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Still having User mapped section errors


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Let me explain this a little better, Most torrent files work fine for me and download with out a hitch, but whenever I download something with alot ie. (25+)of individual files (it doesnt seem to work for some over others.) I get an error about 1 minute into downloading that says that the requested operation could not be performed because a user mapped section is open. Ill post my hijackthis report with this but i dont think it will reveal anything new. I have even completely reinstalled u-torrent to no avail. Im starting to get really pissed off at this because the majority of downloads that arent video clips, tend to be large .rar files with alot of individual files... Also for reference im running the windows 7 beta and the most current version of u-torrent as of monday. I would really appreciate some kind of answer, regarding this problem. Even if it's "We have no clue how to solve your problem." Or: "It might be a few days before we sort this one out."

My HijackThis report:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 4:49:41 PM, on 2/10/2009

Platform: Unknown Windows (WinNT 6.01.2904)

MSIE: Internet Explorer v8.00 (8.00.7000.0000)

Boot mode: Normal

Running processes:





C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Windows Sidebar\sidebar.exe


C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\AVG\AVG8\avgtray.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GR469A~1.DLL

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL

O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O13 - Gopher Prefix:

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GRA32A~1.DLL

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll

O20 - AppInit_DLLs: avgrsstx.dll

O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe

O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe

O23 - Service: Creative Dolby Digital Live Pack Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\DDLLicensing.exe

O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exe

O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe


End of file - 5597 bytes

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Well shutting down AVG and all of its associated processes doesnt seem to have an effect it still continues to do the same thing... it must be something with windows 7...

I know you guys dont program to keep things up to date with beta versions of other peoples software, but on the other hand when the actual release comes out, it would be nice if you guys were fully compatible.

Till then i guess ill set up a macro or something to combat the issue...

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  • 2 weeks later...

just wanted to add a little to this cause i just got that error. i just d/l'd 1.8.2 on a vista 32 running avg. this error stopped me several times during the download, but if i right clicked the file and hit start it started again fine for awhile. i was able to complete the download. i'm not on the win beta.

i'm not too concerned about this cause i usually use utorrent on my xp and i've never seen this problem. it's just soo unusual to see any problem at all with this program. hope you guys figure it out.

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I to have this problem since 1.8.1 problem still exists in 1.8.2 what I've notice is that when this occur its when there are files that are under 1MB in size, img, NFO's, mp3's etc... as long they are under 1MB in size this phenomena pops up, not always but enough to be a real pain. An no, I'm not running AVG, running COMODO on a XP-64 so i would like to know if anyone even checked out how UT deals with small files IE: under 1MB? seems to me that it's there the problem is.... and would be very glad to have this mess sorted, hate to have to go to a other BT client just because of a glitch of this kind.

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Pedda has the exact same problem I do. It definitely only happens when the file sizes are under 1MB or have very small piece files associated. It especially becomes a pain when you attempt to download anything with large numbers of small file (some torrents contain hundreds...). And believe me its extremely frustrating trying to download a 1GB file that you have to restart every 30 seconds... I know its not AVG even though some people have problems with its compatibility. BUT the kicker here is that I have uninstalled every running background software outside of the OS without success. Which means there is some compatibility issue with windows itself. UT is certainly the best client but im with pedda in that if this isnt fixed soon I may be switching to a new client.

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Dread: in my case thats not an issue, running XP-64 as the admin and had this problem since 1.8.1, to me its obvious, when a file is under 1MB this occur, randomly not every time or when your using a different setup. So long its under 1MB thats it. Period. Still want to know if anyone even checked out how UT deals with files under 1MB...

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I am also running W7 beta, newest uT download, and had this problem.

I disabled indexing, and the problem seems to have gone away.

Go to the folder where you're putting the downloads, open up the properties panel, click the advanced button, make sure the options for indexing and archiving are unchecked. Apply.

Might work for you.

Edit -- I unchecked my entire hard drive for indexing. Might be overkill.

Edit 2 -- Never mind. It halted again.

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frustrating isnt it...

One question for the administrators, could this be a problem from the ISP or the modem itself? Too many open connections or something? Or perhaps an issue with the way the operating system deals with downloading multiple files? Id really like to know what you guys believe the issue is with. I can assure you all that it has nothing to do with any of my software. I have essentially uninstalled and/or shut down every single running program so the issue lies within the operating system and the utorrent software, so please dont feed me any more lines about how my software may be causing the issue.

I will try to replicate the problem on my laptop when i get back home on monday. If i can replicate it I will send the hijack this report. Its my belief right now that the network controllers are having issues in Windows 7. Im not just having utorrent errors, i also am having network printer connectivity issues with windows 7.

What I would appreciate is some feedback as to what you guys think it might be, that way i know you arent just blowing this off. This is a pretty serious issue given that so many people are having this problem, and if you guys think it has something to do with windows 7 i will leave you alone and take this up with windows.

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Well earlier this month this wasnt my only problem. (both problems were happening at the same time) My modem was consistently shutting down connectivity and i had no idea why. Which does suggest that the problem is software related. Anyways... I checked the forums and it turns out that there are modems out there that are incompatible with uTorrent. Because they cannot handle large numbers of incoming and outgoing TCP and UDP connections.

Anyways... BUMP

I am no expert on the difference between large file downloads (>1MB per file) and the small file downloads (<1MB per file) but I would imagine that the solution here is figuring out how vista and windows 7 differ from eachother in handling these bits.

I did some research and found out that when a user mapped section is open, it means that some process is locking out a specific dll. Which means to me that some particular dll file cannot open regularly, and or some windows 7 process is mucking with the internal processes of uTorrent or some critical utorrent file got moved or deleted during another uninstall or registry error.

I did a bit more research and found out that some people have had luck defragmenting their hard drives and solving this issue (not necissarily from uTorrent, but i guess other applications have had similar problems in windows vista). Im not home right now so i cant try it until this afternoon, but give it a try and tell me if it works.

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  • 2 months later...

Wowee... so I'm not the only one. I have windows 7 x64 RC also. I thought for sure I'd done something since I love to play with settings all the time. Yeah I'm a tweeker. I like to see what effects are caused by pushing the glowing red button :-D So anyway... anyone had ANY luck yet on this? I think I could be going insane... this is just a little on the annoying side. I leave for a while to allow my queue to shrink and when I come back I'm greeted by nearly the same queue but now with a bunch of non progressing red x-es. WTF!?!?

EDIT: BTW the defrag does not work... not on windows 7 anyway.

EDIT: O I think I discovered something... are explorer processes on your downloading directory open? Cuz I just noticed I had some open... closed em and we'll see... I'll update as it goes.

EDIT: O d**n it all... I got excited there for a minute. Explorer was not the issue.

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