herjan666 Posted December 23, 2007 Report Posted December 23, 2007 I continually get this message. I have read the threads here but none of the fixes have worked. Can you help me at all.Error: The process cannot access the file because it it beign used by another process
DreadWingKnight Posted December 23, 2007 Report Posted December 23, 2007 post a hijackthis log please
herjan666 Posted December 23, 2007 Author Report Posted December 23, 2007 Sorry im new to this not sure what you mean
DreadWingKnight Posted December 23, 2007 Report Posted December 23, 2007 http://forum.utorrent.com/viewtopic.php?id=29748
mbpendleton Posted December 23, 2007 Report Posted December 23, 2007 I am getting the same message. I followed some of the fixes on the FAQ, but they didn't work.-----------------------------------------------------------------------------------Logfile of Trend Micro HijackThis v2.0.2Scan saved at 5:51:52 PM, on 12/23/2007Platform: Windows Vista (WinNT 6.00.1904)MSIE: Internet Explorer v7.00 (7.00.6000.16575)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\system32\taskeng.exeC:\Windows\Explorer.EXEC:\Program Files\Camera Assistant Software for Toshiba\traybar.exeC:\Windows\RtHDVCpl.exeC:\Program Files\Toshiba\ConfigFree\NDSTray.exeC:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exeC:\PROGRA~1\McAfee.com\Agent\mcagent.exeC:\Program Files\Toshiba\Utilities\KeNotify.exeC:\Program Files\Toshiba\Power Saver\TPwrMain.exeC:\Program Files\Toshiba\SmoothView\SmoothView.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\Program Files\HP\HP Software Update\hpwuSchd2.exeC:\Program Files\SiteAdvisor\6172\SiteAdv.exeC:\Program Files\Adobe\Acrobat 8.0\Acrobat\acrotray.exeC:\Program Files\eFax Messenger 4.3\J2GDllCmd.exeC:\Windows\System32\igfxtray.exeC:\Windows\System32\hkcmd.exeC:\Windows\System32\igfxpers.exeC:\Program Files\Microsoft Office\Office12\GrooveMonitor.exeC:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Program Files\Uniblue\SpyEraser\SpyEraser.exeC:\Program Files\eFax Messenger 4.3\J2GTray.exeC:\Program Files\palmone\Hotsync.exeC:\Program Files\HP\Digital Imaging\bin\hpqtra08.exeC:\Program Files\Synaptics\SynTP\SynToshiba.exeC:\Program Files\Toshiba\ConfigFree\CFSwMgr.exeC:\Windows\system32\igfxsrvc.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exeC:\Program Files\uTorrent\uTorrent.exeC:\Program Files\Internet Explorer\IEUser.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\HP\Smart Web Printing\hpswp_clipbook.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.toshibadirect.com/dpdstartR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstartR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhostO2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dllO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dllO2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dllO2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - C:\Program Files\McAfee\MSK\mcapbho.dllO2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dllO2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dllO2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dllO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dllO2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dllO3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dllO3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dllO3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dllO4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe"O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hideO4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exeO4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exeO4 - HKLM\..\Run: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUPO4 - HKLM\..\Run: [sVPWUTIL] C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTILO4 - HKLM\..\Run: [KeNotify] C:\Program Files\TOSHIBA\Utilities\KeNotify.exeO4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXEO4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exeO4 - HKLM\..\Run: [smoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exeO4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exeO4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exeO4 - HKLM\..\Run: [siteAdvisor] C:\Program Files\SiteAdvisor\6172\SiteAdv.exeO4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkeyO4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"O4 - HKLM\..\Run: [eFax 4.3] "C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe" /RO4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exeO4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exeO4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exeO4 - HKLM\..\Run: [synTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exeO4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exeO4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRunO4 - HKCU\..\Run: [uniblue SpyEraser] "C:\Program Files\Uniblue\SpyEraser\SpyEraser.exe" -mO4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')O4 - Global Startup: eFax 4.3.lnk = C:\Program Files\eFax Messenger 4.3\J2GTray.exeO4 - Global Startup: HotSync Manager.lnk = C:\Program Files\palmone\Hotsync.exeO4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exeO8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.htmlO8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.htmlO8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.htmlO8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.htmlO8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.htmlO8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.htmlO8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.htmlO8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.htmlO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dllO9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dllO9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dllO9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLLO13 - Gopher Prefix: O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CABO16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cabO16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cabO18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dllO23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exeO23 - Service: Capture Device Service - InterVideo Inc. - C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exeO23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeO23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exeO23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exeO23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exeO23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exeO23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exeO23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exeO23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exeO23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exeO23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exeO23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exeO23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exeO23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exeO23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exeO23 - Service: pinger - Unknown owner - C:\Toshiba\IVP\ISM\pinger.exeO23 - Service: Roxio UPnP Renderer 10 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 10\RoxioUPnPRenderer10.exeO23 - Service: Roxio Upnp Server 10 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 10\RoxioUpnpService10.exeO23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exeO23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exeO23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exeO23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exeO23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exeO23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exeO23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exeO23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exeO23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe--End of file - 13244 bytes-----------------------------------------------------------------------------------Process PID CPU Description Company NameSystem Idle Process 0 84.51 Interrupts n/a 1.50 Hardware Interrupts DPCs n/a 1.50 Deferred Procedure Calls System 4 2.24 smss.exe 472 csrss.exe 612 wininit.exe 652 services.exe 696 0.75 svchost.exe 904 mcagent.exe 2988 McAfee Integrated Security Platform McAfee, Inc. igfxsrvc.exe 1532 igfxsrvc Module Intel Corporation ieuser.exe 1048 Internet Explorer Microsoft Corporation iexplore.exe 2516 Internet Explorer Microsoft Corporation hpswp_clipbook.exe 1332 Leo (ClipBookDB) - add-on for Internet Explorer Hewlett-Packard Co. PresentationFontCache.exe 944 svchost.exe 992 svchost.exe 1124 audiodg.exe 1280 svchost.exe 1172 dwm.exe 1904 2.99 Desktop Window Manager Microsoft Corporation svchost.exe 1224 taskeng.exe 1928 Task Scheduler Engine Microsoft Corporation taskeng.exe 3948 SLsvc.exe 1324 svchost.exe 1368 svchost.exe 1576 spoolsv.exe 1780 svchost.exe 1816 agrsmsvc.exe 688 DevSvc.exe 712 CFSvcs.exe 1112 svchost.exe 752 iviRegMgr.exe 2084 McProxy.exe 2100 Mcshield.exe 2124 MpfSrv.exe 2200 msksrver.exe 2276 NBService.exe 2552 svchost.exe 2852 pinger.exe 2932 svchost.exe 2944 3.74 svchost.exe 2956 RoxWatch10.exe 3316 svchost.exe 3412 swupdtmr.exe 3424 TNaviSrv.exe 3444 TODDSrv.exe 3464 TosCoSrv.exe 3496 TosBtSrv.exe 3556 ULCDRSvr.exe 3572 svchost.exe 3596 SearchIndexer.exe 3620 SearchProtocolHost.exe 2488 svchost.exe 3828 mcmscsvc.exe 3976 RoxMediaDB10.exe 2800 mcsysmon.exe 876 McNASvc.exe 2776 FNPLicensingService.exe 4328 TrustedInstaller.exe 6140 lsass.exe 708 lsm.exe 716 csrss.exe 660 winlogon.exe 788 explorer.exe 1984 Windows Explorer Microsoft Corporation traybar.exe 2404 traybar Chicony CEC_MAIN.exe 2996 RtHDVCpl.exe 2456 HD Audio Control Panel Realtek Semiconductor NDSTray.exe 2464 ConfigFree tray TOSHIBA CORPORATION CFSwMgr.exe 3440 ConfigFree Switch Manager TOSHIBA CORPORATION KeNotify.exe 1920 TPwrMain.exe 1504 TOSHIBA Power Saver TOSHIBA Corporation SmoothView.exe 1100 SmoothView TOSHIBA Corporation SynTPEnh.exe 3312 SynToshiba.exe 3392 Toshiba Custom PlugIn Application Synaptics, Inc. hpwuSchd2.exe 928 Hewlett-Packard Product Assistant Hewlett-Packard Co. SiteAdv.exe 3264 SiteAdvisor McAfee, Inc. acrotray.exe 3084 AcroTray Adobe Systems Inc. J2GDllCmd.exe 600 eFax Messenger - DLL Command Utility j2 Global Communications, Inc. igfxtray.exe 3304 igfxTray Module Intel Corporation hkcmd.exe 868 hkcmd Module Intel Corporation igfxpers.exe 2264 persistence Module Intel Corporation GrooveMonitor.exe 2228 GrooveMonitor Utility Microsoft Corporation TOSCDSPD.exe 3100 CD/DVD Drive Acoustic Silencer TOSHIBA sidebar.exe 3788 0.75 Windows Sidebar Microsoft Corporation sidebar.exe 4196 Windows Sidebar Microsoft Corporation SpyEraser.exe 2528 SpyEraser Uniblue Software J2GTray.exe 1484 eFax Messenger - Tray j2 Global Communications, Inc. Hotsync.exe 1092 HotSync® Manager Application PalmSource, Inc hpqtra08.exe 744 0.75 HP Digital Imaging Monitor Hewlett-Packard Co. hpqste08.exe 4364 HP CUE Status Root Hewlett-Packard Co. uTorrent.exe 5536 OUTLOOK.EXE 5272 Microsoft Office Outlook Microsoft Corporation procexp.exe 4104 1.50 Sysinternals Process Explorer SysinternalsHijackThis.exe 4592 notepad.exe 5720
DreadWingKnight Posted December 23, 2007 Report Posted December 23, 2007 O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exeO23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exeO23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exeConfirmed problem services.
mbpendleton Posted December 23, 2007 Report Posted December 23, 2007 I stopped those services. It should work now?
mbpendleton Posted December 23, 2007 Report Posted December 23, 2007 thank you very much, i'll let you know...now is there a way to turn them off permanently? or will i have to turn them off every time i log on? I am not sure how to get into all the services stuff, except how I just did it.
DreadWingKnight Posted December 23, 2007 Report Posted December 23, 2007 Turning them off permanently would be handled out of the roxio or nero configuration settings
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