skygo

Problem to transfer BTT from BTT in-app to BTT on-chain

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Hello everyone,

I will try to briefly explain what my problem is.

When I try to make a transfer from BTT in-app, the BTT on-chain tokens just disappear from BTT in-app but do not appear in BTT on-chain and the balance in my wallet remains unchanged. So far i am missing 2900 BTT.
In history, transactions have completed status.

My Public Address: TRrpDfuf4YhcG4TVTvKa84ez8jzUQKi2tj

BTT1-1.jpg

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Братле, има maintaince в момента ... Проблема ще бъде поправен до няколко дни - в секция announcements е упоменато :)

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The Exchange service has been down for several days for maintenance and updates. We are still testing the upgraded version of the Exchange to help our users solve existing transfer issues. Thank you for your patience!

When the Exchange is down, a submitted transaction may stick for a couple of days and then return to the Speed's balance.

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On 5/25/2021 at 6:38 AM, techster said:

The Exchange service has been down for several days for maintenance and updates. We are still testing the upgraded version of the Exchange to help our users solve existing transfer issues. Thank you for your patience!

When the Exchange is down, a submitted transaction may stick for a couple of days and then return to the Speed's balance.

thanks , but when can we transfer ? 

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