New user. Not connecting, No status light

[Ti1e]

Hey

Just d/l and installed uTorrent, does not seem to be connect and the port forwarding test keeps failing

"Welcome to the µTorrent Port Checker.

A test will be performed on your computer to check if the specified port is opened.

Checking port 10689 on 203.51.146.114...

Error! Port 10689 does not appear to be open.

Please see www.portforward.com for more information about how to map a port.

Please make absolutely sure that PeerGuardian2 or Protowall is allowing utorrent.com (72.20.34.145) in either of those programs. Those of you using ipfilter.dat should make sure the list does not include the website's IP. After making sure of this, re-run this test by refreshing the page (F5)."

I have set static IP and forwarded the port on my router. I have gone through everything I can find on the Ultima Guide in reference to no connection. I don't get any green, red or yellow network status lights on the bottom of the app like keeps getting mentioned. Allowed program in PC-cillin, but even when I disable it I still don;t get any response.

My specs are:

Windows XP SP2

Intel Core2 Duo 2.55Ghz

2GB RAM

Firewall/Anti-virus: Trend Micro PC-Cillin 2007

Also have Adaware SE installed

Windows Firewall switched off.

Modem: 2071-A Gateway (I think it's a Tompson) (Supplied by Bigpond)

Connection : ADSL

Router: Netgear RP614v3

net.max_halfopen = 8 (as set by default)

Upload limit: 92 kB/s

Connections: 100

Max active torrents: 6

Upload slots: 6

Connections (global): 600

Max active downloads: 5

Please help...?

[Firon]

Try uninstalling Trend Micro.

[Ti1e]

And then re-install? Or uninstall then give uTorrent a whirl?

[Firon]

Uninstall, then give µTorrent a whirl. If it works, you can reinstall it and figure out what in TM's options is blocking ut.

[Ti1e]

I wish I could say it worked. BTW UPnP is turned off. Any other suggestions?

Set my Static IP outside of DHCP... no dice. Anymore help? Anyone? My computer just gay in need of a Windows reinstall?

[Firon]

Can you post a HijackThis log?

[Ti1e]

Logfile of HijackThis v1.99.1

Scan saved at 7:47:27 PM, on 28/07/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16674)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\RUNDLL32.EXE

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe

C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe

C:\WINDOWS\system32\updater\explorer.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe

C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe

C:\Program Files\Messenger\msmsgs.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\Veoh Networks\Veoh\VeohClient.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\PnkBstrA.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exe

C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe

C:\DOCUME~1\Tile\LOCALS~1\Temp\ir_ext_temp_116\autorun.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\PC-TV\WinManager\WinManager.exe

C:\WINDOWS\system32\wscntfy.exe

C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\Windows Live\Messenger\usnsvc.exe

C:\Program Files\Windows Media Player\wmplayer.exe

C:\PROGRA~1\MOZILL~1\FIREFOX.EXE

C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bigpond.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"

O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe

O4 - HKLM\..\Run: [updater] C:\WINDOWS\system32\updater\explorer.exe

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [steam] "g:\steam\steam.exe" -silent

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden

O4 - HKCU\..\Run: [bgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide

O4 - HKCU\..\Run: [sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exe" /systray /nologon

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: WinManager.lnk = C:\Program Files\PC-TV\WinManager\WinManager.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O11 - Options group: [iNTERNATIONAL] International*

O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab

O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1197375057812

O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab

O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{AABEDA36-C894-48AE-B93B-B9E045C6133C}: NameServer = 10.0.0.138

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL

O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL

O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe

O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

[Firon]

Can you run tcpview while running utorrent? Can you see if utorrent is even able to listen on a port, and if anything else listens on that port?

On another note, does it work if you connect directly to the modem?

[Ti1e]

Hey man,

Yes it listens on the port i opened (53481) and thats it. It brings up SYN_SENT for a couple addresses and then they go red and disappear. I get UDP processes on 53481 and 6771. No, I lose all internet when I go straight into my modem , I think there are some settings I have to change to do that but I can't remember them. I think the issue is the modem, it has a firewall but I even opened it up on that so I dunno what the problemo is. Limewire used to work on my PC and that stopped working about 4 months ago for no reason too.

[Switeck]

Are you sure that uTorrent can sustain an upload speed of 92 KiloBYTES/second?

Most Australian ISPs give terrible upload speeds.

...and/or they outright cripple BitTorrent traffic in some ways:

http://www.azureuswiki.com/index.php/Bad_ISPs#Australia

[Ti1e]

Yea I realised I had set that wrong. So i tested it and worked it out using the setup speed tweak for 20kB/s. I got an upload speed of about 190 kilobits/second.

Also I ran another test I found a link for on this website that said my ISP was not restricting my BitTorrent d/ls, Bigpond isn't on that link either.

[Firon]

Try restarting the modem after you connect your PC to it.

[Ti1e]

ok, i had left the static ip on. so internet is working straight from the modem, utorrent still is not working

so it's either the modem? or something on my pc (i feel its the latter but i dont know what it could be)

[Switeck]

It could be very time-consuming, but you could do internet web searches (with GOOGLE or whatever) of all the programs found in your HijackThis! log...to determine if any of them are reported as problem-causers for uTorrent/BitTorrent clients. Or if they're hostile software in general. Almost everything by Microsoft shouldn't be a problem, besides their firewall...but that should be easy enough to configure or disable if you're using it.

[Ti1e]

had a browse through on http://www.processlibrary.com. all seems to check out fine

the only d/l program that works is imesh and there is a pretty small range on there. dc++ is very temperamental and i've managed to search but never download off there.

i tried changing the port again, no luck. maybe i'm doomed to a windows re-install? or actually going to the music store and buying it shh i didnt say that

[Switeck]

Typical things that interfere with uTorrent are media indexers:

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

...software firewalls and maybe network-using specialty stuff like dedicated VPN software.

So that's stuff to try uninstalling and reinstalling.

It could be more than 1 thing blocking uTorrent, so don't just uninstall 1 thing at a time.

[Ti1e]

all uninstalled. why does is say that the port is not open when there is nothing to block it!!!

Here is the interface on my modems firewall:

Perhaps there is something there that is no good.

[Firon]

When you connect to your modem, what IP do you see? Does it start with 192., 10. or 176.?

And what process is listening on UDP port 6771?

[Ti1e]

Modem is 10.0.0.138

Copied:

uTorrent.exe:3468 UDP computile:6771 *:*

[Firon]

That explains it.

Either your modem is a router, or your ISP is putting you behind a LAN. And more than likely, it's the latter, as 10. IPs tend to be used by ISPs for their LANs.

You should try to access your modem's IP in a browser and see if it has any configuration. What model is it?

[Ti1e]

its the 2-wire 2071-A

i added and image of advanced settings above. there is also a normal settings page which you can open ports on, i followed the portforwarding guide on that one and i believe i forwarded it

:O:O just tested it, getting about 140-155kB/s

now just to try and put it back through the router

[Firon]

You can't really do double NAT... it won't work properly. What you need to do is configure either the modem or the router to not act as one, but instead act as a switch (often called bridge mode).

[Ti1e]

got it working with the router! speeds are much slower though, about 60kB/s, ill have to play around

thanks so much to both you guys! i really didnt think i'd ever get it working. i dont suppose ou guys really have a boss i can pass on how impressed i am to do you?

[thelittlefire]

There's the thank you thread http://forum.utorrent.com/viewtopic.php?id=2009

The testimonial thread is more for things like your story about uTorrent (and how it changed your life ) http://forum.utorrent.com/viewtopic.php?id=2087

[Firon]

Ti1e, if you can make your router act as a switch, that'd make your life easier (and probably give better performance).