swex Posted November 6, 2008 Report Share Posted November 6, 2008 Hi,I am having an issue where utorrent freezes (goes to not responding) roughly 20 seconds after starting it. I have tried countless times to reinstall the program from scratch and still no luck. Also, when this happens I am not able to cleanly terminate the process in the task manager - Clicking "End Process" does nothing, and 1-3 minutes later the process disappears on its own. I am running Vista business edition (32bit). And utorrent worked fine until recently. The only thing I did in utorrent was to add some RSS feeds which I had not done before. After I did this utorrent stopped running correctly and even after removing anything that could refer to the feeds (including the program itself, everything in %appdata% and the registry) it still freezes.I am not running any antivirus / security software right now so that is not the issue.I ran Hijackthis and you can find the log below, if there are any other steps I can take to help troubleshoot please let me know. Any help with this would be hugely appreciated, this is driving me insane now :-(Here is my HJT log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 23:19:41, on 06/11/2008Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18000)Boot mode: NormalRunning processes:C:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Windows\WindowsMobile\wmdc.exeC:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exeC:\Windows\System32\rundll32.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\Logitech\SetPoint\SetPoint.exeC:\Program Files\UltraMon\UltraMon.exeC:\Program Files\Microsoft Office\Office12\ONENOTEM.EXEC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXEC:\Program Files\Microsoft Office\Office12\OUTLOOK.EXEC:\Windows\regedit.exeC:\Windows\explorer.exeC:\Users\Tom\AppData\Local\Temp\Rar$EX01.196\procexp.exeC:\Program Files\uTorrent\uTorrent.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhostO2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dllO2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dllO4 - HKLM\..\Run: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exeO4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXEO4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"O4 - HKLM\..\Run: [sigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exeO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartupO4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInitO4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRunO4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exeO4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = ?O4 - Global Startup: Logitech SetPoint.lnk = ?O4 - Global Startup: UltraMon.lnk = ?O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dllO9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dllO9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dllO9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLLO13 - Gopher Prefix: O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cabO18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dllO23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exeO23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exeO23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_6fa9efce\STacSV.exe--End of file - 5127 bytes Link to comment Share on other sites More sharing options...
moogly Posted November 6, 2008 Report Share Posted November 6, 2008 Post Process Explorer log too. DONT forget to select uTorrent.exe and enable DLL mode (ctrl+d) Link to comment Share on other sites More sharing options...
swex Posted November 6, 2008 Author Report Share Posted November 6, 2008 Hi,This?Process PID CPU Description Company NameSystem Idle Process 0 78.92 Interrupts n/a 1.53 Hardware Interrupts DPCs n/a Deferred Procedure Calls System 4 smss.exe 424 Windows Session Manager Microsoft Corporationcsrss.exe 492 Client Server Runtime Process Microsoft Corporationcsrss.exe 544 0.77 Client Server Runtime Process Microsoft Corporationwininit.exe 552 Windows Start-Up Application Microsoft Corporation services.exe 592 Services and Controller app Microsoft Corporation svchost.exe 812 Host Process for Windows Services Microsoft Corporation iashost.exe 1568 IAS Host Microsoft Corporation WmiPrvSE.exe 2124 WMI Provider Host Microsoft Corporation OUTLOOK.EXE 1256 Microsoft Office Outlook Microsoft Corporation nvvsvc.exe 852 NVIDIA Driver Helper Service, Version 178.24 NVIDIA Corporation rundll32.exe 1452 Windows host process (Rundll32) Microsoft Corporation svchost.exe 880 Host Process for Windows Services Microsoft Corporation svchost.exe 988 Host Process for Windows Services Microsoft Corporation audiodg.exe 1116 Windows Audio Device Graph Isolation Microsoft Corporation svchost.exe 1024 Host Process for Windows Services Microsoft Corporation dwm.exe 2880 2.30 Desktop Window Manager Microsoft Corporation svchost.exe 1044 Host Process for Windows Services Microsoft Corporation taskeng.exe 1732 Task Scheduler Engine Microsoft Corporation taskeng.exe 2872 Task Scheduler Engine Microsoft Corporation svchost.exe 1140 Host Process for Windows Services Microsoft Corporation SLsvc.exe 1156 Microsoft Software Licensing Service Microsoft Corporation svchost.exe 1188 Host Process for Windows Services Microsoft Corporation svchost.exe 1328 Host Process for Windows Services Microsoft Corporation spoolsv.exe 1516 Spooler SubSystem App Microsoft Corporation svchost.exe 1540 Host Process for Windows Services Microsoft Corporation svchost.exe 1832 Host Process for Windows Services Microsoft Corporation stacsv.exe 204 0.77 STacSV Module IDT, Inc. svchost.exe 284 Host Process for Windows Services Microsoft Corporation svchost.exe 444 Host Process for Windows Services Microsoft Corporation SearchIndexer.exe 452 Microsoft Windows Search Indexer Microsoft Corporation wmpnetwk.exe 1300 Windows Media Player Network Sharing Service Microsoft Corporation svchost.exe 2168 Host Process for Windows Services Microsoft Corporation lsass.exe 644 Local Security Authority Process Microsoft Corporation lsm.exe 660 Local Session Manager Service Microsoft Corporationwinlogon.exe 632 Windows Logon Application Microsoft Corporationexplorer.exe 2936 0.77 Windows Explorer Microsoft Corporation wmdc.exe 3208 Windows Mobile Device Center Microsoft Corporation sttray.exe 3280 Sigmatel Audio system tray application IDT, Inc. rundll32.exe 3296 Windows host process (Rundll32) Microsoft Corporation sidebar.exe 3304 Windows Sidebar Microsoft Corporation sidebar.exe 1196 2.30 Windows Sidebar Microsoft Corporation wmpnscfg.exe 3312 Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation SetPoint.exe 3340 Logitech SetPoint Event Manager (UNICODE) Logitech, Inc. KHALMNPR.exe 3004 Logitech KHAL Main Process Logitech, Inc. UltraMon.exe 3372 2.30 UltraMon Realtime Soft Ltd ONENOTEM.EXE 3388 Microsoft Office OneNote Quick Launcher Microsoft Corporation Azureus.exe 4044 Vuze Inc. firefox.exe 3520 Firefox Mozilla Corporation procexp.exe 2316 9.96 Sysinternals Process Explorer Sysinternals - www.sysinternals.com uTorrent.exe 1424 µTorrent BitTorrent, Inc.Process: uTorrent.exe Pid: 1424Name Description Company Name VersionAcGenral.DLL Windows Compatibility DLL Microsoft Corporation 6.00.6001.18112AcLayers.dll Windows Compatibility DLL Microsoft Corporation 6.00.6001.18089ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 6.00.6001.18000apphelp.dll Application Compatibility Client Library Microsoft Corporation 6.00.6001.18000CLBCatQ.DLL COM+ Configuration Catalog Microsoft Corporation 2001.12.6931.18000COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.10.6001.18000comctl32.dll.mui User Experience Controls Library Microsoft Corporation 6.10.6001.18000comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.00.6001.18000dhcpcsvc.DLL DHCP Client Service Microsoft Corporation 6.00.6001.18000dhcpcsvc6.DLL DHCPv6 Client Microsoft Corporation 6.00.6001.18000DnsApi.dll DNS Client API DLL Microsoft Corporation 6.00.6001.18000DUser.dll Windows DirectUser Engine Microsoft Corporation 6.00.6001.18000duser.dll.mui Windows DirectUser Engine Microsoft Corporation 6.00.6000.16386dwmapi.dll Microsoft Desktop Window Manager API Microsoft Corporation 6.00.6001.18000FirewallAPI.dll Windows Firewall API Microsoft Corporation 6.00.6001.18000GameHook.dll Logitech Gaming Hook (UNICODE) Logitech, Inc. 4.60.0122.0000GDI32.dll GDI Client DLL Microsoft Corporation 6.00.6001.18023iertutil.dll Run time utility for Internet Explorer Microsoft Corporation 7.00.6001.18148imageres.dll Windows Image Resource Microsoft Corporation 6.00.6000.16386imageres.dll.mui Windows Image Resource Microsoft Corporation 6.00.6000.16386IMM32.DLL Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.00.6001.18000Iphlpapi.dll IP Helper API Microsoft Corporation 6.00.6001.18000kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 6.00.6001.18000lgscroll.dll Logitech Scroll Enabler (UNICODE) Logitech, Inc. 4.60.0122.0000locale.nls locale.nls LPK.DLL Language Pack Microsoft Corporation 6.00.6001.18000MPR.dll Multiple Provider Router DLL Microsoft Corporation 6.00.6001.18000MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation 6.00.6001.18000MSCTF.dll MSCTF Server DLL Microsoft Corporation 6.00.6001.18000MSVCR80.dll Microsoft® C Runtime Library Microsoft Corporation 8.00.50727.1434msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.6001.18000mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.00.6001.18000napinsp.dll E-mail Naming Shim Provider Microsoft Corporation 6.00.6001.18000NETAPI32.dll Net Win32 API DLL Microsoft Corporation 6.00.6001.18157NLAapi.dll Network Location Awareness 2 Microsoft Corporation 6.00.6001.18000npmproxy.dll Network List Manager Proxy Microsoft Corporation 6.00.6000.16386NSI.dll NSI User-mode interface DLL Microsoft Corporation 6.00.6001.18000ntdll.dll NT Layer DLL Microsoft Corporation 6.00.6001.18000NTMARTA.DLL Windows NT MARTA provider Microsoft Corporation 6.00.6001.18000ole32.dll Microsoft OLE for Windows Microsoft Corporation 6.00.6001.18000OLEACC.dll Active Accessibility Core Component Microsoft Corporation 4.02.5406.0000oleaccrc.dll Active Accessibility Resource DLL Microsoft Corporation 4.02.5406.0000OLEAUT32.dll Microsoft Corporation 6.00.6001.18000PSAPI.DLL Process Status Helper Microsoft Corporation 6.00.6000.16386rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.00.6000.16386RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 6.00.6001.18051rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 6.00.6001.18000RTSUltraMonHook.dll Hook DLL for Realtime Soft UltraMon Realtime Soft Ltd 3.00.0002.0000SAMLIB.dll SAM Library DLL Microsoft Corporation 6.00.6001.18000Secur32.dll Security Support Provider Interface Microsoft Corporation 6.00.6001.18000SETUPAPI.dll Windows Setup API Microsoft Corporation 6.00.6001.18000sfc.dll Windows File Protection Microsoft Corporation 6.00.6000.16386sfc_os.DLL Windows File Protection Microsoft Corporation 6.00.6001.18000SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.6001.18062shfolder.dll Shell Folder Service Microsoft Corporation 6.00.6000.16386ShimEng.dll Shim Engine DLL Microsoft Corporation 6.00.6000.16386SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.6001.18000SHUNIMPL.dll Windows Shell Obsolete APIs Microsoft Corporation 6.00.6000.16386urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation 7.00.6001.18148USER32.dll Multi-User Windows USER API Client DLL Microsoft Corporation 6.00.6001.18000USERENV.dll Userenv Microsoft Corporation 6.00.6001.18000USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.6001.18000uTorrent.exe µTorrent BitTorrent, Inc. 1.08.0001.12639UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.6001.18000VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 6.00.6001.18000WINMM.dll MCI API DLL Microsoft Corporation 6.00.6001.18000WINNSI.DLL Network Store Information RPC interface Microsoft Corporation 6.00.6001.18000winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 6.00.6000.16386WINSPOOL.DRV Windows Spooler Driver Microsoft Corporation 6.00.6001.18000WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 6.00.6001.18000WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.00.6001.18000wship6.dll Winsock2 Helper DLL (TL/IPv6) Microsoft Corporation 6.00.6001.18000wshtcpip.dll Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.00.6001.18000 Link to comment Share on other sites More sharing options...
DreadWingKnight Posted November 6, 2008 Report Share Posted November 6, 2008 RTSUltraMonHook.dll Hook DLL for Realtime Soft UltraMon Realtime Soft Ltd 3.00.0002.0000Sets off a red flag for me. Link to comment Share on other sites More sharing options...
moogly Posted November 6, 2008 Report Share Posted November 6, 2008 I see UltraMon and Logitech DLL in uT process.Did you test uT without these ones, especially UltraMon ? Link to comment Share on other sites More sharing options...
swex Posted November 6, 2008 Author Report Share Posted November 6, 2008 Will give it a shot without ultramon running, I've always had that running though and it never caused trouble before.Edit: Aaaaaand it works as soon as i closed UltraMon. I love you guys :-) Link to comment Share on other sites More sharing options...
thelittlefire Posted November 6, 2008 Report Share Posted November 6, 2008 The admins get angry when you suggest Logitech's software hooking causes problems.Uhh, RSS is stored in rss.dat did you clear that out? Check the feeds in a browser, do they link directly to the TORRENT files?Unfortunately this doesn't seem to be an easy problem and so I'd suggest looking/viewing/copying the call stack(s) for the utorrent threads. Then again, it's also passing the buck... so perhaps creating a DMP file from the Task Manager (right click, create crash dump) compress and upload to someplace like http://mediafire.com would be just as useful. Link to comment Share on other sites More sharing options...
moogly Posted November 6, 2008 Report Share Posted November 6, 2008 Uh ? wrong topic no ? Link to comment Share on other sites More sharing options...
Ultima Posted November 6, 2008 Report Share Posted November 6, 2008 The admins get angry when you suggest Logitech's software hooking causes problems.When, and in what way?@swex: What do you use UltraMon for anyway? Anything particularly advanced? If it's for dual-screen wallpapers, nVidia's nView driver software does that for you. If you use it for the multi-monitor taskbar... well, there's a freeware called Multi-Monitor TaskBar that does that too Note that I don't use either pieces of software, though, so I don't know whether they'd cause compatibility issues either. Link to comment Share on other sites More sharing options...
GTHK Posted November 7, 2008 Report Share Posted November 7, 2008 The admins get angry when you suggest Logitech's software hooking causes problems.When' date=' and in what way?[/quote']Don't know about angry, but I know Firon frowned upon the idea Link to comment Share on other sites More sharing options...
Firon Posted November 7, 2008 Report Share Posted November 7, 2008 Yeah, I said many times that the Logitech software doesn't harm a thing. I think it was Switeck or something that suggested to remove it. Link to comment Share on other sites More sharing options...
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