utorrent freezes my computer

ponmar · January 20, 2009

Hi!

Same problem as many others, but havent got any clues on what causes it from the forum so far. when utorrent is running it takes about an hour or so before the system freezez and i have to shut it down using the power button.

(i have recently experienced similar crashes when using spotify, if that helps)

HijackThis:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 22:12:38, on 2009-01-20

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program\Delade filer\Symantec Shared\ccSetMgr.exe

C:\Program\Delade filer\Symantec Shared\ccEvtMgr.exe

C:\Program\Lavasoft\Ad-Aware\aawservice.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program\Delade filer\Seagate\Schedule2\schedul2.exe

C:\Program\Delade filer\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program\Bonjour\mDNSResponder.exe

C:\Program\Symantec AntiVirus\DefWatch.exe

C:\Program\Java\jre6\bin\jqs.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost.exe

C:\Program\Symantec AntiVirus\Rtvscan.exe

C:\WINDOWS\Explorer.EXE

C:\Program\Delade filer\Symantec Shared\ccApp.exe

C:\Program\SYMANT~1\VPTray.exe

C:\WINDOWS\system32\RunDLL32.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Program\Seagate\DiscWizard\DiscWizardMonitor.exe

C:\Program\Seagate\DiscWizard\TimounterMonitor.exe

C:\Program\Delade filer\Seagate\Schedule2\schedhlp.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program\iTunes\iTunesHelper.exe

C:\Program\Java\jre6\bin\jusched.exe

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\System32\svchost.exe

C:\Program\iPod\bin\iPodService.exe

C:\Program\uTorrent\uTorrent.exe

C:\Program\Mozilla Firefox\firefox.exe

C:\Documents and Settings\Martin Pontén\Mina dokument\Hjälpverktyg\procexp.exe

C:\Documents and Settings\Martin Pontén\Mina dokument\Hjälpverktyg\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Länkar

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program\Java\jre6\bin\ssv.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O4 - HKLM\..\Run: [iMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32

O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC

O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName

O4 - HKLM\..\Run: [ccApp] "C:\Program\Delade filer\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [vptray] C:\Program\SYMANT~1\VPTray.exe

O4 - HKLM\..\Run: [skyTel] SkyTel.EXE

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [sW20] C:\WINDOWS\system32\sw20.exe

O4 - HKLM\..\Run: [sW24] C:\WINDOWS\system32\sw24.exe

O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [DiscWizardMonitor.exe] C:\Program\Seagate\DiscWizard\DiscWizardMonitor.exe

O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program\Seagate\DiscWizard\TimounterMonitor.exe

O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program\Delade filer\Seagate\Schedule2\schedhlp.exe"

O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program\Delade filer\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program\Java\jre6\bin\jusched.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program\Delade filer\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program\Microsoft Office\Office10\OSA.EXE

O8 - Extra context menu item: E&xportera till Microsoft Excel - res://C:\Program\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program\Messenger\msmsgs.exe

O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/FacebookPhotoUploader5.cab

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.mail.live.com/mail/w1/resources/MSNPUpld.cab

O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab

O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1173539575828

O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - http://ts.sit.se/tsweb/msrdp.cab

O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program\Lavasoft\Ad-Aware\aawservice.exe

O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program\Delade filer\Seagate\Schedule2\schedul2.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program\Delade filer\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour-tjänst (Bonjour Service) - Apple Inc. - C:\Program\Bonjour\mDNSResponder.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccSetMgr.exe

O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program\Symantec AntiVirus\DefWatch.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program\Delade filer\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program\Java\jre6\bin\jqs.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program\Symantec AntiVirus\SavRoam.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\SNDSrvc.exe

O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\SPBBC\SPBBCSvc.exe

O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program\Symantec AntiVirus\Rtvscan.exe

O23 - Service: TVersityMediaServer - Unknown owner - C:\Program\TVersity\Media Server\MediaServer.exe

--

End of file - 8145 bytes

Process explorer:

Process PID CPU Description Company Name

System Idle Process 0 96.21

Interrupts n/a Hardware Interrupts

DPCs n/a 0.76 Deferred Procedure Calls

System 4

smss.exe 708 Sessionshanteraren i Windows NT Microsoft Corporation

csrss.exe 772 Client Server Runtime Process Microsoft Corporation

winlogon.exe 812 Inloggningsprogram för Windows NT Microsoft Corporation

services.exe 860 0.76 Tjänst- och styrenhetsprogram Microsoft Corporation

svchost.exe 1024 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1104 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1144 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1228 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1264 Generic Host Process for Win32 Services Microsoft Corporation

ccSetMgr.exe 1484 Symantec Settings Manager Service Symantec Corporation

ccEvtMgr.exe 1532 Symantec Event Manager Service Symantec Corporation

aawservice.exe 1640 Ad-Aware Service Lavasoft

spoolsv.exe 1912 Spooler SubSystem App Microsoft Corporation

schedul2.exe 2012 Acronis Scheduler 2 Acronis

AppleMobileDeviceService.exe 2032 Apple Mobile Device Service Apple Inc.

mDNSResponder.exe 240 Bonjour Service Apple Inc.

DefWatch.exe 248 Virus Definition Daemon Symantec Corporation

jqs.exe 324 Java Quick Starter Service Sun Microsystems, Inc.

nvsvc32.exe 484 NVIDIA Driver Helper Service, Version 91.31 NVIDIA Corporation

svchost.exe 536 Generic Host Process for Win32 Services Microsoft Corporation

Rtvscan.exe 580 Symantec AntiVirus Symantec Corporation

MediaServer.exe 1164

alg.exe 1772 Application Layer Gateway Service Microsoft Corporation

svchost.exe 1788 Generic Host Process for Win32 Services Microsoft Corporation

iPodService.exe 672 iPodService Module Apple Inc.

lsass.exe 872 LSA Shell (Export Version) Microsoft Corporation

explorer.exe 3464 Utforskaren Microsoft Corporation

ccApp.exe 3876 Symantec User Session Symantec Corporation

VPTray.exe 3924 Symantec AntiVirus Symantec Corporation

rundll32.exe 4028 Kör en DLL-fil som ett program Microsoft Corporation

RTHDCPL.exe 4036 Realtek HD Audio Control Panel Realtek Semiconductor Corp.

DiscWizardMonitor.exe 360 Seagate DiscWizard Monitor Seagate

TimounterMonitor.exe 372 Monitor for Acronis True Image Backup Archive Explorer Acronis

schedhlp.exe 1048 Acronis Scheduler Helper Acronis

iTunesHelper.exe 552 iTunesHelper Module Apple Inc.

jusched.exe 1444 Java Platform SE binary Sun Microsystems, Inc.

ctfmon.exe 1680 CTF Loader Microsoft Corporation

uTorrent.exe 1496 2.27 µTorrent BitTorrent, Inc.

firefox.exe 2572 Firefox Mozilla Corporation

procexp.exe 3888 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

rundll32.exe 1208 Kör en DLL-fil som ett program Microsoft Corporation

Process: uTorrent.exe Pid: 1496

Name Description Company Name Version

ACTIVEDS.dll DLL-fil för Active Directory Router Layer Microsoft Corporation 5.01.2600.2180

adsldpc.dll ADs LDAP-provider C DLL Microsoft Corporation 5.01.2600.2180

ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.2180

ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.05.2284.0000

CLBCATQ.DLL Microsoft Corporation 2001.12.4414.0308

COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.2982

comdlg32.dll DLL-fil med vanliga dialogrutor Microsoft Corporation 6.00.2900.2180

COMRes.dll Microsoft Corporation 2001.12.4414.0258

credui.dll Användargränssnitt för referenshanteraren Microsoft Corporation 5.01.2600.2180

ctype.nls

DnsApi.dll DNS Client API DLL Microsoft Corporation 5.01.2600.3394

GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3466

hnetcfg.dll Hanteraren för konfiguration av hemnätverk Microsoft Corporation 5.01.2600.2180

IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.2180

Iphlpapi.dll API för IP Helper Microsoft Corporation 5.01.2600.2912

kernel32.dll Klient-DLL för Windows NT BASE API Microsoft Corporation 5.01.2600.3119

locale.nls

LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180

mdnsNSP.dll Bonjour Namespace Provider Apple Inc. 1.00.0005.0011

MPRAPI.dll Windows NT MP Router Administration DLL Microsoft Corporation 5.01.2600.2180

MSCTF.dll DLL-fil för MSCTF-servern Microsoft Corporation 5.01.2600.3319

msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.01.2600.2180

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180

mswsock.dll Tjänstprovider för Microsoft Windows Sockets 2.0 Microsoft Corporation 5.01.2600.3394

netapi32.dll Net Win32 API DLL Microsoft Corporation 5.01.2600.3462

NETSHELL.dll Användargränssnitt för nätverksanslutning Microsoft Corporation 5.01.2600.2180

ntdll.dll DLL-fil för NT Layer Microsoft Corporation 5.01.2600.2180

NTMARTA.DLL Windows NT MARTA-provider Microsoft Corporation 5.01.2600.2180

nview.dll NVIDIA nView Desktop and Window Manager 110.38 NVIDIA Corporation 6.14.0010.11038

NVWRSSV.DLL NVIDIA nView Desktop and Window Manager NVIDIA Corporation 6.14.0010.11038

ole32.dll Microsoft OLE för Windows Microsoft Corporation 5.01.2600.2726

oleaut32.dll Microsoft Corporation 5.01.2600.3266

PSAPI.DLL Process Status Helper Microsoft Corporation 5.01.2600.2180

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.01.2600.2938

RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.3173

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 5.01.2600.2161

rtutils.dll Routing Utilities Microsoft Corporation 5.01.2600.2180

SAMLIB.dll SAM Library DLL Microsoft Corporation 5.01.2600.2180

Secur32.dll Security Support Provider Interface Microsoft Corporation 5.01.2600.2180

SETUPAPI.dll API för installationsprogrammet för Windows Microsoft Corporation 5.01.2600.2180

SHELL32.dll DLL-fil för Windows-gränssnittet Microsoft Corporation 6.00.2900.3241

shfolder.dll Shell Folder Service Microsoft Corporation 6.00.2900.2180

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.2995

sortkey.nls

sorttbls.nls

SXS.DLL Fusion 2.5 Microsoft Corporation 5.01.2600.3019

unicode.nls

USER32.dll Klient-DLL-fil för Windows XP Microsoft Corporation 5.01.2600.3099

USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180

USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.420.2600.2180

uTorrent.exe µTorrent BitTorrent, Inc. 1.08.0001.12639

uxtheme.dll Bibliotek för Microsoft UxTheme Microsoft Corporation 6.00.2900.2180

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.2180

WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180

WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 5.01.2600.2180

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.01.2600.2180

WS2HELP.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.01.2600.2180

wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.01.2600.2180

xpsp2res.dll Service Pack 2-meddelanden Microsoft Corporation 5.01.2600.2180

very thankful for any kind of help!!

cheers/martin

moogly · January 21, 2009

I see only

nview.dll NVIDIA nView Desktop and Window Manager 110.38 NVIDIA Corporation 6.14.0010.11038
NVWRSSV.DLL NVIDIA nView Desktop and Window Manager NVIDIA Corporation 6.14.0010.11038

injected in uT but normally that are not these DLL from Nvidia that are the culprits of freezing/crashing.

It could be a pbm with Symantec. Did you set exceptions about uT in Symantec ? Did you check at the Symantec logs to see if something was anormal ?

Are you running wireless ?

ponmar · January 21, 2009

thank you for your answer!

im not very good at this so; how do i set an utorrent exception in symantec? i got as far as the "exceptions"-tab but under what category can it be found?

and yes, im using a wireless connection. my drivers are updated.

edit:

im now pretty sure that my wireless network card was the problem. tried with a cable and it worked like a charm.

the card was a few years old and didnt work well with the router.

so running via cable solved my problem. an uppgrade of router and network card would probably do the same.

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utorrent freezes my computer

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