Error:

[herjan666]

I continually get this message. I have read the threads here but none of the fixes have worked. Can you help me at all.

Error: The process cannot access the file because it it beign used by another process

[DreadWingKnight]

post a hijackthis log please

[herjan666]

Sorry im new to this not sure what you mean

[DreadWingKnight]

http://forum.utorrent.com/viewtopic.php?id=29748

[mbpendleton]

I am getting the same message. I followed some of the fixes on the FAQ, but they didn't work.

-----------------------------------------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 5:51:52 PM, on 12/23/2007

Platform: Windows Vista (WinNT 6.00.1904)

MSIE: Internet Explorer v7.00 (7.00.6000.16575)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\Toshiba\ConfigFree\NDSTray.exe

C:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exe

C:\PROGRA~1\McAfee.com\Agent\mcagent.exe

C:\Program Files\Toshiba\Utilities\KeNotify.exe

C:\Program Files\Toshiba\Power Saver\TPwrMain.exe

C:\Program Files\Toshiba\SmoothView\SmoothView.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\HP\HP Software Update\hpwuSchd2.exe

C:\Program Files\SiteAdvisor\6172\SiteAdv.exe

C:\Program Files\Adobe\Acrobat 8.0\Acrobat\acrotray.exe

C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Uniblue\SpyEraser\SpyEraser.exe

C:\Program Files\eFax Messenger 4.3\J2GTray.exe

C:\Program Files\palmone\Hotsync.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\Synaptics\SynTP\SynToshiba.exe

C:\Program Files\Toshiba\ConfigFree\CFSwMgr.exe

C:\Windows\system32\igfxsrvc.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Internet Explorer\IEUser.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\HP\Smart Web Printing\hpswp_clipbook.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.toshibadirect.com/dpdstart

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dll

O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - C:\Program Files\McAfee\MSK\mcapbho.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dll

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll

O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe"

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe

O4 - HKLM\..\Run: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP

O4 - HKLM\..\Run: [sVPWUTIL] C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL

O4 - HKLM\..\Run: [KeNotify] C:\Program Files\TOSHIBA\Utilities\KeNotify.exe

O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE

O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe

O4 - HKLM\..\Run: [smoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [siteAdvisor] C:\Program Files\SiteAdvisor\6172\SiteAdv.exe

O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey

O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"

O4 - HKLM\..\Run: [eFax 4.3] "C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe" /R

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [synTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [uniblue SpyEraser] "C:\Program Files\Uniblue\SpyEraser\SpyEraser.exe" -m

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Global Startup: eFax 4.3.lnk = C:\Program Files\eFax Messenger 4.3\J2GTray.exe

O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\palmone\Hotsync.exe

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll

O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL

O13 - Gopher Prefix:

O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab

O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cab

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe

O23 - Service: Capture Device Service - InterVideo Inc. - C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe

O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe

O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe

O23 - Service: pinger - Unknown owner - C:\Toshiba\IVP\ISM\pinger.exe

O23 - Service: Roxio UPnP Renderer 10 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 10\RoxioUPnPRenderer10.exe

O23 - Service: Roxio Upnp Server 10 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 10\RoxioUpnpService10.exe

O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe

O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe

O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe

O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe

O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe

O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe

O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe

O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe

O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

--

End of file - 13244 bytes

-----------------------------------------------------------------------------------

Process PID CPU Description Company Name

System Idle Process 0 84.51

Interrupts n/a 1.50 Hardware Interrupts

DPCs n/a 1.50 Deferred Procedure Calls

System 4 2.24

smss.exe 472

csrss.exe 612

wininit.exe 652

services.exe 696 0.75

svchost.exe 904

mcagent.exe 2988 McAfee Integrated Security Platform McAfee, Inc.

igfxsrvc.exe 1532 igfxsrvc Module Intel Corporation

ieuser.exe 1048 Internet Explorer Microsoft Corporation

iexplore.exe 2516 Internet Explorer Microsoft Corporation

hpswp_clipbook.exe 1332 Leo (ClipBookDB) - add-on for Internet Explorer Hewlett-Packard Co.

PresentationFontCache.exe 944

svchost.exe 992

svchost.exe 1124

audiodg.exe 1280

svchost.exe 1172

dwm.exe 1904 2.99 Desktop Window Manager Microsoft Corporation

svchost.exe 1224

taskeng.exe 1928 Task Scheduler Engine Microsoft Corporation

taskeng.exe 3948

SLsvc.exe 1324

svchost.exe 1368

svchost.exe 1576

spoolsv.exe 1780

svchost.exe 1816

agrsmsvc.exe 688

DevSvc.exe 712

CFSvcs.exe 1112

svchost.exe 752

iviRegMgr.exe 2084

McProxy.exe 2100

Mcshield.exe 2124

MpfSrv.exe 2200

msksrver.exe 2276

NBService.exe 2552

svchost.exe 2852

pinger.exe 2932

svchost.exe 2944 3.74

svchost.exe 2956

RoxWatch10.exe 3316

svchost.exe 3412

swupdtmr.exe 3424

TNaviSrv.exe 3444

TODDSrv.exe 3464

TosCoSrv.exe 3496

TosBtSrv.exe 3556

ULCDRSvr.exe 3572

svchost.exe 3596

SearchIndexer.exe 3620

SearchProtocolHost.exe 2488

svchost.exe 3828

mcmscsvc.exe 3976

RoxMediaDB10.exe 2800

mcsysmon.exe 876

McNASvc.exe 2776

FNPLicensingService.exe 4328

TrustedInstaller.exe 6140

lsass.exe 708

lsm.exe 716

csrss.exe 660

winlogon.exe 788

explorer.exe 1984 Windows Explorer Microsoft Corporation

traybar.exe 2404 traybar Chicony

CEC_MAIN.exe 2996

RtHDVCpl.exe 2456 HD Audio Control Panel Realtek Semiconductor

NDSTray.exe 2464 ConfigFree tray TOSHIBA CORPORATION

CFSwMgr.exe 3440 ConfigFree Switch Manager TOSHIBA CORPORATION

KeNotify.exe 1920

TPwrMain.exe 1504 TOSHIBA Power Saver TOSHIBA Corporation

SmoothView.exe 1100 SmoothView TOSHIBA Corporation

SynTPEnh.exe 3312

SynToshiba.exe 3392 Toshiba Custom PlugIn Application Synaptics, Inc.

hpwuSchd2.exe 928 Hewlett-Packard Product Assistant Hewlett-Packard Co.

SiteAdv.exe 3264 SiteAdvisor McAfee, Inc.

acrotray.exe 3084 AcroTray Adobe Systems Inc.

J2GDllCmd.exe 600 eFax Messenger - DLL Command Utility j2 Global Communications, Inc.

igfxtray.exe 3304 igfxTray Module Intel Corporation

hkcmd.exe 868 hkcmd Module Intel Corporation

igfxpers.exe 2264 persistence Module Intel Corporation

GrooveMonitor.exe 2228 GrooveMonitor Utility Microsoft Corporation

TOSCDSPD.exe 3100 CD/DVD Drive Acoustic Silencer TOSHIBA

sidebar.exe 3788 0.75 Windows Sidebar Microsoft Corporation

sidebar.exe 4196 Windows Sidebar Microsoft Corporation

SpyEraser.exe 2528 SpyEraser Uniblue Software

J2GTray.exe 1484 eFax Messenger - Tray j2 Global Communications, Inc.

Hotsync.exe 1092 HotSync® Manager Application PalmSource, Inc

hpqtra08.exe 744 0.75 HP Digital Imaging Monitor Hewlett-Packard Co.

hpqste08.exe 4364 HP CUE Status Root Hewlett-Packard Co.

uTorrent.exe 5536

OUTLOOK.EXE 5272 Microsoft Office Outlook Microsoft Corporation

procexp.exe 4104 1.50 Sysinternals Process Explorer Sysinternals

HijackThis.exe 4592

notepad.exe 5720

[DreadWingKnight]

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe

O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe

O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe

Confirmed problem services.

[mbpendleton]

I stopped those services. It should work now?

[DreadWingKnight]

it SHOULD.

[mbpendleton]

thank you very much, i'll let you know...now is there a way to turn them off permanently? or will i have to turn them off every time i log on? I am not sure how to get into all the services stuff, except how I just did it.

[DreadWingKnight]

Turning them off permanently would be handled out of the roxio or nero configuration settings