utorrent 1.7.5 crashes

[wherbjr35]

Hello utorrent forum,

Can someone help me troubleshoot this issue, my utorrent client (v1.7.5) has been crashing, once to several times a day. I have attached a list of installed applications, as well as dump files from my previous 2 crashes (hopefully these are actually what you need) Thanks for any advice. I'm a good listener!

µTorrent

1CLICK DVD Movie 3.0.0.5

ABBYY FineReader 5.0 Sprint

AC-3 ACM Codec

AC3Filter (remove only)

Ad-Aware 2007

Adobe Flash Player ActiveX

Adobe Reader 8.1.1

AnyDVD

Apple Software Update

Ashampoo Movie Shrink & Burn 2.21

Ashampoo UnInstaller Platinum 2

AutoUpdate

AviSynth 2.5

AVS Disc Creator version 2.1

AVS Video Tools 5.1

CCleaner (remove only)

CloneDVD2

COMODO Firewall Pro

Conexant D850 56K V.9x DFVc Modem

Confidence Online for Web Applications

Cool Beans NFO Creator 2.0.1.3

Debugging Tools for Windows

Dell AIO Printer A940

Dell ResourceCD

DellSupport

DivX Codec

DivX Content Uploader

DivX Converter

DivX Player

DivX Web Player

DVD Rebuilder

FaxTools

ffdshow [beta 1] [2006-12-11]

Google Toolbar for Firefox

Google Toolbar for Internet Explorer

GSpot Codec Information Appliance

HijackThis 1.99.1

Intel® Extreme Graphics 2 Driver

Intel® PRO Network Connections Drivers

iTunes

Java 6 Update 2

Juniper Networks Cache Cleaner 5.3.0

Juniper Networks Host Checker

Magic ISO Maker v5.4 (build 0239)

MediaMonkey 2.5

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Hotfix (KB928366)

Microsoft .NET Framework 2.0

Microsoft Compression Client Pack 1.0 for Windows XP

Microsoft Office Small Business Edition 2003

Microsoft User-Mode Driver Framework Feature Pack 1.0

Microsoft Visual C++ 2005 Redistributable

Mozilla Firefox (2.0.0.6)

MSXML 4.0 SP2 (KB927978)

MSXML 4.0 SP2 (KB936181)

MSXML 6.0 Parser (KB933579)

My DVD Maker 5.8

Napster

Napster Burn Engine

Nero 7 Premium

PowerDVD

PowerISO

PrintKey2000

QuickSFV (Remove only)

RAR Password Cracker 4.12

RealPlayer

Roxio BDAV Plugin

Roxio Creator 9 Home

Roxio Drag-to-Disc

Roxio DVD Info Pro

Roxio Easy Media Creator 9 Suite

Roxio EasyArchive

Roxio Express Labeler

Roxio Media Experience

Roxio RecordNow Audio

Roxio RecordNow Copy

Roxio RecordNow Data

Roxio RecordNow Tools

Security Update for Microsoft .NET Framework 2.0 (KB928365)

Security Update for Windows Internet Explorer 7 (KB928090)

Security Update for Windows Internet Explorer 7 (KB931768)

Security Update for Windows Internet Explorer 7 (KB933566)

Security Update for Windows Internet Explorer 7 (KB937143)

Security Update for Windows Internet Explorer 7 (KB938127)

Security Update for Windows Internet Explorer 7 (KB939653)

Security Update for Windows XP (KB943460)

SightSpeed (remove only)

Sonic Activation Module

Sonic Backup MyPC

Sonic CinePlayer Decoder Pack

SoundMAX

Spyware Doctor 5.1

Super DVD Creator 9.30

TreeSize Professional 4.0.2

User Profile Hive Cleanup Service

Viewpoint Media Player

WebFldrs XP

WinAVI 7.7

WinAVI Video Converter

Windows Genuine Advantage Notifications (KB905474)

Windows Genuine Advantage Validation Tool (KB892130)

Windows Internet Explorer 7

Windows Media Format 11 runtime

Windows Media Player 11

Windows XP Service Pack 2

WinPcap 4.0.1

WinRAR archiver

WinX DVD Author 5.5

Wireshark 0.99.6a

XP Repair Pro 2006

XviD MPEG4 Video Codec (remove only)

---------------------------------------------------------

Microsoft ® Windows Debugger Version 6.8.0004.0 X86

Copyright © Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Program Files\uTorrent\4602-utorrent.8647.dmp]

User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: C:\websymbols

Executable search path is:

Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible

Product: WinNt, suite: SingleUserTS

Debug session time: Thu Dec 6 12:34:46.000 2007 (GMT-5)

System Uptime: not available

Process Uptime: 0 days 4:25:24.000

...........

Map C:\WINDOWS\system32\kernel32.dll:

Image region 84a00:66000 does not fit in mapping

This dump file has an exception of interest stored in it.

The stored exception information can be accessed via .ecxr.

(c2c.41c): Access violation - code c0000005 (first/second chance not available)

eax=00de0000 ebx=001e41b8 ecx=00000007 edx=7c90eb94 esi=001e4190 edi=001e41e8

eip=7c90eb94 esp=015feb7c ebp=015feb8c iopl=0 nv up ei pl zr na pe nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

ntdll!KiFastSystemCallRet:

7c90eb94 c3 ret

----------------------------------------------------------

Loading Dump File [C:\Program Files\uTorrent\4602-utorrent.d75d.dmp]

User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: C:\websymbols

Executable search path is:

Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible

Product: WinNt, suite: SingleUserTS

Debug session time: Thu Dec 6 04:00:57.000 2007 (GMT-5)

System Uptime: not available

Process Uptime: 0 days 19:32:15.000

..............

Map C:\WINDOWS\system32\kernel32.dll:

Image region 84a00:66000 does not fit in mapping

This dump file has an exception of interest stored in it.

The stored exception information can be accessed via .ecxr.

(938.334): Access violation - code c0000005 (first/second chance not available)

eax=01ec0000 ebx=0023f248 ecx=00000007 edx=7c90eb94 esi=0023f220 edi=0023f278

eip=7c90eb94 esp=0012e6d0 ebp=0012e6e0 iopl=0 nv up ei pl zr na pe nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

ntdll!KiFastSystemCallRet:

7c90eb94 c3 ret

[DreadWingKnight]

I don't see a hijackthis log, which would be more helpful than the installed program list.

[wherbjr35]

Logfile of HijackThis v1.99.1

Scan saved at 11:23:09 PM, on 12/6/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16544)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\LEXPPS.EXE

C:\Program Files\Comodo\Firewall\cmdagent.exe

C:\Program Files\Spyware Doctor\svcntaux.exe

C:\Program Files\Spyware Doctor\swdsvc.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\UPHClean\uphclean.exe

C:\WINDOWS\System32\alg.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe

C:\Program Files\Comodo\Firewall\CPF.exe

C:\Program Files\Spyware Doctor\SDTrayApp.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Dell AIO Printer A940\dlbabmon.exe

C:\Program Files\Ashampoo\Ashampoo UnInstaller Platinum 2\UIWatcher.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\PrintKey2000\Printkey2000.exe

C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe

C:\PROGRA~1\MOZILL~1\FIREFOX.EXE

C:\Program Files\Debugging Tools for Windows\windbg.exe

C:\Documents and Settings\Administrator\Desktop\to apps\hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer by Cavalier Telephone, LLC

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"

O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\Comodo\Firewall\CPF.exe" /background

O4 - HKLM\..\Run: [sDTray] "C:\Program Files\Spyware Doctor\SDTrayApp.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [uIWatcher] C:\Program Files\Ashampoo\Ashampoo UnInstaller Platinum 2\UIWatcher.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - Global Startup: Printkey2000.lnk = C:\Program Files\PrintKey2000\Printkey2000.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - http://support.dell.com/systemprofiler/SysPro.CAB

O16 - DPF: {3BA494B1-D507-4C11-9BDA-D47E1A65DFCF} (Confidence Online for Web Applications) - https://dnet.dom.com/llclient/dnetisdp/winxp/,DanaInfo=D800033359.dominionnet.com,CT=java+AXXPEE.dll

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1175921769031

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1188095174234

O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://dnet.dom.com/dana-cached/setup/JuniperSetupSP1.cab

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

O20 - Winlogon Notify: avldr - avldr.dll (file missing)

O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll

O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe

O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe

O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe

[Ultima]

http://www.utorrent.com/faq.php#My.C2.B5Torrent_freezes_locks_up_sometimes_and_or_uses_100_CPU

Spyware Doctor = conflict

[ajones81]

Is that conflict still not resolved? Sigh... I was finally thinking of upgrading to SD v5 but if it still causes problems then I guess that's out of the question and I'll stick with v4.

[Firon]

Yell at the SD people.

[ajones81]

Yeah, I did.

Seems they're no way as responsive as the uTorrent admins/mods/devs!