New User Need Help (Running but not responding)

[jlevs]

I just installed Utorrent and I keep getting the "running but no responding" msg. I read a few other posts and it said to check your Windows Firewall Settings. I checked and I am NOT running any firewalls. Im running Windows Vista Home Basic, Service Pack 1. Any help would be much appreciated. Thanks!!!

[moogly]

We need more info.

Post Hijackthis and Process Explorer logs when uT is running please.

Select utorrent.exe and enable DLL mode (ctrl+d) in PE.

Guide: http://forum.utorrent.com/viewtopic.php?id=29748

[jlevs]

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 6:26:50 PM, on 9/27/2009

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18294)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

c:\PROGRA~1\mcafee.com\agent\mcagent.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\windows\SMINST\Components\scheduler\STService.exe

C:\Program Files\Dell\DellDock\DellDock.exe

C:\Program Files\DellTPad\Apoint.exe

C:\Program Files\IDT\WDM\sttray.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Windows\System32\WLTRAY.EXE

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe

C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe

C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe

C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell2.exe

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Program Files\DVD or CD Sharing\ODSAgent.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Dell Video Chat\DellVideoChat.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Windows\system32\igfxsrvc.exe

C:\Program Files\Dell Remote Access\ezi_ra.exe

C:\Program Files\DellTPad\ApMsgFwd.exe

C:\Program Files\DellTPad\HidFind.exe

C:\Program Files\DellTPad\Apntex.exe

C:\Windows\system32\wuauclt.exe

C:\Users\Jlevs\Documents\Torrent Software\utorrent (bit torrent client)\utorrent.exe

C:\Program Files\internet explorer\ieuser.exe

C:\Program Files\internet explorer\iexplore.exe

C:\Program Files\Windows Live\Toolbar\wltuser.exe

C:\Users\Jlevs\Documents\Torrent Software\utorrent (bit torrent client)\uTorrent.exe

C:\Users\Jlevs\Documents\Torrent Software\New Folder (2)\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.spoiledparadise.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe

O4 - HKLM\..\Run: [sysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe

O4 - HKLM\..\Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe

O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe" /m

O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"

O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2

O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey

O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter

O4 - HKLM\..\Run: [DVD or CD Sharing] "C:\Program Files\DVD or CD Sharing\ODSAgent.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\Components\scheduler\Launcher.exe

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [sightSpeed] "C:\Program Files\Dell Video Chat\DellVideoChat.exe" -bootmode

O4 - HKCU\..\Run: [Google Update] "C:\Users\Jlevs\AppData\Local\Google\Update\GoogleUpdate.exe" /c

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')

O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe

O4 - Global Startup: Dell Remote Access.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O13 - Gopher Prefix:

O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll

O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f6ef8056\aestsrv.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe

O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe

O23 - Service: Advanced Networking Service (hnmsvc) - Dell Inc. - c:\Program Files\Common Files\Dell\Advanced Networking Service\hnm_svc.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\mna\mcnasvc.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\McProxy\McProxy.exe

O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe

O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks - C:\Windows\sminst\sftservice.EXE

O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f6ef8056\STacSV.exe

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE

O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)

--

End of file - 10889 bytes

Process PID CPU Description Company Name

System Idle Process 0 70.28

Interrupts n/a Hardware Interrupts

DPCs n/a Deferred Procedure Calls

System 4 0.76

smss.exe 424

csrss.exe 560

wininit.exe 604

services.exe 648

svchost.exe 848 5.35

WmiPrvSE.exe 2904

mcagent.exe 3716 McAfee Integrated Security Platform McAfee, Inc.

igfxsrvc.exe 3788 igfxsrvc Module Intel Corporation

wltuser.exe 3348 Windows Live Toolbar User Elevation Helper Microsoft Corporation

svchost.exe 908

svchost.exe 948

audiodg.exe 1196

svchost.exe 1044

wlanext.exe 1636

dwm.exe 3692 3.06 Desktop Window Manager Microsoft Corporation

svchost.exe 1056

taskeng.exe 1460

taskeng.exe 3736 Task Scheduler Engine Microsoft Corporation

wuauclt.exe 3840 Windows Update Automatic Updates Microsoft Corporation

stacsv.exe 1076

SLsvc.exe 1240

svchost.exe 1284

DockLogin.exe 1440

svchost.exe 1512

WLTRYSVC.EXE 1612

BCMWLTRY.EXE 1624

spoolsv.exe 1756

svchost.exe 1780

AEstSrv.exe 1996

AppleMobileDeviceService.exe 2028

mDNSResponder.exe 2040

hnm_svc.exe 308 0.76

IAANTmon.exe 1420

McProxy.exe 1356

Mcshield.exe 1496

MpfSrv.exe 1384

msksrver.exe 2076

svchost.exe 2128

SeaPort.exe 2216

SftService.exe 2340

svchost.exe 2376

svchost.exe 2432

SearchIndexer.exe 2464

SearchProtocolHost.exe 5768

SearchFilterHost.exe 5944

rundll32.exe 2516 2.29

mcmscsvc.exe 2788

wmpnetwk.exe 3908

iPodService.exe 5420

mcsysmon.exe 6028

McNASvc.exe 3900

sprtsvc.exe 1772

svchost.exe 5480

lsass.exe 664

lsm.exe 676

csrss.exe 616

winlogon.exe 740

explorer.exe 3748 0.76 Windows Explorer Microsoft Corporation

Apoint.exe 2364 0.76 Alps Pointing-device Driver Alps Electric Co., Ltd.

ApMsgFwd.exe 4500

hidfind.exe 4720 Alps Pointing-device Driver Alps Electric Co., Ltd.

sttray.exe 2404 IDT PC Audio IDT, Inc.

igfxtray.exe 2444 igfxTray Module Intel Corporation

hkcmd.exe 2452 hkcmd Module Intel Corporation

igfxpers.exe 2552 persistence Module Intel Corporation

WLTRAY.EXE 2584 Dell Wireless WLAN Card Wireless Network Tray Applet Dell Inc.

quickset.exe 872 QuickSet Dell Inc.

IAAnotif.exe 2772 Event Monitor User Notification Tool Intel Corporation

DataSafeOnline.exe 3184 DataSafeOnline

PDVDDXSrv.exe 3220 CyberLink PowerDVD Resident Program CyberLink Corp.

WebcamDell2.exe 1260 WebcamDell2.exe Creative Technology Ltd

sprtcmd.exe 2812 SupportSoft, Inc.

ODSAgent.exe 3292 DVD or CD Sharing Agent Apple Inc.

iTunesHelper.exe 992 iTunesHelper Module Apple Inc.

sidebar.exe 3528 Windows Sidebar Microsoft Corporation

DellVideoChat.exe 3684 Dell Video Chat by SightSpeed Dell Inc. and SightSpeed Inc.

wmpnscfg.exe 3688 Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation

msnmsgr.exe 3852 Windows Live Messenger Microsoft Corporation

ezi_ra.exe 3980 Remote Access Application Dell Inc.

utorrent.exe 1012 µTorrent BitTorrent, Inc.

utorrent.exe 816

STService.exe 3984

DellDock.exe 4048 6.88 Dell Dock Stardock Corporation

ApntEx.exe 4732 0.76 Alps Pointing-device Driver for Windows NT/2000/XP/Vista Alps Electric Co., Ltd.

ieuser.exe 3360 Internet Explorer Microsoft Corporation

WINZIP32.EXE 5156 WinZip WinZip Computing, S.L.

procexp.exe 2092 7.64 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

iexplore.exe 4900 Internet Explorer Microsoft Corporation

HijackThis.exe 1156

notepad.exe 1504