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System Crashes


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Hello Everyone,

My laptop seems to be crashing when running UTorrent or other P2P applications (for example World of Warcraft's Blizzard Updater). I am running Windows Vista x64, and connected via Ethernet to my Scientific Atlanta Webstar modem. My internet service provider is Optimum Online, and I am connected to a Linksys WRT54G router (I have tried to connect directly to the modem as well, and am still seeing these crashes). I read Ultima's guide and did many of the fixes that were proposed including reading the FAQs, Port Forwarding (I followed these, I am connectible, and get a green check mark on the bottom of the screen), and some of the advanced option fixes. After about 15 minutes my system completely locks up, and I have to hold the power button down to get my laptop to shut down. I am running a cooling fan underneath my laptop, so I dont think heat is the issue. Here are my processes, and thanks in advance to everyone who helps:

ogfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:01:32 AM, on 9/6/2009

Platform: Windows Vista (WinNT 6.00.1904)

MSIE: Internet Explorer v8.00 (8.00.6001.18813)

Boot mode: Normal

Running processes:




C:\Program Files\Windows Defender\MSASCui.exe



C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Windows Sidebar\sidebar.exe


C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe


C:\Program Files\OpenOffice.org 3\program\soffice.exe

C:\Program Files\OpenOffice.org 3\program\soffice.bin



R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [Google Update] "C:\Users\msultana19\AppData\Local\Google\Update\GoogleUpdate.exe" /c

O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun

O4 - HKCU\..\Run: [NCsoft Launcher] C:\program files\ncsoft\launcher\NCLauncher.exe /Minimized

O4 - HKCU\..\Run: [steam] "C:\Program Files\Steam\Steam.exe" -silent

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: Install Pending Files.LNK = C:\Program Files\SIFXINST\SIFXINST.EXE

O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe

O13 - Gopher Prefix:

O23 - Service: LibUsb-Win32 - Daemon, Version (libusbd) - http://libusb-win32.sourceforge.net - C:\Windows\system32\libusbd-nt.exe

O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)

O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe

O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe

Process PID CPU Description Company Name

System Idle Process 0 97.36

Interrupts n/a Hardware Interrupts

DPCs n/a Deferred Procedure Calls

System 4

smss.exe 424 Windows Session Manager Microsoft Corporation

csrss.exe 556 Client Server Runtime Process Microsoft Corporation

wininit.exe 608 Windows Start-Up Application Microsoft Corporation

services.exe 652 1.51 Services and Controller app Microsoft Corporation

svchost.exe 824 Host Process for Windows Services Microsoft Corporation

nvvsvc.exe 864 NVIDIA Driver Helper Service, Version 179.48 NVIDIA Corporation

rundll32.exe 1844 Windows host process (Rundll32) Microsoft Corporation

svchost.exe 892 Host Process for Windows Services Microsoft Corporation

svchost.exe 940 Host Process for Windows Services Microsoft Corporation

svchost.exe 976 Host Process for Windows Services Microsoft Corporation

audiodg.exe 1140 Windows Audio Device Graph Isolation Microsoft Corporation

svchost.exe 1004 Host Process for Windows Services Microsoft Corporation

dwm.exe 876 0.75 Desktop Window Manager Microsoft Corporation

svchost.exe 1024 Host Process for Windows Services Microsoft Corporation

taskeng.exe 1128 Task Scheduler Engine Microsoft Corporation

taskeng.exe 3420 Task Scheduler Engine Microsoft Corporation

wuauclt.exe 2364 Windows Update Automatic Updates Microsoft Corporation

svchost.exe 1160 Host Process for Windows Services Microsoft Corporation

SLsvc.exe 1176 Microsoft Software Licensing Service Microsoft Corporation

svchost.exe 1228 Host Process for Windows Services Microsoft Corporation

svchost.exe 1336 Host Process for Windows Services Microsoft Corporation

spoolsv.exe 1552 Spooler SubSystem App Microsoft Corporation

svchost.exe 1576 Host Process for Windows Services Microsoft Corporation

libusbd-nt.exe 2860 LibUsb-Win32 - Generic USB Library http://libusb-win32.sourceforge.net

svchost.exe 3060 Host Process for Windows Services Microsoft Corporation

PRISMXL.SYS 3076 PrismXL Service New Boundary Technologies, Inc.

svchost.exe 3100 Host Process for Windows Services Microsoft Corporation

svchost.exe 3136 Host Process for Windows Services Microsoft Corporation

SearchIndexer.exe 3156 Microsoft Windows Search Indexer Microsoft Corporation

TrustedInstaller.exe 3584 Windows Modules Installer Microsoft Corporation

lsass.exe 664 Local Security Authority Process Microsoft Corporation

lsm.exe 672 Local Session Manager Service Microsoft Corporation

csrss.exe 620 Client Server Runtime Process Microsoft Corporation

winlogon.exe 1096 Windows Logon Application Microsoft Corporation

explorer.exe 1288 Windows Explorer Microsoft Corporation

MSASCui.exe 1960 Windows Defender User Interface Microsoft Corporation

RtHDVCpl.exe 1952 HD Audio Control Panel Realtek Semiconductor

rundll32.exe 1920 Windows host process (Rundll32) Microsoft Corporation

jusched.exe 356 Java Platform SE binary Sun Microsystems, Inc.

sidebar.exe 604 Windows Sidebar Microsoft Corporation

GoogleUpdate.exe 1396 Google Installer Google Inc.

GoogleCrashHandler.exe 2244 Google Installer Google Inc.

chrome.exe 4020 Google Chrome Google Inc.

chrome.exe 300 Google Chrome Google Inc.

procexp.exe 3284 1.51 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

uTorrent.exe 736 µTorrent BitTorrent, Inc.

soffice.exe 2440 OpenOffice.org 3.1 OpenOffice.org

soffice.bin 2764 OpenOffice.org 3.1 OpenOffice.org

notepad.exe 2488 Notepad Microsoft Corporation

Process: uTorrent.exe Pid: 736

Name Description Company Name Version

ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 6.0.6000.16386

CLBCatQ.DLL COM+ Configuration Catalog Microsoft Corporation 2001.12.6930.16386

COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.10.6000.16386

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.6000.16386

dhcpcsvc.DLL DHCP Client Service Microsoft Corporation 6.0.6000.16512

dhcpcsvc6.DLL DHCPv6 Client Microsoft Corporation 6.0.6000.16512

DnsApi.dll DNS Client API DLL Microsoft Corporation 6.0.6000.16615

FirewallAPI.dll Windows Firewall API Microsoft Corporation 6.0.6000.16501

GDI32.dll GDI Client DLL Microsoft Corporation 6.0.6000.16766

IMM32.DLL Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.0.6000.16386

Iphlpapi.dll IP Helper API Microsoft Corporation 6.0.6000.16386

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 6.0.6000.16820



LPK.DLL Language Pack Microsoft Corporation 6.0.6000.16870

MSCTF.dll MSCTF Server DLL Microsoft Corporation 6.0.6000.16386

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.6000.16386

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.0.6000.16386

napinsp.dll E-mail Naming Shim Provider Microsoft Corporation 6.0.6000.16386

NLAapi.dll Network Location Awareness 2 Microsoft Corporation 6.0.6000.16386

NSI.dll NSI User-mode interface DLL Microsoft Corporation 6.0.6000.16386

ntdll.dll NT Layer DLL Microsoft Corporation 6.0.6000.16386

ole32.dll Microsoft OLE for Windows Microsoft Corporation 6.0.6000.16386

oleaut32.dll Microsoft Corporation 6.0.6000.16609

pnrpnsp.dll PNRP Name Space Provider Microsoft Corporation 6.0.6000.16386

PSAPI.DLL Process Status Helper Microsoft Corporation 6.0.6000.16386

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.0.6000.16386

RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 6.0.6000.16850

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 6.0.6000.16386

Secur32.dll Security Support Provider Interface Microsoft Corporation 6.0.6000.16820

SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.0.6000.16774

shfolder.dll Shell Folder Service Microsoft Corporation 6.0.6000.16386

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.6000.16386

USER32.dll Multi-User Windows USER API Client DLL Microsoft Corporation 6.0.6000.16438

USERENV.dll Userenv Microsoft Corporation 6.0.6000.16386

USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.6000.16386

uTorrent.exe µTorrent BitTorrent, Inc.

uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.6000.16386

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 6.0.6000.16386

WINNSI.DLL Network Store Information RPC interface Microsoft Corporation 6.0.6000.16386

winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 6.0.6000.16386

WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 6.0.6000.16386

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.0.6000.16386

wship6.dll Winsock2 Helper DLL (TL/IPv6) Microsoft Corporation 6.0.6000.16386

wshtcpip.dll Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.0.6000.16386

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Update your drivers, Start > Perfmon > look for any indication of a problem in the reliability monitor, see if you have any recent files in C:\Minidump and also run speedfan to monitor temperatures around the time it occurs.

When updating the drivers, check out the laptop brands website (HP, Dell or whatever) for updates, and take special care to look for network drivers (laptop brands site as well as chipset manufacturers site).

Exactly what advanced options have you changed, and settings have you tried? Does anything else happen at the time of your "crash"?

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Well, I think I've figured out whats going on, and its a combination of a lot of different things. I found the first problem when I updated the driver for my network card. The hard locks are a thing of the past now. However, there seems to be another problem, and I think I've pinpointed this one. Whenever I start UTorrent now, my modem restarts. I think I'm going to go to the Optimum Store and swap my modem for another one. I will try the other things you suggested. Thanks for the help!

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