The process cannot access the file because it is being used by another

masterplan83 · June 19, 2008

Hi!

Can you help me with this? It's the same as others have hade before me here on the forums. µTorrent stops the files after a while, claiming: "The process cannot access the file because it is being used by another"

Read about the problem, but also posting my Hijackthis-log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 18:34:28, on 2008-06-19

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\DellTPad\Apoint.exe

C:\Program Files\Java\jre1.6.0\bin\jusched.exe

C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe

C:\Program Files\DellTPad\ApMsgFwd.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\Dell\MediaDirect\PCMService.exe

C:\Program Files\DellTPad\Apntex.exe

C:\Program Files\DellTPad\HidFind.exe

C:\Program Files\AVG\AVG8\avgtray.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe

C:\Program Files\Nokia\Nokia PC Suite 6\PCSuite.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

c:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\PC Connectivity Solution\Transports\NclMSBTSrv.exe

C:\Program Files\Common Files\Nokia\MPAPI\MPAPI3s.exe

C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe

C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Microsoft Office\Office12\EXCEL.EXE

C:\Windows\System32\mobsync.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.se/ig/dell?hl=sv&client=dell-row&channel=se&ibd=3080517

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

DreadWingKnight · June 19, 2008

First up, your log is incomplete.

Second up, You have roxio and google desktop installed, both of which are known causers of that error.

masterplan83 · June 19, 2008

Ok, so roxio ad google desktop should be removed?

Complete log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 18:53:34, on 2008-06-19

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\DellTPad\Apoint.exe

C:\Program Files\Java\jre1.6.0\bin\jusched.exe

C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe

C:\Program Files\DellTPad\ApMsgFwd.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\Dell\MediaDirect\PCMService.exe

C:\Program Files\DellTPad\Apntex.exe

C:\Program Files\DellTPad\HidFind.exe

C:\Program Files\AVG\AVG8\avgtray.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe

C:\Program Files\Nokia\Nokia PC Suite 6\PCSuite.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

c:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\PC Connectivity Solution\Transports\NclMSBTSrv.exe

C:\Program Files\Common Files\Nokia\MPAPI\MPAPI3s.exe

C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe

C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Windows\System32\mobsync.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.se/ig/dell?hl=sv&client=dell-row&channel=se&ibd=3080517

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer erhållet från Dell

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live inloggningshjälpen - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll

O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe

O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [sigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe

O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [NVHotkey] rundll32.exe C:\Windows\system32\nvHotkey.dll,Start

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKCU\..\Run: [Nokia.PCSync] "C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe" /NoDialog

O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 6\PCSuite.exe" -onlytray

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOKAL TJÄNST')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOKAL TJÄNST')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NÄTVERKSTJÄNST')

O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

O4 - Global Startup: BTTray.lnk = ?

O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe

O4 - Global Startup: QuickSet.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Skicka bild till &Bluetooth-enhet... - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

O8 - Extra context menu item: Skicka sida till &Bluetooth-enhet... - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll

O9 - Extra 'Tools' menuitem: Sun Java-konsol - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll

O9 - Extra button: Blogga detta - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blogga detta i Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL

O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O13 - Gopher Prefix:

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL,avgrsstx.dll

O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe

O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe

O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: Google Desktop-hanteraren 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe

O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe

O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--

End of file - 11307 bytes

DreadWingKnight · June 19, 2008

To eliminate them as the source of the issue, yes.

masterplan83 · June 19, 2008

but it's not sure that those programs are the cause of the problem. what is roxio?

DreadWingKnight · June 19, 2008

CD/DVD recording software that has an overzealous media indexer.

masterplan83 · June 19, 2008

so it could be that the files I'm downloading are being interrupted by the indexer of either the google desktop or the roxioprogram?

Firon · June 19, 2008

Both.

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The process cannot access the file because it is being used by another

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