utorrent 1.7.7 crashes after exit on Vista

[everwinter]

hi there,

utorrent runs fine for me on my laptop with vista, but if i try to exit from the program(rightclick icon in the taskbar, exit), then it`s freezing and will not close(vista does searching for a solution for some time and finally gives up).

i see that no more network traffic is running though, so the app. seems to be dead. if i try to end the process in the taskmanager, vista simply is not able to do that. the process remains active.

do you have any hints what could cause the problems?

running vista sp1, zonealarm(which is of course the first candidate for suspicion, but also the same issue if turned off) and avira antivir personal.

help would be appreciated, i never encountered this issue on win xp.

thanks!

hijackthis:

Scan saved at 00:29:36, on 21.04.2008

Platform: Unknown Windows (WinNT 6.00.1905 SP1)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe

D:\Programme\Zone Labs\ZoneAlarm\zlclient.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Windows\system32\igfxsrvc.exe

C:\Users\DMS\AppData\Local\Temp\RtkBtMnt.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\firefox.exe

C:\Program Files\Windows Mail\WinMail.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Users\DMS\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://de.rd.yahoo.com/customize/ycomp/defaults/sp/*http://de.yahoo.com

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.at/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://de.intl.acer.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://de.intl.acer.yahoo.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://de.rd.yahoo.com/customize/ycomp/defaults/su/*http://de.yahoo.com

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - URLSearchHook: Yahoo! Toolbar mit Pop-Up-Blocker - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

O1 - Hosts: ::1 localhost

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min

O4 - HKLM\..\Run: [ZoneAlarm Client] "d:\Programme\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Konsole - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll

O11 - Options group: [iNTERNATIONAL] International*

O13 - Gopher Prefix:

O20 - Winlogon Notify: igfxcui - C:\Windows\SYSTEM32\igfxdev.dll

O23 - Service: AntiVir PersonalEdition Classic Planer (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe

O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)

O23 - Service: Check Point SSL Network Extender (cpextender) - Check Point Software Technologies - C:\Program Files\CheckPoint\SSL Network Extender\slimsvc.exe

O23 - Service: @%SystemRoot%\ehome\ehstart.dll,-101 (ehstart) - Unknown owner - %windir%\system32\svchost.exe (file missing)

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)

O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)

O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe

O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)

----------------

nobody got an idea?

[thesteveman]

I too have this same problem.

Never happened with Windows XP.

Am using the same programs, including zone alarm.

While the other user uses IE, I use firefox and have the same problem.

This is only upon exiting from the program.

Could this be a Vista problem?

[Ultima]

Try uninstalling ZA (temporarily for testing?). It has been known to cause MANY problems for MANY users -- crashes are not unheard of with ZA.

[Firon]

It's probably Zone Alarm's fault. ZA is troublesome enough on XP, but even worse on Vista.

[askani]

I have the same problem. I've tried shutting down ZoneAlarm and restarting the system, but it still crashes on exit.

I've tried uTorrent 1.7.7 and the latest 1.8 beta. Same problem.

I guess it might have something to do with Vista's SP1 updates, but it's only a guess.

Any ideas???

[everwinter]

already thought about that but as said i shut ZA down completely and got the same issue.

seems to be a matter of time, because today i downloaded a small torrent and utorrent shut down normally. it seems to be only an issue if utorrent runs a certain time for leeching/seeding.

hm, does anyone know another software firewall for vista though?

i used the kerio but it does not work with vista and i don´t like the built in one...

[GTHK]

Shutting down a firewall usually doesn't work, you need to uninstall it to remove the pieces that remain active, even when disabled.

[askani]

Sorry about that; problem solved once ZA was unistalled.

Thanks,

[Ultima]

@everwinter: Comodo. It works perfectly fine with µTorrent.

[everwinter]

thanks ultima, i´ll give comodo a try and report back then.

edit:(couldn`t you change the anti-double post policy to a timout for e.g. one day?)

hum, many options in the firewall, or at least a strange sorting of functionalities... i cannot find an option for only allowing a certain incoming port for e.g. utorrent in the network security policy - do you have an idea?(sorry, i know that's outside support)

besides that commodo is working fine with utorrent it seems - got no more hanging .exe:)

thanks!