uTorrent disconnects me

[Paddygs]

Hello everyone,

I love uTorrent but recently i dont think it has been returning the love. It was working really well but recently it just disconnects my internet connection and any other computers connected to the router.

I read a few things and have lowered my net.max_halfopen to 8 and lowered my bt.connect_speed to 8. I updated to the 1.8 beta but still have the same problem.

My port is being forwarded correctly and usually it disconnects me, reconnects, gives me the green tick then i get disconnected again until i exit or stop utorrent and reconnect to the network.

I am on Vista SP1 with Kaspersky internet security (7.0.1.325), my router is the motorola sbg900, and i am using Bigpond(australian ISP)cable extreme(30Mbps/1000kbps)

and on the speed test i get:

Your line speed is 4.03 Mbps (4030 kbps).

Your download speed is 504 KB/s (0.49 MB/s).

Any help would be greatly appreciated.

Thanks..

[Ultima]

Check the first link in my signature regarding interrupted connections. If nothing there helps, provide the requested information.

[Paddygs]

Thanks for the reply, i looked through that guide and nothing seems to have helped. This is the hijack this log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 3:42:23 PM, on 26/06/2008

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\DAEMON Tools\daemon.exe

C:\Program Files\VMware\VMware Player\hqtray.exe

C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe

C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon.exe

C:\Program Files\Logitech\GamePanel Software\G-series Software\LGDCore.exe

C:\Windows\System32\rundll32.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Steam\Steam.exe

C:\Windows\System32\rundll32.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDClock.exe

C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe

C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDCountdown.exe

C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDPop3.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Users\Paddy\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [Gainward] C:\Windows\TBPanel.exe /A

O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe

O4 - HKLM\..\Run: [stormCodec_Helper] "C:\Program Files\Storm Codec\StormSet.exe" /S /opti

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033

O4 - HKLM\..\Run: [VMware hqtray] "C:\Program Files\VMware\VMware Player\hqtray.exe"

O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe"

O4 - HKLM\..\Run: [skytel] Skytel.exe

O4 - HKLM\..\Run: [Launch LCDMon] "C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon.exe"

O4 - HKLM\..\Run: [Launch LGDCore] "C:\Program Files\Logitech\GamePanel Software\G-series Software\LGDCore.exe" /SHOWHIDE

O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

O4 - HKCU\..\Run: [bgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"

O4 - HKCU\..\Run: [EPSON Stylus CX3900 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIBEP.EXE /FU "C:\Windows\TEMP\E_SFCF5.tmp" /EF "HKCU"

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\Run: [steam] "C:\Program Files\Steam\Steam.exe" -silent

O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\SCIEPlgn.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O13 - Gopher Prefix:

O17 - HKLM\System\CCS\Services\Tcpip\..\{06F9C711-57CF-4FE9-85B9-52791FCF35E9}: NameServer = 61.9.194.49,61.9.195.193

O17 - HKLM\System\CS1\Services\Tcpip\..\{06F9C711-57CF-4FE9-85B9-52791FCF35E9}: NameServer = 61.9.194.49,61.9.195.193

O17 - HKLM\System\CS6\Services\Tcpip\..\{06F9C711-57CF-4FE9-85B9-52791FCF35E9}: NameServer = 61.9.194.49,61.9.195.193

O17 - HKLM\System\CS7\Services\Tcpip\..\{06F9C711-57CF-4FE9-85B9-52791FCF35E9}: NameServer = 61.9.194.49,61.9.195.193

O17 - HKLM\System\CS9\Services\Tcpip\..\{06F9C711-57CF-4FE9-85B9-52791FCF35E9}: NameServer = 61.9.194.49,61.9.195.193

O17 - HKLM\System\CS10\Services\Tcpip\..\{06F9C711-57CF-4FE9-85B9-52791FCF35E9}: NameServer = 61.9.194.49,61.9.195.193

O17 - HKLM\System\CS11\Services\Tcpip\..\{06F9C711-57CF-4FE9-85B9-52791FCF35E9}: NameServer = 61.9.194.49,61.9.195.193

O17 - HKLM\System\CS12\Services\Tcpip\..\{06F9C711-57CF-4FE9-85B9-52791FCF35E9}: NameServer = 61.9.194.49,61.9.195.193

O17 - HKLM\System\CS13\Services\Tcpip\..\{06F9C711-57CF-4FE9-85B9-52791FCF35E9}: NameServer = 61.9.194.49,61.9.195.193

O17 - HKLM\System\CS14\Services\Tcpip\..\{06F9C711-57CF-4FE9-85B9-52791FCF35E9}: NameServer = 61.9.194.49,61.9.195.193

O17 - HKLM\System\CS15\Services\Tcpip\..\{06F9C711-57CF-4FE9-85B9-52791FCF35E9}: NameServer = 61.9.194.49,61.9.195.193

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~2\KASPER~1.0\r3hook.dll,C:\PROGRA~1\KASPER~2\KASPER~1.0\adialhk.dll

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Kaspersky Internet Security 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Kwari.xLoader - Unknown owner - C:\Users\Paddy\AppData\Local\Micro.exe (file missing)

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe

O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe

O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Player\vmware-authd.exe

O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe

O23 - Service: VMware Virtual Mount Manager Extended (vmount2) - VMware, Inc. - C:\Program Files\Common Files\VMware\VMware Virtual Image Editing\vmount2.exe

O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe

--

End of file - 10017 bytes

[Switeck]

I don't know if it's configured correctly...if it even CAN be...but indexers cause uTorrent all kinds of grief:

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

[Paddygs]

Do you have any suggestions, i tried disabling the process but it didnt do anything. Do you or anyone have any ideas cause this is really irritating me..

[Switeck]

Not really, but what's the purpose of all these repeated entries?:

O17 - HKLM\System\CCS\Services\Tcpip\..\{06F9C711-57CF-4FE9-85B9-52791FCF35E9}: NameServer =

There's about 10 similar entries in your log.

[Paddygs]

I did a bit of googling and i think they belong to my ISP(bigpond), i have no idea why there are so many though and im not even sure what they are for.

[Switeck]

I can't help much more with dissecting your hijackthis log.

However, your problem may be caused by uTorrent's settings being a bit too much for your connection. A common cause is upload speed, though max connections could remotely cause a problem too on unstable networking hardware or software.

[Paddygs]

thanks and i guess ill just have to keep changing settings and seeing if it works.

[grand master]

I too am with bigpond and had no disconnection problems until i upgraded to a faster adsl connection. since then i have had major problems staying connected when downloading through utorrent. i have followed all the speed guides and the hijackthis and no problems. i have downloaded and installed the patch for windows vista still no luck, so i rang telstra bigpond up and they said it was because my line filta was not the right model for the higher speed connection, so they sent me the correct one, but still i am having the same problem with disconnections. any help would be great

[Switeck]

How fast is the line both down and up?

What settings are you trying to use in uTorrent?

[grand master]

my line speed is 4.2 and i can sometimes get up 400 kb downloading but then very quickly drops back out, i've been able to download one 700mb file without it droping out. and i just leave uploading on unlimited but only ever reaches 80 or so then once ive seeded as much as the movie i stop it from seeding.

ive played around with just the basic settings and tried pretty much every speed on the list none seem to help the problem. I'm running Vista home basic

[Switeck]

You need to set max upload speed at or below uTorrent's sustainable upload levels. Otherwise, the overloads on your connection caused by it can trigger other problems...high latency being the absolute minimum result. It may even trigger your ISP to throttle your connection very low due to excessive bandwidth usage!

Not only does upload speed need to be limited, but the default values for uTorrent if you haven't run Speed Guide (CTRL+G) are generally VERY bad for most connections. I recently got a HUGE speed increase on my line and the settings are still too much for it.

Too many global and per-torrent connections at once can also cause lots of slowdowns...as well as raising a warning flag for your ISP. Also there's a LOT of consumer-grade networking hardware and software that cannot handle more than 100 connections at once without problems.

1st and 2nd link in my signature can help you more...the 2nd one is conservative settings for uTorrent based on max upload speed. I assume max upload speed is what your connection can actually reach, rather than just the reported value by your ISP.