Computer Gets Really Sketchy

SecretMaster · September 27, 2008

Hello. I've run into a problem with uTorrent that I can't figure out. I'll start up uTorrent as I normally do, downloading things, then go about my business (surfing the web, for instance). Everything gets slow, and I don't exactly mean internet connection. The mouse...becomes...sketchy... It moves in stutters and stops. I have to be very gentle when I want to do something in response (usually right-clicking on the uTorrent icon in the system tray to turn it off) because my hand movements may translate into a lot of movement when the mouse jerks around. This also happens with hotkeys, such as Alt+Tab or Alt+F4. Sometimes the keyboard registers, sometimes not. I don't know if you've ever had your CPU usage spike to 100% for prolonged periods of time, and sometimes everything gets herky-jerky. This is exactly like that (until recently had a rather primitive CPU that did this, now I'm running quad-core and it still happens...but with uTorrent!). What is causing this? If I were to open uTorrent, then immediately Stop all downloads/uploads, this doesn't happen. If I open uTorrent and Pause all downloads/uploads, it still happens. And, if I have uTorrent running for a while, then stop all downloads (assuming the jerking isn't so bad and I can do this) it still happens. What's going on with this? Even one download will do this.

Okay, then there's another problem. Let's say I've been running uTorrent for a long time, or even a few minutes. Some uninterrupted moment of time, uTorrent is running. I Stop all uTorrent downloads. Maybe even I exit uTorrent and it's not even in the system any more. Doesn't matter; this happens. My browser won't work. I'm using Firefox, and any link I open, mail I open (from Gmail), page I reload, search for on Google... I get a network time out. Every time! I can step away for a few minutes, and it still won't get me anywhere when I come back. And uTorrent's closed, remember. But, if I close Firefox, then count to 15 or so, and re-open the browser, everything works again. Now. If I have to close Firefox to surf because uTorrent is using all the bandwidth, that's fine and understandable. But, why would Firefox not be able to get anything until I close and restart?

Incidentally, I'm running unlimited downloads and uploads on uTorrent. Notice I'm not wondering why I can't surf while uTorrent's active so much as I'm wondering why the jerky-jerky stuff's going on, AND why I have to restart my browser. Please educate me!

Thank you!

Firon · September 27, 2008

Post a HijackThis log please.

Also, it sounds like your hard drive has lapsed into PIO mode. Uninstall all your IDE and SATA controllers in the Device Manager and reboot.

SecretMaster · September 27, 2008

Could you tell me what HijackThis is? Is this a snapshot log of what my computer is doing/running?

Let me know, I'm heading out now, but will get back to this tonight.

Firon · September 27, 2008

It's a program that gives us a log of processes, services and certain other useful information to help us know if there's something problematic installed on your system.

thelittlefire · September 28, 2008

Instructions are at the bottom of http://forum.utorrent.com/viewtopic.php?id=15992

You know when my computer started crawling... and @ 100%, when my disk was nearly full but the driver (3rd party EXT filesystem driver) didn't know how to say ERROR; and stop the data from downloading. I've also seen cases where your pagefile/RAM/cache gets used up and when things start swapping you get INSANE lag.

SecretMaster · September 28, 2008

Hi. Thanks for the info on HijackThis. Seems like a great tool. I ran a scan with uTorrent running.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=&Br=GTW&Loc=ENG_US&Sys=DTP&M=FX4710-UB003A

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=&Br=GTW&Loc=ENG_US&Sys=DTP&M=FX4710-UB003A

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=&Br=GTW&Loc=ENG_US&Sys=DTP&M=FX4710-UB003A

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&SubCH=&Br=GTW&Loc=ENG_US&Sys=DTP&M=FX4710-UB003A

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

F2 - REG:system.ini: UserInit=userinit.exe

O1 - Hosts: ::1 localhost

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG8\avgssie.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dll

O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~2\AVG\AVG8\AVGTOO~1.DLL

O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~2\AVG\AVG8\AVGTOO~1.DLL

O4 - HKLM\..\Run: [smart Copy] "C:\Program Files (x86)\IOI\Smart Copy\ButtonMonitor.exe" -A

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Java\jre1.6.0_07\bin\jusched.exe"

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~2\AVG\AVG8\avgtray.exe

O4 - HKLM\..\Run: [mxomssmenu] "C:\Program Files (x86)\Maxtor\OneTouch Status\maxmenumgr.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe

O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe

O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\bigfix.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~2\Java\JRE16~2.0_0\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~2\Java\JRE16~2.0_0\bin\ssv.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll

O13 - Gopher Prefix:

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG8\avgpp.dll

O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files (x86)\Lavasoft\Ad-Aware\aawservice.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~2\AVG\AVG8\avgemc.exe

O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~2\AVG\AVG8\avgwdsvc.exe

O23 - Service: AVG8 Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\PROGRA~2\AVG\AVG8\avgfws8.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe

O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\Gateway Games\Gateway Game Console\GameConsoleService.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files (x86)\Maxtor\Sync\SyncServices.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

O23 - Service: XAudioService - Unknown owner - C:\Windows\system32\DRIVERS\xaudio64.exe (file missing)

DreadWingKnight · September 28, 2008

That is not a complete log.

thelittlefire · September 28, 2008

Did you check your drive controllers to be sure their CURRENT transfer wasn't in PIO?

SecretMaster · September 28, 2008

"That is not a complete log."

It's not? I can try it again. Maybe I did something wrong the first time.

"Did you check your drive controllers to be sure their CURRENT transfer wasn't in PIO?"

I don't know what this means.

Here's the log again. HiJackThis --> "Do a system scan and save a log file" --> Copy from Notepad:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 2:42:41 PM, on 9/28/2008

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files (x86)\Java\jre1.6.0_07\bin\jusched.exe

C:\Program Files\BigFix\bigfix.exe

C:\Program Files (x86)\AVG\AVG8\avgtray.exe

C:\Program Files (x86)\Maxtor\OneTouch Status\MaxMenuMgr.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\uTorrent\uTorrent.exe

C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=&Br=GTW&Loc=ENG_US&Sys=DTP&M=FX4710-UB003A

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896