I've Broke uTorrent

[craig1201]

I used to be able to use uTorrent without having any problems, reaching very good download speeds. My problem is these speeds started to fall, and now I'm lucky if I even get a download thats gets going at all.

I've been looking through this forum for the past 2 days. A lot of the solutions are technically beyond me.

Basically what I would like is for some assistance from someone with a bit more knowledge regarding 'uTorrent' than myself.

I am running uTorrent 1.6.1 on a Packard Bell Laptop.

Laptop Details:- Packard Bell 2W51-201D

AMD Sempron 3400 Processor 2.0GHz

512 KB Cache

1024 MB RAM

120 GB Hard Drive

DVD ReWriter MultiDrive

17" Widescreen Diamondview Display

Microsoft Windows XP Media Centre (service pack 2)

128MB NVIDIA GeForce 6100 Graphics

Wireless Enabled

I am running Norton Internet security with uTorrent an exception allowed to connect on all ports.

Internet Connection Details:- BT Home Total Broadband Option 3

Broadband connection details:

Downstream 6,528 Kbps

Upstream 448 Kbps

Connection time 3 days, 2:52:40

Data transmitted 447.93 MB

Data received 2.53 GB

I have the latest BT Home Hub Router.

My uTorrent Screen

<a href="http://imageshack.us"><img src="http://img76.imageshack.us/img76/8338/utorrentau2.jpg" border="0" alt="Image Hosted by ImageShack.us" /></a>

Settings

<a href="http://imageshack.us"><img src="http://img76.imageshack.us/img76/9977/speedguideeo2.jpg" border="0" alt="Image Hosted by ImageShack.us" /></a>

I would really appreciate any help offered to me. Any Futher information required is available on request.

[craig1201]

I think its summit to do with forwarding ports, I tried to do this but I'm afraid incase I nack my full internet up

[DreadWingKnight]

With a router, software firewalls are useless.

Uninstalling software firewalls (with the SOLE exception of the windows integrated firewall) is the ONLY way to properly remove the blocking components. (Read: Norton)

http://portforward.com/routers.htm

[craig1201]

I've followed the port forwarding instructions on that website already.

I've done it for both my Router and Firewall, all with no avail.

The ports were being forwarded before without having to change these settings, so I don't think thats the problem.

Would someone be willing to have a go via remote assistance.

My email is craigrobinson1@hotmail.co.uk

[craig1201]

I'm not the best at following instructions, am quite impatient, slightly thick and getting a bit mad with myself.

[DreadWingKnight]

We don't provide support via remote assistance as a matter of policy.

We can do without the liability issues if something messes up thank you.

Have you tried (at least temporarily) uninstalling norton?

[craig1201]

Thanks for your suggestions DreadWingKnight

My Norton software is pre-installed onto the system, so I'm unsure how to uninstall it.

I have tried disabling Norton Internet Security but this does not affect anything.

''Error! Port 45670 does not appear to be open''

I'm not really fussed if anything messes up via remote assistance, please

I'm at my wits end.

[craig1201]

uTorrent is working slightly better going at about 20-30 kb/s, however the ports are still not open.

Considering I have the optimal broadband speed available to me, this speed for Torrents is a bit slow.

Aswell as this the status icon has just changed from the Yellow Triangle, to the Red Circle. From bad to worse!

[craig1201]

Anyone?

I would trust someone to go on Remote Assistance, I'm sure someone will have fun helping me.

[craig1201]

Well if anyones interested, I managed to fix this problem.

The solution was actaully very simple - I just accessed my router through the default gateway, Disconnected my broadband conection and then clicked connect.

The next time I loaded uTorrent up all ports were forwarding properly and downloads were running smoothly like before.

Hope this information is useful to someone, I know plenty of people have problems with port forwarding.

Thanks

[jo65]

Hi, I'm very interested, having the same problem, but have green tick but download speed of 7, used to get average of 50 or even 150 if good seeders, only happened 10 days ago, noticed alot of people having same trouble, so i would very much like a step by step guide of how you accessed your router through the default gateway, i have no idea, please help

[craig1201]

go to start>run

type cmd.exe

when the command window appears, type 'ipconfig' the press Enter

This should bring up your network info, including your default gateway address.

Type this address into your web browser, this should bring up your router.