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Error: access denied


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hi, need help...this is the log file of my computer

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 6:51:50 PM, on 4/15/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:













C:\Program Files\BitDefender\BitDefender 2008\bdagent.exe

C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe


C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe

C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe


C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe

C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe

C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe




C:\Program Files\Windows Media Player\wmplayer.exe

C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe


C:\Program Files\Adobe\Adobe Bridge CS3\Bridge.exe

C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe


R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

F2 - REG:system.ini: UserInit=userinit.exe,mma.bat

O1 - Hosts: auto.search.msn.com

O1 - Hosts: auto.search.msn.es127.0.0.1 update.bitdefender.com127.0.0.1 update.bitdefender.com

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2008\IEToolbar.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [bitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2008\IEShow.exe"

O4 - HKLM\..\Run: [bDAgent] "C:\Program Files\BitDefender\BitDefender 2008\bdagent.exe"

O4 - HKCU\..\Run: [bgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"

O4 - HKCU\..\Run: [sVCHOST.EXE] C:\WINDOWS\system32\drivers\svchost.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O17 - HKLM\System\CCS\Services\Tcpip\..\{5EFC0C75-178E-4284-9ED2-340F2D004DE5}: NameServer =,

O17 - HKLM\System\CCS\Services\Tcpip\..\{9039F383-59B3-4F59-80F0-AD27A3D81E8E}: NameServer =,

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer =

O17 - HKLM\System\CS1\Services\Tcpip\..\{5EFC0C75-178E-4284-9ED2-340F2D004DE5}: NameServer =,

O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer =

O17 - HKLM\System\CS2\Services\Tcpip\..\{5EFC0C75-178E-4284-9ED2-340F2D004DE5}: NameServer =,

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer =

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: ScsiAccess - Unknown owner - C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe

O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe

O23 - Service: BitDefender Communicator (XCOMM) - BitDefender - C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe


End of file - 6025 bytes

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It certainly looks like it's bitdefender. To be sure, get Process Explorer... use the Find feature (Ctrl-F) on the file you're currently accessing which gets the problem. The pop up will show you all processes accessing it. From there hopefully it will say which feature needs to be turned off or made an exception for your Downloads folder so at least they're not accessed until the files are complete.

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Turn off or uninstall all BitDefender processes :/ If nothing pops up in Process Explorer I don't know what else to try except get to a point where it does NOT happen and then slowly turn things back on little by little to make it reoccur and then look through the documentation of that process/feature to see "how do i make uTorrent.exe work"

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