Program Not Responding

[Hiram]

Hello Everyone,

I just installed utorrent 1.7.7 and everything seems to work fine up to the point that it shows the number of peers and seeders, it doesn't ever start downloading anything and then it says Program Not Responding.

I redownloaded it and installed it several times, but each time it does the same thing.

Would anyone know where I should start looking for the problem ?

Thank you in advance for any help.

Hiram

==================

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 4:20:26 AM, on 4/22/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\SYSTEM32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\SYSTEM32\Ati2evxx.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\iolo\common\lib\ioloServiceManager.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\WINDOWS\system32\SearchIndexer.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\System32\alg.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\Program Files\Microsoft Hardware\Keyboard\type32.exe

C:\Program Files\Winamp\winampa.exe

C:\Program Files\Google\Google Talk\googletalk.exe

C:\Program Files\FarStone\VirtualDrive\VHD\RDTask.exe

C:\Program Files\FarStone\VirtualDrive\VDTask.exe

C:\Program Files\iolo\System Mechanic Professional 7\SMSystemAnalyzer.exe

C:\Program Files\iolo\System Mechanic Professional 7\AntiVirus\ioloAV.exe

C:\Program Files\DNA\btdna.exe

C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\PROGRA~1\Webshots\Webshots.scr

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\iolo\System Mechanic Professional 7\AntiVirus\iAVEmailScanner.exe

C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe

C:\Program Files\Winamp\winamp.exe

C:\WINDOWS\system32\SearchProtocolHost.exe

C:\WINDOWS\system32\SearchFilterHost.exe

C:\HijackThis\HijackThis.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\Program Files\Copernic Agent\CopernicAgentExt.dll/INTEGRATION_BAND_SEARCHBAR_HTML

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.qrz.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R3 - URLSearchHook: (no name) - {BE89472C-B803-4D1D-9A9A-0A63660E0FE3} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [intelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"

O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"

O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart

O4 - HKLM\..\Run: [RAMDrive] "C:\Program Files\FarStone\VirtualDrive\VHD\RDTask.exe"

O4 - HKLM\..\Run: [VirtualDrive] "C:\Program Files\FarStone\VirtualDrive\VDTask.exe" /AutoRestore

O4 - HKLM\..\Run: [sMSystemAnalyzer] "C:\Program Files\iolo\System Mechanic Professional 7\SMSystemAnalyzer.exe"

O4 - HKLM\..\Run: [iolo AntiVirus] "C:\Program Files\iolo\System Mechanic Professional 7\AntiVirus\ioloAV.exe"

O4 - HKCU\..\Run: [startCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe

O4 - HKCU\..\Run: [bitTorrent DNA] "C:\Program Files\DNA\btdna.exe"

O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden

O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Search Using Copernic Agent - res://C:\Program Files\Copernic Agent\CopernicAgentExt.dll/INTEGRATION_MENU_SEARCHEXT

O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE

O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE

O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O16 - DPF: {65FDEDF3-8ED9-4F5B-825E-18C2D44191A7} (OneCCCtl Class) - http://d.64.69.12.43.downloads.estara.com./as/OneCCDM.php?template=107051&sessionid=1188624693_216.227.109.250_64770&=&req=1208855381140OneCC.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso … 8648944468

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe

O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe

O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

O23 - Service: WPEServ - Unknown owner - C:\Program Files\Common Files\WPE\wpeserv.exe

--

End of file - 7329 bytes

=============

Process PID CPU Description Company Name

System Idle Process 0 98.44

Interrupts n/a Hardware Interrupts

DPCs n/a Deferred Procedure Calls

System 4

smss.exe 696 Windows NT Session Manager Microsoft Corporation

csrss.exe 752 1.56 Client Server Runtime Process Microsoft Corporation

winlogon.exe 780 Windows NT Logon Application Microsoft Corporation

services.exe 824 Services and Controller app Microsoft Corporation

ati2evxx.exe 996 ATI External Event Utility EXE Module ATI Technologies Inc.

svchost.exe 1016 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1092 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1212 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1332 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1384 Generic Host Process for Win32 Services Microsoft Corporation

spoolsv.exe 1628 Spooler SubSystem App Microsoft Corporation

ioloServiceManager.exe 1952

LSSrvc.exe 1984 Hewlett-Packard Company

svchost.exe 2044 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 252 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 300 Generic Host Process for Win32 Services Microsoft Corporation

ViewpointService.exe 472 ViewMgr Viewpoint Corporation

searchindexer.exe 584 Microsoft Windows Search Indexer Microsoft Corporation

alg.exe 280 Application Layer Gateway Service Microsoft Corporation

dvpapi.exe 2188 Authentium, Inc.

lsass.exe 836 LSA Shell (Export Version) Microsoft Corporation

ati2evxx.exe 1548 ATI External Event Utility EXE Module ATI Technologies Inc.

explorer.exe 260 Windows Explorer Microsoft Corporation

RTHDCPL.exe 1780 Realtek HD Audio Control Panel Realtek Semiconductor Corp.

hpwuSchd2.exe 2052 hpwuSchd Application Hewlett-Packard

type32.exe 2060 Microsoft IntelliType Pro Microsoft Corporation

winamp.exe 3056 Winamp Nullsoft

winampa.exe 2072

googletalk.exe 2084 Google Talk Google

RDTask.exe 2092 RDTask Microsoft ???????

vdtask.exe 2108 VirtualDrive VDTask FarStone Technology Inc.

SMSystemAnalyzer.exe 2132

ioloAV.exe 2168

iAVEmailScanner.exe 2012

btdna.exe 2208 DNA BitTorrent, Inc.

LightScribeControlPanel.exe 2240 Hewlett-Packard Company

hpqtra08.exe 2296 HP Digital Imaging Monitor Hewlett-Packard Development Company, L.P.

hpqste08.exe 2836 HP CUE Status Hewlett-Packard Development Company, L.P.

procexp.exe 3608 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

Webshots.scr 2312 Webshots Photo Manager Webshots.com

[Firon]

Remove iolo, it's the most likely cause.

[Hiram]

Thank You so much Firon.

Iolo was the trouble, I uninstalled it and everything is working good now.

Thanks again,

Hiram

[Firon]

Since you paid for it, you may want to contact their support team and tell them the issue.

I have to commend NOD32's team, because they actually resolve issues like these. Hopefully iolo will too.

[Hiram]

Thanks for the advice Firon, I'll contact them and see if they will try and resolve the issue. I was actully just gonna scrap it because I didn't even think about them being willing to try and fix it. But I'll give it a try and see what happens and let ya know.

Thanks again for the help,

Hiram