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How to report a bug


tomh

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If your bug does not have explicitly reproducible steps, the following information is required in your thread. If it's not a crash, then obviously, the last step does not apply.

1. Hijackthis

HijackThis™ is a free utility that generates an in depth report of registry and file settings from your computer.

Download :

http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe

Usage :

This is how HijackThis looks when first opened:

HJT_Start.png

Click the button labeled Do a system scan and save a logfile.

save_hijackthis.png

HijackThis will quickly scan your system, and then open two new windows. The results of the HijackThis scan, and hijackthis.log in Notepad. Select all from Notepad and copy and paste it into your thread.

2. Process explorer

Process Explorer shows you information about which handles and DLLs processes have opened or loaded.

Download : http://download.sysinternals.com/Files/ProcessExplorer.zip

Usage :

Run, click File menu, Save As... Save the file to a place you can find it, open up with a Notepad or any text editor/viewer you like. Copy the contents and paste it into your thread.

Process_Explorer_v10.21_Screenshot.gif

(edit by admin):

Make sure the DLL list (Ctrl+d) for the uTorrent.exe process is included.

3. Crashdump

This file is saved by uTorrent upon the crash.

Name : Ends in .dmp

Default location : %programfiles%\utorrent or wherever your utorrent.exe is located

Upload this file to a file hosting site you like (or to a webpage if you have) and paste it into your thread.

Some free file hosting sites :

http://zshare.net

http://upload2.net

...

Please do not use rapidshare, megaupload, or depositfiles.

That's it... If you can't do all 3 report no problem, any of them helps.

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