Jump to content

uTorrent crashes at startup every time


kiwiboy

Recommended Posts

Hi,

uTorrent crashes every time it starts. When I run uTorrent, i get the dialogue box asking if it should be the default program for .torrent files. After I click on Yes or No, I get an error message saying "uTorrent has crashed, uTorrent will now restart" and a dump file is created.

I wanted to uninstall it, but according to other posts, it is only a single .exe and is not "installed" as such in the first place. But, it does appear in 'Add or Remove Programs" in the control panel. When i try to uninstall it from there, i get the same error message as above.

uTorrent version 1.7.7

Windows XP SP2

AV software: Avast!

Any help would be much appreciated! :)

Link to comment
Share on other sites

Odd. What other security software do you have installed? Additionally uploading the resulting .dmp file may help show the problem to a dedicated support person. You can try zshare.net or mediafire.com . Also in the meantime checking your computer for http://utorrent.com/faq.php#Incompatible_software and pasting a HiJackThis log may help figure out the problem faster, as staff are usually overloaded as-is.

Link to comment
Share on other sites

Thanks,

I've uploaded one of the dump files here:

http://www.zshare.net/download/6984691b951cf0/

I have only Lavasoft Ad-aware 6 and avast! I've checked the incompatible software list, and disabled avast!'s P2P Shield accordingly. Doesnt seem to make a difference.

Below is the HJT log. I'm not really familiar with the program so if this isnt what you're looking for you might need to explain it to me.

**************************************************

Logfile of Trend Micro HijackThis v2.0.0 (BETA)

Scan saved at 8:37:27 p.m., on 29/01/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

C:\Program Files\Alwil Software\Avast4\ashServ.exe

C:\WINDOWS\system32\brsvc01a.exe

C:\WINDOWS\system32\brss01a.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\Hcontrol.exe

C:\WINDOWS\AGRSMMSG.exe

C:\WINDOWS\ATKOSD.exe

C:\WINDOWS\System32\hkcmd.exe

C:\Progra~1\ASUS\Power4 Gear\BatteryLife.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\PROGRA~1\MOUSEI~1\MIProHst.exe

C:\WINDOWS\vsnp2std.exe

C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Google\Google Talk\googletalk.exe

C:\Program Files\Strokeit\strokeit.exe

C:\Program Files\MediaMonkey\MediaMonkey.exe

C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

C:\WINDOWS\system32\taskmgr.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Documents and Settings\Tim Ritson\My Documents\Software\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.asus.com.tw/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.asus.com.tw

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://loginnet.passport.com/ppsecure/md5auth.srf?lc=1033

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://www.ec.auckland.ac.nz/proxy.pac

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http://www.ec.auckland.ac.nz/proxy.pac

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O4 - HKLM\..\Run: [Hcontrol] C:\WINDOWS\Hcontrol.exe

O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\System32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe

O4 - HKLM\..\Run: [Power_Gear] C:\Progra~1\ASUS\Power4 Gear\BatteryLife.exe 1

O4 - HKLM\..\Run: [synTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [MImpPro] C:\PROGRA~1\MOUSEI~1\MIProHst.exe

O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe

O4 - HKLM\..\Run: [tsnp2std] C:\WINDOWS\tsnp2std.exe

O4 - HKLM\..\Run: [snp2std] C:\WINDOWS\vsnp2std.exe

O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart

O4 - HKCU\..\Run: [strokeIt] C:\Program Files\Strokeit\strokeit.exe

O4 - HKUS\S-1-5-18\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O8 - Extra context menu item: Open Link Target in Firefox - file://C:\Documents and Settings\Tim Ritson\Application Data\Mozilla\Firefox\Profiles\cd3gm662.default\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewlink.html

O8 - Extra context menu item: View This Page in Firefox - file://C:\Documents and Settings\Tim Ritson\Application Data\Mozilla\Firefox\Profiles\cd3gm662.default\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewpage.html

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O14 - IERESET.INF: START_PAGE_URL=http://www.asus.com.tw

O17 - HKLM\System\CS3\Services\Tcpip\..\{4F463C7B-1E59-4D02-837B-D891A2407627}: NameServer = 203.109.252.42,203.109.252.43

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe

O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Unknown owner - C:\Program Files\iPod\bin\iPodService.exe (file missing)

O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

--

End of file - 6117 bytes

**************************************************

Thanks!!

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...