msultana19 Posted September 6, 2009 Report Share Posted September 6, 2009 Hello Everyone, My laptop seems to be crashing when running UTorrent or other P2P applications (for example World of Warcraft's Blizzard Updater). I am running Windows Vista x64, and connected via Ethernet to my Scientific Atlanta Webstar modem. My internet service provider is Optimum Online, and I am connected to a Linksys WRT54G router (I have tried to connect directly to the modem as well, and am still seeing these crashes). I read Ultima's guide and did many of the fixes that were proposed including reading the FAQs, Port Forwarding (I followed these, I am connectible, and get a green check mark on the bottom of the screen), and some of the advanced option fixes. After about 15 minutes my system completely locks up, and I have to hold the power button down to get my laptop to shut down. I am running a cooling fan underneath my laptop, so I dont think heat is the issue. Here are my processes, and thanks in advance to everyone who helps:ogfile of Trend Micro HijackThis v2.0.2Scan saved at 9:01:32 AM, on 9/6/2009Platform: Windows Vista (WinNT 6.00.1904)MSIE: Internet Explorer v8.00 (8.00.6001.18813)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\system32\taskeng.exeC:\Windows\Explorer.EXEC:\Program Files\Windows Defender\MSASCui.exeC:\WINDOWS\RtHDVCpl.exeC:\WINDOWS\System32\rundll32.exeC:\Program Files\Java\jre6\bin\jusched.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Users\msultana19\AppData\Local\Google\Update\GoogleUpdate.exeC:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exeC:\Users\msultana19\AppData\Local\Google\Update\1.2.183.7\GoogleCrashHandler.exeC:\Program Files\OpenOffice.org 3\program\soffice.exeC:\Program Files\OpenOffice.org 3\program\soffice.binC:\Users\msultana19\Documents\Downloads\HijackThis.exeC:\Windows\system32\SearchFilterHost.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhostO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dllO2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dllO3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hideO4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exeO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartupO4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInitO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottimeO4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRunO4 - HKCU\..\Run: [Google Update] "C:\Users\msultana19\AppData\Local\Google\Update\GoogleUpdate.exe" /cO4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorunO4 - HKCU\..\Run: [NCsoft Launcher] C:\program files\ncsoft\launcher\NCLauncher.exe /MinimizedO4 - HKCU\..\Run: [steam] "C:\Program Files\Steam\Steam.exe" -silentO4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exeO4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exeO4 - Global Startup: Install Pending Files.LNK = C:\Program Files\SIFXINST\SIFXINST.EXEO4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exeO13 - Gopher Prefix: O23 - Service: LibUsb-Win32 - Daemon, Version 0.1.10.1 (libusbd) - http://libusb-win32.sourceforge.net - C:\Windows\system32\libusbd-nt.exeO23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exeO23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYSO23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exeProcess PID CPU Description Company NameSystem Idle Process 0 97.36 Interrupts n/a Hardware Interrupts DPCs n/a Deferred Procedure Calls System 4 smss.exe 424 Windows Session Manager Microsoft Corporationcsrss.exe 556 Client Server Runtime Process Microsoft Corporationwininit.exe 608 Windows Start-Up Application Microsoft Corporation services.exe 652 1.51 Services and Controller app Microsoft Corporation svchost.exe 824 Host Process for Windows Services Microsoft Corporation nvvsvc.exe 864 NVIDIA Driver Helper Service, Version 179.48 NVIDIA Corporation rundll32.exe 1844 Windows host process (Rundll32) Microsoft Corporation svchost.exe 892 Host Process for Windows Services Microsoft Corporation svchost.exe 940 Host Process for Windows Services Microsoft Corporation svchost.exe 976 Host Process for Windows Services Microsoft Corporation audiodg.exe 1140 Windows Audio Device Graph Isolation Microsoft Corporation svchost.exe 1004 Host Process for Windows Services Microsoft Corporation dwm.exe 876 0.75 Desktop Window Manager Microsoft Corporation svchost.exe 1024 Host Process for Windows Services Microsoft Corporation taskeng.exe 1128 Task Scheduler Engine Microsoft Corporation taskeng.exe 3420 Task Scheduler Engine Microsoft Corporation wuauclt.exe 2364 Windows Update Automatic Updates Microsoft Corporation svchost.exe 1160 Host Process for Windows Services Microsoft Corporation SLsvc.exe 1176 Microsoft Software Licensing Service Microsoft Corporation svchost.exe 1228 Host Process for Windows Services Microsoft Corporation svchost.exe 1336 Host Process for Windows Services Microsoft Corporation spoolsv.exe 1552 Spooler SubSystem App Microsoft Corporation svchost.exe 1576 Host Process for Windows Services Microsoft Corporation libusbd-nt.exe 2860 LibUsb-Win32 - Generic USB Library http://libusb-win32.sourceforge.net svchost.exe 3060 Host Process for Windows Services Microsoft Corporation PRISMXL.SYS 3076 PrismXL Service New Boundary Technologies, Inc. svchost.exe 3100 Host Process for Windows Services Microsoft Corporation svchost.exe 3136 Host Process for Windows Services Microsoft Corporation SearchIndexer.exe 3156 Microsoft Windows Search Indexer Microsoft Corporation TrustedInstaller.exe 3584 Windows Modules Installer Microsoft Corporation lsass.exe 664 Local Security Authority Process Microsoft Corporation lsm.exe 672 Local Session Manager Service Microsoft Corporationcsrss.exe 620 Client Server Runtime Process Microsoft Corporationwinlogon.exe 1096 Windows Logon Application Microsoft Corporationexplorer.exe 1288 Windows Explorer Microsoft Corporation MSASCui.exe 1960 Windows Defender User Interface Microsoft Corporation RtHDVCpl.exe 1952 HD Audio Control Panel Realtek Semiconductor rundll32.exe 1920 Windows host process (Rundll32) Microsoft Corporation jusched.exe 356 Java Platform SE binary Sun Microsystems, Inc. sidebar.exe 604 Windows Sidebar Microsoft Corporation GoogleUpdate.exe 1396 Google Installer Google Inc. GoogleCrashHandler.exe 2244 Google Installer Google Inc. chrome.exe 4020 Google Chrome Google Inc. chrome.exe 300 Google Chrome Google Inc. procexp.exe 3284 1.51 Sysinternals Process Explorer Sysinternals - www.sysinternals.com uTorrent.exe 736 µTorrent BitTorrent, Inc.soffice.exe 2440 OpenOffice.org 3.1 OpenOffice.org soffice.bin 2764 OpenOffice.org 3.1 OpenOffice.orgnotepad.exe 2488 Notepad Microsoft CorporationProcess: uTorrent.exe Pid: 736Name Description Company Name VersionADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 6.0.6000.16386CLBCatQ.DLL COM+ Configuration Catalog Microsoft Corporation 2001.12.6930.16386COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.10.6000.16386comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.6000.16386dhcpcsvc.DLL DHCP Client Service Microsoft Corporation 6.0.6000.16512dhcpcsvc6.DLL DHCPv6 Client Microsoft Corporation 6.0.6000.16512DnsApi.dll DNS Client API DLL Microsoft Corporation 6.0.6000.16615FirewallAPI.dll Windows Firewall API Microsoft Corporation 6.0.6000.16501GDI32.dll GDI Client DLL Microsoft Corporation 6.0.6000.16766IMM32.DLL Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.0.6000.16386Iphlpapi.dll IP Helper API Microsoft Corporation 6.0.6000.16386kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 6.0.6000.16820locale.nls locale.nls LPK.DLL Language Pack Microsoft Corporation 6.0.6000.16870MSCTF.dll MSCTF Server DLL Microsoft Corporation 6.0.6000.16386msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.6000.16386mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.0.6000.16386napinsp.dll E-mail Naming Shim Provider Microsoft Corporation 6.0.6000.16386NLAapi.dll Network Location Awareness 2 Microsoft Corporation 6.0.6000.16386NSI.dll NSI User-mode interface DLL Microsoft Corporation 6.0.6000.16386ntdll.dll NT Layer DLL Microsoft Corporation 6.0.6000.16386ole32.dll Microsoft OLE for Windows Microsoft Corporation 6.0.6000.16386oleaut32.dll Microsoft Corporation 6.0.6000.16609pnrpnsp.dll PNRP Name Space Provider Microsoft Corporation 6.0.6000.16386PSAPI.DLL Process Status Helper Microsoft Corporation 6.0.6000.16386rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.0.6000.16386RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 6.0.6000.16850rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 6.0.6000.16386Secur32.dll Security Support Provider Interface Microsoft Corporation 6.0.6000.16820SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.0.6000.16774shfolder.dll Shell Folder Service Microsoft Corporation 6.0.6000.16386SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.6000.16386USER32.dll Multi-User Windows USER API Client DLL Microsoft Corporation 6.0.6000.16438USERENV.dll Userenv Microsoft Corporation 6.0.6000.16386USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.6000.16386uTorrent.exe µTorrent BitTorrent, Inc. 1.8.4.16381uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.6000.16386VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 6.0.6000.16386WINNSI.DLL Network Store Information RPC interface Microsoft Corporation 6.0.6000.16386winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 6.0.6000.16386WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 6.0.6000.16386WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.0.6000.16386wship6.dll Winsock2 Helper DLL (TL/IPv6) Microsoft Corporation 6.0.6000.16386wshtcpip.dll Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.0.6000.16386 Link to comment Share on other sites More sharing options...
GTHK Posted September 6, 2009 Report Share Posted September 6, 2009 Update your drivers, Start > Perfmon > look for any indication of a problem in the reliability monitor, see if you have any recent files in C:\Minidump and also run speedfan to monitor temperatures around the time it occurs.When updating the drivers, check out the laptop brands website (HP, Dell or whatever) for updates, and take special care to look for network drivers (laptop brands site as well as chipset manufacturers site).Exactly what advanced options have you changed, and settings have you tried? Does anything else happen at the time of your "crash"? Link to comment Share on other sites More sharing options...
msultana19 Posted September 7, 2009 Author Report Share Posted September 7, 2009 Well, I think I've figured out whats going on, and its a combination of a lot of different things. I found the first problem when I updated the driver for my network card. The hard locks are a thing of the past now. However, there seems to be another problem, and I think I've pinpointed this one. Whenever I start UTorrent now, my modem restarts. I think I'm going to go to the Optimum Store and swap my modem for another one. I will try the other things you suggested. Thanks for the help! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.