Incessant Crashing

[Nighted]

The last build that didn't crash was 1.7.2585. Everything since, including the latest version crashes. It especially loves to crash when exiting the program. Nothing fixes it, not removing, not deleting settings, sweet F.A.

So basically, whatever changes you made after that build have rendered new builds of uTorrent unusable for me.

Today I tried again on a fresh install of windows. No antivirus, no firewall, nothing. Someone please try and explain to me what is going on with uTorrent these days.

[Switeck]

Have you tried Ultima's Troubleshooting Guide?:

http://forum.utorrent.com/viewtopic.php?id=15992

We may need a HijackThis! log (3rd party diagnostic program) if nothing else helps.

[Nighted]

Here you go....I've given up trying. I'm stuck using version 1.6.1. There is no upgrade for me.

This is a fresh install if Windows with the bare essentials (for me) running.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 12:02:07 AM, on 11/6/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.20544)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\PS Tray Factory\PSTrayFactory.EXE

C:\Program Files\Unlocker\UnlockerAssistant.exe

C:\Program Files\X-Mouse Button Control\XMouseButtonControl.exe

C:\Portable Files\ClipX\clipx.exe

C:\Portable Files\Executor\Executor.exe

C:\Portable Files\RocketDock\RocketDock.exe

C:\Portable Files\DM2\DM2.exe

C:\Portable Files\AutoSizer\AutoSizer.exe

C:\Program Files\Mmm\Mmm.exe

C:\Program Files\Wallpaper Master\Wallpaper.exe

C:\Portable Files\KatMouse\KatMouse.exe

C:\Program Files\Sizer\sizer.exe

C:\Program Files\Styler\Styler.exe

C:\Portable Files\Taskfade\taskfade.exe

C:\Program Files\Locate\locate32.exe

C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe

C:\Program Files\allSnap\allSnap.exe

C:\Portable Files\ThumbWin\ThumbWin.exe

C:\Portable Files\MouseImp\MIProHst.exe

C:\Portable Files\Nirsoft\Volumouse\volumouse.exe

C:\PROGRA~1\BASTAC~1\Buzof\Buzof.exe

C:\Portable Files\HijackThis\HijackThis.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

O2 - BHO: Loader Class - {F880A4A8-C436-4AC4-AFD1-AA0BDC9552DD} - C:\Portable Files\FindeXer\FindeXer.dll

O3 - Toolbar: StylerToolBar - {D2F8F919-690B-4EA2-9FA7-A203D1E04F75} - C:\Program Files\Styler\TB\StylerTB.dll

O3 - Toolbar: QT TabBar - {d2bf470e-ed1c-487f-a333-2bd8835eb6ce} - mscoree.dll (file missing)

O3 - Toolbar: QT Tab Standard Buttons - {D2BF470E-ED1C-487F-A666-2BD8835EB6CE} - mscoree.dll (file missing)

O4 - HKLM\..\Run: [unlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"

O4 - HKLM\..\Run: [TrayFactory] C:\Program Files\PS Tray Factory\PSTrayFactory.EXE /start

O4 - HKLM\..\Run: [XMouseButton] C:\Program Files\X-Mouse Button Control\XMouseButtonControl.exe

O4 - HKLM\..\Run: [ClipX] C:\Portable Files\ClipX\clipx.exe

O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"

O4 - HKLM\..\RunOnce: [TrayFactory] C:\Program Files\PS Tray Factory\PSTrayFactory.EXE /start

O4 - HKCU\..\Run: [Executor] "C:\Portable Files\Executor\Executor.exe" -s

O4 - HKCU\..\Run: [RocketDock] "C:\Portable Files\RocketDock\RocketDock.exe"

O4 - HKCU\..\Run: [DM2] C:\Portable Files\DM2\DM2.exe

O4 - HKCU\..\Run: [AutoSizer] "C:\Portable Files\AutoSizer\AutoSizer.exe"

O4 - HKCU\..\Run: [Mmm] "C:\Program Files\Mmm\Mmm.exe"

O4 - HKCU\..\Run: [WallpaperChanger] C:\Program Files\Wallpaper Master\Wallpaper.exe

O4 - HKCU\..\Run: [MImpPro] C:\Portable Files\MouseImp\MIProHst.exe

O4 - HKCU\..\Run: [$Volumouse$] "C:\Portable Files\Nirsoft\Volumouse\volumouse.exe" /nodlg

O4 - HKCU\..\Run: [uTorrent] "C:\Portable Files\µTorrent\µTorrent.exe"

O4 - HKUS\S-1-5-20\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'Default user')

O4 - Startup: allSnap.lnk = C:\Program Files\allSnap\allSnap.exe

O4 - Startup: Buzof.lnk = C:\Program Files\Basta Computing\Buzof\Buzof.exe

O4 - Global Startup: KatMouse.lnk = ?

O4 - Global Startup: Sizer.lnk = C:\Program Files\Sizer\sizer.exe

O4 - Global Startup: Styler.lnk = ?

O4 - Global Startup: Taskfade.lnk = ?

O4 - Global Startup: ThumbWin.lnk = ?

O4 - Global Startup: Internetlnk = ?

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O17 - HKLM\System\CCS\Services\Tcpip\..\{35148E2A-DC72-4E6F-8604-B5FFA3BBA4D6}: NameServer = 209.91.128.11 204.187.88.10

O17 - HKLM\System\CS1\Services\Tcpip\..\{35148E2A-DC72-4E6F-8604-B5FFA3BBA4D6}: NameServer = 209.91.128.11 204.187.88.10

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

--

End of file - 5460 bytes

[Greg Hazel]

When it crashes, do you get a crash dump? That would be helpful.

[Ryan Norton]

Whoops - I remember this post back when it was first made. Meant to comment on it but forgot o_O.

Anyway, what the first build you used after 1.7.2585 that crashed for you?

[Nighted]

Every single build after 1.7.2585 crashed.

[Switeck]

I really don't recognize much of this:

C:\Program Files\PS Tray Factory\PSTrayFactory.EXE

C:\Program Files\Unlocker\UnlockerAssistant.exe

C:\Program Files\X-Mouse Button Control\XMouseButtonControl.exe

C:\Portable Files\ClipX\clipx.exe

C:\Portable Files\Executor\Executor.exe

C:\Portable Files\RocketDock\RocketDock.exe

C:\Portable Files\DM2\DM2.exe

C:\Portable Files\AutoSizer\AutoSizer.exe

C:\Program Files\Mmm\Mmm.exe

C:\Program Files\Wallpaper Master\Wallpaper.exe

C:\Portable Files\KatMouse\KatMouse.exe

C:\Program Files\Sizer\sizer.exe

C:\Program Files\Styler\Styler.exe

C:\Portable Files\Taskfade\taskfade.exe

C:\Program Files\Locate\locate32.exe

C:\Program Files\allSnap\allSnap.exe

C:\Portable Files\ThumbWin\ThumbWin.exe

C:\Portable Files\MouseImp\MIProHst.exe

C:\Portable Files\Nirsoft\Volumouse\volumouse.exe

C:\PROGRA~1\BASTAC~1\Buzof\Buzof.exe

How much of that can you uninstall (and possibly reinstall) to rule it out as possible crash-causer for µTorrent?

[Nighted]

Well, I didn't have to uninstall anything (That's a bit extreme). I disabled everything from starting and did a few reboots, adding a few programs to the startup each time until I narrowed it down.

It seems to be MouseImp (MIproHst.exe) that's crashing uTorrent. Sometimes it will crash immediately, but not very often. I found I can crash it every time when having the "Show confirmation dialog on exit" box checked and then closing uTorrent. If this isn't checked than uTorrent closes without any conflicts.

Sorry I didn't find this sooner. I've used MouseImp for many years and never had a problem, even with other apps that use hooks. I hope you find what was added after that beta that's causing the malfunction in the junction.

[Firon]

Maybe MouseImp has a newer version?

[Nighted]

No, MouseImp hasn't been updated in years. I've been using the current version longer than I've used uTorrent.

[Ryan Norton]

> Every single build after 1.7.2585 crashed.

What I meant by

"Anyway, what the first build you used after 1.7.2585 that crashed for you?"

Was what was the first build number that crashed, as that would help a lot. FileHippo sometimes stores old ones if you need a reference.

[Nighted]

Well, since I try every build, that would be uTorrent 1.7 Build 2740.

[Ultima]

No, MouseImp hasn't been updated in years.

http://forum.utorrent.com/viewtopic.php?id=26674

Ehm... other reports and even the MouseImp website you linked to yourself seem to indicate otherwise.

[Nighted]

Yes, well, like I previously stated, the current DLL I'm using is the same one I've been using all along, and probably the same one anyone else who uses Firefox is using. The program itself has not been updated and as far as I know the DLL I use has been around longer than uTorrent.

Anyway you look at it, uTorrent played nicely with other processes until every build after 1.7.2585. MouseImp crashes no other programs, still doesn't. So it's very likely that uTorrent is as much to blame in this case.

[Firon]

It's probably MouseImp itself crashing. Generally, when something hooks into another app and the dll itself crashes, it takes down the application too.

Still, I might not be right.

[Ryan Norton]

Yeah I did some in-depth testing of it at one point. It had to to with the WndProc chain getting called in the wrong order. Got the mouseimp source and everything... after a couple days at it not sure which one is at fault to be honest, although the uTorrent code looks fine to me; the mouseimp stuff had a very different file structure and code layering then what I was used to which made it kind of tricky for me. When I feel brave enough I'll probably try again...