access denied

[zorro56]

i've just started using utorrent, i've always used bitcomet. however one of the sites i use has banned bitcomet and suggested utorrent. great. i've downloaded 5 torrents ok. however now i get access denied. can't understand why. i've managed to d/l the torrent i want from another location using bitcomet, therefore it is not the file that is corrupt. i will use utorrent all the time if i can get it working properly. d/l ratio is 0.6 does this affect it. any help will be appreciated.

oh by the way it has full access thru mcafee and i've removed google and msn.

[Firon]

Can you post a HijackThis log?

[zorro56]

sorry what is that?

[Firon]

http://forum.utorrent.com/viewtopic.php?id=15992#p258238

[zorro56]

nothing came up checked when i ran hijack this any other suggestions?Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 11:32:42, on 17/02/2008

Platform: Windows Vista (WinNT 6.00.1904)

MSIE: Internet Explorer v7.00 (7.00.6000.16609)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\PROGRA~1\McAfee.com\Agent\mcagent.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\Common Files\aol\1173822319\ee\aolsoftware.exe

C:\Program Files\SiteAdvisor\6253\SiteAdv.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe

C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\McAfee\MQC\QcConsol.exe

C:\Program Files\AOL 9.0 VR\waol.exe

C:\Program Files\AOL 9.0 VR\shellmon.exe

C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe

C:\Program Files\BitComet\BitComet.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\Windows\system32\SearchFilterHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6253\SiteAdv.dll

O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - C:\Program Files\McAfee\MSK\mcapbho.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll

O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6253\SiteAdv.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1173822319\ee\AOLSoftware.exe

O4 - HKLM\..\Run: [toolbar_eula_launcher] C:\Program Files\Packard Bell\GOOGLE_EULA\EULALauncher.exe

O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey

O4 - HKLM\..\Run: [siteAdvisor] C:\Program Files\SiteAdvisor\6253\SiteAdv.exe

O4 - HKLM\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe

O4 - HKLM\..\Run: [McAfee Backup] C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe

O4 - HKLM\..\Run: [MBkLogOnHook] C:\Program Files\McAfee\MBK\LogOnHook.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKCU\..\Run: [smpcSys] C:\Program Files\Packard Bell\SetUpMyPC\SmpSys.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O13 - Gopher Prefix:

O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

O23 - Service: Capture Device Service - InterVideo Inc. - C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe

O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

O23 - Service: ProtexisLicensing - Unknown owner - C:\Program Files\Common Files\Protexis\License Service\PSIService.exe

O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6253\SAService.exe

O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)

--

End of file - 7349 bytes

[Ultima]

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

Nero = stupid. If you want to get rid of the error, then either find a way to disable the search/media indexing service, or uninstall Nero.

[jewelisheaven]

... yea I dunno, if disabling Nero Scout (that's the indexer) doesn't work, i'd vote for checking mcAfee settings, and checking a Process Explorer DLL list for utorrent.exe for Site Advisor interference.

[zorro56]

took nero scout out, uninstalled mcafee, reinstalled utorrent, reinstalled mcafee. still no joy. don't see any site interference, but not sure what you mean by that. utorrent has full access to the net. according to mcafee.

my other client is working fine, no i don't run both at the same time.

any other suggestions would be appreciated. getting frustrated now.

[jewelisheaven]

To make a Process Explorer DLL list, download it, run procexp.exe, Ctrl-L, Ctrl-D, click utorrent.exe, Ctrl-A and copy paste it below.

Truthfuly I'm always wary when osmething says it's uninstalled. If you edit your post above with a NEW HJT log to be sure the other stuff si uninstalled someone else may be able to pick up from here :/

The whole thing with "access denied" errors, is that uT expects to have access to the file. When something else opens the file for exclusive access (happens when scanning or indexing usually) uT spits out the error message. Do you get access denied errors on ALL torrents, even ones from OpenOffice or Slackware? The reason it's suggested to remove nero scout and exclude your uT download directory from media players and search indexers is to avoid these kinds of access permission problems.

[Ultima]

Are you uh... downloading the file using BitComet simultaneously?

[zorro56]

ultimo, as i said in the above post no i don't run both together, anyway i don't know what has happened but i must have done something right, it seems to be working ok. the files i was trying to d/l stopped workin straight away. so i tried them again and managed to get to 0.01% which it wouldn't do before. i have also tried another file which d/l ok. so maybe it was the reinstall of mcafee that did it. a friend of mine said he had to do this on a laptop when it was installed on his network. anyway, indexing is off and nero scout is uninstalled. i'm getting good speed as well. i used the process explorer utorrent comes up purple (packed) is that right? if it carries on goodbye bitcomet. thanks for the help from you both. nice to know there are clever people out there. cheers zorro56

i'll be back if i get more probs i can't sort out.