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uTorrent 1.8 crashing. Appears to be Firefox related.

Kyoujin

By Kyoujin
in Troubleshooting

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Kyoujin Newbie

Kyoujin

Posted
Posted

Recently, uTorrent has begun to crash on me...frequently. Usually within a minute or two after launching the program and seemingly at first, without rhyme or reason. This afternoon, however, I noticed a pattern. Firefox3 was running each time uTorrent crashed during the past 24 hours. So I tested my findings and found them to be true. uTorrent crashes when Firefox3 is running.

I am not sure if this is a result of a recent Firefox update as I have not had Firefox all that long. No more than a week I don't think... (I had been using Opera but I needed the security of the Firefox plug-ins, no-script and flashblock, given the current issues with iFrames and Flash.) I can't say for certain one way or the other if uTorrent worked with Firefox3 at first. I simply do not remember.

Below the problem signature I have linked a .rar containing three crash dumps.

Problem signature:

Problem Event Name: APPCRASH

Application Name: uTorrent.exe

Application Version: 1.8.0.11813

Application Timestamp: 48a2610d

Fault Module Name: hnetcfg.dll_unloaded

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 4791a6c2

Exception Code: c0000005

Exception Offset: 745dc7fa

OS Version: 6.0.6001.2.1.0.256.1

Locale ID: 1033

Additional Information 1: 40d4

Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79

Additional Information 3: 40d4

Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79

kyoujin_crashdumps.rar - 0.08MB

**I have thoroughly scanned for malware using Avast! and Spybot. If this is the result of malware, it is not yet detectable by either program.

Kyoujin Newbie

Kyoujin

Posted
  • Author
Posted

Here is the information you requested.

Hijack This

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:41:43 PM, on 9/15/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
E:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
E:\Program Files (x86)\DAEMON Tools Lite\daemon.exe
E:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Windows\SysWOW64\CTHELPER.EXE
C:\Windows\SysWOW64\CTXFIHLP.EXE
C:\Windows\SysWOW64\CTXFISPI.EXE
E:\Program Files (x86)\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files (x86)\uTorrent\uTorrent.exe
E:\Program Files (x86)\Opera\opera.exe
E:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - e:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - E:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dll
O4 - HKLM\..\Run: [avast!] e:\PROGRA~2\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [AsioThk32Reg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "E:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "E:\Program Files (x86)\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] e:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [DAEMON Tools Lite] "E:\Program Files (x86)\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - e:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - e:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O13 - Gopher Prefix: 
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - e:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - e:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - e:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - e:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - e:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 6743 bytes

Process Explorer

Process    PID    CPU    Description    Company Name
System Idle Process    0    97.68        
 Interrupts    n/a        Hardware Interrupts    
 DPCs    n/a    1.55    Deferred Procedure Calls    
 System    4            
  smss.exe    416        Windows Session Manager    Microsoft Corporation
csrss.exe    484        Client Server Runtime Process    Microsoft Corporation
wininit.exe    528        Windows Start-Up Application    Microsoft Corporation
 services.exe    584        Services and Controller app    Microsoft Corporation
  svchost.exe    744        Host Process for Windows Services    Microsoft Corporation
   ehmsas.exe    2624        Media Center Media Status Aggregator Service    Microsoft Corporation
   CTXFISPI.EXE    12        SPI (Creative X-Fi Module)    Creative Technology Ltd
  nvvsvc.exe    828        NVIDIA Driver Helper Service, Version 175.16    NVIDIA Corporation
   rundll32.exe    1056        Windows host process (Rundll32)    Microsoft Corporation
  svchost.exe    856        Host Process for Windows Services    Microsoft Corporation
  svchost.exe    960        Host Process for Windows Services    Microsoft Corporation
   audiodg.exe    456        Windows Audio Device Graph Isolation     Microsoft Corporation
  svchost.exe    988        Host Process for Windows Services    Microsoft Corporation
   dwm.exe    2824        Desktop Window Manager    Microsoft Corporation
  svchost.exe    1000        Host Process for Windows Services    Microsoft Corporation
   taskeng.exe    2592        Task Scheduler Engine    Microsoft Corporation
   taskeng.exe    2848        Task Scheduler Engine    Microsoft Corporation
   taskeng.exe    3452        Task Scheduler Engine    Microsoft Corporation
  SLsvc.exe    604        Microsoft Software Licensing Service    Microsoft Corporation
  svchost.exe    1044        Host Process for Windows Services    Microsoft Corporation
  svchost.exe    1216        Host Process for Windows Services    Microsoft Corporation
  aswUpdSv.exe    1344        avast! Antivirus updating service    ALWIL Software
  ashServ.exe    1372        avast! antivirus service    ALWIL Software
  spoolsv.exe    1612        Spooler SubSystem App    Microsoft Corporation
  svchost.exe    1640        Host Process for Windows Services    Microsoft Corporation
  svchost.exe    1936        Host Process for Windows Services    Microsoft Corporation
  svchost.exe    2000        Host Process for Windows Services    Microsoft Corporation
  svchost.exe    1336        Host Process for Windows Services    Microsoft Corporation
  SearchIndexer.exe    1712        Microsoft Windows Search Indexer    Microsoft Corporation
  SDWinSec.exe    2084        Spybot-S&D Security Center integration    Safer Networking Ltd.
  ashMaiSv.exe    2236        avast! e-Mail Scanner Service    ALWIL Software
  ashWebSv.exe    2276        avast! Web Scanner    ALWIL Software
 lsass.exe    600        Local Security Authority Process    Microsoft Corporation
 lsm.exe    608        Local Session Manager Service    Microsoft Corporation
csrss.exe    548        Client Server Runtime Process    Microsoft Corporation
winlogon.exe    776        Windows Logon Application    Microsoft Corporation
explorer.exe    2924        Windows Explorer    Microsoft Corporation
 rundll32.exe    740        Windows host process (Rundll32)    Microsoft Corporation
 TeaTimer.exe    2212        System settings protector    Safer Networking Limited
 ehtray.exe    2148        Media Center Tray Applet    Microsoft Corporation
 daemon.exe    1872        DAEMON Tools Lite    DT Soft Ltd
 uTorrent.exe    2036        µTorrent    BitTorrent, Inc.
 opera.exe    1852        Opera Internet Browser    Opera Software
 procexp.exe    1924        Sysinternals Process Explorer    Sysinternals - www.sysinternals.com
  procexp64.exe    3592    1.55    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com
ashDisp.exe    700        avast! service GUI component    ALWIL Software
CTHELPER.EXE    488        CtHelper Application    Creative Technology Ltd
CTXFIHLP.EXE    1464        CTXfiHlp MFC Application    Creative Technology Ltd
jusched.exe    2760        Java(TM) Platform SE binary    Sun Microsystems, Inc.
HijackThis.exe    3848        HijackThis    Trend Micro Inc.
 notepad.exe    4020        Notepad    Microsoft Corporation

Process: uTorrent.exe Pid: 2036

Name    Description    Company Name    Version
ADVAPI32.dll    Advanced Windows 32 Base API    Microsoft Corporation    6.00.6001.18000
CLBCatQ.DLL    COM+ Configuration Catalog    Microsoft Corporation    2001.12.6931.18000
COMCTL32.dll    User Experience Controls Library    Microsoft Corporation    6.10.6001.18000
comdlg32.dll    Common Dialogs DLL    Microsoft Corporation    6.00.6001.18000
dhcpcsvc.DLL    DHCP Client Service    Microsoft Corporation    6.00.6001.18000
dhcpcsvc6.DLL    DHCPv6 Client    Microsoft Corporation    6.00.6001.18000
DNSAPI.dll    DNS Client API DLL    Microsoft Corporation    6.00.6001.18000
GDI32.dll    GDI Client DLL    Microsoft Corporation    6.00.6001.18023
GPAPI.dll    Group Policy Client API    Microsoft Corporation    6.00.6001.18000
iertutil.dll    Run time utility for Internet Explorer    Microsoft Corporation    7.00.6001.18000
IMM32.DLL    Multi-User Windows IMM32 API Client DLL    Microsoft Corporation    6.00.6001.18000
Iphlpapi.dll    IP Helper API    Microsoft Corporation    6.00.6001.18000
kernel32.dll    Windows NT BASE API Client DLL    Microsoft Corporation    6.00.6001.18000
kernel32.dll.mui    Windows NT BASE API Client DLL    Microsoft Corporation    6.00.6001.18000
locale.nls            
locale.nls            
LPK.DLL    Language Pack    Microsoft Corporation    6.00.6001.18000
MSCTF.dll    MSCTF Server DLL    Microsoft Corporation    6.00.6001.18000
msvcrt.dll    Windows NT CRT DLL    Microsoft Corporation    7.00.6001.18000
mswsock.dll    Microsoft Windows Sockets 2.0 Service Provider    Microsoft Corporation    6.00.6001.18000
napinsp.dll    E-mail Naming Shim Provider    Microsoft Corporation    6.00.6001.18000
NETAPI32.dll    Net Win32 API DLL    Microsoft Corporation    6.00.6001.18000
netshell.dll    Network Connections Shell    Microsoft Corporation    6.00.6001.18000
NLAapi.dll    Network Location Awareness 2    Microsoft Corporation    6.00.6001.18000
NSI.dll    NSI User-mode interface DLL    Microsoft Corporation    6.00.6001.18000
ntdll.dll    NT Layer DLL    Microsoft Corporation    6.00.6001.18000
ntdll.dll    NT Layer DLL    Microsoft Corporation    6.00.6001.18000
ole32.dll    Microsoft OLE for Windows    Microsoft Corporation    6.00.6001.18000
oleaut32.dll        Microsoft Corporation    6.00.6001.18000
pnrpnsp.dll    PNRP Name Space Provider    Microsoft Corporation    6.00.6001.18000
PSAPI.DLL    Process Status Helper    Microsoft Corporation    6.00.6000.16386
rasadhlp.dll    Remote Access AutoDial Helper    Microsoft Corporation    6.00.6000.16386
RPCRT4.dll    Remote Procedure Call Runtime    Microsoft Corporation    6.00.6001.18051
rsaenh.dll    Microsoft Enhanced Cryptographic Provider    Microsoft Corporation    6.00.6001.18000
Secur32.dll    Security Support Provider Interface    Microsoft Corporation    6.00.6001.18000
SHELL32.dll    Windows Shell Common Dll    Microsoft Corporation    6.00.6001.18062
shfolder.dll    Shell Folder Service    Microsoft Corporation    6.00.6000.16386
SHLWAPI.dll    Shell Light-weight Utility Library    Microsoft Corporation    6.00.6001.18000
slc.dll    Software Licensing Client Dll    Microsoft Corporation    6.00.6001.18000
SXS.DLL    Fusion 2.5    Microsoft Corporation    6.00.6001.18000
urlmon.dll    OLE32 Extensions for Win32    Microsoft Corporation    7.00.6001.18099
USER32.dll    Multi-User Windows USER API Client DLL    Microsoft Corporation    6.00.6001.18000
USP10.dll    Uniscribe Unicode script processor    Microsoft Corporation    1.626.6001.18000
uTorrent.exe    µTorrent    BitTorrent, Inc.    1.08.0000.11813
uxtheme.dll    Microsoft UxTheme Library    Microsoft Corporation    6.00.6001.18000
WINNSI.DLL    Network Store Information RPC interface    Microsoft Corporation    6.00.6001.18000
winrnr.dll    LDAP RnR Provider DLL    Microsoft Corporation    6.00.6000.16386
WLDAP32.dll    Win32 LDAP API DLL    Microsoft Corporation    6.00.6001.18000
wow64.dll    Win32 Emulation on NT64    Microsoft Corporation    6.00.6001.18000
wow64cpu.dll    AMD64 Wow64 CPU     Microsoft Corporation    6.00.6001.18000
wow64win.dll    Wow64 Console and Win32 API Logging    Microsoft Corporation    6.00.6001.18000
WS2_32.dll    Windows Socket 2.0 32-Bit DLL    Microsoft Corporation    6.00.6001.18000
wship6.dll    Winsock2 Helper DLL (TL/IPv6)    Microsoft Corporation    6.00.6001.18000
wshtcpip.dll    Winsock2 Helper DLL (TL/IPv4)    Microsoft Corporation    6.00.6001.18000

Kyoujin Newbie

Kyoujin

Posted
  • Author
Posted

No I haven't. But I've had Avast! on this machine since I built it...and given that this problem was not occuring when I first started using uTorrent, I doubt that the issue is related to Avast!.

After checking Avast!'s P2P Shield settings I found that uTorrent downloads weren't being scanned at all by P2P Shield. (Good thing like to manually scan downloads.) This would seem to confirm that P2P Shield is not the cause of the problem.

Firon Advanced Member

Firon

Posted
Posted

Well, AV apps do constantly update themselves, and they tend to be a bit more problematic on 64bit OSes... Tried disabling Avast's Web and Email scanners too?

That being said, you may just be running into the crash bug in Vista we've seen for a while now (that we unfortunately haven't been able to figure out).

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