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Crashing 5-10 minutes after start.


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Hi, I'm kinda new with torrents and all this but I've managed very well for a month already, everything has worked fine until today... I leave my computer on and go to school with utorrent on, come back from school and everything is working fine, I turn of uTorrent because it slows all online games, after a while I decide to play an offline game and turn uTorrent on again, then, when I'm back again on my desktop after playing, I notice uTorrent is not running for some reason, I run it again and it does something I think it didn't do before: checks the files (not all of them though) and does it kinda slowly too. After it has checked the files it runs normally for about 5-10 minutes and then crashes, always. It happens every time now, after the almost exact same time. The thing is I really didn't do anything special today, didn't install anything new or anything. The games I played couldn't have caused it because I have done the same before with no problems.

I tried to find similiar topics but didn't find any with the same issue. I hope you would be so kind and read all of this and give a newb some help. ^^

EDIT: Oh and I am using WINDOWS VISTA.

EDIT 2: OK here goes:

Hijackthis results:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 23:32:22, on 3.4.2008

Platform: Windows Vista (WinNT 6.00.1904)

MSIE: Internet Explorer v7.00 (7.00.6000.16609)

Boot mode: Normal

Running processes:

















C:\Program Files\Norman\Npm\bin\ELOGSVC.EXE

C:\Program Files\Norman\Npm\Bin\Zanda.exe


C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe







C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe


C:\Program Files\Norman\npf\NPFSVICE.EXE







C:\Program Files\Norman\Nvc\BIN\NVCSCHED.EXE

C:\Program Files\Norman\Npm\bin\NJEEVES.EXE


C:\Program Files\Norman\Nvc\bin\nvcoas.exe


C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Norman\Npm\Bin\Zlh.exe

C:\Program Files\Winamp\winampa.exe


C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Norman\NPF\NPFMSG.EXE

C:\Program Files\Xfire\xfire.exe



C:\Program Files\Windows Media Player\wmpnetwk.exe


C:\Program Files\Norman\Nvc\BIN\NIP.EXE

C:\Program Files\Norman\Nvc\bin\cclaw.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Xfire\xfire.exe

C:\Program Files\Windows Live\Messenger\usnsvc.exe

C:\Program Files\Internet Explorer\ieuser.exe

C:\Program Files\Internet Explorer\iexplore.exe






C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wowhead.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O1 - Hosts: ::1 localhost

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Adobe PDF Reader -linkkiavustaja - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Winamp Toolbar BHO - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [recinfo140] c:\RecInfo\RecInfo.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Norman ZANDA] C:\Program Files\Norman\Npm\bin\ZLH.EXE /LOAD /SPLASH

O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"

O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\utorrent.exe"

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'Paikallinen palvelu')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'Paikallinen palvelu')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'Verkkopalvelu')

O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\xfire.exe

O4 - Global Startup: NPF Messenger.lnk = ?

O8 - Extra context menu item: &Winamp Toolbar Search - C:\ProgramData\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html

O8 - Extra context menu item: V&ie Microsoft Exceliin - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra button: Lähetä OneNoteen - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: Läh&etä OneNoteen - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O13 - Gopher Prefix:

O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.systemrequirementslab.com/sysreqlab2.cab

O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Norman eLogger service 6 (eLoggerSvc6) - Norman ASA - C:\Program Files\Norman\Npm\bin\ELOGSVC.EXE

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPod-palvelu (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

O23 - Service: Norman NJeeves - Unknown owner - C:\Program Files\Norman\Npm\bin\NJEEVES.EXE

O23 - Service: Norman Type-R - Unknown owner - C:\Program Files\Norman\npf\NPFSVICE.EXE

O23 - Service: Norman ZANDA - Norman ASA - C:\Program Files\Norman\Npm\Bin\Zanda.exe

O23 - Service: Norman Virus Control on-access component (nvcoas) - Norman ASA - C:\Program Files\Norman\Nvc\bin\nvcoas.exe

O23 - Service: Norman Virus Control Scheduler (NVCScheduler) - Norman ASA - C:\Program Files\Norman\Nvc\BIN\NVCSCHED.EXE

O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe

O23 - Service: Fujitsu Siemens Computers Diagnostic Testhandler (TestHandler) - Fujitsu Siemens Computers - C:\firststeps\OnlineDiagnostic\TestManager\TestHandler.exe


End of file - 9566 bytes

And procexp:

Process PID CPU Description Company Name

System Idle Process 0 77.77

Interrupts n/a 1.54 Hardware Interrupts

DPCs n/a Deferred Procedure Calls

System 4 2.31

smss.exe 416

csrss.exe 556

wininit.exe 608

services.exe 656

svchost.exe 856

mobsync.exe 2944 Microsoft Sync Center Microsoft Corporation

unsecapp.exe 3588 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation

WmiPrvSE.exe 3664

svchost.exe 912

svchost.exe 944

svchost.exe 1028

audiodg.exe 1228

svchost.exe 1088 1.54

dwm.exe 744 0.77 Desktop Window Manager Microsoft Corporation

WUDFHost.exe 2704

svchost.exe 1100

taskeng.exe 516 Tehtävien ajoitus -moduuli Microsoft Corporation

taskeng.exe 1588

SLsvc.exe 1256

svchost.exe 1308

elogsvc.exe 1476

Zanda.exe 1512

svchost.exe 1548

aawservice.exe 1700

spoolsv.exe 1820

svchost.exe 1844

AppleMobileDeviceService.exe 1204

npfsvice.exe 2120

PnkBstrA.exe 2236

svchost.exe 2276

svchost.exe 2332

TestHandler.exe 2364

svchost.exe 2412

SearchIndexer.exe 2464

Nvcsched.exe 2660

Njeeves.exe 2692

Nvcoas.exe 2716

wmpnetwk.exe 2896

iPodService.exe 1864

usnsvc.exe 2988

lsass.exe 668

lsm.exe 676

csrss.exe 620

winlogon.exe 808

explorer.exe 1412 Resurssienhallinta Microsoft Corporation

MSASCui.exe 564 Windows Defender User Interface Microsoft Corporation

RtHDVCpl.exe 2108 HD Audio Control Panel Realtek Semiconductor

jusched.exe 3120 Java Platform SE binary Sun Microsystems, Inc.

iTunesHelper.exe 3168 iTunesHelper Module Apple Inc.

Zlh.exe 3184 Norman ZLH Norman ASA

Nip.exe 3276 NVC Internet Protection Norman ASA

winampa.exe 3196

rundll32.exe 3220 Windows host process (Rundll32) Microsoft Corporation

sidebar.exe 3244 Windowsin sivupalkki Microsoft Corporation

GoogleToolbarNotifier.exe 3252 GoogleToolbarNotifier Google Inc.

wmpnscfg.exe 3260 Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation

npfmsg.exe 3296 NPFMessenger MFC Application

xfire.exe 3304 Xfire Xfire Inc.

xfire.exe 1728

HijackThis.exe 10500

notepad.exe 10336

procexp.exe 8336 0.77 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

utorrent.exe 11748 15.40

rundll32.exe 432 Windows host process (Rundll32) Microsoft Corporation

CClaw.exe 2524

ieuser.exe 8888 Internet Explorer Microsoft Corporation

iexplore.exe 9448 Internet Explorer Microsoft Corporation

Process: utorrent.exe Pid: 11748

Name Description Company Name Version

ADVAPI32.dll Windows 32 -pohjainen lisä-API Microsoft Corporation 6.00.6000.16386

AVIFIL32.dll Microsoft AVI-tiedoston tukikirjasto Microsoft Corporation 6.00.6000.16513

CLBCatQ.DLL COM+ Configuration Catalog Microsoft Corporation 2001.12.6930.16386

COMCTL32.dll Käyttäjäkokemus-ohjausobjektien kirjasto Microsoft Corporation 6.10.6000.20656

comdlg32.dll Yleisten valintaikkunoiden dll-tiedosto Microsoft Corporation 6.00.6000.20577

dhcpcsvc.DLL DHCP-asiakaspalvelu Microsoft Corporation 6.00.6000.16512

dhcpcsvc6.DLL DHCPv6-asiakas Microsoft Corporation 6.00.6000.16512

DNSAPI.dll DNS Client API DLL Microsoft Corporation 6.00.6000.20636

FirewallAPI.dll Windows-palomuurin API Microsoft Corporation 6.00.6000.16501

GDI32.dll GDI Client DLL Microsoft Corporation 6.00.6000.16386

IMM32.DLL Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.00.6000.16386

Iphlpapi.dll IP Helper API Microsoft Corporation 6.00.6000.16386

kernel32.dll Windows NT BASE APIn asiakas-DLL Microsoft Corporation 6.00.6000.16386



LPK.DLL Language Pack Microsoft Corporation 6.00.6000.16386

MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation 6.00.6000.16386

MSCTF.dll MSCTF Server DLL Microsoft Corporation 6.00.6000.16386

MSIMG32.dll GDIEXT Client DLL Microsoft Corporation 6.00.6000.16386

MSVCR71.DLL Microsoft® C Runtime Library Microsoft Corporation 7.10.3052.0004

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.6000.16439

MSVFW32.dll Microsoft Video for Windows DLL Microsoft Corporation 6.00.6000.16513

mswsock.dll Microsoft Windows Sockets 2.0 -palveluntarjoaja Microsoft Corporation 6.00.6000.16386

napinsp.dll E-mail Naming Shim Provider Microsoft Corporation 6.00.6000.16386

Niphk.dll NVC Internet Protection Norman ASA 5.09.0000.0002

NLAapi.dll Network Location Awareness 2 Microsoft Corporation 6.00.6000.16386

NSI.dll NSI User-mode interface DLL Microsoft Corporation 6.00.6000.16386

ntdll.dll NT Layer -kirjasto (DLL) Microsoft Corporation 6.00.6000.16386

NTMARTA.DLL Windows NT MARTA -toimittaja Microsoft Corporation 6.00.6000.16386

ole32.dll Microsoft OLE Windowsia varten Microsoft Corporation 6.00.6000.20581

OLEACC.dll Active Accessibility Core Component Microsoft Corporation 4.02.5406.0000

oleaccrc.dll Active Accessibility Resource DLL Microsoft Corporation 4.02.5406.0000

OLEAUT32.dll Microsoft Corporation 6.00.6000.20734

pnrpnsp.dll PNRP Name Space Provider Microsoft Corporation 6.00.6000.16386

PROPSYS.dll Microsoft-ominaisuusjärjestelmä Microsoft Corporation 6.00.6000.16386

PSAPI.DLL Process Status Helper Microsoft Corporation 6.00.6000.16386


rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.00.6000.16386

RPCRT4.dll Etäproseduurikutsun suoritusaika Microsoft Corporation 6.00.6000.16525

SAMLIB.dll SAM Library DLL Microsoft Corporation 6.00.6000.16386

Secur32.dll Security Support Provider Interface Microsoft Corporation 6.00.6000.20672

SETUPAPI.dll Windows Setup API Microsoft Corporation 6.00.6000.20734

setupapi.dll.mui Windows Setup API Microsoft Corporation 6.00.6000.16609

SHELL32.dll Windows-käyttöliittymän yleinen DLL Microsoft Corporation 6.00.6000.20680

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.6000.20651

USER32.dll Yhteiskäyttö-Windows USER API Client -DLL-kirjasto Microsoft Corporation 6.00.6000.20587

USERENV.dll Userenv Microsoft Corporation 6.00.6000.16386

USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.6000.16386


uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.6000.16386

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 6.00.6000.16386

WINMM.dll MCI API DLL Microsoft Corporation 6.00.6000.16386

WINNSI.DLL Network Store Information RPC interface Microsoft Corporation 6.00.6000.16386

winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 6.00.6000.16386

WLDAP32.dll Win32 Ldap API dll Microsoft Corporation 6.00.6000.16386

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.00.6000.16386

wshtcpip.dll Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.00.6000.16386

WSOCK32.dll Windows Socket 32-Bit DLL Microsoft Corporation 6.00.6000.16386

xfire_toucan_30635.dll Xfire Toucan DLL Xfire Inc. 0.00.0000.0000

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If there is a crash dialog... which option do you choose? Also can you go to %APPDATA%\uTorrent , look for the .DMP files and compress them all into an archive, rar zip 7z your choice, then upload the lot to mediafire.com and paste the link here?

Additionally could you look at the bottom of How-To for Troubleshooting for creating a HijackThis and Process Explorer logfiles. Then edit them into your post below?

Asfar as the rechecking is concerned, how are you closing uT? If there are in progress jobs when you close it, on a restart it rechecks all active files. You can STOP all running torrents prior to closing to stop this OR you can enable Ctrl-P -> Advanced -> bt.graceful_shutdown which keeps uT open as long as it needs to. Are you sure your uT is configured correctly for your connection... nto too much upload for instance... it shouldn't mess with your gaming as much as that.... does the slowdown still happen if say you configure Ctrl-P -> Scheduler for OFF mode?? "white blocks" in the timeframe.

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For the crash dialog, there is none. Most of the time I only get the vista's own message saying "uTorrent stopped working... trying to solve problem..." and then all i can do is press the "Close program" (nNt sure about the translation there, my version is Finnish. But sometimes I get something like "uTorrent crashed, unable to generate crash dump." (???)

I couldn't find that %APPDATA% and the .DMP files at all, could you be a little more specific for the newb here. :)

The rechecking must be happening because of the crashing (duh, it didnt happen before the crashing, and i couldnt figure that out), thanks for solving that out for me.

As for the online games slowing down, I haven't really configured the uTorrent settings at all... It hasn't bothered me really since I'm not that hardcore downloader but I'm downloading more and more all the time so it might get tricky to fit the gaming in there if it always slows down (WoW latency changing from 90~ ms to 1000+) . :< I'll try that Scheduler OFF mode thing once I get the crashing to stop. I don't know much about connections but I know enough to see that I have a fast one.

Thank you for the response btw! I'm going to sleep now, its middle of the night here anyways.

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Interesting, OK then could you perform the dev's process to make a dumpfile... http://forum.utorrent.com/viewtopic.php?pid=316582#p316582

In the meantime, there have been problems with xfire_toucan_30635.dll Xfire Toucan DLL Xfire Inc. 0.00.0000.0000 which is the xfire in game messaging. It has been reported to them for ~ 6 months I believe. It's some problem with intercepting messages. If you turn it off, or the whole thing off the crashing should stop.

Indeed, the rechecking is a pain especially on single disk systems... the more active you are on it the lower the throughput, so I wouldn't keep so many torrents active... 1 or 2 maybe until this is solved.

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