help with bluescreen

st_edi · November 17, 2007

Hi, i tried to post on the previous topic but it wouldn't let me. It said that double posts are not allowed so i opened a new topic. It's about the same error. I get a bluescreen after downloading with utorrent. I get it on two laptops, the weird thing is that when i was downloading with utorrent on my deskptop it went just fine. So i get the following error screen :

A problem has been detected and windows has been shut down to prevent damage to your computer.

DRIVER_IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as Caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced start-up options, and then select safe mode.

Technical information:

*** STOP: 0x000000D1 (0x00000006, 0x00000002, 0x00000000, 0xBA52C504)

*** NDIS.sys – address BA52C504 base at BA529000, DateStamp 41107ec3

Beginning dump of physical memory

Physical memory dump complete.

Contact your system administrator or technical support group for further assistance.

Can anyone tell me how to fix this ? Thx

stelynsey · November 17, 2007

HI, I also get exactley the same problem as above...................Any ideas??

Gonzo68 · November 17, 2007

Could both of you tell us what are the specs of your computer, Operating System and what antivirus, security suite you are using. 32 bit or 64 bit ?

stelynsey · November 17, 2007

windows vista 64 bit, intel quad core 6600, 2 gig of ram, avg anti virus, windows firewall. I tried the affinity solution (just using 1 processor), and it didn't make any difference. Thanks ..............

twsSentinel · November 18, 2007

Hi there ... hopefully uTorrent will talk a look at this, as there definitely seems to be a bug in v1.7.5 ... at least with x64 systems.

For about a week now I've been attempting to diagnose my pc. I've been plagued with seemingly random system crashes resulting in BSOD. The most common System Error reported has been 0xC5: DRIVER_CORRUPTED_EXPOOL

Error Information: http://msdn2.microsoft.com/en-us/library/ms796183.aspx

------------------------------------------------------------------

System Information:

OS: MS Windows XP Pro x64 SP2

CPU: AMD Athlon Dual-Core 4200+

No Anti-Virus/Firewall Installed

------------------------------------------------------------------

I've used WinDBG to diagnose the minidump created by Windows.

This is a bit lengthy, but definitely reports that uTorrent could be the culprit to these crashes.

Loading Dump File [C:\Documents and Settings\Administrator\Desktop\Mini111707-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\Program Files\Debugging Tools for Windows 64-bit\sym
Executable search path is: 
Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 3790.srv03_sp2_gdr.070321-2337
Kernel base = 0xfffff800`01000000 PsLoadedModuleList = 0xfffff800`011d4140
Debug session time: Sat Nov 17 21:33:05.531 2007 (GMT-5)
System Uptime: 0 days 18:08:52.418
Loading Kernel Symbols
.................................................................................................................................................
Loading User Symbols
Loading unloaded module list
...............................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C5, {0, 2, 1, fffff800011a9f93}



Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+303 )

Followup: Pool_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_CORRUPTED_EXPOOL (c5)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is
caused by drivers that have corrupted the system pool.  Run the driver
verifier against any new (or suspect) drivers, and if that doesn't turn up
the culprit, then use gflags to enable special pool.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff800011a9f93, address which referenced memory

Debugging Details:
------------------




BUGCHECK_STR:  0xC5_2

CURRENT_IRQL:  2

FAULTING_IP: 
nt!ExDeferredFreePool+303
fffff800`011a9f93 488908          mov     qword ptr [rax],rcx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

PROCESS_NAME:  uTorrent.exe

TRAP_FRAME:  fffffadfb6887230 -- (.trap 0xfffffadfb6887230)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=fffffadfcb72f1b8 rcx=0000000000000000
rdx=fffffadfcc4c80f0 rsi=fffffadff52f5120 rdi=fffffadfcaeb1960
rip=fffff800011a9f93 rsp=fffffadfb68873c0 rbp=fffff800011ce1c0
 r8=fffffadfcc4c80a0  r9=0000000000000001 r10=fffffadffa676400
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac po cy
nt!ExDeferredFreePool+0x303:
fffff800`011a9f93 488908          mov     qword ptr [rax],rcx ds:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000102e5b4 to fffff8000102e890

STACK_TEXT:  
fffffadf`b68870a8 fffff800`0102e5b4 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffffadf`b68870b0 fffff800`0102d547 : 00000000`00000000 fffffadf`b927b850 00000000`00000000 fffffadf`fa661900 : nt!KiBugCheckDispatch+0x74
fffffadf`b6887230 fffff800`011a9f93 : 00000000`00000000 fffffadf`c8a8b180 00000000`00000001 fffff800`011b4dc0 : nt!KiPageFault+0x207
fffffadf`b68873c0 fffff800`011aa03d : fffffadf`f57f6010 00000000`0000014d fffffadf`f57f6000 fffff800`011ce1c0 : nt!ExDeferredFreePool+0x303
fffffadf`b6887430 fffff800`0128f00a : 00000000`00000040 fffffadf`b6887770 fffffadf`b6887770 fffffadf`b6887cf0 : nt!ExFreePoolWithTag+0x759
fffffadf`b68874f0 fffff800`0128e33b : 00000006`00000001 fffffa80`006304c0 fffffadf`00000001 fffff800`01033200 : nt!ObpWaitForMultipleObjects+0x397
fffffadf`b68879b0 fffff800`0102e33d : fffffadf`caddf8e0 fffffadf`cadb8bf0 00000000`00000000 00000000`00000000 : nt!NtWaitForMultipleObjects32+0xcc
fffffadf`b6887c00 00000000`78b83d44 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x3
00000000`0263f0d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x78b83d44


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExDeferredFreePool+303
fffff800`011a9f93 488908          mov     qword ptr [rax],rcx

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!ExDeferredFreePool+303

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  X64_0xC5_2_nt!ExDeferredFreePool+303

BUCKET_ID:  X64_0xC5_2_nt!ExDeferredFreePool+303

Followup: Pool_corruption

Judging from this report, the problem is triggered by uTorrent. The IRQ which is the 2nd parameter, (0000000000000002), signifies that it is coming from the Secondary IRQ controller, and I'm guessing it's coming from the Network Adapter. I will run Driver Verifier on NDIS.sys, and report back with my results.

....

Another blue screen; Different error code (0x3B)

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

Here's the analyzed, mini-dump.

Microsoft (R) Windows Debugger Version 6.8.0004.0 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Administrator\Desktop\Mini111807-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\Program Files\Debugging Tools for Windows 64-bit\sym
Executable search path is: 
Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 3790.srv03_sp2_gdr.070321-2337
Kernel base = 0xfffff800`01000000 PsLoadedModuleList = 0xfffff800`011d4140
Debug session time: Sun Nov 18 21:07:31.531 2007 (GMT-5)
System Uptime: 0 days 23:33:32.052
Loading Kernel Symbols
.................................................................................................................................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800011a9ebd, fffffadfafdccbb0, 0}



Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+33f )

Followup: Pool_corruption
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800011a9ebd, Address of the exception record for the exception that caused the bugcheck
Arg3: fffffadfafdccbb0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------




EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
nt!ExDeferredFreePool+33f
fffff800`011a9ebd 48894108        mov     qword ptr [rcx+8],rax

CONTEXT:  fffffadfafdccbb0 -- (.cxr 0xfffffadfafdccbb0)
rax=fffffadfcc469010 rbx=0000000000000001 rcx=0023fadf03c3a700
rdx=fffffadfcc46a000 rsi=0000000000000000 rdi=fffff800011ce1c0
rip=fffff800011a9ebd rsp=fffffadfafdcd3c0 rbp=fffff800011ce1c0
 r8=fffffadfcc46a880  r9=0000000000000001 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000020
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
nt!ExDeferredFreePool+0x33f:
fffff800`011a9ebd 48894108        mov     qword ptr [rcx+8],rax ds:002b:0023fadf`03c3a708=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  uTorrent.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800011aa03d to fffff800011a9ebd

STACK_TEXT:  
fffffadf`afdcd3c0 fffff800`011aa03d : fffffadf`d254c010 00000000`0000014d fffffadf`d254c000 fffff800`011ce1c0 : nt!ExDeferredFreePool+0x33f
fffffadf`afdcd430 fffff800`0128f00a : 00000000`00000040 fffffadf`afdcd770 fffffadf`afdcd770 fffffadf`afdcdcf0 : nt!ExFreePoolWithTag+0x759
fffffadf`afdcd4f0 fffff800`0128e33b : 00000006`00000b01 00000000`02a9c635 fffffadf`00000001 fffff800`01033200 : nt!ObpWaitForMultipleObjects+0x397
fffffadf`afdcd9b0 fffff800`0102e33d : fffffadf`caf18c20 fffffadf`cad6a4d0 00000000`00000000 00000000`00000000 : nt!NtWaitForMultipleObjects32+0xcc
fffffadf`afdcdc00 00000000`78b83d44 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x3
00000000`026ff0d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x78b83d44


FOLLOWUP_IP: 
nt!ExDeferredFreePool+33f
fffff800`011a9ebd 48894108        mov     qword ptr [rcx+8],rax

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExDeferredFreePool+33f

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

STACK_COMMAND:  .cxr 0xfffffadfafdccbb0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+33f

BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+33f

Followup: Pool_corruption

stelynsey · November 20, 2007

Are there any plans to release a vista 64 bit compatible copy of utorrent? Does anyone out there run utorrent on multi cpu vista 64 bit system with no problem? Does anyone know of a 64 bit compatible torrent downloader? Thanks in advance..........

Ultima · November 21, 2007

As far as I know, there aren't any immediate plans to make x64-native builds (though the idea isn't outright rejected either).

Lord351 · November 21, 2007

i have been getting a bsod for quite some time too

the error reported was this :

PAGE_FAULT_IN_NONPAGED_AREA

i didn't write down the other details in the bsod

but i know that the error comes from utorrent

because when i closed it and used the pc normally , the bsod didn't occur unless i started it again

this is really frustraiting .

i tried re-installing the network drivers but the problem still occurs

any help?

ajones81 · November 21, 2007

@Lord351: XP/Vista? 64-bit as well?

Lord351 · November 21, 2007

Xp Sp2 Pro 32-bit

================

EDIT:

i noticed something here when i just changed my modem to "speedtouch 330 usb"

the problem is gone ... very weird

the modem i was using before was a linksys wag45 or something , obviously connected to the ethernet adapter in my pc ... while the Speedtouch is connected to the usb port

maybe its the modem (linksys) causing the trouble , because i can assure you that the network card on my pc is updated with the latest drivers and whatnot.

now i just need to confirm that the problem is limited to the linksys modem because i'm planning to buy a new one soon

Bollan · November 24, 2007

I have been plagued with BSOD's for the last 15 day on three !!! different PC's.

I get BAD_POOL_CALLER and PAGE_FAULT_IN_NONPAGED_AREA on all PC's. It happens with both ver 1.6.1 or 1.7.5. I am more that confused since i have running utorrent for ages without a single glitch and then suddenly it start to happen on all my PC's both in

my office and at home.

All machines (two different DELL's and one custom) runs XP SP2 all with their latest updates installed. Three different models of ADSL routers are in use so it cant be them.

I have also tried to exclude utorrent.exe from NOD32 and even tried with NOD32 deactivated to no avail. The strange thing is that these problem started more or less within a day or two. I suspect that WinXP must have made an update that dont go well with utorrent. I cant find any other explanation really.

Three other friends are all having the exactly same problem on similar machines and during the same time period.

We have been rubbing our heads for days now trying to limit speed (4-8 mbit lines), connections, torrents you name it but nothing helps.

Utorrent have always been setting the standard with no real alternative so im more than sad to start looking for an alternative if a fix is not eminent.

Ultima · November 25, 2007

Have you ever patched TCPIP.sys? If so, when was the last time you patched it, and when was the last time you performed Windows Update?

carlozv · December 13, 2007

Hi,

I have the same problem with uTorrent and Vista x64. After use uTorrent for large files, the ndis.sys error and BSOD appears.

I've tried all versions of uTorrent that I found on Internet, and now I'm trying the last Alpha versions, looking for the fix of this issue.

My system is:

Windows Vista Ultimate x64 (Original, unpatched with all updates)

AMD Turion X2 x64 2.0 Ghz

RAM 2 Gb

HD SATA 160 Gb

Video GeForce Go 7600

Board nVidia nForce 410/430

nVidia LAN Controller

WLAN Broadcom

All devices have the latest drivers available for Windows Vista x64, with WHQL.

When I use the computer with uTorrent running, the total time with no BSOD is max one day.

When I use the computer without uTorrent running, the total time is undefined, without BSOD.

Searching on Google many people has the same ndis.sys crash problem when uTorrent is running, and maybe other P2P app.

Is the problem identified? Is in the fix list for future versions?

Any comments will be apreciate it.

Cheers.

CARLOS V.

Lord Alderaan · December 13, 2007

http://forum.utorrent.com/viewtopic.php?pid=289498#p289498

twsSentinel · January 22, 2008

Well I've finally seemed to fix the problem. For me, the problem was my tcpip.sys. The person who hexed in the new "Half Connection" value did it wrong.

First I installed the newest copy of uTorrent.

For Windows x64 users, I recommend running a Windows Update via IExplorer.

The recent release of MS KB941644 will overwrite your tcpip.sys.

So after your updates finish installing, and reboot, head over to:

http://www.planetamd64.com/index.php?s=05e01213219410d594528966f4d91683&showtopic=31013&view=findpost&p=327058

Someone was generous enough to package new tcpip.sys files with your choice of 50, 100, 200, 300, 1000. Just reboot into safemode (without networking) and replace Microsoft's tcpip.sys with one of these.

Located in: C:\Windows\System32\drivers\

Reboot normally. This has seemed to fix these blue screen errors as my comp has been running uTorrent perfectly, while watching movies, winamp, downloading ... no blue screen as of yet. Before uTorrent would only last a few hrs before a BSOD.

So, hope this helps someone!

EDIT/UPDATE: THE ABOVE DID NOT FIX MY PROBLEM ... SEE MY NEXT MESSAGE FOR THE SOLUTION.

carlozv · January 22, 2008

I have already fix it!

After install Windows Vista SP1 RC and the 1.8 uTorrent Beta version. The blue screen is gone.

I'm running for 15 days (0 reboot) without errors.

Maybe, it helps someone.

twsSentinel · January 27, 2008

Well it turns out that updating tcpip.sys wasn't the culprit of this problem. The nVidia Ethernet drivers posted on my motherboard's (GIGABYTE) site were outdated and buggy. So guys ... head over to nVidia's site and download the most recent versions. I haven't had one BSOD yet in 3 days.

FINALLY !!!!

help with bluescreen

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