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µTorrent crashes: No warning, no 'send error report' thing


Panarchy

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Hi

µTorrent crashes on me! Had it minimized in the taskbar for a while, then left the comp, came back and µTorrent was gone!

Opened it from the start menu... and could tell that it wasn't just boss-keyed (no DL or UL).

Please help!

Thanks in advance,

Panarchy

PS: µTorrent 1.8.1 with XP Pro 32-bit

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Please copy & paste logs in your post, helpers are lazy to download and open logs. :P

Anyway it's more easy to read and help you.

I do it for you.

PE log seems to be good.

You have ESET as AV. I know there is a bug with IMON module, already reported on uT boards. Do you have it and, if yes, can you disable it and look at if uT is continuing to crash.

Then I see you are using VMware. Maybe it can be a source of pbms with uT.

http://forum.utorrent.com/viewtopic.php?id=43026

Do uT crashes appear when you are using this software ?

***************************************************************

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 12:58:33 AM, on 21/12/2008

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe

C:\Program Files\VMware\VMware Workstation\vmware-tray.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe

C:\Program Files\Java\jre6\bin\jqs.exe

D:\VMWare Converter\vmware-ufad.exe

C:\WINDOWS\system32\vmnat.exe

C:\WINDOWS\system32\vmnetdhcp.exe

C:\Program Files\VMware\VMware Workstation\vmware-authd.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O2 - BHO: IE7Pro - {00011268-E188-40DF-A514-835FCD78B1BF} - C:\Program Files\IEPro\iepro.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice

O4 - HKLM\..\Run: [vmware-tray] "C:\Program Files\VMware\VMware Workstation\vmware-tray.exe"

O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: IE7Pro Grab and Drag - {000002a3-84fe-43f1-b958-f2c3ca804f1a} - C:\Program Files\IEPro\iepro.dll

O9 - Extra 'Tools' menuitem: IE7Pro Grab and Drag - {000002a3-84fe-43f1-b958-f2c3ca804f1a} - C:\Program Files\IEPro\iepro.dll

O9 - Extra button: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll

O9 - Extra 'Tools' menuitem: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware workstation\vsocklib.dll

O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware workstation\vsocklib.dll

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1228482419890

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1228485232578

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe

O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: VMware Converter Service (ufad-p2v) - VMware, Inc. - D:\VMWare Converter\vmware-ufad.exe

O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-ufad.exe

O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-authd.exe

O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\WINDOWS\system32\vmnetdhcp.exe

O23 - Service: VMware NAT Service - VMware, Inc. - C:\WINDOWS\system32\vmnat.exe

--

End of file - 6025 bytes

Process PID CPU Description Company Name

System Idle Process 0 95.38

Interrupts n/a Hardware Interrupts

DPCs n/a Deferred Procedure Calls

System 4

smss.exe 720 Windows NT Session Manager Microsoft Corporation

csrss.exe 776 Client Server Runtime Process Microsoft Corporation

winlogon.exe 800 Windows NT Logon Application Microsoft Corporation

services.exe 844 Services and Controller app Microsoft Corporation

svchost.exe 1036 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1084 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1732 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1952 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 164 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 220 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 248 Generic Host Process for Win32 Services Microsoft Corporation

spoolsv.exe 532 Spooler SubSystem App Microsoft Corporation

ekrn.exe 436 Eset Service ESET

jqs.exe 544 Java Quick Starter Service Sun Microsystems, Inc.

vmware-ufad.exe 1272 VMware Host Process for Ufa Services VMware, Inc.

vmnat.exe 1660 VMware NAT Service VMware, Inc.

vmnetdhcp.exe 1912 VMware VMnet DHCP service VMware, Inc.

vmware-authd.exe 2000 VMware Authorization Service VMware, Inc.

alg.exe 2980 Application Layer Gateway Service Microsoft Corporation

svchost.exe 3436 Generic Host Process for Win32 Services Microsoft Corporation

lsass.exe 856 LSA Shell (Export Version) Microsoft Corporation

explorer.exe 1228 Windows Explorer Microsoft Corporation

egui.exe 1460 Eset GUI ESET

vmware-tray.exe 1472 VMware Tray Process VMware, Inc.

ctfmon.exe 1480 CTF Loader Microsoft Corporation

uTorrent.exe 1296 µTorrent BitTorrent, Inc.

firefox.exe 2644 3.08 Firefox Mozilla Corporation

IZArc.exe 440 IZArc Archiver IZSoftware

procexp.exe 3100 1.54 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

HijackThis.exe 2084 HijackThis Trend Micro Inc.

notepad.exe 2972 Notepad2

Process: uTorrent.exe Pid: 1296

Name Description Company Name Version

ACTIVEDS.dll ADs Router Layer DLL Microsoft Corporation 5.01.2600.5512

adsldpc.dll ADs LDAP Provider C DLL Microsoft Corporation 5.01.2600.5512

ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.5512

appHelp.dll Application Compatibility Client Library Microsoft Corporation 5.01.2600.5512

ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.05.2284.0001

ATL80.DLL ATL Module for Windows (Unicode) Microsoft Corporation 8.00.50727.0762

CLBCATQ.DLL Microsoft Corporation 2001.12.4414.0700

COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.5512

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.00.2900.5512

COMRes.dll Microsoft Corporation 2001.12.4414.0700

credui.dll Credential Manager User Interface Microsoft Corporation 5.01.2600.5512

CRYPT32.dll Crypto API32 Microsoft Corporation 5.131.2600.5512

ctype.nls

DnsApi.dll DNS Client API DLL Microsoft Corporation 5.01.2600.5512

dot3api.dll 802.3 Autoconfiguration API Microsoft Corporation 5.01.2600.5512

dot3dlg.dll 802.3 UI Helper Microsoft Corporation 5.01.2600.5512

eappcfg.dll Eap Peer Config Microsoft Corporation 5.01.2600.5512

eappprxy.dll Microsoft EAPHost Peer Client DLL Microsoft Corporation 5.01.2600.5512

GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.5698

GrooveNew.DLL GrooveNew Module Microsoft Corporation 12.00.6211.1000

GrooveShellExtensions.dll GrooveShellExtensions Module Microsoft Corporation 12.00.6211.1000

GrooveUtil.DLL GrooveUtil Module Microsoft Corporation 12.00.6211.1000

hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 5.01.2600.5512

ieframe.dll Internet Explorer Microsoft Corporation 7.00.6000.16762

ieframe.dll.mui Internet Explorer Microsoft Corporation 7.00.6000.16414

iertutil.dll Run time utility for Internet Explorer Microsoft Corporation 7.00.6000.16762

IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.5512

Iphlpapi.dll IP Helper API Microsoft Corporation 5.01.2600.5512

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.5512

locale.nls

MPRAPI.dll Windows NT MP Router Administration DLL Microsoft Corporation 5.01.2600.5512

MSASN1.dll ASN.1 Runtime APIs Microsoft Corporation 5.01.2600.5512

MSCTF.dll MSCTF Server DLL Microsoft Corporation 5.01.2600.5512

msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.01.2600.5512

MSImg32.dll GDIEXT Client DLL Microsoft Corporation 5.01.2600.5512

MSVCP60.dll Microsoft ® C++ Runtime Library Microsoft Corporation 6.02.3104.0000

MSVCR80.dll Microsoft® C Runtime Library Microsoft Corporation 8.00.50727.1433

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.5512

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 5.01.2600.5512

netapi32.dll Net Win32 API DLL Microsoft Corporation 5.01.2600.5694

NETSHELL.dll Network Connections Shell Microsoft Corporation 5.01.2600.5512

Normaliz.dll Unicode Normalization DLL Microsoft Corporation 6.00.5441.0000

ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.5512

ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.5512

oleaut32.dll Microsoft Corporation 5.01.2600.5512

OneX.DLL IEEE 802.1X supplicant library Microsoft Corporation 5.01.2600.5512

PSAPI.DLL Process Status Helper Microsoft Corporation 5.01.2600.5512

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.01.2600.5512

RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.5512

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 5.01.2600.5507

rtutils.dll Routing Utilities Microsoft Corporation 5.01.2600.5512

SAMLIB.dll SAM Library DLL Microsoft Corporation 5.01.2600.5512

Secur32.dll Security Support Provider Interface Microsoft Corporation 5.01.2600.5512

SETUPAPI.dll Windows Setup API Microsoft Corporation 5.01.2600.5512

SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.5512

shfolder.dll Shell Folder Service Microsoft Corporation 6.00.2900.5512

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.5512

sortkey.nls

sorttbls.nls

unicode.nls

urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation 7.00.6000.16762

USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.5512

USERENV.dll Userenv Microsoft Corporation 5.01.2600.5512

uTorrent.exe µTorrent BitTorrent, Inc. 1.08.0001.12639

uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.5512

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.5512

WININET.dll Internet Extensions for Win32 Microsoft Corporation 7.00.6000.16762

WINSTA.dll Winstation Library Microsoft Corporation 5.01.2600.5512

WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 5.01.2600.5512

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.01.2600.5512

WS2HELP.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.01.2600.5512

wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.01.2600.5512

WTSAPI32.dll Windows Terminal Server SDK APIs Microsoft Corporation 5.01.2600.5512

xpsp2res.dll Service Pack 2 Messages Microsoft Corporation 5.01.2600.5512

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