Kaladis Posted January 6, 2008 Report Posted January 6, 2008 Hello, I seem to have a problem with Utorrent freezing in Vista 32-bit with 2 GB of RAM. I'm not saying Utorrent is the cause of this, but I would like to know if this is a common occurance and if there are any remedies. When I go to open the application, it freezes on me a little over 10 seconds later. I can close the program fully from the desktop when Windows asks if I would like to "end the program", but the utorrent process stays and Windows won't let me kill it when this happens. I am also unable to open up another instance of Utorrent since the process is still running in the background. I basically have to wait until it "times out" or whatever it is doing. Any assistance would be appreciated. Here is what I have attempted thus far:-I did not change any settings within the preferences of Utorrent. - I have AVG as my antivirus and a full scan turned up nothing. I have also scanned with NOD32 (currently uninstalled), SpyBot, Adaware, and CounterSpy. HijackThis shows no issues either (log submitted below).- I installed Vista SP1 RC in hopes of resolving the issue, but the problem persisted.- I do not have any firewalls installed/enabled, but I am behind a Linksys router that is forwarded properly. - I read the sticky concerning crashes and the only thing that applied to me was that I have a quad core. I tried setting the affinity to 1 core but the problem persisted. LSPFix (to which I am familiar with) showed no signs of problems.- I tried uninstalling Utorrent and reinstalling it multiple times, but it still freezes on me. I tried with both the stable 1.75 and the 1.8 alpha build.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 5:34:08 PM, on 1/6/2008Platform: Windows Vista SP1, v.668 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.17052)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\system32\taskeng.exeC:\Windows\Explorer.EXEC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\Java\jre1.6.0_03\bin\jusched.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\Grisoft\AVG7\avgcc.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exeC:\Windows\ehome\ehtray.exeC:\Program Files\Eraser\Eraser.exeC:\Windows\ehome\ehmsas.exeC:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exeC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\Yahoo!\Messenger\YahooMessenger.exeC:\Program Files\Mozilla Firefox 3 Beta 2\firefox.exeC:\Program Files\Skype\Phone\Skype.exeC:\Program Files\Skype\Plugin Manager\skypePM.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dllO4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hideO4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exeO4 - HKLM\..\Run: [P17RunE] RunDll32 P17RunE.dll,RunDLLEntryO4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottimeO4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStartO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartupO4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInitO4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUPO4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRunO4 - HKCU\..\Run: [bgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exeO4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /backgroundO4 - HKCU\..\Run: [Eraser] C:\Program Files\Eraser\eraser.exe -hideO4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dllO17 - HKLM\System\CCS\Services\Tcpip\..\{37D14C34-D9B8-4302-9648-61EF0F6299A0}: NameServer = 192.168.1.1O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLLO22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\System32\DreamScene.dllO23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeO23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exeO23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exeO23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exeO23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exeO23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exeO23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe--End of file - 5497 bytes
jewelisheaven Posted January 7, 2008 Report Posted January 7, 2008 Try turning off Nero Scout's indexing, or exclude your download directory.
Kaladis Posted January 7, 2008 Author Report Posted January 7, 2008 It still freezes after disabling Nero Scout.
jewelisheaven Posted January 7, 2008 Report Posted January 7, 2008 Hmm, Have you tried each of the cores' affinity? There doesn't seem to be much feedback regarding multi-cores... alternatively it's possible some other program is trying to inject into the uT process. Could you go through Ultima's How-To and search for the procedure for Process Explorer. A log created after downloading, running, enabling the lower pane (Ctrl-L), switching to DLL mode (Ctrl-D), clicking on utorrent.exe, and saving the DLL list (Ctrl-A) may divulge that program.Regarding the rest, yea I looked up O4 - HKLM\..\Run: [P17RunE] RunDll32 P17RunE.dll,RunDLLEntry and that's related to Creative software. Btw, thanks for reading up and investigating on your own a bit first. It means we need to dig a little deeper to find out what's going on
Kaladis Posted January 7, 2008 Author Report Posted January 7, 2008 Process PID CPU Description Company NameSystem Idle Process 0 92.11 Interrupts n/a 0.39 Hardware Interrupts DPCs n/a 1.16 Deferred Procedure Calls System 4 smss.exe 452 Windows Session Manager Microsoft Corporationcsrss.exe 524 Client Server Runtime Process Microsoft Corporationwininit.exe 572 Windows Start-Up Application Microsoft Corporation services.exe 616 Services and Controller app Microsoft Corporation svchost.exe 788 Host Process for Windows Services Microsoft Corporation ehmsas.exe 2312 Media Center Media Status Aggregator Service Microsoft Corporation iashost.exe 3500 IAS Host Microsoft Corporation svchost.exe 848 Host Process for Windows Services Microsoft Corporation svchost.exe 1016 Host Process for Windows Services Microsoft Corporation audiodg.exe 1172 Windows Audio Device Graph Isolation Microsoft Corporation svchost.exe 1056 Host Process for Windows Services Microsoft Corporation dwm.exe 304 Desktop Window Manager Microsoft Corporation WUDFHost.exe 6068 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation svchost.exe 1068 Host Process for Windows Services Microsoft Corporation taskeng.exe 360 Task Scheduler Engine Microsoft Corporation taskeng.exe 2464 Task Scheduler Engine Microsoft Corporation SLsvc.exe 1204 Microsoft Software Licensing Service Microsoft Corporation svchost.exe 1308 Host Process for Windows Services Microsoft Corporation svchost.exe 1416 Host Process for Windows Services Microsoft Corporation spoolsv.exe 1668 Spooler SubSystem App Microsoft Corporation svchost.exe 1696 Host Process for Windows Services Microsoft Corporation AppleMobileDeviceService.exe 2512 Apple Mobile Device Service Apple, Inc. avgamsvr.exe 2584 AVG Alert Manager GRISOFT, s.r.o. avgupsvc.exe 2672 AVG Update Service GRISOFT, s.r.o. cvpnd.exe 2708 Cisco Systems VPN Client Cisco Systems, Inc. LSSrvc.exe 2796 Hewlett-Packard Company PnkBstrA.exe 2920 svchost.exe 2976 Host Process for Windows Services Microsoft Corporation svchost.exe 3008 Host Process for Windows Services Microsoft Corporation svchost.exe 3060 Host Process for Windows Services Microsoft Corporation SearchIndexer.exe 3140 Microsoft Windows Search Indexer Microsoft Corporation SearchProtocolHost.exe 5828 Microsoft Windows Search Protocol Host Microsoft Corporation SearchFilterHost.exe 4892 Microsoft Windows Search Filter Host Microsoft Corporation NMIndexingService.exe 3580 Nero Home Nero AG wmpnetwk.exe 3848 Windows Media Player Network Sharing Service Microsoft Corporation iPodService.exe 1360 iPodService Module Apple Inc. svchost.exe 3828 Host Process for Windows Services Microsoft Corporation lsass.exe 628 Local Security Authority Process Microsoft Corporation lsm.exe 640 Local Session Manager Service Microsoft Corporationcsrss.exe 584 1.16 Client Server Runtime Process Microsoft Corporationwinlogon.exe 876 Windows Logon Application Microsoft Corporationexplorer.exe 376 Windows Explorer Microsoft Corporation MSASCui.exe 212 Windows Defender User Interface Microsoft Corporation jusched.exe 656 Java Platform SE binary Sun Microsystems, Inc. iTunesHelper.exe 2044 iTunesHelper Module Apple Inc. avgcc.exe 2148 AVG Control Center GRISOFT, s.r.o. sidebar.exe 2188 Windows Sidebar Microsoft Corporation ehtray.exe 2212 Media Center Tray Applet Microsoft Corporation Eraser.exe 2252 Eraser. The Eraser Project wmpnscfg.exe 3812 Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation YahooMessenger.exe 2028 Yahoo! Messenger Yahoo! Inc. firefox.exe 5876 3.47 Firefox Mozilla Corporation Skype.exe 2580 0.77 Skype. Take a deep breath Skype Technologies S.A. skypePM.exe 5628 Skype Extras Manager Skype Technologies iTunes.exe 220 iTunes Apple Inc. procexp.exe 5920 1.16 Sysinternals Process Explorer Sysinternals uTorrent.exe 1280 Process: uTorrent.exe Pid: 1280Name Description Company Name VersionAcGenral.DLL Windows Compatibility DLL Microsoft Corporation 6.00.6001.17052AcLayers.dll Windows Compatibility DLL Microsoft Corporation 6.00.6001.17052ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 6.00.6001.17052apphelp.dll Application Compatibility Client Library Microsoft Corporation 6.00.6001.17052CLBCatQ.DLL COM+ Configuration Catalog Microsoft Corporation 2001.12.6931.17052COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.10.6001.17052comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.00.6001.17052dhcpcsvc.DLL DHCP Client Service Microsoft Corporation 6.00.6001.17052dhcpcsvc6.DLL DHCPv6 Client Microsoft Corporation 6.00.6001.17052DNSAPI.dll DNS Client API DLL Microsoft Corporation 6.00.6001.17052dwmapi.dll Microsoft Desktop Window Manager API Microsoft Corporation 6.00.6001.17052FirewallAPI.dll Windows Firewall API Microsoft Corporation 6.00.6001.17052GDI32.dll GDI Client DLL Microsoft Corporation 6.00.6001.17052idle.dll Idle Module Yahoo! Inc. 1.00.0000.0002iertutil.dll Run time utility for Internet Explorer Microsoft Corporation 7.00.6001.17052IMM32.DLL Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.00.6001.17052Iphlpapi.dll IP Helper API Microsoft Corporation 6.00.6001.17052kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 6.00.6001.17052locale.nls locale.nls LPK.DLL Language Pack Microsoft Corporation 6.00.6001.17052MPR.dll Multiple Provider Router DLL Microsoft Corporation 6.00.6001.17052MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation 6.00.6001.17052MSCTF.dll MSCTF Server DLL Microsoft Corporation 6.00.6001.17052msctf.dll.mui MSCTF Server DLL Microsoft Corporation 6.00.6000.16386MSVCR71.dll Microsoft® C Runtime Library Microsoft Corporation 7.10.3052.0004msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.6001.17052mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.00.6001.17052napinsp.dll E-mail Naming Shim Provider Microsoft Corporation 6.00.6001.17052NETAPI32.dll Net Win32 API DLL Microsoft Corporation 6.00.6001.17052NLAapi.dll Network Location Awareness 2 Microsoft Corporation 6.00.6001.17052NSI.dll NSI User-mode interface DLL Microsoft Corporation 6.00.6001.17052ntdll.dll NT Layer DLL Microsoft Corporation 6.00.6001.17052ole32.dll Microsoft OLE for Windows Microsoft Corporation 6.00.6001.17052OLEACC.dll Active Accessibility Core Component Microsoft Corporation 4.02.5406.0000oleaccrc.dll Active Accessibility Resource DLL Microsoft Corporation 4.02.5406.0000OLEAUT32.dll Microsoft Corporation 6.00.6001.17052pnrpnsp.dll PNRP Name Space Provider Microsoft Corporation 6.00.6001.17052PROPSYS.dll Microsoft Property System Microsoft Corporation 6.00.6001.17052PSAPI.DLL Process Status Helper Microsoft Corporation 6.00.6000.16386rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.00.6000.16386RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 6.00.6001.17052Secur32.dll Security Support Provider Interface Microsoft Corporation 6.00.6001.17052SETUPAPI.dll Windows Setup API Microsoft Corporation 6.00.6001.17052setupapi.dll.mui Windows Setup API Microsoft Corporation 6.00.6001.17052sfc.dll Windows File Protection Microsoft Corporation 6.00.6000.16386sfc_os.DLL Windows File Protection Microsoft Corporation 6.00.6001.17052SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.6001.17052ShimEng.dll Shim Engine DLL Microsoft Corporation 6.00.6000.16386SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.6001.17052SHUNIMPL.dll Windows Shell Obsolete APIs Microsoft Corporation 6.00.6000.16386urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation 7.00.6001.17052USER32.dll Multi-User Windows USER API Client DLL Microsoft Corporation 6.00.6001.17052USERENV.dll Userenv Microsoft Corporation 6.00.6001.17052USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.6001.17052uTorrent.exe UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.6001.17052VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 6.00.6001.17052WINMM.dll MCI API DLL Microsoft Corporation 6.00.6001.17052WINNSI.DLL Network Store Information RPC interface Microsoft Corporation 6.00.6001.17052winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 6.00.6000.16386WINSPOOL.DRV Windows Spooler Driver Microsoft Corporation 6.00.6001.17052WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 6.00.6001.17052WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.00.6001.17052wshtcpip.dll Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.00.6001.17052
jewelisheaven Posted January 7, 2008 Report Posted January 7, 2008 Why does your Yahoo Messenger seek fit to inject this:idle.dll Idle Module Yahoo! Inc. 1.00.0000.0002Do you know?Other than that, heh, yea PunkBuster hasn't been reported to be incompatible. :?Edit: You didn't mention what affect if any happened when changing your affinity among the 4 cores... looking a bit deeper, after incompatible programs have been removed, the affinity change wasn't needed for some.
Kaladis Posted January 7, 2008 Author Report Posted January 7, 2008 Why does your Yahoo Messenger seek fit to inject this:idle.dll Idle Module Yahoo! Inc. 1.00.0000.0002Do you know?It's just used to check user's idle status when using the messenger.You didn't mention what affect if any happened when changing your affinity among the 4 cores... looking a bit deeper, after incompatible programs have been removed, the affinity change wasn't needed for some.I tested the affinity with each core individually and the freezing still occured.
jewelisheaven Posted January 7, 2008 Report Posted January 7, 2008 Good call, but it may be what is causing the freeze... As an alternative line of questioning, making sure the windows indexer does not try your downloading folder OR by applying the Ctrl-P -> Downloads option "append !ut to incomplete downloads" will verify it is file permissions which is causing the problem.
Kaladis Posted January 7, 2008 Author Report Posted January 7, 2008 My download folder is on a second hard drive and indexing is turned off on that drive. Killing the yahoo messenger process prevents idle.dll from showing up, but utorrent still froze after I did this. I also killed the explorer process and all the applications listed beneath it in the tree, and started utorrent.exe only to have it freeze up again.I should mention that I just recently booted into "Safe Mode with Networking" and started utorrent, and it did not freeze on me.
jewelisheaven Posted January 7, 2008 Report Posted January 7, 2008 Woo! Progress, which means it's something I missed or it's more insidious.Were/Are you able to do a procexp / HJT list to compare what is running in safe mode vs not? Since there isn't a problem there, it suggests one of the background processes is where the underlying problem is. I would double check if turning off unneeded background process can duplicate the non-freeze in normal windows mode. (read as: turn everything off via msconfig, and slowly turn things back on to see when uT no longer functions) Starting with non-vista and non-ms related programs is usually the best idea.
Recommended Posts
Archived
This topic is now archived and is closed to further replies.