uTorrent freezes

[paali]

Hi. I've been using uTorrent for a while, but in the last couple of months it's started freezing almost immediately. There is no response whatsoever, and I have to close the application. But what's more irritating is that the process won't go away. I've tried process killer to end the process, but with no success. So if I try to run the program again it won't run, instead gives me a message that "uTorrent is already running". So I just end up restarting.

I'm running version 1.8 now, but I had the same problem with 1.77 as well. Also I'm using XP Home. If you need more information just ask!

I'd be very happy if someone could help me with this problem!

[DreadWingKnight]

Post a hijackthis log please.

[Switeck]

Process Explorer can probably kill uTorrent...and tell you what's making it "stick" too!

...But it sounds like hostile malware on your computer.

[paali]

Process Explorer could not kill the process. I think what's making it stick is a bad driver for my wireless networking card. But since uTorrent is the only program that gets messed up I don't get it to fit.

I'm very sure I have no malware. I've scanned my computer with Ad-Aware, Spybot and Windows Defender and nothing.

Here is the log, including a list of dll's belonging to the process.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 18:19:40, on 27.08.2008

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16705)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\Norman\Npm\bin\ELOGSVC.EXE

C:\Norman\Ngs\bin\NPROSEC.EXE

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Programfiler\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Norman\Npm\Bin\Zanda.exe

C:\Norman\npm\bin\nvoy.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Norman\npf\bin\npfsvc32.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\3Com_DMI\3CDMINIC.EXE

C:\Programfiler\Ashampoo\Ashampoo Magical Defrag\bin\aDefragService.exe

C:\Programfiler\Fellesfiler\Microsoft Shared\VS7Debug\mdm.exe

C:\Programfiler\Pinnacle\MediaServer\Microsoft SQL Server\MSSQL$PINNACLESYS\Binn\sqlservr.exe

C:\Programfiler\Ashampoo\Ashampoo Magical Defrag\bin\defragActivityMonitor.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\MsPMSPSv.exe

C:\Programfiler\Pinnacle\Shared Files\Programs\MediaServer\PMSHost.exe

C:\Norman\Npm\bin\NVCSCHED.EXE

C:\Norman\Npm\bin\NJEEVES.EXE

C:\Norman\nse\bin\NSESVC.EXE

C:\WINDOWS\System32\alg.exe

C:\Programfiler\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe

C:\PROGRA~1\Labtec\LABTEC~1\Keyboard.exe

C:\Programfiler\A4Tech\Mouse\Amoumain.exe

C:\Norman\Npm\Bin\ZLH.EXE

C:\Programfiler\Java\jre1.6.0_05\bin\jusched.exe

C:\Programfiler\NETGEAR\WG311TSU\Utility\Gear311T.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Programfiler\Ashampoo\Ashampoo Magical Defrag\bin\aDefragCtrl.exe

C:\Programfiler\Launchy\Launchy.exe

C:\Norman\Nvc\bin\nvcoas.exe

C:\Norman\Nvc\Bin\Nip.exe

C:\Norman\Nvc\Bin\cclaw.exe

C:\Programfiler\Internet Explorer\iexplore.exe

C:\Programfiler\Fellesfiler\Microsoft Shared\Windows Live\WLLoginProxy.exe

C:\Programfiler\Internet Explorer\iexplore.exe

C:\Programfiler\uTorrent\uTorrent.exe

C:\Norman\npf\bin\npfuser.exe

C:\Programfiler\Internet Explorer\iexplore.exe

C:\Programfiler\Trend Micro\HijackThis\HijackThis.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://studentportal.uib.no/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koblinger

O2 - BHO: IE7Pro - {00011268-E188-40DF-A514-835FCD78B1BF} - C:\Programfiler\IEPro\iepro.dll

O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Programfiler\TechSmith\SnagIt 7\SnagItBHO.dll

O2 - BHO: SearchGT - {684B7DF7-51DE-4852-ACF8-7BA3934D9BD1} - C:\Programfiler\SearchGT\SearchGTShell.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programfiler\Java\jre1.6.0_05\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Programfiler\Fellesfiler\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Programfiler\Free Download Manager\iefdm2.dll

O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Programfiler\TechSmith\SnagIt 7\SnagItIEAddin.dll

O4 - HKLM\..\Run: [iMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32

O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC

O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName

O4 - HKLM\..\Run: [CTSysVol] C:\Programfiler\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe

O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL

O4 - HKLM\..\Run: [sBDrvDet] C:\Programfiler\Creative\SB Drive Det\SBDrvDet.exe /r

O4 - HKLM\..\Run: [KeyBoard] C:\PROGRA~1\Labtec\LABTEC~1\Keyboard.exe

O4 - HKLM\..\Run: [WheelMouse] C:\Programfiler\A4Tech\Mouse\Amoumain.exe

O4 - HKLM\..\Run: [Norman ZANDA] "C:\Norman\Npm\Bin\ZLH.EXE" /LOAD /SPLASH

O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\\PSDrvCheck.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Programfiler\Java\jre1.6.0_05\bin\jusched.exe"

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [OM_Monitor] C:\Programfiler\OLYMPUS\OLYMPUS Master\FirstStart.exe

O4 - HKLM\..\Run: [AS00_Gear311T] C:\Programfiler\NETGEAR\WG311TSU\Utility\Gear311T.exe -hide

O4 - HKCU\..\Run: [OM_Monitor] C:\Programfiler\OLYMPUS\OLYMPUS Master\Monitor.exe -NoStart

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOKAL TJENESTE')

O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETTVERKSTJENESTE')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')

O4 - Global Startup: Ashampoo Magical Defrag.lnk = C:\Programfiler\Ashampoo\Ashampoo Magical Defrag\bin\aDefragCtrl.exe

O4 - Global Startup: AutorunsDisabled

O4 - Global Startup: Launchy.lnk = C:\Programfiler\Launchy\Launchy.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Programfiler\Free Download Manager\dlall.htm

O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Programfiler\Free Download Manager\dlfvideo.htm

O8 - Extra context menu item: Download with Free Download Manager - file://C:\Programfiler\Free Download Manager\dllink.htm

O8 - Extra context menu item: E&ksporter til Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra button: (no name) - AutorunsDisabled - (no file)

O9 - Extra button: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Programfiler\IEPro\iepro.dll

O9 - Extra 'Tools' menuitem: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Programfiler\IEPro\iepro.dll

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programfiler\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programfiler\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra button: Run WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} - C:\Programfiler\WinHTTrack\WinHTTrackIEBar.dll

O9 - Extra 'Tools' menuitem: Launch WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} - C:\Programfiler\WinHTTrack\WinHTTrackIEBar.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

O15 - Trusted Zone: http://www.cdon.com

O15 - Trusted Zone: *.cdon.no

O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.6.108.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1188304756265

O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.systemrequirementslab.com/sysreqlab2.cab

O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://download.divx.com/player/DivXBrowserPlugin.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1188304741656

O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\FELLES~1\Skype\SKYPE4~1.DLL

O23 - Service: 3Com DMI Agent (3ComDMIService) - 3Com Corporation - C:\WINDOWS\system32\3Com_DMI\3CDMINIC.EXE

O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe

O23 - Service: AshampooDefragService - - C:\Programfiler\Ashampoo\Ashampoo Magical Defrag\bin\aDefragService.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe

O23 - Service: Norman eLogger service 6 (eLoggerSvc6) - Norman ASA - C:\Norman\Npm\bin\ELOGSVC.EXE

O23 - Service: Hotspot Shield Service (HotspotShieldService) - Unknown owner - C:\Programfiler\Hotspot Shield\bin\openvpnas.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programfiler\Fellesfiler\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Norman NJeeves - Norman ASA - C:\Norman\Npm\bin\NJEEVES.EXE

O23 - Service: Norman ZANDA - Norman ASA - C:\Norman\Npm\Bin\Zanda.exe

O23 - Service: Norman Personal Firewall Service (NPFSvc32) - Norman ASA - C:\Norman\npf\bin\npfsvc32.exe

O23 - Service: Norman Security service (NPROSECSVC) - Norman ASA - C:\Norman\Ngs\bin\NPROSEC.EXE

O23 - Service: Norman Scanner Engine Service (nsesvc) - Norman ASA - C:\Norman\nse\bin\NSESVC.EXE

O23 - Service: Norman Virus Control on-access component (nvcoas) - Norman ASA - C:\Norman\Nvc\bin\nvcoas.exe

O23 - Service: Norman Virus Control Scheduler (NVCScheduler) - Norman ASA - C:\Norman\Npm\bin\NVCSCHED.EXE

O23 - Service: Norman's Very Own supplY of resources (NVOY) - Norman ASA - C:\Norman\npm\bin\nvoy.exe

O23 - Service: Pinnacle Systems Media Service (PinnacleSys.MediaServer) - Pinnacle Systems - C:\Programfiler\Pinnacle\Shared Files\Programs\MediaServer\PMSHost.exe

--

End of file - 10412 bytes

DLLs loaded by process C:\Programfiler\uTorrent\uTorrent.exe:

[full path to filename] [file version] [company name]

C:\WINDOWS\system32\ntdll.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\kernel32.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\ADVAPI32.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\RPCRT4.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\Secur32.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\COMCTL32.dll 6.0.2900.5512 Microsoft Corporation

C:\WINDOWS\system32\msvcrt.dll 7.0.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\GDI32.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\USER32.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\SHLWAPI.dll 6.0.2900.5512 Microsoft Corporation

C:\WINDOWS\system32\comdlg32.dll 6.0.2900.5512 Microsoft Corporation

C:\WINDOWS\system32\SHELL32.dll 6.0.2900.5512 Microsoft Corporation

C:\WINDOWS\system32\WS2_32.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\WS2HELP.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\LPK.DLL 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\USP10.dll 1.420.2600.5512 Microsoft Corporation

C:\Norman\nvc\bin\Niphk.dll 7.10.0.1 Norman ASA

C:\WINDOWS\system32\OLEAUT32.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\ole32.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\NTMARTA.DLL 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\SAMLIB.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\WLDAP32.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\shfolder.dll 6.0.2900.5512 Microsoft Corporation

C:\WINDOWS\system32\MSCTF.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\UxTheme.dll 6.0.2900.5512 Microsoft Corporation

C:\WINDOWS\system32\CLBCATQ.DLL 2001.12.4414.700 Microsoft Corporation

C:\WINDOWS\system32\COMRes.dll 2001.12.4414.700 Microsoft Corporation

C:\WINDOWS\system32\VERSION.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\hnetcfg.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\mswsock.dll 5.1.2600.5625 Microsoft Corporation

C:\WINDOWS\System32\wshtcpip.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\Iphlpapi.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\MPRAPI.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\ACTIVEDS.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\adsldpc.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\NETAPI32.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\ATL.DLL 3.5.2284.1 Microsoft Corporation

C:\WINDOWS\system32\rtutils.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\SETUPAPI.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\xpsp2res.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\System32\netshell.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\System32\credui.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\System32\dot3api.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\System32\dot3dlg.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\System32\OneX.DLL 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\System32\WTSAPI32.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\System32\WINSTA.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\CRYPT32.dll 5.131.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\MSASN1.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\System32\eappcfg.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\System32\MSVCP60.dll 6.2.3104.0 Microsoft Corporation

C:\WINDOWS\System32\eappprxy.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\DNSAPI.dll 5.1.2600.5625 Microsoft Corporation

C:\WINDOWS\system32\rasadhlp.dll 5.1.2600.5512 Microsoft Corporation

C:\Norman\npm\bin\nrplib.dll 7.0.9.0 Norman ASA

C:\WINDOWS\system32\WSOCK32.dll 5.1.2600.5512 Microsoft Corporation

C:\WINDOWS\system32\Amhooker.dll 7.72.0.0 A4Tech Co.,Ltd.

[DreadWingKnight]

Norman antivirus injecting itself into uT isn't good either, but updating your network card drivers IS important too.

[paali]

I've tried updating my network card driver, but that just made my whole system unstable. But you mean it's Norman that's causing the problem?

[DreadWingKnight]

I would not be surprised. You can test by at least temporarily uninstalling.

[Firon]

And if it makes no difference (make sure to reboot after uninstalling), you can just install it again.

[Kayi Khan]

I have started experiencing the same problem with freezing uTorrent - I suspected SpyBot and Adaware being the reason so I tried uninstalling these.

It looked a bit more stable in the beginning but then it froze again.

[Mondriaan]

I've just installed a test version of norman on my pc it crashes utorrent, i removed norman and installed another security suite, now the problem is over

[paali]

I eventually uninstalled Norman and it worked with no problem. It's worth to notice that this bug is with Norman Security Suite, not their norman antivirus and firewall.