Windows 7 Freezing, Sound Glitching

Coheed · March 29, 2010

Hey all!

I'm having a bit of an issue with utorrent and Windows 7 x64. Every 15-30 minutes Windows will freeze, the sound will stutter very rapidly (If there is sound at the time of the freeze), then the system will be fine after about a minute of this. Here are HJT and PE logs, respectively:

Logfile of Trend Micro HijackThis v2.0.3 (BETA)

Scan saved at 2:02:10 PM, on 3/29/2010

Platform: Unknown Windows (WinNT 6.01.3504)

MSIE: Internet Explorer v8.00 (8.00.7600.16385)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\Steam\Steam.exe

C:\Program Files (x86)\Skype\Phone\Skype.exe

C:\Program Files (x86)\Pidgin\pidgin.exe

C:\Users\Dave\AppData\Roaming\Dropbox\bin\Dropbox.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe

C:\Program Files (x86)\Common Files\Logishrd\LQCVFX\COCIManager.exe

C:\Users\Dave\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\iTunes\iTunes.exe

C:\Users\Dave\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Dave\AppData\Local\Temp\Rar$EX00.802\procexp.exe

C:\Users\Dave\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\uTorrent\uTorrent.exe

C:\Program Files (x86)\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

F2 - REG:system.ini: UserInit=userinit.exe

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide

O4 - HKCU\..\Run: [Google Update] "C:\Users\Dave\AppData\Local\Google\Update\GoogleUpdate.exe" /c

O4 - HKCU\..\Run: [steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent

O4 - HKCU\..\Run: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')

O4 - Startup: Dropbox.lnk = Dave\AppData\Roaming\Dropbox\bin\Dropbox.exe

O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files (x86)\Common Files\LogiShrd\eReg\SetPoint\eReg.exe

O4 - Startup: peerblock - Shortcut.lnk = C:\Program Files (x86)\Peerblock\peerblock.exe

O4 - Global Startup: Pidgin.lnk = C:\Program Files (x86)\Pidgin\pidgin.exe

O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files (x86)\Bonjour\ExplorerPlugin.dll

O13 - Gopher Prefix:

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe

O23 - Service: Process Monitor (LVPrcS64) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: Unsigned Themes (UnsignedThemes) - The Within Network, LLC - C:\Windows\UnsignedThemesSvc.exe

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--

End of file - 7655 bytes

Process PID CPU Private Bytes Working Set Description Company Name

AppleMobileDeviceService.exe 1448 1,568 K 4,548 K Apple Mobile Device Service Apple Inc.

atieclxx.exe 1952 2,548 K 6,232 K AMD External Events Client Module AMD

atiesrxx.exe 980 1,692 K 4,216 K AMD External Events Service Module AMD

audiodg.exe 4844 0.39 16,608 K 16,316 K Windows Audio Device Graph Isolation Microsoft Corporation

chrome.exe 2120 34,248 K 51,772 K Google Chrome Google Inc.

chrome.exe 2100 9,712 K 15,672 K Google Chrome Google Inc.

chrome.exe 2992 18,824 K 29,764 K Google Chrome Google Inc.

chrome.exe 4032 27,304 K 30,784 K Google Chrome Google Inc.

chrome.exe 2924 12,840 K 21,852 K Google Chrome Google Inc.

chrome.exe 4984 21,052 K 29,176 K Google Chrome Google Inc.

chrome.exe 2556 13,072 K 21,588 K Google Chrome Google Inc.

chrome.exe 2044 13,012 K 20,508 K Google Chrome Google Inc.

COCIManager.exe 3408 2,496 K 6,708 K Camera Control Interface Logitech Inc.

csrss.exe 380 2,252 K 4,272 K Client Server Runtime Process Microsoft Corporation

csrss.exe 480 11,300 K 19,272 K Client Server Runtime Process Microsoft Corporation

DPCs n/a 0 K 0 K Deferred Procedure Calls

Dropbox.exe 2636 41,504 K 46,456 K Dropbox

dwm.exe 2676 34,376 K 41,104 K Desktop Window Manager Microsoft Corporation

explorer.exe 2696 37,136 K 60,508 K Windows Explorer Microsoft Corporation

Interrupts n/a 0 K 0 K Hardware Interrupts

iPodService.exe 3724 3,568 K 7,640 K iPodService Module (64-bit) Apple Inc.

iTunes.exe 2260 0.39 93,292 K 92,044 K iTunes Apple Inc.

iTunesHelper.exe 2640 5,540 K 12,364 K iTunesHelper Apple Inc.

jusched.exe 2852 1,264 K 4,300 K Java Update Scheduler Sun Microsystems, Inc.

KHALMNPR.exe 3972 6,288 K 10,980 K Logitech KHAL Main Process Logitech, Inc.

lsass.exe 528 4,772 K 11,604 K Local Security Authority Process Microsoft Corporation

lsm.exe 536 2,620 K 4,164 K Local Session Manager Service Microsoft Corporation

LVPrcSrv.exe 1540 3,296 K 6,376 K Logitech LVPrcSrv Module. Logitech Inc.

LVPrS64H.exe 1584 1,308 K 4,308 K Logitech LVPrS64H Module. Logitech Inc.

LWS.exe 2860 12,128 K 15,584 K Camera Software Logitech Inc.

mDNSResponder.exe 1468 2,096 K 5,092 K Bonjour Service Apple Inc.

msiexec.exe 3492 8,168 K 18,588 K Windows® installer Microsoft Corporation

MsMpEng.exe 880 156,892 K 82,984 K AntiMalware Service Executable Microsoft Corporation

msseces.exe 2940 4,476 K 12,304 K Microsoft Security Essentials User Interface Microsoft Corporation

peerblock.exe 2668 29,540 K 26,872 K PeerBlock PeerBlock, LLC

pidgin.exe 2592 20,448 K 32,896 K Pidgin The Pidgin developer community

procexp.exe 3244 1,792 K 8,156 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

procexp64.exe 1200 0.39 22,076 K 38,892 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

SearchFilterHost.exe 4332 3,100 K 6,496 K Microsoft Windows Search Filter Host Microsoft Corporation

SearchIndexer.exe 2288 31,836 K 27,576 K Microsoft Windows Search Indexer Microsoft Corporation

SearchProtocolHost.exe 964 2,856 K 8,064 K Microsoft Windows Search Protocol Host Microsoft Corporation

services.exe 520 6,232 K 9,508 K Services and Controller app Microsoft Corporation

SetPoint.exe 2956 12,196 K 19,852 K Logitech SetPoint Event Manager (UNICODE) Logitech, Inc.

sidebar.exe 2272 19,456 K 40,092 K Windows Desktop Gadgets Microsoft Corporation

Skype.exe 1832 43,016 K 64,304 K Skype Skype Technologies S.A.

smss.exe 292 568 K 1,136 K Windows Session Manager Microsoft Corporation

spoolsv.exe 1332 6,736 K 11,476 K Spooler SubSystem App Microsoft Corporation

sppsvc.exe 1652 2,644 K 7,296 K Microsoft Software Protection Platform Service Microsoft Corporation

Steam.exe 3064 75,760 K 66,224 K Steam Valve Corporation

svchost.exe 640 4,752 K 9,636 K Host Process for Windows Services Microsoft Corporation

svchost.exe 720 5,160 K 8,704 K Host Process for Windows Services Microsoft Corporation

svchost.exe 1012 20,852 K 22,928 K Host Process for Windows Services Microsoft Corporation

svchost.exe 340 108,652 K 108,768 K Host Process for Windows Services Microsoft Corporation

svchost.exe 396 29,300 K 45,648 K Host Process for Windows Services Microsoft Corporation

svchost.exe 1096 12,208 K 20,004 K Host Process for Windows Services Microsoft Corporation

svchost.exe 1216 28,192 K 31,616 K Host Process for Windows Services Microsoft Corporation

svchost.exe 1360 31,324 K 32,696 K Host Process for Windows Services Microsoft Corporation

svchost.exe 1512 8,256 K 14,788 K Host Process for Windows Services Microsoft Corporation

svchost.exe 3400 11,880 K 15,120 K Host Process for Windows Services Microsoft Corporation

System 4 0.39 124 K 7,732 K

System Idle Process 0 96.91 0 K 24 K

taskhost.exe 2424 8,080 K 9,224 K Host Process for Windows Tasks Microsoft Corporation

UnsignedThemesSvc.exe 348 1,796 K 716 K Unsigned Themes Service The Within Network, LLC

uTorrent.exe 4440 2.33 20,676 K 27,264 K µTorrent BitTorrent, Inc.

wininit.exe 452 1,732 K 4,424 K Windows Start-Up Application Microsoft Corporation

winlogon.exe 816 3,372 K 7,136 K Windows Logon Application Microsoft Corporation

wmpnetwk.exe 2620 11,616 K 14,556 K Windows Media Player Network Sharing Service Microsoft Corporation

wuauclt.exe 2744 2,600 K 10,004 K Windows Update Microsoft Corporation

Process: uTorrent.exe Pid: 4440

Name Description Company Name Version

ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 6.1.7600.16385

ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.5.2284.0

AUTHZ.dll Authorization Framework Microsoft Corporation 6.1.7600.16385

CLBCatQ.DLL COM+ Configuration Catalog Microsoft Corporation 2001.12.8530.16385

COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.10.7600.16385

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.1.7600.16385

credssp.dll Credential Delegation Security Package Microsoft Corporation 6.1.7600.16385

CRYPT32.dll Crypto API32 Microsoft Corporation 6.1.7600.16385

CRYPTBASE.dll Base cryptographic API DLL Microsoft Corporation 6.1.7600.16385

CRYPTSP.dll Cryptographic Service Provider API Microsoft Corporation 6.1.7600.16385

dhcpcsvc.DLL DHCP Client Service Microsoft Corporation 6.1.7600.16385

dhcpcsvc6.DLL DHCPv6 Client Microsoft Corporation 6.1.7600.16385

DnsApi.dll DNS Client API DLL Microsoft Corporation 6.1.7600.16385

dwmapi.dll Microsoft Desktop Window Manager API Microsoft Corporation 6.1.7600.16385

FirewallAPI.dll Windows Firewall API Microsoft Corporation 6.1.7600.16385

fwpuclnt.dll FWP/IPsec User-Mode API Microsoft Corporation 6.1.7600.16385

GDI32.dll GDI Client DLL Microsoft Corporation 6.1.7600.16385

GPAPI.dll Group Policy Client API Microsoft Corporation 6.1.7600.16385

hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 6.1.7600.16385

iertutil.dll Run time utility for Internet Explorer Microsoft Corporation 8.0.7600.16385

IMM32.DLL Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.1.7600.16385

Iphlpapi.dll IP Helper API Microsoft Corporation 6.1.7600.16385

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 6.1.7600.16385

KERNELBASE.dll Windows NT BASE API Client DLL Microsoft Corporation 6.1.7600.16385

KernelBase.dll.mui Windows NT BASE API Client DLL Microsoft Corporation 6.1.7600.16385

locale.nls

LPK.dll Language Pack Microsoft Corporation 6.1.7600.16385

MSASN1.dll ASN.1 Runtime APIs Microsoft Corporation 6.1.7600.16385

MSCTF.dll MSCTF Server DLL Microsoft Corporation 6.1.7600.16385

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.7600.16385

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.1.7600.16385

msxml3.dll MSXML 3.0 SP11 Microsoft Corporation 8.110.7600.16385

msxml3r.dll XML Resources Microsoft Corporation 8.110.7600.16385

netshell.dll Network Connections Shell Microsoft Corporation 6.1.7600.16385

nlaapi.dll Network Location Awareness 2 Microsoft Corporation 6.1.7600.16385

npmproxy.dll Network List Manager Proxy Microsoft Corporation 6.1.7600.16385

NSI.dll NSI User-mode interface DLL Microsoft Corporation 6.1.7600.16385

ntdll.dll NT Layer DLL Microsoft Corporation 6.1.7600.16385

ntmarta.dll Windows NT MARTA provider Microsoft Corporation 6.1.7600.16385

ole32.dll Microsoft OLE for Windows Microsoft Corporation 6.1.7600.16385

oleaut32.dll Microsoft Corporation 6.1.7600.16385

peerdist.dll BranchCache Client Library Microsoft Corporation 6.1.7600.16385

profapi.dll User Profile Basic API Microsoft Corporation 6.1.7600.16385

psapi.dll Process Status Helper Microsoft Corporation 6.1.7600.16385

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.1.7600.16385

RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 6.1.7600.16385

RpcRtRemote.dll Remote RPC Extension Microsoft Corporation 6.1.7600.16385

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 6.1.7600.16385

sechost.dll Host for SCM/SDDL/LSA Lookup APIs Microsoft Corporation 6.1.7600.16385

SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.1.7600.16385

shfolder.dll Shell Folder Service Microsoft Corporation 6.1.7600.16385

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.1.7600.16385

slc.dll Software Licensing Client Dll Microsoft Corporation 6.1.7600.16385

SortDefault.nls

SSDPAPI.dll SSDP Client API DLL Microsoft Corporation 6.1.7600.16385

SspiCli.dll Security Support Provider Interface Microsoft Corporation 6.1.7600.16385

StaticCache.dat

SXS.DLL Fusion 2.5 Microsoft Corporation 6.1.7600.16385

upnp.dll UPnP Control Point API Microsoft Corporation 6.1.7600.16385

urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation 8.0.7600.16385

urlmon.dll.mui OLE32 Extensions for Win32 Microsoft Corporation 8.0.7600.16385

USER32.dll Multi-User Windows USER API Client DLL Microsoft Corporation 6.1.7600.16385

USERENV.dll Userenv Microsoft Corporation 6.1.7600.16385

USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.7600.16385

uTorrent.exe µTorrent BitTorrent, Inc. 2.0.0.18620

uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.1.7600.16385

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 6.1.7600.16385

webio.dll Web Transfer Protocols API Microsoft Corporation 6.1.7600.16385

WINHTTP.dll Windows HTTP Services Microsoft Corporation 6.1.7600.16385

WINNSI.DLL Network Store Information RPC interface Microsoft Corporation 6.1.7600.16385

WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 6.1.7600.16385

wow64.dll Win32 Emulation on NT64 Microsoft Corporation 6.1.7600.16385

wow64cpu.dll AMD64 Wow64 CPU Microsoft Corporation 6.1.7600.16385

wow64win.dll Wow64 Console and Win32 API Logging Microsoft Corporation 6.1.7600.16385

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.1.7600.16385

wship6.dll Winsock2 Helper DLL (TL/IPv6) Microsoft Corporation 6.1.7600.16385

wshtcpip.dll Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.1.7600.16385

Thanks for any ideas in advance!

~Coheed

Firon · March 29, 2010

You might have bad sectors on your HDD. Have you checked the Event Viewer whenever this happens to see if there's any disk-related entries?

di40n1 · February 28, 2011

I've got exactly the same problem but my OS is Windows 7 x86 SP 1 Ultimate Bulgarian Language

looks like i's not happening only with x64 and i did not understand what to do to fix the problem ?

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Windows 7 Freezing, Sound Glitching

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