BTT disappeared, Unable to transfer to on chain

[kriptopartizanin]

Hello Support team,

I have 2 major issues with BitTorrent Speed

1) Unable to transfer from in app to on chain from 12.05. Transfer is visualized as Pending several hours and then goes into Completed with returning the BTTs to in app.

2) Around 30 000 BTT disappeared from my balance yesterday. They are not spent, just disappeared.

 

Public address: TPX5ynXAzoNxNitMa2WpR5f5HN9y4HwRw9

Screenshots:

This is the timeframe in which around 30000 disappeared

Dashboard:

Can you please give me information on:

1) Why i cannot transfer to on chain and when fix is expected? This issue is still not resolved and community is inpatient for answers.

2) Why 30000 BTTs disappeared and when they will be retuned?

If any additional information is required please share.

Thank you!

 

 

[kriptopartizanin]

May I have some feedback on the issues? Will be appreciated.

[techster]

On 5/22/2021 at 6:23 AM, kriptopartizanin said:

Hello Support team,

I have 2 major issues with BitTorrent Speed

1) Unable to transfer from in app to on chain from 12.05. Transfer is visualized as Pending several hours and then goes into Completed with returning the BTTs to in app.

2) Around 30 000 BTT disappeared from my balance yesterday. They are not spent, just disappeared.

 

Public address: TPX5ynXAzoNxNitMa2WpR5f5HN9y4HwRw9

Screenshots:

This is the timeframe in which around 30000 disappeared

Dashboard:

Can you please give me information on:

1) Why i cannot transfer to on chain and when fix is expected? This issue is still not resolved and community is inpatient for answers.

2) Why 30000 BTTs disappeared and when they will be retuned?

If any additional information is required please share.

Thank you!

 

 

Hello there!

1) We are still working on the Exchange service. Sorry, I cannot give you an exact time for re-enablement.

2) There is no "disappeared" tokens in the network. We caught incorrect representation of earnings/spendings in Speed. When the wallet reconciles the balances it may look like disappearance of BTT.

We are working on delivering the fixes and improving UX.