v1.7.7 Consistently Crashing

[groundedsky]

Hello yee gods of code!

I have greatly enjoyed uTorrent for a couple of years. Never had a problem before that wasn't due to my own inability to set things up correctly. But this time, I've hit a wall and need help.

uTorrent v1.7.6 and v1.7.7 have been consistently crashing on me. Usually, it take an hour or so of running when I am not using my pc for anything else. It reboots my system, and once logged back in, all downloading files need re-checking. I have consistently been running AVG, Zone Alarm and Spybot. Only in the past two weeks have I added PC Tools (Threat Fire etc) to be sure its not virus/malware related.

System info reports as requested are below except dumps - for some reason I have no dump files on my system (full hard drive search) except for windows\minidump\mini####.dmp and a Dr Watson user.dmp. Must have set an auto-cleanup somewhere that U'm not aware of anymore!

Any assistance greatly appreciated - as currently, I can't download without also using the machine for something else (which makes downloading over night very difficult!

Thank you in advance for your help! I'm looking forward to returning to uTorrent's usual stability!

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 8:50:25 AM, on 10/03/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16608)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\ThreatFire\TFService.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\ThreatFire\TFTray.exe

C:\Program Files\Desktop Sidebar\dsidebar.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

C:\Program Files\Grisoft\AVG Free\avgcc.exe

C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Microsoft Office\Office10\WINWORD.EXE

C:\Program Files\uTorrent\uTorrent.exe

C:\Documents and Settings\Owner\Desktop\HiJackThis.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.iinet.net.au/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Idea2 SidebarBrowserMonitor Class - {45AD732C-2CE2-4666-B366-B2214AD57A49} - C:\Program Files\Desktop Sidebar\sbhelp.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll (file missing)

O2 - BHO: TGTSoft Explorer Toolbar Changer - {C333CF63-767F-4831-94AC-E683D962C63C} - C:\Program Files\TGTSoft\StyleXP\TGT_BHO.dll

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll (file missing)

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP

O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE

O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe

O4 - HKLM\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN

O4 - HKCU\..\Run: [sTYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [sIDEBAR] "C:\Program Files\Desktop Sidebar\dsidebar.exe"

O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"

O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra button: Subscribe in Desktop Sidebar - {09FE188B-6E85-479e-9411-51FB2220DF80} - C:\Program Files\Desktop Sidebar\sbhelp.dll

O9 - Extra 'Tools' menuitem: Subscribe in Desktop Sidebar - {09FE188B-6E85-479e-9411-51FB2220DF80} - C:\Program Files\Desktop Sidebar\sbhelp.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O10 - Broken Internet access because of LSP provider 'c:\program files\bonjour\mdnsnsp.dll' missing

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1203034658281

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1203042278421

O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} - https://192.168.0.1/Remote/msrdp.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Unknown owner - C:\Program Files\Bonjour\mDNSResponder.exe (file missing)

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe

O23 - Service: REW - Sysinternals - www.sysinternals.com - C:\DOCUME~1\Owner\LOCALS~1\Temp\REW.exe

O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe

O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe

O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--

End of file - 9563 bytes

Process PID CPU Description Company Name

System Idle Process 0 88.06

Interrupts n/a Hardware Interrupts

DPCs n/a Deferred Procedure Calls

System 4

smss.exe 856 Windows NT Session Manager Microsoft Corporation

csrss.exe 936 Client Server Runtime Process Microsoft Corporation

winlogon.exe 960 Windows NT Logon Application Microsoft Corporation

services.exe 1004 2.99 Services and Controller app Microsoft Corporation

svchost.exe 1184 Generic Host Process for Win32 Services Microsoft Corporation

WINWORD.EXE 1872 Microsoft Word Microsoft Corporation

svchost.exe 1280 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1448 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1532 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1716 Generic Host Process for Win32 Services Microsoft Corporation

vsmon.exe 1732 4.48 TrueVector Service Zone Labs, LLC

spoolsv.exe 752 Spooler SubSystem App Microsoft Corporation

guard.exe 1848 AVG Anti-Spyware guard Anti-Malware Development a.s.

avgupsvc.exe 1936 AVG Update Service GRISOFT, s.r.o.

nvsvc32.exe 136 NVIDIA Driver Helper Service, Version 72.50 NVIDIA Corporation

svchost.exe 524 Generic Host Process for Win32 Services Microsoft Corporation

TFService.exe 572 PC Tools ThreatFire Service PC Tools

avgamsvr.exe 3312 AVG Alert Manager GRISOFT, s.r.o.

lsass.exe 1016 LSA Shell (Export Version) Microsoft Corporation

explorer.exe 2044 Windows Explorer Microsoft Corporation

zlclient.exe 3248 ZoneAlarm Client Zone Labs, LLC

ctfmon.exe 3408 CTF Loader Microsoft Corporation

TFTray.exe 1940 PC Tools ThreatFire Tray App PC Tools

dsidebar.exe 2500 Desktop Sidebar Idea2

OUTLOOK.EXE 424 Microsoft Outlook Microsoft Corporation

firefox.exe 1104 1.49 Firefox Mozilla Corporation

procexp.exe 2504 1.49 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

uTorrent.exe 3972 1.49

avgcc.exe 1364 AVG Control Center GRISOFT, s.r.o.

Process: uTorrent.exe Pid: 3972

Name Description Company Name Version

ACTIVEDS.dll ADs Router Layer DLL Microsoft Corporation 5.01.2600.2180

adsldpc.dll ADs LDAP Provider C DLL Microsoft Corporation 5.01.2600.2180

ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.2180

ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.05.2284.0000

c_936.nls

CLBCATQ.DLL Microsoft Corporation 2001.12.4414.0308

COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.2982

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.00.2900.2180

COMRes.dll Microsoft Corporation 2001.12.4414.0258

ctype.nls

DNSAPI.dll DNS Client API DLL Microsoft Corporation 5.01.2600.2938

GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159

hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 5.01.2600.2180

IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.2180

Iphlpapi.dll IP Helper API Microsoft Corporation 5.01.2600.2912

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.3119

locale.nls

MPRAPI.dll Windows NT MP Router Administration DLL Microsoft Corporation 5.01.2600.2180

MSCTF.dll MSCTF Server DLL Microsoft Corporation 5.01.2600.2180

msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.01.2600.2180

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 5.01.2600.2180

NETAPI32.dll Net Win32 API DLL Microsoft Corporation 5.01.2600.2976

ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180

ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.2726

OLEAUT32.dll Microsoft Corporation 5.01.2600.3266

PCTLsp.dll PC Tools Layered Service Provider PC Tools Research Pty Ltd. 1.00.0088.0000

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.01.2600.2938

RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.3173

rtutils.dll Routing Utilities Microsoft Corporation 5.01.2600.2180

SAMLIB.dll SAM Library DLL Microsoft Corporation 5.01.2600.2180

SETUPAPI.dll Windows Setup API Microsoft Corporation 5.01.2600.2180

SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.3241

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.2995

sortkey.nls

sorttbls.nls

TFWAH.dll File Description PC Tools 3.08.0002.0015

unicode.nls

USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.3099

uTorrent.exe

uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2180

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.2180

winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 5.01.2600.2180

WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 5.01.2600.2180

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.01.2600.2180

WS2HELP.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.01.2600.2180

wshbth.dll Windows Sockets Helper DLL Microsoft Corporation 5.01.2600.2180

wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.01.2600.2180

[Ultima]

PC Tools... Try uninstalling it. Their softwares have been known to cause problems with µTorrent.

[groundedsky]

Thanks Ultima.

As noted, I installed it PC Tools only after uTorrent started crashing - part of my troubleshooting. Got rid of it, cleaned it out of the registry etc... still had the problem. So tried a few other things. My sense is that I downloaded Windows updates and a uTorrent update around the same time. (rarely do windows updates, so had a backlog).

Without uTorrent running, leaving the pc on, not using it, without auto hard disk shut down or hibernation = no crashes after 3+ hours. With uTorrent on, crashes within 2 hours. So strange idea, tried it and it worked: turned off the auto screen turn off as well, left it running 8+ hours no crash.

So, conclusion: something in the power saving, auto-turn-off for the screen when uTorrent is running is mysteriously - and I know, it makes NO sense to me at all - is crashing my system into a reboot.

So, happy with this work around for now... but gotta say, would love to hear if anyone can identify the problem. EG I may not be addressing the problem just a symptom here... I suspect something weird in the windows downloads...

[jewelisheaven]

A better procedure for that would be to stop all programs but uT and do your power saving. I'm not saying 1.7 isn't broken in places-- one can only imagine the leaks fixed in 1.8, but I'd make sure it's not pc tools, that addon threatfire, zone alarm, or this.... fake sysinternals proggie?O23 - Service: REW - Sysinternals - www.sysinternals.com - C:\DOCUME~1\Owner\LOCALS~1\Temp\REW.exe <-- You don't happen to know what it is do you? Nothing on the site is called REW... I downloaded the whole 9 meg "suite" :/

[groundedsky]

Thanks jewelisheaven.

Hadn't spotted the rew.exe before. Searched, not found. cleared all temp etc. Suspect it was part of a running process at the time or part of setup for the host of programs in the mega suite;) Most which are waaaaay too far into coder land for my competence, or lack thereof;)

ZA hasn't changed except for signature updates for over a year... got rid of the other PCtools stuff (threatfire included). Had also tried shutting down all programs and processes that weren't core and running uTorrent - still crashed. Although what I could figure out to close down v's a coder, well, not the best quality guarantee on the approach right there.

Still up for any other suggestions!

[jewelisheaven]

After "getting rid of" or uninstalling be sure that Process Explorer doesn't show those extra DLLs inside uTorrent.exe

If so, it's still in there and COULD be causing crashing

As far as the other steps, nice procedure. For other ideas I'm sorry I don't know heh. So to be clear, if you enable "disable standby with active torrents" in Ctrl-P -> Downloads , your machine does not go into standby and the computer is happy?

[psishock]

Hello,

i had a similar (same?) problem with crashing and as u said, nothing helped, no matter what process i wiped out.

Recently i gave the new beta (utorrent-1.8-beta-9363) a try. The client is up for several hours for now, it seems the problem is magicaly solved in the new version.

If you haven't solved your problem yet, this could be a nice alternative to try.