTT. Tron is growing in value every minute, it's such a waste of money! Link to comment Share on other sites More sharing options...
garavel Posted May 12, 2021 Author Report Share Posted May 12, 2021 There is nothing we can do about right now. Even @techster can not assist anyhow so just wait for the wallet to be refilled. It's not cool to have some earns and can't move them but it is what it is. Hope today or tomorrow will be refilled ( when they stop doing whatever its on right now) . The wallet is getting drained every time there is some minor or major updates of payment system or some network problem. It's a fact that the statment of what's happening is cooming days later so.... Link to comment Share on other sites More sharing options...
Anarseo Posted May 12, 2021 Report Share Posted May 12, 2021 thanks pal, you are very patient and I am not Link to comment Share on other sites More sharing options...
techster Posted May 12, 2021 Report Share Posted May 12, 2021 11 hours ago, boboev said: @techster, do you know why we are experiencing the same problem since yesterday? No transfer goes from in-app to on-chain, neither in BTT Speed, nor in BTFS. Strangely, none of the in-app amounts are actually visible in tronscan.org Normally any amount of BTT that appears in-app should be seen as an incoming transaction on tronscan. It seems like something has broken down big time. Any light on this will be highly appreciated. Thanks! The Exchange has been on maintenance since yesterday. Sorry for the inconvenience but there is no other way of delivering security and functional updates. It takes some time to complete and test everything. We are going to announce the relaunch on the forum later on. Thank you for your patience. Link to comment Share on other sites More sharing options...
wolkodav4 Posted May 13, 2021 Report Share Posted May 13, 2021 Last night the transaction from app to chain was failed. usually tokens were returned to the app within an hour. but not now. new ones are credited and 4200 are missing.will they come back? Link to comment Share on other sites More sharing options...
boboev Posted May 13, 2021 Report Share Posted May 13, 2021 2 hours ago, wolkodav4 said: Last night the transaction from app to chain was failed. usually tokens were returned to the app within an hour. but not now. new ones are credited and 4200 are missing.will they come back? Just be patient, @techster has already explained that the maintenance will take longer and there will be an additional message when it's over and we can transfer BTTs again. Link to comment Share on other sites More sharing options...
Anarseo Posted May 14, 2021 Report Share Posted May 14, 2021 any update? I've got 12k BTTs ready to be traded! Link to comment Share on other sites More sharing options...
k4rolis Posted May 14, 2021 Report Share Posted May 14, 2021 i got 20k and they still cant fix it.... Link to comment Share on other sites More sharing options...
tazmako Posted May 15, 2021 Report Share Posted May 15, 2021 not fix yet yesterday im sent in app to on chain it pending but now is better when on chain is pending and not going to complete btt restore back to in app again Link to comment Share on other sites More sharing options...
idlix Posted May 16, 2021 Report Share Posted May 16, 2021 16 hours ago, tazmako said: not fix yet yesterday im sent in app to on chain it pending but now is better when on chain is pending and not going to complete btt restore back to in app again yes im having the same issue Link to comment Share on other sites More sharing options...
BEMRE Posted May 17, 2021 Report Share Posted May 17, 2021 "suspended until further notice" !!!! This is a very broad explanation. If you can at least indicate the reason for the suspension, we will take action accordingly. 6 days have passed and BTTs have accumulated. If there is no systematic work, it should be opened at certain times of the day so that we can transfer. Or how long it will continue like this. I would like some clear information. Link to comment Share on other sites More sharing options...
BEMRE Posted May 17, 2021 Report Share Posted May 17, 2021 BTT is falling, our loss is too much. Please open large wallets. Link to comment Share on other sites More sharing options...
techster Posted May 18, 2021 Report Share Posted May 18, 2021 The Exchange hasn't been fully enabled yet. Sorry for that. We ran it shortly over the weekend and now analyze the data before re-launching and re-filling it. Link to comment Share on other sites More sharing options...
garavel Posted May 18, 2021 Author Report Share Posted May 18, 2021 So here it is a bit of light in the tunnel. Thnaks @techster for the info. We hope your workmates do that job a bit faster. It's been too much waiting for us already. Link to comment Share on other sites More sharing options...
garavel Posted May 20, 2021 Author Report Share Posted May 20, 2021 Hey @techster how long will be to analyze that data before they re-launch it ? It's kind of frustrating already ! Any news will be appreciated. Link to comment Share on other sites More sharing options...
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