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Utorrent freezing in Vista


swex

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Hi,

I am having an issue where utorrent freezes (goes to not responding) roughly 20 seconds after starting it. I have tried countless times to reinstall the program from scratch and still no luck. Also, when this happens I am not able to cleanly terminate the process in the task manager - Clicking "End Process" does nothing, and 1-3 minutes later the process disappears on its own. I am running Vista business edition (32bit). And utorrent worked fine until recently. The only thing I did in utorrent was to add some RSS feeds which I had not done before. After I did this utorrent stopped running correctly and even after removing anything that could refer to the feeds (including the program itself, everything in %appdata% and the registry) it still freezes.

I am not running any antivirus / security software right now so that is not the issue.

I ran Hijackthis and you can find the log below, if there are any other steps I can take to help troubleshoot please let me know. Any help with this would be hugely appreciated, this is driving me insane now :-(

Here is my HJT log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 23:19:41, on 06/11/2008

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Windows\WindowsMobile\wmdc.exe

C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Logitech\SetPoint\SetPoint.exe

C:\Program Files\UltraMon\UltraMon.exe

C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE

C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

C:\Windows\regedit.exe

C:\Windows\explorer.exe

C:\Users\Tom\AppData\Local\Temp\Rar$EX01.196\procexp.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O4 - HKLM\..\Run: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe

O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [sigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = ?

O4 - Global Startup: Logitech SetPoint.lnk = ?

O4 - Global Startup: UltraMon.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll

O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll

O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL

O13 - Gopher Prefix:

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe

O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe

O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_6fa9efce\STacSV.exe

--

End of file - 5127 bytes

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Hi,

This?

Process PID CPU Description Company Name

System Idle Process 0 78.92

Interrupts n/a 1.53 Hardware Interrupts

DPCs n/a Deferred Procedure Calls

System 4

smss.exe 424 Windows Session Manager Microsoft Corporation

csrss.exe 492 Client Server Runtime Process Microsoft Corporation

csrss.exe 544 0.77 Client Server Runtime Process Microsoft Corporation

wininit.exe 552 Windows Start-Up Application Microsoft Corporation

services.exe 592 Services and Controller app Microsoft Corporation

svchost.exe 812 Host Process for Windows Services Microsoft Corporation

iashost.exe 1568 IAS Host Microsoft Corporation

WmiPrvSE.exe 2124 WMI Provider Host Microsoft Corporation

OUTLOOK.EXE 1256 Microsoft Office Outlook Microsoft Corporation

nvvsvc.exe 852 NVIDIA Driver Helper Service, Version 178.24 NVIDIA Corporation

rundll32.exe 1452 Windows host process (Rundll32) Microsoft Corporation

svchost.exe 880 Host Process for Windows Services Microsoft Corporation

svchost.exe 988 Host Process for Windows Services Microsoft Corporation

audiodg.exe 1116 Windows Audio Device Graph Isolation Microsoft Corporation

svchost.exe 1024 Host Process for Windows Services Microsoft Corporation

dwm.exe 2880 2.30 Desktop Window Manager Microsoft Corporation

svchost.exe 1044 Host Process for Windows Services Microsoft Corporation

taskeng.exe 1732 Task Scheduler Engine Microsoft Corporation

taskeng.exe 2872 Task Scheduler Engine Microsoft Corporation

svchost.exe 1140 Host Process for Windows Services Microsoft Corporation

SLsvc.exe 1156 Microsoft Software Licensing Service Microsoft Corporation

svchost.exe 1188 Host Process for Windows Services Microsoft Corporation

svchost.exe 1328 Host Process for Windows Services Microsoft Corporation

spoolsv.exe 1516 Spooler SubSystem App Microsoft Corporation

svchost.exe 1540 Host Process for Windows Services Microsoft Corporation

svchost.exe 1832 Host Process for Windows Services Microsoft Corporation

stacsv.exe 204 0.77 STacSV Module IDT, Inc.

svchost.exe 284 Host Process for Windows Services Microsoft Corporation

svchost.exe 444 Host Process for Windows Services Microsoft Corporation

SearchIndexer.exe 452 Microsoft Windows Search Indexer Microsoft Corporation

wmpnetwk.exe 1300 Windows Media Player Network Sharing Service Microsoft Corporation

svchost.exe 2168 Host Process for Windows Services Microsoft Corporation

lsass.exe 644 Local Security Authority Process Microsoft Corporation

lsm.exe 660 Local Session Manager Service Microsoft Corporation

winlogon.exe 632 Windows Logon Application Microsoft Corporation

explorer.exe 2936 0.77 Windows Explorer Microsoft Corporation

wmdc.exe 3208 Windows Mobile Device Center Microsoft Corporation

sttray.exe 3280 Sigmatel Audio system tray application IDT, Inc.

rundll32.exe 3296 Windows host process (Rundll32) Microsoft Corporation

sidebar.exe 3304 Windows Sidebar Microsoft Corporation

sidebar.exe 1196 2.30 Windows Sidebar Microsoft Corporation

wmpnscfg.exe 3312 Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation

SetPoint.exe 3340 Logitech SetPoint Event Manager (UNICODE) Logitech, Inc.

KHALMNPR.exe 3004 Logitech KHAL Main Process Logitech, Inc.

UltraMon.exe 3372 2.30 UltraMon Realtime Soft Ltd

ONENOTEM.EXE 3388 Microsoft Office OneNote Quick Launcher Microsoft Corporation

Azureus.exe 4044 Vuze Inc.

firefox.exe 3520 Firefox Mozilla Corporation

procexp.exe 2316 9.96 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

uTorrent.exe 1424 µTorrent BitTorrent, Inc.

Process: uTorrent.exe Pid: 1424

Name Description Company Name Version

AcGenral.DLL Windows Compatibility DLL Microsoft Corporation 6.00.6001.18112

AcLayers.dll Windows Compatibility DLL Microsoft Corporation 6.00.6001.18089

ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 6.00.6001.18000

apphelp.dll Application Compatibility Client Library Microsoft Corporation 6.00.6001.18000

CLBCatQ.DLL COM+ Configuration Catalog Microsoft Corporation 2001.12.6931.18000

COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.10.6001.18000

comctl32.dll.mui User Experience Controls Library Microsoft Corporation 6.10.6001.18000

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.00.6001.18000

dhcpcsvc.DLL DHCP Client Service Microsoft Corporation 6.00.6001.18000

dhcpcsvc6.DLL DHCPv6 Client Microsoft Corporation 6.00.6001.18000

DnsApi.dll DNS Client API DLL Microsoft Corporation 6.00.6001.18000

DUser.dll Windows DirectUser Engine Microsoft Corporation 6.00.6001.18000

duser.dll.mui Windows DirectUser Engine Microsoft Corporation 6.00.6000.16386

dwmapi.dll Microsoft Desktop Window Manager API Microsoft Corporation 6.00.6001.18000

FirewallAPI.dll Windows Firewall API Microsoft Corporation 6.00.6001.18000

GameHook.dll Logitech Gaming Hook (UNICODE) Logitech, Inc. 4.60.0122.0000

GDI32.dll GDI Client DLL Microsoft Corporation 6.00.6001.18023

iertutil.dll Run time utility for Internet Explorer Microsoft Corporation 7.00.6001.18148

imageres.dll Windows Image Resource Microsoft Corporation 6.00.6000.16386

imageres.dll.mui Windows Image Resource Microsoft Corporation 6.00.6000.16386

IMM32.DLL Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.00.6001.18000

Iphlpapi.dll IP Helper API Microsoft Corporation 6.00.6001.18000

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 6.00.6001.18000

lgscroll.dll Logitech Scroll Enabler (UNICODE) Logitech, Inc. 4.60.0122.0000

locale.nls

locale.nls

LPK.DLL Language Pack Microsoft Corporation 6.00.6001.18000

MPR.dll Multiple Provider Router DLL Microsoft Corporation 6.00.6001.18000

MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation 6.00.6001.18000

MSCTF.dll MSCTF Server DLL Microsoft Corporation 6.00.6001.18000

MSVCR80.dll Microsoft® C Runtime Library Microsoft Corporation 8.00.50727.1434

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.6001.18000

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.00.6001.18000

napinsp.dll E-mail Naming Shim Provider Microsoft Corporation 6.00.6001.18000

NETAPI32.dll Net Win32 API DLL Microsoft Corporation 6.00.6001.18157

NLAapi.dll Network Location Awareness 2 Microsoft Corporation 6.00.6001.18000

npmproxy.dll Network List Manager Proxy Microsoft Corporation 6.00.6000.16386

NSI.dll NSI User-mode interface DLL Microsoft Corporation 6.00.6001.18000

ntdll.dll NT Layer DLL Microsoft Corporation 6.00.6001.18000

NTMARTA.DLL Windows NT MARTA provider Microsoft Corporation 6.00.6001.18000

ole32.dll Microsoft OLE for Windows Microsoft Corporation 6.00.6001.18000

OLEACC.dll Active Accessibility Core Component Microsoft Corporation 4.02.5406.0000

oleaccrc.dll Active Accessibility Resource DLL Microsoft Corporation 4.02.5406.0000

OLEAUT32.dll Microsoft Corporation 6.00.6001.18000

PSAPI.DLL Process Status Helper Microsoft Corporation 6.00.6000.16386

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.00.6000.16386

RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 6.00.6001.18051

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 6.00.6001.18000

RTSUltraMonHook.dll Hook DLL for Realtime Soft UltraMon Realtime Soft Ltd 3.00.0002.0000

SAMLIB.dll SAM Library DLL Microsoft Corporation 6.00.6001.18000

Secur32.dll Security Support Provider Interface Microsoft Corporation 6.00.6001.18000

SETUPAPI.dll Windows Setup API Microsoft Corporation 6.00.6001.18000

sfc.dll Windows File Protection Microsoft Corporation 6.00.6000.16386

sfc_os.DLL Windows File Protection Microsoft Corporation 6.00.6001.18000

SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.6001.18062

shfolder.dll Shell Folder Service Microsoft Corporation 6.00.6000.16386

ShimEng.dll Shim Engine DLL Microsoft Corporation 6.00.6000.16386

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.6001.18000

SHUNIMPL.dll Windows Shell Obsolete APIs Microsoft Corporation 6.00.6000.16386

urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation 7.00.6001.18148

USER32.dll Multi-User Windows USER API Client DLL Microsoft Corporation 6.00.6001.18000

USERENV.dll Userenv Microsoft Corporation 6.00.6001.18000

USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.6001.18000

uTorrent.exe µTorrent BitTorrent, Inc. 1.08.0001.12639

UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.6001.18000

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 6.00.6001.18000

WINMM.dll MCI API DLL Microsoft Corporation 6.00.6001.18000

WINNSI.DLL Network Store Information RPC interface Microsoft Corporation 6.00.6001.18000

winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 6.00.6000.16386

WINSPOOL.DRV Windows Spooler Driver Microsoft Corporation 6.00.6001.18000

WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 6.00.6001.18000

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.00.6001.18000

wship6.dll Winsock2 Helper DLL (TL/IPv6) Microsoft Corporation 6.00.6001.18000

wshtcpip.dll Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.00.6001.18000

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The admins get angry when you suggest Logitech's software hooking causes problems.

Uhh, RSS is stored in rss.dat did you clear that out? Check the feeds in a browser, do they link directly to the TORRENT files?

Unfortunately this doesn't seem to be an easy problem and so I'd suggest looking/viewing/copying the call stack(s) for the utorrent threads. Then again, it's also passing the buck... so perhaps creating a DMP file from the Task Manager (right click, create crash dump) compress and upload to someplace like http://mediafire.com would be just as useful.

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The admins get angry when you suggest Logitech's software hooking causes problems.

When, and in what way?

@swex: What do you use UltraMon for anyway? Anything particularly advanced? If it's for dual-screen wallpapers, nVidia's nView driver software does that for you. If you use it for the multi-monitor taskbar... well, there's a freeware called Multi-Monitor TaskBar that does that too :P Note that I don't use either pieces of software, though, so I don't know whether they'd cause compatibility issues either.

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