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uTorrent freezing after months of no problems


lordcacill

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Posted

So, just a few days ago uTorrent froze on me and it hasn't been able to function properly since. Meaning that every time I run the program, it freezes.

Now, I do have Iolo System Mechanic Professional and when I ran uTorrent in the past, I turned the FW off as it tended to slow down my connection significantly and ran with no problems whatsoever with the FW turned off (by this I mean completely exited the service). So, I have ruled out the FW as the cause of my annoyance as I uninstalled it and the problem persisted.

I have checked for viruses and spyware and came up empty on both counts.

I have played with various settings in an attempt to get it to connect to a very active tracker with no success (I saw no seeds in uTorrent when the site tracker was reading well into the 8000's of seeds.) And in some cases, turning various incomplete torrents on triggered the freezing. This I find interesting as the torrents are not a "third party redistributed/regurgitated torrent" but one right from the people who made it. I also have acquired things from them in the past with much success and little trouble, so this makes me wonder as well.

I am able to turn the program off in a 'forced manner' meaning right-click close or task manager end process. I get, when I turn the program on about 2 seconds of time to stop my torrents before it freezes again.

Any help on this issue would be rather useful as the last time this happened, I had to do a system restore to fix the issue. (My computer needed it anyway so it wasn't a big deal then.)

Posted

Can you please post a HijackThis log?

Your system doesn't slow down when ut freezes, does it? Is the CPU use normal too?

Are you saving any torrents to drives that don't exist anymore, perhaps?

Posted

Link for HijackThis please.

Also, no system slowdown, my CPU usage is normal, (It's like the computer killed the program and forgot that it had done so) I haven't changed where I've been saving the torrents since I configured it; the drive is only half-filled so space is not an issue. (Well over 20 GB free and I'm only getting 100MB or so files on occasion and I move them to my second storage drive, from my primary storage drive (lots of storage is good for keeping track of files and things.)

I keep my finished download folder separate from my downloading folder so I don't accidentally move an unfinished file. (I did it once and fixed the problem immediately so it wouldn't happen again.)

In addition, this is also affecting new torrents, not just old ones. But it seems that the older ones are more likely to cause the freeze when they are actively trying to download.

(Saving to a non-OS related drive BTW and this hasn't given me trouble either as it is a storage drive that I just recently checked for errors and defragmented. I have defragmented it in the past and this has never had a real impact on performance other than making it faster for me to get to my files.)

Posted

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 11:58:14 PM, on 6/18/2008

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Synaptics\SynTP\SynTPStart.exe

C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe

C:\Program Files\HP\QuickPlay\QPService.exe

C:\Program Files\Ideazon\ZEngine\Zboard.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\NOVA Development\MediaNow CD & DVD Burning Suite\PowerDVD\PDVDServ.exe

C:\Program Files\NOVA Development\MediaNow CD & DVD Burning Suite\InstantBurn\Win2K\IBurn.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\iolo\System Mechanic Professional 7\AntiVirus\ioloAV.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\iolo\System Mechanic Professional 7\SMSystemAnalyzer.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\iolo\System Mechanic Professional 7\AntiVirus\iAVEmailScanner.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=laptop

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=laptop

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Winamp Toolbar BHO - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [synTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe

O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [Zboard] C:\Program Files\Ideazon\ZEngine\Zboard.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\NOVA Development\MediaNow CD & DVD Burning Suite\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [instantBurn] C:\PROGRA~1\NOVADE~1\MEDIAN~1\INSTAN~1\Win2K\IBurn.exe

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [iolo Startup] "C:\Program Files\iolo\Common\Lib\ioloLManager.exe"

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Global Startup: Bluetooth.lnk = ?

O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html

O8 - Extra context menu item: &Winamp Toolbar Search - C:\ProgramData\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O13 - Gopher Prefix:

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\System32\DreamScene.dll

O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe

O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe

O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.vista.exe

O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe

O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD Basic v9\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe

O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe

O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--

End of file - 12090 bytes

Posted

Hopefully, you didn't put any money on that bet...

Unfortunately, I just tried this, and it did not work; the freezing still occurred. Therefore, iolo can be completely ruled out as it wasn't even installed when it occurred this time.

I utterly removed iolo from my computer, restarted, and waited for everything to finish loading. I double checked to make sure iolo was totally removed, and it was, before activating uTorrent. I turned it on, and normally it takes less than five seconds for me to get my seed number and connect to the torrents. This did not occur. I activated one of the torrents that I knew had frozen uTorrent before and as I hoped it wouldn't, it froze.

Quite the conundrum we have here. Any additional thoughts? I tried both BitTorrent and Azureus as well, they also had the exact same problem. So, there must be something else affecting my ability to connect to trackers and get seeds. As you can probably guess, I do have a working internet connection. (;p)

A little more software info that might be of some use: Vista Ultimate SP1, Registry Booster 2 (UniBlue; cleans up the registry, and did get my computer up and running faster than the norm as well, rather pleased with it) was run a few days ago. This may or may not have had something to do with it. But I didn't encounter any problems with it until several days after I had run it.

Other than that, virus scans, spybot S&D run, and cleaned up my OS drive by removing some old games I hadn't played in a while. (uTorrent is actually run and saves on my secondary hard drive, so I don't think any of that would matter.)

The only thing I can imagine that I can do, would be to uninstall the program, reinstall, (hopefully solving the problem and my progress on torrents in the process) and try that. If you think this might solve it, tell me how I can save my progress on my current torrents, as last time i couldn't salvage anything as uTorrent was on my OS drive (which i had to sys restore). >.<

Not to mention i have one at 92.5% and i really don't want to download it all again.

Posted

... start uninstalling software, or check your RAM. Possibly also a PSU problem if it's random.

NOTE: Uninstalling uT won't help you... since you tried another torrent program. This suggests it's not the torrent programs themselves but other programs, or alternatively, hardware either dying or being FUBARd due to power issues.

Posted

I've started to remove programs that I have put on recently in order to see if one of them inadvertently is causing it. Also, I reproduced the error to get what windows says about the program error.

Description:

A problem caused this program to stop interacting with Windows.

Problem signature:

Problem Event Name: AppHangB1

Application Name: uTorrent.exe

Application Version: 0.0.0.0

Application Timestamp: 479aab8b

Hang Signature: 0c6e

Hang Type: 2049

OS Version: 6.0.6001.2.1.0.256.1

Locale ID: 1033

Additional Hang Signature 1: bc9d6db40b3e09fa36dd86be03246cc4

Additional Hang Signature 2: dcee

Additional Hang Signature 3: c4e0cb8fd84c8e8d4ed654badd56427a

Additional Hang Signature 4: b204

Additional Hang Signature 5: ec7d938c54ef2325df49acf2de3e17ba

Additional Hang Signature 6: 1990

Additional Hang Signature 7: 0486393263b72b4e9ad1fe1360da68c5

If this helps in uncovering the problem, awesome. If not, it's additional insight.

Hardware problems are unlikely as this only happened once before and that was right before i had to do a system restore in order to get things working right again.

This is an almost 1yr old laptop machine we're dealing with, so the PSU = battery or plugged into the wall through the battery. As it (uTorrent) used to run while unplugged and plugged in, and my battery hasn't gone bad on me (i would have known right away) I'm not so sure it's a PSU issue either.

Also, I use way more than 50% of my RAM when I am MMORPGing and listening to music in iTunes.

This is a tough problem.

UPDATE: Uninstalled a small boatload of programs, and to my not so surprised eye, it didn't work.

I'm pretty much down to the core system and programs that came on the computer, so... i'm not exactly sure what to do about it.

In other news, I did install BitTorrent to see if I could weasel it to work. I did get it to work... until it tried to connect to a tracker... and when it did it froze.

This is where I think the problem is: Once it gets a connection, it freezes for some reason. I even set the processor priority to 'realtime' and it does nothing once that program is frozen. It has no trouble if there are no connected torrents. So, something about it connecting to a tracker freezes it. Any ideas guys? I honestly don't want to System restore to get this to work again, because that was the only thing that worked last time. (but as I mentioned, it needed it, IE didn't work at all. I was using firefox/netscape to access the internet.)

Posted

that got it to work again, without needing to uninstall iolo to do so. however, now, i'm experiencing other issues, unrelated to utorrent or torrenting in general. so i have to go elsewhere to get those resolved. however, thanks for the help!

  • 11 months later...
Posted

It is perhaps just a strange coincidence, but I have the same problem now, and it started few days ago.

Tough uT can be forcefully shutted down, the process is still in memory, taking somewhat ~14 MBytes of RAM and refusing to get killed. Also, I don't have iolo.

I'll post HijackThis when you tell me when to snatch it: before launching uT, while it hangs or after killing the task.

  • 6 months later...
Posted

"Start -> Run -> netsh winsock reset"

Firon, youre a lifesaver! I've been searching everything and everywhere and nothing worked. THIS WAS MY FIX! iolo is what the common denominator is here. same exact issue.

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