µTorrent suddenly stopped working

[X-Offender]

I have been downloading stuff for a long time now, but about 3 days ago, µTorrent suddenly stopped working, and I have no idea why. This is what I get:

I have tried many files, but nothing happens. I even installed BitTorrent, but it was the same problem. I don't understand, because I have been downloading freely without problems for very long, and now, out of the blue, I can't anymore. Can anybody explain me what's wrong?

[DreadWingKnight]

Trackers tab, tracker status is what?

[X-Offender]

Um, the trackers tab is blank.

[DreadWingKnight]

Then select the problem torrent.

[X-Offender]

Oh, sorry, my mistake. Um, I don't know how to explain it. Here's a picture:

[DreadWingKnight]

What net.max_halfopen limit do you have set in the advanced preferences?

What internet security software do you have installed?

[X-Offender]

net.max_halfopen 8

And I'm running Windows Firewall and Norton, which I have always been using along with uTorrent without any problems.

[DreadWingKnight]

Are you aware of anything that changed that may have caused the issue?

[X-Offender]

Nope, no changes, as far as I'm aware of. Like I said, it popped out of the blue. I didn't touch anything on uTorrent whatsoever. I remember downloading a movie the day before it broke. It went just fine. I'm clueless.

[DreadWingKnight]

Post a hijackthis log and process explorer process list.

[thelittlefire]

Security/AV/firewall for each of you? HiJackThis logfile as mentioned in http://forum.utorrent.com/viewtopic.php?id=15992

[X-Offender]

You mean this?

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 7:55:00.MD, on 2008-11-11

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Windows\system32\taskeng.exe

C:\Program Files\Synaptics\SynTP\SynTPStart.exe

C:\Acer\Empowering Technology\eDataSecurity\eDSLoader.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Windows\RtHDVCpl.exe

C:\Users\user\AppData\Local\Temp\RtkBtMnt.exe

C:\Program Files\Launch Manager\QtZgAcer.EXE

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Acer Arcade Deluxe\Play Movie\PMVService.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe

C:\Program Files\Winamp\winampa.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\RocketDock\RocketDock.exe

C:\Program Files\Acer\Acer VCM\AcerVCM.exe

C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

C:\Acer\Empowering Technology\ENET\ENMTRAY.EXE

C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE

C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE

C:\Windows\System32\rundll32.exe

C:\Program Files\Acer\Acer VCM\acp2HID.exe

C:\Users\user\Program Files\DNA\btdna.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Winamp\winamp.exe

C:\Program Files\Last.fm\LastFM.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Acer\Acer VCM\VC.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.us.acer.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.us.acer.yahoo.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll

O2 - BHO: Winamp Toolbar Loader - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Alcohol Toolbar Helper - {8126A4A5-BFD3-46FE-BBDF-BFB5CF78E489} - C:\Program Files\Alcohol Toolbar\v3.2.0.0\Alcohol_Toolbar.dll

O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\system32\ActiveToolBand.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll

O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll

O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll

O3 - Toolbar: ImageShack Toolbar - {6932D140-ABC4-4073-A44C-D4A541665E35} - C:\Windows\ImageShackToolbar\ImageShackToolbar.dll

O3 - Toolbar: Alcohol Toolbar - {ED4BD629-C1B6-4399-8A34-02CCAA921DC9} - C:\Program Files\Alcohol Toolbar\v3.2.0.0\Alcohol_Toolbar.dll

O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [ALaunch] C:\Acer\ALaunch\AlaunchClient.exe

O4 - HKLM\..\Run: [synTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe

O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe

O4 - HKLM\..\Run: [eAudio] "C:\Acer\Empowering Technology\eAudio\eAudio.exe"

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE

O4 - HKLM\..\Run: [PlayMovie] "C:\Program Files\Acer Arcade Deluxe\Play Movie\PMVService.exe"

O4 - HKLM\..\Run: [PLFSet] rundll32.exe C:\Windows\PLFSet.dll,PLFDefSetting

O4 - HKLM\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe

O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe

O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

O4 - HKLM\..\Run: [setPanel] C:\Acer\APanel\APanel.cmd

O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"

O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s

O4 - HKLM\..\Run: [skytel] Skytel.exe

O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.911.3380\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\Run: [bitTorrent DNA] "C:\Users\user\Program Files\DNA\btdna.exe"

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'SERVIZIO LOCALE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'SERVIZIO LOCALE')

O4 - HKUS\S-1-5-19\..\RunOnce: [] (User 'SERVIZIO LOCALE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'SERVIZIO DI RETE')

O4 - HKUS\S-1-5-20\..\RunOnce: [] (User 'SERVIZIO DI RETE')

O4 - HKUS\S-1-5-18\..\RunOnce: [] (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\RunOnce: [] (User 'Default user')

O4 - Startup: Orion.lnk = C:\Convesoft\Orion\Messenger.exe

O4 - Startup: Ritaglio schermata e avvio di OneNote 2007.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

O4 - Global Startup: Acer VCM.lnk = ?

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: Empowering Technology Launcher.lnk = ?

O8 - Extra context menu item: &Winamp Search - C:\ProgramData\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html

O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Post Image to Blog - res://C:\Windows\ImageShackToolbar\ImageShackToolbar.dll/5003

O8 - Extra context menu item: Tag This Image - res://C:\Windows\ImageShackToolbar\ImageShackToolbar.dll/5002

O8 - Extra context menu item: Upload All Images to ImageShack - res://C:\Windows\ImageShackToolbar\ImageShackToolbar.dll/5000

O8 - Extra context menu item: Upload Image to ImageShack - res://C:\Windows\ImageShackToolbar\ImageShackToolbar.dll/5001

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\npjpi150_10.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\npjpi150_10.dll

O9 - Extra button: Invia a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: I&nvia a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O13 - Gopher Prefix:

O15 - Trusted Zone: http://toolbar.imageshack.us

O16 - DPF: {3BB4FE3B-7A37-11D3-A41E-0060080C03B3} (Entire Screen Builder Web Viewer) - http://vblu.uni-bocconi.it/vblu/NWWClientFull.cab

O16 - DPF: {6932D140-ABC4-4073-A44C-D4A541665E35} (ImageShack Toolbar) - http://toolbar.imageshack.us/toolbar/ImageShackToolbar.cab

O23 - Service: ALaunch Service (ALaunchService) - Unknown owner - C:\Acer\ALaunch\ALaunchSvc.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe

O23 - Service: eDSService.exe (eDataSecurity Service) - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe

O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe

O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe

O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe

O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe

O23 - Service: Convalida password di Symantec IS (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe

O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

O23 - Service: Raw Socket Service (RS_Service) - Acer Inc. - C:\Program Files\Acer\Acer VCM\RS_Service.exe

O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe

O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--

End of file - 12931 bytes

[thelittlefire]

Hmm, remains of yahoo toolbar, and all the norton stuff. I'm pretty sure there's a place for "web protection" in the symantec control panel.

[X-Offender]

uTorrent is already "allowed" in Norton's personal firewall.

[DreadWingKnight]

Remove it and re-add it.

[X-Offender]

I just did, but no luck.

EDIT: Alright, I tried with another torrent, but this time the tracker says different:

You still think it's got to do with the firewall?

[Switeck]

Unregistered torrent pass usually means you're either not a member of that private tracker or not logged in.