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uTorrent 1.8 crashing. Appears to be Firefox related.


Kyoujin

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Recently, uTorrent has begun to crash on me...frequently. Usually within a minute or two after launching the program and seemingly at first, without rhyme or reason. This afternoon, however, I noticed a pattern. Firefox3 was running each time uTorrent crashed during the past 24 hours. So I tested my findings and found them to be true. uTorrent crashes when Firefox3 is running.

I am not sure if this is a result of a recent Firefox update as I have not had Firefox all that long. No more than a week I don't think... (I had been using Opera but I needed the security of the Firefox plug-ins, no-script and flashblock, given the current issues with iFrames and Flash.) I can't say for certain one way or the other if uTorrent worked with Firefox3 at first. I simply do not remember.

Below the problem signature I have linked a .rar containing three crash dumps.

Problem signature:

Problem Event Name: APPCRASH

Application Name: uTorrent.exe

Application Version: 1.8.0.11813

Application Timestamp: 48a2610d

Fault Module Name: hnetcfg.dll_unloaded

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 4791a6c2

Exception Code: c0000005

Exception Offset: 745dc7fa

OS Version: 6.0.6001.2.1.0.256.1

Locale ID: 1033

Additional Information 1: 40d4

Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79

Additional Information 3: 40d4

Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79

kyoujin_crashdumps.rar - 0.08MB

**I have thoroughly scanned for malware using Avast! and Spybot. If this is the result of malware, it is not yet detectable by either program.

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Here is the information you requested.

Hijack This

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:41:43 PM, on 9/15/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
E:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
E:\Program Files (x86)\DAEMON Tools Lite\daemon.exe
E:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Windows\SysWOW64\CTHELPER.EXE
C:\Windows\SysWOW64\CTXFIHLP.EXE
C:\Windows\SysWOW64\CTXFISPI.EXE
E:\Program Files (x86)\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files (x86)\uTorrent\uTorrent.exe
E:\Program Files (x86)\Opera\opera.exe
E:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - e:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - E:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dll
O4 - HKLM\..\Run: [avast!] e:\PROGRA~2\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [AsioThk32Reg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "E:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "E:\Program Files (x86)\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] e:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [DAEMON Tools Lite] "E:\Program Files (x86)\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - e:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - e:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O13 - Gopher Prefix:
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - e:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - e:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - e:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - e:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - e:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 6743 bytes

Process Explorer

Process    PID    CPU    Description    Company Name
System Idle Process 0 97.68
Interrupts n/a Hardware Interrupts
DPCs n/a 1.55 Deferred Procedure Calls
System 4
smss.exe 416 Windows Session Manager Microsoft Corporation
csrss.exe 484 Client Server Runtime Process Microsoft Corporation
wininit.exe 528 Windows Start-Up Application Microsoft Corporation
services.exe 584 Services and Controller app Microsoft Corporation
svchost.exe 744 Host Process for Windows Services Microsoft Corporation
ehmsas.exe 2624 Media Center Media Status Aggregator Service Microsoft Corporation
CTXFISPI.EXE 12 SPI (Creative X-Fi Module) Creative Technology Ltd
nvvsvc.exe 828 NVIDIA Driver Helper Service, Version 175.16 NVIDIA Corporation
rundll32.exe 1056 Windows host process (Rundll32) Microsoft Corporation
svchost.exe 856 Host Process for Windows Services Microsoft Corporation
svchost.exe 960 Host Process for Windows Services Microsoft Corporation
audiodg.exe 456 Windows Audio Device Graph Isolation Microsoft Corporation
svchost.exe 988 Host Process for Windows Services Microsoft Corporation
dwm.exe 2824 Desktop Window Manager Microsoft Corporation
svchost.exe 1000 Host Process for Windows Services Microsoft Corporation
taskeng.exe 2592 Task Scheduler Engine Microsoft Corporation
taskeng.exe 2848 Task Scheduler Engine Microsoft Corporation
taskeng.exe 3452 Task Scheduler Engine Microsoft Corporation
SLsvc.exe 604 Microsoft Software Licensing Service Microsoft Corporation
svchost.exe 1044 Host Process for Windows Services Microsoft Corporation
svchost.exe 1216 Host Process for Windows Services Microsoft Corporation
aswUpdSv.exe 1344 avast! Antivirus updating service ALWIL Software
ashServ.exe 1372 avast! antivirus service ALWIL Software
spoolsv.exe 1612 Spooler SubSystem App Microsoft Corporation
svchost.exe 1640 Host Process for Windows Services Microsoft Corporation
svchost.exe 1936 Host Process for Windows Services Microsoft Corporation
svchost.exe 2000 Host Process for Windows Services Microsoft Corporation
svchost.exe 1336 Host Process for Windows Services Microsoft Corporation
SearchIndexer.exe 1712 Microsoft Windows Search Indexer Microsoft Corporation
SDWinSec.exe 2084 Spybot-S&D Security Center integration Safer Networking Ltd.
ashMaiSv.exe 2236 avast! e-Mail Scanner Service ALWIL Software
ashWebSv.exe 2276 avast! Web Scanner ALWIL Software
lsass.exe 600 Local Security Authority Process Microsoft Corporation
lsm.exe 608 Local Session Manager Service Microsoft Corporation
csrss.exe 548 Client Server Runtime Process Microsoft Corporation
winlogon.exe 776 Windows Logon Application Microsoft Corporation
explorer.exe 2924 Windows Explorer Microsoft Corporation
rundll32.exe 740 Windows host process (Rundll32) Microsoft Corporation
TeaTimer.exe 2212 System settings protector Safer Networking Limited
ehtray.exe 2148 Media Center Tray Applet Microsoft Corporation
daemon.exe 1872 DAEMON Tools Lite DT Soft Ltd
uTorrent.exe 2036 µTorrent BitTorrent, Inc.
opera.exe 1852 Opera Internet Browser Opera Software
procexp.exe 1924 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
procexp64.exe 3592 1.55 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
ashDisp.exe 700 avast! service GUI component ALWIL Software
CTHELPER.EXE 488 CtHelper Application Creative Technology Ltd
CTXFIHLP.EXE 1464 CTXfiHlp MFC Application Creative Technology Ltd
jusched.exe 2760 Java(TM) Platform SE binary Sun Microsystems, Inc.
HijackThis.exe 3848 HijackThis Trend Micro Inc.
notepad.exe 4020 Notepad Microsoft Corporation

Process: uTorrent.exe Pid: 2036

Name Description Company Name Version
ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 6.00.6001.18000
CLBCatQ.DLL COM+ Configuration Catalog Microsoft Corporation 2001.12.6931.18000
COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.10.6001.18000
comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.00.6001.18000
dhcpcsvc.DLL DHCP Client Service Microsoft Corporation 6.00.6001.18000
dhcpcsvc6.DLL DHCPv6 Client Microsoft Corporation 6.00.6001.18000
DNSAPI.dll DNS Client API DLL Microsoft Corporation 6.00.6001.18000
GDI32.dll GDI Client DLL Microsoft Corporation 6.00.6001.18023
GPAPI.dll Group Policy Client API Microsoft Corporation 6.00.6001.18000
iertutil.dll Run time utility for Internet Explorer Microsoft Corporation 7.00.6001.18000
IMM32.DLL Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.00.6001.18000
Iphlpapi.dll IP Helper API Microsoft Corporation 6.00.6001.18000
kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 6.00.6001.18000
kernel32.dll.mui Windows NT BASE API Client DLL Microsoft Corporation 6.00.6001.18000
locale.nls
locale.nls
LPK.DLL Language Pack Microsoft Corporation 6.00.6001.18000
MSCTF.dll MSCTF Server DLL Microsoft Corporation 6.00.6001.18000
msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.6001.18000
mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.00.6001.18000
napinsp.dll E-mail Naming Shim Provider Microsoft Corporation 6.00.6001.18000
NETAPI32.dll Net Win32 API DLL Microsoft Corporation 6.00.6001.18000
netshell.dll Network Connections Shell Microsoft Corporation 6.00.6001.18000
NLAapi.dll Network Location Awareness 2 Microsoft Corporation 6.00.6001.18000
NSI.dll NSI User-mode interface DLL Microsoft Corporation 6.00.6001.18000
ntdll.dll NT Layer DLL Microsoft Corporation 6.00.6001.18000
ntdll.dll NT Layer DLL Microsoft Corporation 6.00.6001.18000
ole32.dll Microsoft OLE for Windows Microsoft Corporation 6.00.6001.18000
oleaut32.dll Microsoft Corporation 6.00.6001.18000
pnrpnsp.dll PNRP Name Space Provider Microsoft Corporation 6.00.6001.18000
PSAPI.DLL Process Status Helper Microsoft Corporation 6.00.6000.16386
rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.00.6000.16386
RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 6.00.6001.18051
rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 6.00.6001.18000
Secur32.dll Security Support Provider Interface Microsoft Corporation 6.00.6001.18000
SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.6001.18062
shfolder.dll Shell Folder Service Microsoft Corporation 6.00.6000.16386
SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.6001.18000
slc.dll Software Licensing Client Dll Microsoft Corporation 6.00.6001.18000
SXS.DLL Fusion 2.5 Microsoft Corporation 6.00.6001.18000
urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation 7.00.6001.18099
USER32.dll Multi-User Windows USER API Client DLL Microsoft Corporation 6.00.6001.18000
USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.6001.18000
uTorrent.exe µTorrent BitTorrent, Inc. 1.08.0000.11813
uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.6001.18000
WINNSI.DLL Network Store Information RPC interface Microsoft Corporation 6.00.6001.18000
winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 6.00.6000.16386
WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 6.00.6001.18000
wow64.dll Win32 Emulation on NT64 Microsoft Corporation 6.00.6001.18000
wow64cpu.dll AMD64 Wow64 CPU Microsoft Corporation 6.00.6001.18000
wow64win.dll Wow64 Console and Win32 API Logging Microsoft Corporation 6.00.6001.18000
WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.00.6001.18000
wship6.dll Winsock2 Helper DLL (TL/IPv6) Microsoft Corporation 6.00.6001.18000
wshtcpip.dll Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.00.6001.18000

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No I haven't. But I've had Avast! on this machine since I built it...and given that this problem was not occuring when I first started using uTorrent, I doubt that the issue is related to Avast!.

After checking Avast!'s P2P Shield settings I found that uTorrent downloads weren't being scanned at all by P2P Shield. (Good thing like to manually scan downloads.) This would seem to confirm that P2P Shield is not the cause of the problem.

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Well, AV apps do constantly update themselves, and they tend to be a bit more problematic on 64bit OSes... Tried disabling Avast's Web and Email scanners too?

That being said, you may just be running into the crash bug in Vista we've seen for a while now (that we unfortunately haven't been able to figure out).

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