Dumass78 Posted April 27, 2010 Report Share Posted April 27, 2010 I have been looking for a solution to my problem, when I start a torrent my computer instantly BSODs with this stop errorSTOP: 0x000000C4 (0x00000013, 0x00001BB8, 0x8BF01628, 0x000B0003)This started happening after I tried to fix a Bad_pool_caller BSOD caused by Utorrent by updating my network drivers. The error changed to a IRQL_NOT_LESS_OR_EQUAL BSOD, then after following some advice to disable some things in Utorrent options and running driver verifier it turned into this BSOD.Here is my Hijack this log:Logfile of Trend Micro HijackThis v2.0.4Scan saved at 2:19:44 PM, on 4/27/2010Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v7.00 (7.00.6002.18005)Boot mode: NormalRunning processes:C:\Windows\Explorer.EXEC:\Windows\system32\taskeng.exeC:\Program Files\Motorola\SMSERIAL\sm56hlpr.exeC:\Windows\RtHDVCpl.exeC:\Windows\WindowsMobile\wmdcBase.exeC:\Program Files\ESET\ESET NOD32 Antivirus\egui.exeC:\Windows\system32\wbem\unsecapp.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Windows\system32\wuauclt.exeC:\Program Files\Trend Micro\HiJackThis\HiJackThis.exeC:\Windows\system32\DllHost.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=1009&s=1&o=vp32&d=0109&m=aspire_m1201R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&l=1009&s=1&o=vp32&d=0109&m=aspire_m1201R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=1009&s=1&o=vp32&d=0109&m=aspire_m1201R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&l=1009&s=1&o=vp32&d=0109&m=aspire_m1201R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhostO2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dllO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dllO2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dllO2 - BHO: (no name) - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - (no file)O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dllO2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dllO3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dllO4 - HKLM\..\Run: [sMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exeO4 - HKLM\..\Run: [startCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"O4 - HKLM\..\Run: [Acer Product Registration] "C:\Program Files\Acer\Acer Registration\ACE1.exe" /startupO4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files\Acer\Acer Assist\launcher.exeO4 - HKLM\..\Run: [setresolution] C:\ACER\config\1440x900.cmdO4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exeO4 - HKLM\..\Run: [skytel] Skytel.exeO4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdcBase.exeO4 - HKLM\..\Run: [NVIDIA nTune] "C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" clearO4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitserviceO4 - HKCU\..\Run: [bitTorrent DNA] "C:\Users\Joe\Program Files\DNA\btdna.exe"O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorunO4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe" -quietO4 - Global Startup: MiniEYE-MiniREAD Launch.lnk = C:\Program Files\Infinite Mind LC\eyeQ\ARLaunch.exeO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLLO18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dllO22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dllO23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exeO23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exeO23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exeO23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exeO23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exeO23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exeO23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exeO23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exeO23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exeO23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe--End of file - 6158 bytes(Note that there is no Host files here because vista is the worst pile of dog shit I have ever had the disgrace of using, and I cannot run hijack this as an administrator despite being on the only admin account on the computer) Link to comment Share on other sites More sharing options...
Firon Posted April 27, 2010 Report Share Posted April 27, 2010 Run bluescreenview.http://www.nirsoft.net/utils/blue_screen_view.html Link to comment Share on other sites More sharing options...
Dumass78 Posted April 27, 2010 Author Report Share Posted April 27, 2010 Here is the bluescreenview of the latest crash==================================================Dump File : Mini042710-11.dmpCrash Time : 4/27/2010 1:50:47 PMBug Check String : DRIVER_VERIFIER_DETECTED_VIOLATIONBug Check Code : 0x000000c4Parameter 1 : 0x00000013Parameter 2 : 0x00001bb8Parameter 3 : 0x8bf01628Parameter 4 : 0x000b0003Caused By Driver : NetMotCM.sysCaused By Address : NetMotCM.sys+2135File Description : Motorola USB Cable Modem NDIS 5.0 DriverProduct Name : Motorola USB Cable ModemCompany : Motorola Inc.File Version : 2.3.0.0Processor : 32-bitComputer Name : Full Path : C:\Windows\Minidump\Mini042710-11.dmpProcessors Count : 2Major Version : 15Minor Version : 6002================================================== Link to comment Share on other sites More sharing options...
Sifu73 Posted April 30, 2010 Report Share Posted April 30, 2010 I'm having the exact same issues when running the newest version of uTorrent on Windows 7 x64 Home Premium! My computer is only 4 days old and I just installed the newest version on Tuesday night and have been getting non-stop blue screen errors every time I run uTorrent! Here is my Blue Screen View:Dump File: 042910-23010-01.dmpCrash Time: 4/29/2010 8:11:51 PMBug Check Screen: DRIVER_IRQL_NOT_LESS_OR_EQUALBug Check Code: 0x000000d1 Parameter 1: 00000000`00000008 Parameter 2: 00000000`00000002 Parameter 3: 00000000`00000000 Parameter 4: fffff880`015a658d Caused By Driver: NETIO.SYS Caused By Address: NETIO.SYS+2558d Processor: x64 Computer Name Full Path: C:\Windows\Minidump\042910-23010-01.dmp Processors Count: 4Major Version: 15 Minor Version: 7600 This only happens when running uTorrent! I use NOD32 for my antivirus and ZoneAlarm Pro for my firewall! I've been using those 2 security software for over 2 years! Any help would be greatly appreciated a lot! Right now I can't run uTorrent without my computer crashing!!! Link to comment Share on other sites More sharing options...
Firon Posted April 30, 2010 Report Share Posted April 30, 2010 Uninstall Zone Alarm, reboot, and see if it works. Link to comment Share on other sites More sharing options...
dyerz1 Posted April 30, 2010 Report Share Posted April 30, 2010 yea same lol i get the same error and cant find any answer anyware lol lucky it only happened everynow and then but its a pain in the a** i would post a screenie if i knew how i use nod32 aswell Link to comment Share on other sites More sharing options...
Sifu73 Posted April 30, 2010 Report Share Posted April 30, 2010 I uninstalled ZoneAlarm and it happened again! This just started with your newest release! I used Zonealarm for my firewall from 2006 til Sept. 2009! I went back because Online Armor x64 is still in beta testing! Vuze and Bit Tornado run fine without any issues but I prefer uTorrent to every other bittorent client! It is something in this new release! The major issue is the blue screen errors and the minor issues are uTorrent locks and freezes and settings that I change keep reverting back no matter how many times I change and apply them! There is something majorly wrong which is very surprising! I never had issues with uTorrent until your latest stable release! Please figure out what the problem is and correct it on your end!!! Link to comment Share on other sites More sharing options...
moogly Posted April 30, 2010 Report Share Posted April 30, 2010 And did you update the network card driver? (see the manufacturer's website if necessary) Link to comment Share on other sites More sharing options...
Firon Posted April 30, 2010 Report Share Posted April 30, 2010 Here is the bluescreenview of the latest crash==================================================Dump File : Mini042710-11.dmpCrash Time : 4/27/2010 1:50:47 PMBug Check String : DRIVER_VERIFIER_DETECTED_VIOLATIONBug Check Code : 0x000000c4Parameter 1 : 0x00000013Parameter 2 : 0x00001bb8Parameter 3 : 0x8bf01628Parameter 4 : 0x000b0003Caused By Driver : NetMotCM.sysCaused By Address : NetMotCM.sys+2135File Description : Motorola USB Cable Modem NDIS 5.0 DriverProduct Name : Motorola USB Cable ModemCompany : Motorola Inc.File Version : 2.3.0.0Processor : 32-bitComputer Name : Full Path : C:\Windows\Minidump\Mini042710-11.dmpProcessors Count : 2Major Version : 15Minor Version : 6002==================================================Update your Motorola USB drivers, or don't use USB networking.I'm having the exact same issues when running the newest version of uTorrent on Windows 7 x64 Home Premium! My computer is only 4 days old and I just installed the newest version on Tuesday night and have been getting non-stop blue screen errors every time I run uTorrent! Here is my Blue Screen View:Dump File: 042910-23010-01.dmpCrash Time: 4/29/2010 8:11:51 PMBug Check Screen: DRIVER_IRQL_NOT_LESS_OR_EQUALBug Check Code: 0x000000d1 Parameter 1: 00000000`00000008 Parameter 2: 00000000`00000002 Parameter 3: 00000000`00000000 Parameter 4: fffff880`015a658d Caused By Driver: NETIO.SYS Caused By Address: NETIO.SYS+2558d Processor: x64 Computer Name Full Path: C:\Windows\Minidump\042910-23010-01.dmp Processors Count: 4Major Version: 15 Minor Version: 7600 This only happens when running uTorrent! I use NOD32 for my antivirus and ZoneAlarm Pro for my firewall! I've been using those 2 security software for over 2 years! Any help would be greatly appreciated a lot! Right now I can't run uTorrent without my computer crashing!!!http://www.google.com/search?q=NETIO.SYS+++++&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-aUnfortunately, NETIO.sys is just the system networking driver, so it doesn't actually say much besides "Windows' networking subsystem crashed'.Could you upload the minidump itself? Then I can analyze it and see which driver is really the culprit. Still, have you tried updating your network drivers? Link to comment Share on other sites More sharing options...
Sifu73 Posted April 30, 2010 Report Share Posted April 30, 2010 All of my drivers are up-to-date! I have the latest Network Driver installed! I will gladly upload the minidump for you! Can you tell me how to do that? I know where it is I just don't know which program to open it with!!! Link to comment Share on other sites More sharing options...
moogly Posted April 30, 2010 Report Share Posted April 30, 2010 Upload the dump to http://www.mediafire.com/ and post the link here. Link to comment Share on other sites More sharing options...
Sifu73 Posted May 1, 2010 Report Share Posted May 1, 2010 Sorry for the delay! The link is:http://www.mediafire.com/?m4my4qdzni1I switched from ZoneAlarm Pro back to Online Armor Premium for the past few hours and so far so good! No Blue Screen Errors!!! Link to comment Share on other sites More sharing options...
moogly Posted May 1, 2010 Report Share Posted May 1, 2010 ZA is buggy and I read some reports (not here) about BSOD on Windows 7 when Zone Labs made a promo to buy ZA with a low price.Seriously ZA is overrated now. Link to comment Share on other sites More sharing options...
dyerz1 Posted May 1, 2010 Report Share Posted May 1, 2010 i dont think i even have zone labs or whatever and i get same error and i have newest drivers too ill try post the minidump but im not the best with comps hence why your help is much appreciated thanks for taking the time to reply, edit i just read you said something about network usb something i guess that could be my problem becuase i use an old ish usb network thing maybe i should buy a new one? or just plug it into the modem instead? Link to comment Share on other sites More sharing options...
dyerz1 Posted May 4, 2010 Report Share Posted May 4, 2010 This my minidump any ideas?Dump file: 050510-17906-01.dmpCrash time: 05/05/2010 21:55:48Bug check string: DRIVER_IRQL_NOT_LESS_OR_EQUALBug check code: 0x000000d1Parameter1: 00000080`090f520eParameter2: 00000000`00000002Parameter3: 00000000`00000000Parameter4: fffff880`01ce0841Caused by driver: WlanUZG.sysCaused by address: WlanUZG.sys+76841File description: Atheros Extensible Wireless LAN device driverProduct name: Driver for Atheros Wireless USB Network AdapterCompany: Atheros Communications, Inc.File version: 2.0.2.12 built by: WinDDKProcessor: x64Computer name:Full path: C:\Windows\Minidump\050510-17906-01.dmpProcessors count: 4Major version: 15Minor version: 7600 Link to comment Share on other sites More sharing options...
darkstar57 Posted June 20, 2010 Report Share Posted June 20, 2010 i get a bsod, running vista 64 on hp pavilion, immediately on opening utorrent...bsod screen says mpfilter.sys, then memory access prevented.uninstalled utorrent 202, installed beta 203, same result. then bsod began to happen just on boot up finish. restored to a week ago, in safe mode. has not failed yet.any views? Link to comment Share on other sites More sharing options...
moogly Posted June 20, 2010 Report Share Posted June 20, 2010 Post the result of the crash dump: http://www.nirsoft.net/utils/blue_screen_view.html Link to comment Share on other sites More sharing options...
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