skygo

Problems with transfer of BTT in-app to BTT on-chain

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Hello everyone,

First i want to apologize for my english which is not very good.
I will try to explain my problem briefly.
 I make a transfer from BTT in-app to BTT on-chain my token disappears. So far i am missing 2900 BTT. In history all have status completed but in my BTT on-chain balance there are missing.

My Public Address: TRrpDfuf4YhcG4TVTvKa84ez8jzUQKi2tj

Edited by skygo

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On 5/19/2021 at 12:13 AM, skygo said:

Hello everyone,

First i want to apologize for my english which is not very good.
I will try to explain my problem briefly.
 I make a transfer from BTT in-app to BTT on-chain my token disappears. So far i am missing 2900 BTT. In history all have status completed but in my BTT on-chain balance there are missing.

My Public Address: TRrpDfuf4YhcG4TVTvKa84ez8jzUQKi2tj

The Exchange service has been down for several days for maintenance and updates. We are still testing the upgraded version of the Exchange to help our users solve existing transfer issues. Thank you for your patience!

When the Exchange is down, a submitted transaction may stick for a couple of days and then return to the Speed's balance.

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