uTorrent is unresponsive

[Hiroshi Mishima]

Okay, I looked all over and I can't figure this out. I'm not very good at figuring this stuff out, but I'm pretty sure I haven't encountered anything like this in the threads/forums I've looked at. So I'm coming here in the hopes that someone here will be able to help.

For a good few years, uTorrent has never given me problems, and as late as last week worked fine. Today, I go to turn it on, and I can't get it to open. The icon appears in the system tray, and I can hover the mouse over it, but when I right click nothing happens and indeed the whole computer seems to freeze up a bit until I do something else. I left click to open it up, it doesn't respond right away, then when it DOES open, it's just a white box with the utorrent title bar at the top.

I did update to the most recent version, same problem. I've tried uninstalling and reinstalling. Nothing. I've restarted the computer a couple times, nothing. Also, when the window pops up and I've switched to another window, I can't switch back. I try to close it and it tells me it is unresponsive. Although I can minimize it just fine, I can't remaximize it afterwards.

Here is the HijackThis information:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:35:45 PM, on 5/26/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16791)

Boot mode: Normal

Running processes:

C:\WINDOWS.0\System32\smss.exe

C:\WINDOWS.0\system32\winlogon.exe

C:\WINDOWS.0\system32\services.exe

C:\WINDOWS.0\system32\lsass.exe

C:\WINDOWS.0\system32\svchost.exe

C:\WINDOWS.0\System32\svchost.exe

C:\WINDOWS.0\system32\LEXBCES.EXE

C:\WINDOWS.0\system32\LEXPPS.EXE

C:\WINDOWS.0\system32\spoolsv.exe

C:\WINDOWS.0\Explorer.EXE

C:\Program Files\Analog Devices\SoundMAX\Smtray.exe

C:\Program Files\QuickTime\qttask.exe

C:\WINDOWS.0\system32\RUNDLL32.EXE

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe

C:\WINDOWS.0\system32\ctfmon.exe

C:\Program Files\WiFiConnector\NintendoWFCReg.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS.0\system32\lxczcoms.exe

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

C:\WINDOWS.0\system32\nvsvc32.exe

C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

C:\WINDOWS.0\System32\svchost.exe

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\Program Files\Skype\Phone\Skype.exe

C:\Program Files\Skype\Plugin Manager\skypePM.exe

C:\PROGRA~1\MOZILLA.ORG\MOZILLA\MOZILLA.EXE

C:\Program Files\mIRC\mirc.exe

C:\Documents and Settings\Hiroshi Mishima\Desktop\ProcessExplorer\procexp.exe

C:\WINDOWS.0\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe

C:\Documents and Settings\Hiroshi Mishima\Desktop\HiJackThis\HijackThis.exe

C:\Program Files\uTorrent\utorrent.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.juno.com/s/search?r=minisearch

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.datelstore.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.juno.com/s/search?r=minisearch

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.juno.com/s/search?r=minisearch

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://my.juno.com/s/search?r=minisearch

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my.juno.com/s/search?r=minisearch

R3 - URLSearchHook: (no name) - {A4FECF7C-58BF-7336-CA6C-0DE5596D1098} - (no file)

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\ievkbd.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

O2 - BHO: (no name) - {CBCC61FA-0221-4ccc-B409-CEE865CACA3A} - (no file)

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

O3 - Toolbar: (no name) - {C1B4DEC2-2623-438e-9CA2-C9043AB28508} - (no file)

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS.0\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS.0\system32\NeroCheck.exe

O4 - HKLM\..\Run: [smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe

O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS.0\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [intelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"

O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS.0\system32\ctfmon.exe

O4 - HKCU\..\Run: [uniblue RegistryBooster 2009] C:\Program Files\Uniblue\RegistryBooster\RegistryBooster.exe /S

O4 - HKCU\..\Policies\Explorer\Run: [{14A4D809-09E6-1033-1113-021121050001}] "C:\Program Files\Common Files\{14A4D809-09E6-1033-1113-021121050001}\Update.exe" te-110-12-0000073

O4 - Global Startup: Run Registration Tool.lnk = C:\Program Files\WiFiConnector\NintendoWFCReg.exe

O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Display All Images with Full Quality - "res://C:\Program Files\Juno\qsacc\appres.dll/228"

O8 - Extra context menu item: Display Image with Full Quality - "res://C:\Program Files\Juno\qsacc\appres.dll/227"

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\SCIEPlgn.dll

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS.0\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS.0\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O14 - IERESET.INF: START_PAGE_URL=http://www.datelstore.com

O16 - DPF: {040F4385-8DAD-4306-94BF-B8291D841FAE} (USBAPTester Class) - http://www.nintendowifi.com/troubleshooting/usbaptest.cab

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab

O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1144901114968

O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - Winlogon Notify: jkkIBQkL - C:\WINDOWS.0\

O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS.0\system32\LEXBCES.EXE

O23 - Service: lxcz_device - - C:\WINDOWS.0\system32\lxczcoms.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS.0\system32\nvsvc32.exe

O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--

End of file - 10218 bytes

As well as the ProcessExplorer information:

Process PID CPU Description Company Name

System Idle Process 0 85.07

Interrupts n/a Hardware Interrupts

DPCs n/a 5.97 Deferred Procedure Calls

System 4 4.48

smss.exe 1024 Windows NT Session Manager Microsoft Corporation

csrss.exe 1488 Client Server Runtime Process Microsoft Corporation

winlogon.exe 1512 Windows NT Logon Application Microsoft Corporation

services.exe 1556 2.99 Services and Controller app Microsoft Corporation

svchost.exe 1756 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1812 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1116 Generic Host Process for Win32 Services Microsoft Corporation

LEXBCES.EXE 312 LexBce Service Lexmark International, Inc.

LEXPPS.EXE 352 LEXPPS.EXE Lexmark International, Inc.

spoolsv.exe 360 Spooler SubSystem App Microsoft Corporation

svchost.exe 992 Generic Host Process for Win32 Services Microsoft Corporation

jqs.exe 1288 Java Quick Starter Service Sun Microsystems, Inc.

lxczcoms.exe 1996 Printer Communication System

mdm.exe 184 Machine Debug Manager Microsoft Corporation

nvsvc32.exe 688 NVIDIA Driver Helper Service, Version 178.24 NVIDIA Corporation

SMAgent.exe 716 SoundMAX service agent component Analog Devices, Inc.

svchost.exe 1468 Generic Host Process for Win32 Services Microsoft Corporation

ViewpointService.exe 1228 ViewMgr Viewpoint Corporation

alg.exe 3020 Application Layer Gateway Service Microsoft Corporation

infocard.exe 192 Windows CardSpace Microsoft Corporation

lsass.exe 1568 LSA Shell (Export Version) Microsoft Corporation

explorer.exe 368 Windows Explorer Microsoft Corporation

SMTray.exe 844 SoundMAX System Tray Analog Devices, Inc.

QTTask.exe 860 QuickTime Task Apple Inc.

rundll32.exe 876 Run a DLL as an App Microsoft Corporation

ipoint.exe 884 IPoint.exe Microsoft Corporation

jusched.exe 896 Java Platform SE binary Sun Microsystems, Inc.

acrotray.exe 932 AcroTray Adobe Systems Inc.

ctfmon.exe 940 CTF Loader Microsoft Corporation

NintendoWFCReg.exe 1008 Nintendo Wi-Fi Connector USB

Skype.exe 2244 Skype Skype Technologies S.A.

skypePM.exe 3120 Skype Extras Manager Skype Technologies

mozilla.exe 2140 Mozilla Mozilla Foundation

mirc.exe 568 mIRC mIRC Co. Ltd.

procexp.exe 3100 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

utorrent.exe 2724 1.49 µTorrent BitTorrent, Inc.

Process: utorrent.exe Pid: 2724

Name Description Company Name Version

ACTIVEDS.dll ADs Router Layer DLL Microsoft Corporation 5.1.2600.5512

adsldpc.dll ADs LDAP Provider C DLL Microsoft Corporation 5.1.2600.5512

ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.1.2600.5755

ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.5.2284.1

CLBCATQ.DLL Microsoft Corporation 2001.12.4414.700

COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.0.2900.5512

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.2900.5512

COMRes.dll Microsoft Corporation 2001.12.4414.700

credui.dll Credential Manager User Interface Microsoft Corporation 5.1.2600.5512

CRYPT32.dll Crypto API32 Microsoft Corporation 5.131.2600.5512

ctype.nls

DnsApi.dll DNS Client API DLL Microsoft Corporation 5.1.2600.5625

dot3api.dll 802.3 Autoconfiguration API Microsoft Corporation 5.1.2600.5512

dot3dlg.dll 802.3 UI Helper Microsoft Corporation 5.1.2600.5512

eappcfg.dll Eap Peer Config Microsoft Corporation 5.1.2600.5512

eappprxy.dll Microsoft EAPHost Peer Client DLL Microsoft Corporation 5.1.2600.5512

GDI32.dll GDI Client DLL Microsoft Corporation 5.1.2600.5698

hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 5.1.2600.5512

IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.1.2600.5512

Iphlpapi.dll IP Helper API Microsoft Corporation 5.1.2600.5512

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.1.2600.5781

locale.nls

MPRAPI.dll Windows NT MP Router Administration DLL Microsoft Corporation 5.1.2600.5512

MSASN1.dll ASN.1 Runtime APIs Microsoft Corporation 5.1.2600.5512

MSCTF.dll MSCTF Server DLL Microsoft Corporation 5.1.2600.5512

msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.1.2600.5512

MSVCP60.dll Microsoft ® C++ Runtime Library Microsoft Corporation 6.2.3104.0

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.2600.5512

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 5.1.2600.5625

netapi32.dll Net Win32 API DLL Microsoft Corporation 5.1.2600.5694

netshell.dll Network Connections Shell Microsoft Corporation 5.1.2600.5512

ntdll.dll NT Layer DLL Microsoft Corporation 5.1.2600.5755

ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.1.2600.5512

oleaut32.dll Microsoft Corporation 5.1.2600.5512

OneX.DLL IEEE 802.1X supplicant library Microsoft Corporation 5.1.2600.5512

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.1.2600.5512

RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.1.2600.5512

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 5.1.2600.5507

rtutils.dll Routing Utilities Microsoft Corporation 5.1.2600.5512

SAMLIB.dll SAM Library DLL Microsoft Corporation 5.1.2600.5512

Secur32.dll Security Support Provider Interface Microsoft Corporation 5.1.2600.5753

SETUPAPI.dll Windows Setup API Microsoft Corporation 5.1.2600.5512

SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.0.2900.5622

shfolder.dll Shell Folder Service Microsoft Corporation 6.0.2900.5512

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.2900.5512

sortkey.nls

sorttbls.nls

unicode.nls

USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.1.2600.5512

USERENV.dll Userenv Microsoft Corporation 5.1.2600.5512

utorrent.exe µTorrent BitTorrent, Inc. 1.8.2.15357

UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.2900.5512

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.1.2600.5512

WINSTA.dll Winstation Library Microsoft Corporation 5.1.2600.5512

WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 5.1.2600.5512

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.1.2600.5512

WS2HELP.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.1.2600.5512

wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.1.2600.5512

WTSAPI32.dll Windows Terminal Server SDK APIs Microsoft Corporation 5.1.2600.5512

xpsp2res.dll Service Pack 2 Messages Microsoft Corporation 5.1.2600.5512

I hope that you can make more sense of that than I can. I apologize for bothering about my problem, but I honestly have no idea what else to do. Google-ing it up didn't help me.. or at least not that I'm aware of. Most of the stuff I found just confused me and seemed unrelated.

[Ultima]

:\

Is µTorrent's CPU usage high? When you uninstalled, did that include removing %appdata%\uTorrent?

Also...

When µTorrent freezes, you can actually force a crash dump to be generated, like so:

In the Windows Task Manager or Process Explorer, look for the [PID] of the µTorrent process. From there, File > Run > ntsd.exe -p [PID] -e [PID] -c ".dump c:\jit.dmp;q"

where [PID] needs to be replaced with the PID of the µTorrent process found in the process list viewer (don't include square brackets). The resulting dump can be found as c:\jit.dmp. Do this when µTorrent hangs, and post the dump.

Under Windows Vista, ntsd.exe no longer comes installed by default. In this case, users can force a crash dump to be generated via Task Manager's right-click context menu for the µTorrent process, compress it, then upload it.

Upload the dump to mediafire.com or savefile.com.

[Hiroshi Mishima]

Well, the Mem Usage is usually around 12,000K or so. It normally doesn't eat up much CPU at all when running normally. While running it now, it definitely says it is using 00 CPU. As for the other information..

http://www.mediafire.com/download.php?mmqx2zjmdmx

That is the dump file. I hope I did it correctly.

[Ultima]

Keep in mind that I was asking about CPU usage when it was frozen, and the crash dump should be created when it's frozen too. Is that the case with what you've provided?

[Hiroshi Mishima]

Yeah, it's still in the same condition that it's been since last night. I refuses to respond entirely and the only way to close it down is via Task Manager/Process Explorer. I don't entirely know if that really qualifies as frozen, but it's as close as I suppose it can get if it isn't.

All the information I've provided has been under that strange unresponsive/apparently frozen/not responding condition. I'm really baffled as to what's causing it. I typically turn off Kaspersky when I run utorrent most of the time, and this time was no exception. But on the few occasions I did leave it on, I've never had this problem before. Feels like every year something goes wrong on my computer...

EDIT: Also, I'm sorry if I come off rude or apprehensive. It's just been a long month and this is yet another problem.

[Ultima]

I don't see anything wrong with what you've provided thus far that would point at an obvious culprit. It's really odd :\

One oddity though, is the fact that I see Symantec entries in your HijackThis log. Can you run the Norton Removal utility to make sure remnants of the software aren't conflicting with anything?

If that doesn't help, can you try uninstalling Kaspersky (not just disabling it or shutting it down)? Security softwares don't go away from memory even if their UI says it's disabled, or if you "exit" them (shutting it down really means you shut down the UI, not the security protection).

[Hiroshi Mishima]

I can try uninstalling Kaspersky and seeing if that helps, but it's never been an issue before. Also, I have no idea why I'd have Symantic entries, I've never used any Norton software on this computer because I know how much trouble Norton is and what it's done to some of my relatives' computers.

But yeah, I'll try the Kaspersky suggestion, and I'll run the Norton Removal Tool just in case.

EDIT: I have no idea what caused it, but I did both of those and it started working fine again. I probably should have run the NRT before uninstalling Kaspersky because now I have to hunt down my installation CD again... but I'm glad it works again. Thank you.

I still have no idea what or how Norton was on my computer, but I'm glad it's been removed. You wouldn't know how to remove those things talking about Juno would you? I've had no luck removing them on my own.. but this is probably the wrong place to ask. Thanks again.

[Ultima]

In the HijackThis main menu, click "Open the Misc Tools section", then click "Main" and change the default pages.