dovetail Posted April 8, 2010 Report Posted April 8, 2010 I am having the problem of uTorrent locking up randomly and needing to use task manager to kill the process. I first ran into this problem with uTorrent 2.0 after upgrading from 1.8.5. I tried completely uninstalling 2.0 and using 1.8.5 again but still had the same lockup issue. I have attached my HijackThis and Process Explorer logs for help. This problem is only happening on my Windows XP system and not my Windows 7 system. They are both running the same Antivirus and Firewall software.========================================================================================================Here is my HijackThis logLogfile of Trend Micro HijackThis v2.0.3 (BETA)Scan saved at 1:56:55 PM, on 4/8/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exeC:\Program Files\BitDefender\BitDefender 2010\vsserv.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\Explorer.EXEC:\Program Files\IR Server Suite\IR Server.exeC:\Program Files\CyberLink\Shared files\RichVideo.exeC:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exeC:\Program Files\UltraVNC\WinVNC.exec:\WINDOWS\system32\ZuneBusEnum.exeC:\Program Files\UltraVNC\WinVNC.exeC:\Program Files\Java\jre6\bin\javaw.exeC:\Program Files\Zune\ZuneLauncher.exeC:\Program Files\BitDefender\BitDefender 2010\bdagent.exeC:\Program Files\IR Server Suite\IR Server Tray.exeC:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exeC:\Program Files\IR Server Suite\Translator.exeC:\Program Files\BitDefender\BitDefender 2010\seccenter.exeC:\Program Files\uTorrent\uTorrent.exeC:\WINDOWS\explorer.exeC:\WINDOWS\system32\msiexec.exeC:\Program Files\TrendMicro\HiJackThis\HiJackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = about:blankR1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = about:blankR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blankR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blankR1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blankR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blankR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blankR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blankR1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = about:blankR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blankR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blankR1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blankR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blankR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blankR0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blankR1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchURL = about:blankR1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blankR1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blankR0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blankR0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blankR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://update.microsoft.com/microsoftupdateO2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dllO2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dllO2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dllO2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dllO2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dllO2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dllO3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dllO3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2010\IEToolbar.dllO4 - HKLM\..\Run: [TED] C:\Program Files\Torrent Episode Downloader\ted.exeO4 - HKLM\..\Run: [uTorrent] C:\Program Files\uTorrent\uTorrent.exeO4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"O4 - HKLM\..\Run: [bDAgent] "C:\Program Files\BitDefender\BitDefender 2010\bdagent.exe"O4 - HKLM\..\Run: [bitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2010\IEShow.exe"O4 - HKCU\..\Run: [MediaPortal] C:\Program Files\Team MediaPortal\MediaPortal\MediaPortal.exeO4 - HKCU\..\Run: [iR Server Tray] "C:\Program Files\IR Server Suite\IR Server Tray.exe"O4 - HKCU\..\Run: [AnyDVD] C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exeO4 - HKCU\..\Run: [Translator] C:\Program Files\IR Server Suite\Translator.exeO4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions presentO6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel presentO8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.htmlO8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.htmlO8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.htmlO8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.htmlO9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dllO9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dllO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1232485805843O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1232482744363O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cabO17 - HKLM\System\CCS\Services\Tcpip\..\{F92A15D4-010E-48BA-B5C3-452298FECC7E}: NameServer = 192.168.0.1O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dllO22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dllO23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. http://www.bitdefender.com - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\arrakis3.exeO23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exeO23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exeO23 - Service: BrlAPI - Unknown owner - C:\cygwin\bin\cygrunsrv.exeO23 - Service: IR Server (IRServer) - and-81 - C:\Program Files\IR Server Suite\IR Server.exeO23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exeO23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender S.R.L. - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exeO23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exeO23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exeO23 - Service: TVService - Team MediaPortal - C:\Program Files\Team MediaPortal\MediaPortal TV Server\TVService.exeO23 - Service: uvnc_service - UltraVNC - C:\Program Files\UltraVNC\WinVNC.exeO23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2010\vsserv.exe--End of file - 9083 bytes========================================================================================================Process Explorer Log:Process PID CPU Description Company NameSystem Idle Process 0 92.31 Interrupts n/a Hardware Interrupts DPCs n/a Deferred Procedure Calls System 4 0.77 smss.exe 980 Windows NT Session Manager Microsoft Corporation csrss.exe 1292 Client Server Runtime Process Microsoft Corporation winlogon.exe 1372 Windows NT Logon Application Microsoft Corporation services.exe 1480 1.54 Services and Controller app Microsoft Corporation ati2evxx.exe 1668 ATI External Event Utility EXE Module ATI Technologies Inc. svchost.exe 1684 Generic Host Process for Win32 Services Microsoft Corporation svchost.exe 1752 Generic Host Process for Win32 Services Microsoft Corporation livesrv.exe 1800 BitDefender Update Service BitDefender S.R.L. vsserv.exe 1832 2.31 BitDefender Security Service BitDefender S.R.L. svchost.exe 1904 Generic Host Process for Win32 Services Microsoft Corporation wuauclt.exe 2864 Windows Update Microsoft Corporation svchost.exe 1940 Generic Host Process for Win32 Services Microsoft Corporation WudfHost.exe 576 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation svchost.exe 468 Generic Host Process for Win32 Services Microsoft Corporation IR Server.exe 1888 IR Server and-81 sqlservr.exe 324 SQL Server Windows NT Microsoft Corporation RichVideo.exe 364 RichVideo Module locator.exe 496 Rpc Locator Microsoft Corporation sqlbrowser.exe 688 SQL Browser Service EXE Microsoft Corporation sqlwriter.exe 668 SQL Server VSS Writer Microsoft Corporation winvnc.exe 972 VNC server for X64/win32 UltraVNC winvnc.exe 2848 3.08 VNC server for X64/win32 UltraVNC ZuneBusEnum.exe 1312 Zune Bus Enumerator Service Microsoft Corporation alg.exe 2900 Application Layer Gateway Service Microsoft Corporation msiexec.exe 320 Windows® installer Microsoft Corporation lsass.exe 1492 LSA Shell (Export Version) Microsoft Corporation ati2evxx.exe 1976 ATI External Event Utility EXE Module ATI Technologies Inc.explorer.exe 436 Windows Explorer Microsoft Corporation ZuneLauncher.exe 3360 Zune Auto-Launcher Microsoft Corporation bdagent.exe 3372 BitDefender Agent BitDefender S.R.L. seccenter.exe 2140 BitDefender Security Center BitDefender S.R.L. IR Server Tray.exe 3424 IR Server Tray AnyDVDtray.exe 3456 AnyDVD Application SlySoft, Inc. Translator.exe 3480 Translator and-81javaw.exe 3272 Java Platform SE binary Sun Microsystems, Inc.uTorrent.exe 3824 µTorrent BitTorrent, Inc. explorer.exe 220 Windows Explorer Microsoft Corporation procexp.exe 3248 Sysinternals Process Explorer Sysinternals - www.sysinternals.comI do not have any crash dump files as there are none on my system that I was able to locate.Thanks in advance for any and all advice
moogly Posted April 8, 2010 Report Posted April 8, 2010 You have to select utorrent.exe and enable DLL mode (ctrl+D) in process Explorer, edit your log.Anyway I have some doubts about BitDefender that's locking utorrent.exe.
dovetail Posted April 9, 2010 Author Report Posted April 9, 2010 Here is my process explorer with uTorrent.exe highlighted and ctrl+d enabledProcess PID CPU Description Company NameSystem 4 System Idle Process 0 85.38 uTorrent.exe 3284 µTorrent BitTorrent, Inc.AnyDVDtray.exe 3448 AnyDVD Application SlySoft, Inc.alg.exe 2892 Application Layer Gateway Service Microsoft Corporationati2evxx.exe 1756 ATI External Event Utility EXE Module ATI Technologies Inc.ati2evxx.exe 344 ATI External Event Utility EXE Module ATI Technologies Inc.bdagent.exe 3320 BitDefender Agent BitDefender S.R.L.seccenter.exe 3792 BitDefender Security Center BitDefender S.R.L.vsserv.exe 984 BitDefender Security Service BitDefender S.R.L.livesrv.exe 2624 0.77 BitDefender Update Service BitDefender S.R.L.csrss.exe 1352 Client Server Runtime Process Microsoft CorporationDPCs n/a 1.54 Deferred Procedure Calls svchost.exe 1776 Generic Host Process for Win32 Services Microsoft Corporationsvchost.exe 1836 Generic Host Process for Win32 Services Microsoft Corporationsvchost.exe 264 Generic Host Process for Win32 Services Microsoft Corporationsvchost.exe 296 Generic Host Process for Win32 Services Microsoft Corporationsvchost.exe 1096 Generic Host Process for Win32 Services Microsoft CorporationInterrupts n/a Hardware Interrupts IR Server.exe 340 IR Server and-81IR Server Tray.exe 3404 IR Server Tray javaw.exe 3184 Java Platform SE binary Sun Microsystems, Inc.lsass.exe 1584 LSA Shell (Export Version) Microsoft CorporationRichVideo.exe 644 RichVideo Module locator.exe 2040 Rpc Locator Microsoft Corporationservices.exe 1572 0.77 Services and Controller app Microsoft Corporationsqlbrowser.exe 680 SQL Browser Service EXE Microsoft Corporationsqlwriter.exe 788 SQL Server VSS Writer Microsoft Corporationsqlservr.exe 1168 SQL Server Windows NT Microsoft Corporationprocexp.exe 2856 0.77 Sysinternals Process Explorer Sysinternals - www.sysinternals.comTranslator.exe 3416 Translator and-81winvnc.exe 1484 VNC server for X64/win32 UltraVNCwinvnc.exe 2992 10.77 VNC server for X64/win32 UltraVNCWudfHost.exe 820 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporationexplorer.exe 708 Windows Explorer Microsoft Corporationexplorer.exe 1976 Windows Explorer Microsoft Corporationwinlogon.exe 1440 Windows NT Logon Application Microsoft Corporationsmss.exe 1056 Windows NT Session Manager Microsoft CorporationZuneLauncher.exe 3316 Zune Auto-Launcher Microsoft CorporationZuneBusEnum.exe 2052 Zune Bus Enumerator Service Microsoft CorporationProcess: uTorrent.exe Pid: 3284Name Description Company Name VersionACTIVEDS.dll ADs Router Layer DLL Microsoft Corporation 5.1.2600.5512adsldpc.dll ADs LDAP Provider C DLL Microsoft Corporation 5.1.2600.5512ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.1.2600.5755ADvdDiscHlp1.dll ADvdDisc Dynamic Link Library SlySoft, Inc. 2.0.1.1ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.5.2284.2CLBCATQ.DLL Microsoft Corporation 2001.12.4414.700COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.0.2900.5512comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.2900.5512COMRes.dll Microsoft Corporation 2001.12.4414.700credui.dll Credential Manager User Interface Microsoft Corporation 5.1.2600.5512CRYPT32.dll Crypto API32 Microsoft Corporation 5.131.2600.5512ctype.nls DnsApi.dll DNS Client API DLL Microsoft Corporation 5.1.2600.5625dot3api.dll 802.3 Autoconfiguration API Microsoft Corporation 5.1.2600.5512dot3dlg.dll 802.3 UI Helper Microsoft Corporation 5.1.2600.5512eappcfg.dll Eap Peer Config Microsoft Corporation 5.1.2600.5512eappprxy.dll Microsoft EAPHost Peer Client DLL Microsoft Corporation 5.1.2600.5512GDI32.dll GDI Client DLL Microsoft Corporation 5.1.2600.5698hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 5.1.2600.5512IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.1.2600.5512Iphlpapi.dll IP Helper API Microsoft Corporation 5.1.2600.5512kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.1.2600.5781locale.nls MPRAPI.dll Windows NT MP Router Administration DLL Microsoft Corporation 5.1.2600.5512MSASN1.dll ASN.1 Runtime APIs Microsoft Corporation 5.1.2600.5875msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.1.2600.5512MSVCP60.dll Microsoft ® C++ Runtime Library Microsoft Corporation 6.2.3104.0msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.2600.5512mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 5.1.2600.5625netapi32.dll Net Win32 API DLL Microsoft Corporation 5.1.2600.5694netshell.dll Network Connections Shell Microsoft Corporation 5.1.2600.5512ntdll.dll NT Layer DLL Microsoft Corporation 5.1.2600.5755ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.1.2600.5512oleaut32.dll Microsoft Corporation 5.1.2600.5512OneX.DLL IEEE 802.1X supplicant library Microsoft Corporation 5.1.2600.5512rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.1.2600.5512RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.1.2600.5795rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 5.1.2600.5507rtutils.dll Routing Utilities Microsoft Corporation 5.1.2600.5512SAMLIB.dll SAM Library DLL Microsoft Corporation 5.1.2600.5512Secur32.dll Security Support Provider Interface Microsoft Corporation 5.1.2600.5834SETUPAPI.dll Windows Setup API Microsoft Corporation 5.1.2600.5512SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.0.2900.5622shfolder.dll Shell Folder Service Microsoft Corporation 6.0.2900.5512SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.2900.5912sortkey.nls sorttbls.nls unicode.nls USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.1.2600.5512USERENV.dll Userenv Microsoft Corporation 5.1.2600.5512uTorrent.exe µTorrent BitTorrent, Inc. 2.0.0.18488UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.2900.5512VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.1.2600.5512WINSTA.dll Winstation Library Microsoft Corporation 5.1.2600.5512WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 5.1.2600.5512WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.1.2600.5512WS2HELP.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.1.2600.5512wship6.dll IPv6 Helper DLL Microsoft Corporation 5.1.2600.5512wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.1.2600.5512WTSAPI32.dll Windows Terminal Server SDK APIs Microsoft Corporation 5.1.2600.5512xpsp2res.dll Service Pack 2 Messages Microsoft Corporation 5.1.2600.5512
moogly Posted April 9, 2010 Report Posted April 9, 2010 ADvdDiscHlp1.dll ADvdDisc Dynamic Link Library SlySoft, Inc. 2.0.1.1Why is AnyDVD injected into µT?
dovetail Posted April 9, 2010 Author Report Posted April 9, 2010 I don't know why AnyDVD would get injected, I do know that the same version of AnyDVD has been installed on this pc longer then I have run uTorrent (no patches or updates to AnyDVD applied) so i don't think thats causing the problem but I will disable AnyDVD for a while and report back if I am still having problems.
moogly Posted April 9, 2010 Report Posted April 9, 2010 If that doesn't change anything, try with BD uninstalled temporarily (you can use Win Firewall and MSE as AV).
dovetail Posted April 10, 2010 Author Report Posted April 10, 2010 Well it happened again to me. I will uninstall BitDefender and test again.Just in case you want to know here is my Process Explorer from during the locked up timeProcess PID CPU Description Company NameSystem 4 System Idle Process 0 90.91 uTorrent.exe 4072 µTorrent BitTorrent, Inc.alg.exe 3176 Application Layer Gateway Service Microsoft Corporationati2evxx.exe 1728 ATI External Event Utility EXE Module ATI Technologies Inc.ati2evxx.exe 240 ATI External Event Utility EXE Module ATI Technologies Inc.bdagent.exe 3664 BitDefender Agent BitDefender S.R.L.seccenter.exe 2972 0.76 BitDefender Security Center BitDefender S.R.L.vsserv.exe 1908 BitDefender Security Service BitDefender S.R.L.livesrv.exe 1876 BitDefender Update Service BitDefender S.R.L.csrss.exe 1364 Client Server Runtime Process Microsoft CorporationDPCs n/a 0.76 Deferred Procedure Calls svchost.exe 1748 Generic Host Process for Win32 Services Microsoft Corporationsvchost.exe 1828 Generic Host Process for Win32 Services Microsoft Corporationsvchost.exe 1992 Generic Host Process for Win32 Services Microsoft Corporationsvchost.exe 2028 Generic Host Process for Win32 Services Microsoft Corporationsvchost.exe 932 Generic Host Process for Win32 Services Microsoft CorporationInterrupts n/a Hardware Interrupts IR Server.exe 1004 IR Server and-81IR Server Tray.exe 3736 IR Server Tray javaw.exe 3532 Java Platform SE binary Sun Microsystems, Inc.lsass.exe 1564 LSA Shell (Export Version) Microsoft CorporationRichVideo.exe 844 RichVideo Module locator.exe 864 Rpc Locator Microsoft Corporationservices.exe 1552 1.52 Services and Controller app Microsoft Corporationsqlbrowser.exe 1100 SQL Browser Service EXE Microsoft Corporationsqlwriter.exe 1112 SQL Server VSS Writer Microsoft Corporationsqlservr.exe 1104 SQL Server Windows NT Microsoft Corporationprocexp.exe 800 0.76 Sysinternals Process Explorer Sysinternals - www.sysinternals.comTranslator.exe 3780 Translator and-81winvnc.exe 2120 VNC server for X64/win32 UltraVNCwinvnc.exe 3216 5.30 VNC server for X64/win32 UltraVNCcmd.exe 3864 Windows Command Processor Microsoft CorporationWudfHost.exe 712 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporationexplorer.exe 600 Windows Explorer Microsoft Corporationexplorer.exe 3832 Windows Explorer Microsoft Corporationwinlogon.exe 1444 Windows NT Logon Application Microsoft Corporationsmss.exe 1072 Windows NT Session Manager Microsoft Corporationtaskmgr.exe 2084 Windows TaskManager Microsoft Corporationwuauclt.exe 568 Windows Update Microsoft CorporationZuneLauncher.exe 3572 Zune Auto-Launcher Microsoft CorporationZuneBusEnum.exe 2216 Zune Bus Enumerator Service Microsoft CorporationProcess: uTorrent.exe Pid: 4072Name Description Company Name VersionACTIVEDS.dll ADs Router Layer DLL Microsoft Corporation 5.1.2600.5512adsldpc.dll ADs LDAP Provider C DLL Microsoft Corporation 5.1.2600.5512ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.1.2600.5755ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.5.2284.2CLBCATQ.DLL Microsoft Corporation 2001.12.4414.700COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.0.2900.5512comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.2900.5512COMRes.dll Microsoft Corporation 2001.12.4414.700credui.dll Credential Manager User Interface Microsoft Corporation 5.1.2600.5512CRYPT32.dll Crypto API32 Microsoft Corporation 5.131.2600.5512ctype.nls DnsApi.dll DNS Client API DLL Microsoft Corporation 5.1.2600.5625dot3api.dll 802.3 Autoconfiguration API Microsoft Corporation 5.1.2600.5512dot3dlg.dll 802.3 UI Helper Microsoft Corporation 5.1.2600.5512eappcfg.dll Eap Peer Config Microsoft Corporation 5.1.2600.5512eappprxy.dll Microsoft EAPHost Peer Client DLL Microsoft Corporation 5.1.2600.5512GDI32.dll GDI Client DLL Microsoft Corporation 5.1.2600.5698hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 5.1.2600.5512IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.1.2600.5512Iphlpapi.dll IP Helper API Microsoft Corporation 5.1.2600.5512KERNEL32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.1.2600.5781locale.nls midas32.dll BitDefender Active Virus Control Filtering Library BitDefender S.R.L. Bucharest, ROMANIA 0.5.1766.2587MPRAPI.dll Windows NT MP Router Administration DLL Microsoft Corporation 5.1.2600.5512MSASN1.dll ASN.1 Runtime APIs Microsoft Corporation 5.1.2600.5875MSVCP60.dll Microsoft ® C++ Runtime Library Microsoft Corporation 6.2.3104.0msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.2600.5512mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 5.1.2600.5625NETAPI32.dll Net Win32 API DLL Microsoft Corporation 5.1.2600.5694netshell.dll Network Connections Shell Microsoft Corporation 5.1.2600.5512ntdll.dll NT Layer DLL Microsoft Corporation 5.1.2600.5755ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.1.2600.5512oleaut32.dll Microsoft Corporation 5.1.2600.5512OneX.DLL IEEE 802.1X supplicant library Microsoft Corporation 5.1.2600.5512plugin_base.m32 BitDefender Active Virus Control Plugin - BASE BitDefender S.R.L. Bucharest, ROMANIA 0.5.1766.1541plugin_extra.m32 BitDefender Active Virus Control Plugin - EXTRA BitDefender S.R.L. Bucharest, ROMANIA 0.5.1766.997plugin_fragments.m32 BitDefender Active Virus Control Plugin - FRAGMENTS BitDefender S.R.L. Bucharest, ROMANIA 0.5.1766.924plugin_net.m32 BitDefender Active Virus Control Plugin - NET BitDefender S.R.L. Bucharest, ROMANIA 0.5.1766.991plugin_nt.m32 BitDefender Active Virus Control Plugin - NT BitDefender S.R.L. Bucharest, ROMANIA 0.5.1766.817plugin_registry.m32 BitDefender Active Virus Control Plugin - REGISTRY BitDefender S.R.L. Bucharest, ROMANIA 0.5.1766.1043rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.1.2600.5512RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.1.2600.5795rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 5.1.2600.5507rtutils.dll Routing Utilities Microsoft Corporation 5.1.2600.5512SAMLIB.dll SAM Library DLL Microsoft Corporation 5.1.2600.5512Secur32.dll Security Support Provider Interface Microsoft Corporation 5.1.2600.5834SETUPAPI.dll Windows Setup API Microsoft Corporation 5.1.2600.5512SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.0.2900.5622shfolder.dll Shell Folder Service Microsoft Corporation 6.0.2900.5512SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.2900.5912sortkey.nls sorttbls.nls unicode.nls USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.1.2600.5512USERENV.dll Userenv Microsoft Corporation 5.1.2600.5512uTorrent.exe µTorrent BitTorrent, Inc. 2.0.0.18488UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.2900.5512VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.1.2600.5512WINSTA.dll Winstation Library Microsoft Corporation 5.1.2600.5512WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 5.1.2600.5512WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.1.2600.5512WS2HELP.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.1.2600.5512wship6.dll IPv6 Helper DLL Microsoft Corporation 5.1.2600.5512wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.1.2600.5512WTSAPI32.dll Windows Terminal Server SDK APIs Microsoft Corporation 5.1.2600.5512xpsp2res.dll Service Pack 2 Messages Microsoft Corporation 5.1.2600.5512
DreadWingKnight Posted April 10, 2010 Report Posted April 10, 2010 Does the problem persist with bitdefender uninstalled temporarily?
dovetail Posted April 15, 2010 Author Report Posted April 15, 2010 Well it seems that not running BitDefender has solved the lockup issue... I am a little confused though as I have had both uT and BD installed for over a year and and this started only after uT 2.0 but now affects all older versions of uT as well. I think it is a problem with the way uT handles the injections not the BD injecting a bad DLL. I think i will have to switch to another BT client if this problem is not solved soon. I have nearly a year left on my subscription to BD and cannot justify throwing away that money for a free BT program.I am sorry to have to say that because I have gotten all my friends and family to use uTorrent from a host of other BT clients and truly love the program.I hope someone can come up with a solution so I can continue to use both BD and uT.
moogly Posted April 15, 2010 Report Posted April 15, 2010 Renew the exceptions about uT from the firewall BD. And you can ask the BD boards to find a workaround.
dovetail Posted April 16, 2010 Author Report Posted April 16, 2010 So my uT locked up again and this time without BD but AVG instead. Here is my Process Explorer with Ctrl+D on uTorrent after it hung. They all look like normal MS DLLs so I don't know what is not suppost to be there or what would be conflicting now.Process PID CPU Description Company NameSystem 4 System Idle Process 0 93.08 uTorrent.exe 2592 µTorrent BitTorrent, Inc.alg.exe 1560 Application Layer Gateway Service Microsoft Corporationati2evxx.exe 1908 ATI External Event Utility EXE Module ATI Technologies Inc.ati2evxx.exe 436 ATI External Event Utility EXE Module ATI Technologies Inc.avgam.exe 3764 AVG Alert Manager AVG Technologies CZ, s.r.o.avgchsvx.exe 564 AVG Cache Server AVG Technologies CZ, s.r.o.avgemc.exe 2968 AVG E-Mail Scanner AVG Technologies CZ, s.r.o.avgfws9.exe 3320 AVG Firewall Service AVG Technologies CZ, s.r.o.AVGIDSAgent.exe 908 AVG IDS application AVG Technologies CZ, s.r.o.AVGIDSMonitor.exe 2276 AVG IDS application AVG Technologies CZ, s.r.o.avgnsx.exe 3908 AVG Network scanner Service AVG Technologies CZ, s.r.o.avgrsx.exe 700 AVG Resident Shield Service AVG Technologies CZ, s.r.o.avgcsrvx.exe 1132 AVG Scanning Core Module - Server Part AVG Technologies CZ, s.r.o.avgcsrvx.exe 1088 AVG Scanning Core Module - Server Part AVG Technologies CZ, s.r.o.avgcsrvx.exe 2528 AVG Scanning Core Module - Server Part AVG Technologies CZ, s.r.o.avgtray.exe 1864 AVG Tray Monitor AVG Technologies CZ, s.r.o.avgwdsvc.exe 3188 AVG Watchdog Service AVG Technologies CZ, s.r.o.csrss.exe 1508 Client Server Runtime Process Microsoft CorporationDPCs n/a 0.77 Deferred Procedure Calls svchost.exe 1924 Generic Host Process for Win32 Services Microsoft Corporationsvchost.exe 1996 Generic Host Process for Win32 Services Microsoft Corporationsvchost.exe 148 Generic Host Process for Win32 Services Microsoft Corporationsvchost.exe 220 Generic Host Process for Win32 Services Microsoft Corporationsvchost.exe 372 Generic Host Process for Win32 Services Microsoft CorporationInterrupts n/a Hardware Interrupts IR Server.exe 3396 IR Server and-81IR Server Tray.exe 224 IR Server Tray javaw.exe 1492 Java Platform SE binary Sun Microsystems, Inc.lsass.exe 1724 LSA Shell (Export Version) Microsoft CorporationRichVideo.exe 1460 RichVideo Module locator.exe 2212 Rpc Locator Microsoft Corporationservices.exe 1712 0.77 Services and Controller app Microsoft Corporationsqlbrowser.exe 2268 SQL Browser Service EXE Microsoft Corporationsqlwriter.exe 2376 SQL Server VSS Writer Microsoft Corporationsqlservr.exe 916 SQL Server Windows NT Microsoft Corporationprocexp.exe 796 0.77 Sysinternals Process Explorer Sysinternals - www.sysinternals.comTranslator.exe 352 Translator and-81winvnc.exe 2684 VNC server for X64/win32 UltraVNCwinvnc.exe 3784 3.08 VNC server for X64/win32 UltraVNCexplorer.exe 1076 0.77 Windows Explorer Microsoft Corporationexplorer.exe 2996 Windows Explorer Microsoft Corporationwinlogon.exe 1588 Windows NT Logon Application Microsoft Corporationsmss.exe 1224 Windows NT Session Manager Microsoft Corporationtaskmgr.exe 1384 0.77 Windows TaskManager Microsoft CorporationZuneLauncher.exe 1844 Zune Auto-Launcher Microsoft CorporationZuneBusEnum.exe 2844 Zune Bus Enumerator Service Microsoft CorporationProcess: uTorrent.exe Pid: 2592Name Description Company Name Versionunicode.nls locale.nls sorttbls.nls ctype.nls sortkey.nls uTorrent.exe µTorrent BitTorrent, Inc. 2.0.0.18488ntdll.dll NT Layer DLL Microsoft Corporation 5.1.2600.5755kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.1.2600.5781ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.1.2600.5755RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.1.2600.5795Secur32.dll Security Support Provider Interface Microsoft Corporation 5.1.2600.5834COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.0.2900.5512msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.2600.5512GDI32.dll GDI Client DLL Microsoft Corporation 5.1.2600.5698USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.1.2600.5512SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.2900.5912comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.2900.5512SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.0.2900.5622WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.1.2600.5512WS2HELP.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.1.2600.5512IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.1.2600.5512rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 5.1.2600.5507USERENV.dll Userenv Microsoft Corporation 5.1.2600.5512oleaut32.dll Microsoft Corporation 5.1.2600.5512ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.1.2600.5512shfolder.dll Shell Folder Service Microsoft Corporation 6.0.2900.5512DnsApi.dll DNS Client API DLL Microsoft Corporation 5.1.2600.5625UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.2900.5512CLBCATQ.DLL Microsoft Corporation 2001.12.4414.700COMRes.dll Microsoft Corporation 2001.12.4414.700VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.1.2600.5512hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 5.1.2600.5512mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 5.1.2600.5625wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.1.2600.5512wship6.dll IPv6 Helper DLL Microsoft Corporation 5.1.2600.5512Iphlpapi.dll IP Helper API Microsoft Corporation 5.1.2600.5512MPRAPI.dll Windows NT MP Router Administration DLL Microsoft Corporation 5.1.2600.5512ACTIVEDS.dll ADs Router Layer DLL Microsoft Corporation 5.1.2600.5512adsldpc.dll ADs LDAP Provider C DLL Microsoft Corporation 5.1.2600.5512NETAPI32.dll Net Win32 API DLL Microsoft Corporation 5.1.2600.5694WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 5.1.2600.5512ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.5.2284.2rtutils.dll Routing Utilities Microsoft Corporation 5.1.2600.5512SAMLIB.dll SAM Library DLL Microsoft Corporation 5.1.2600.5512SETUPAPI.dll Windows Setup API Microsoft Corporation 5.1.2600.5512xpsp2res.dll Service Pack 2 Messages Microsoft Corporation 5.1.2600.5512netshell.dll Network Connections Shell Microsoft Corporation 5.1.2600.5512credui.dll Credential Manager User Interface Microsoft Corporation 5.1.2600.5512dot3api.dll 802.3 Autoconfiguration API Microsoft Corporation 5.1.2600.5512dot3dlg.dll 802.3 UI Helper Microsoft Corporation 5.1.2600.5512OneX.DLL IEEE 802.1X supplicant library Microsoft Corporation 5.1.2600.5512WTSAPI32.dll Windows Terminal Server SDK APIs Microsoft Corporation 5.1.2600.5512WINSTA.dll Winstation Library Microsoft Corporation 5.1.2600.5512CRYPT32.dll Crypto API32 Microsoft Corporation 5.131.2600.5512MSASN1.dll ASN.1 Runtime APIs Microsoft Corporation 5.1.2600.5875eappcfg.dll Eap Peer Config Microsoft Corporation 5.1.2600.5512MSVCP60.dll Microsoft ® C++ Runtime Library Microsoft Corporation 6.2.3104.0eappprxy.dll Microsoft EAPHost Peer Client DLL Microsoft Corporation 5.1.2600.5512rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.1.2600.5512
dovetail Posted April 18, 2010 Author Report Posted April 18, 2010 And again it locked up on me, this time it locked up right after moving a file that it completed from my downloading folder to my downloaded folder. I dont know if that has been the case every time it has crashed though.
moogly Posted April 18, 2010 Report Posted April 18, 2010 And do you see some "hang" reports in the Logger tab when uT is freezing?
dovetail Posted April 18, 2010 Author Report Posted April 18, 2010 What do you mean "hang" report in the "logger tab"? what program are you talking about that would say that?I noticed now that I have been getting the lockups that the WebUI does not work most of the time under Firefox but will under IE some of the time. I have a Windows XP, Windows 7 and Ubuntu Linux clients with the same results for the WebUI. I don't know if they are related or not but thought I would add that tidbit.
moogly Posted April 19, 2010 Report Posted April 19, 2010 µT has a logger (last tab) and sends a report about the lockups. (if you have enabled this option of course).Does µT lock up when your DL speed is low (like 1/2 or 1/4 of its max)?
dovetail Posted April 19, 2010 Author Report Posted April 19, 2010 I cannot see uTorrent after it hangs. It shows up in Task Manager but there is no icon in my tray and when I try to load a new copy it just takes 5 minutes to load then complains that uTorrent is already loaded. After killing the process tree in Task Manager then starting a new copy of uTorrent the logger shows ipfilter.dat loaded, started diagnostic tread and IPv6 started nothing else. Is there a way for me to read the log in notepad after the crash? I did not see any options to save the log in the preferences.
dovetail Posted April 24, 2010 Author Report Posted April 24, 2010 I have fought with uTorrent and tried stopping everything that loads, one at a time, to no avail. There does not seem to be any programs that are causing uTorrent to lock up and based on my test results I have to assume it is a problem with uTorrent itself and will stop using it until a stable version comes out. I have found deluge (http://deluge-torrent.org/) that has everything that I want in a torrent client. I hope to some day be able to return to uTorrent when the current problems are resolved and performance issues with the webUI are fixed.Thanks for all your help!
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