uTorrent freezing: ...

ZackMack · May 8, 2010

uTorrent starts normally, but once the window appears it screeches to a halt. (Actually, a slow crawl before halting completely. GUI updates at close to 1 / 10 minutes. Sometimes this update is merely a refresh without accepting input.) Some time later (~60 min), a small utorrent window (message) pops up stating:

Some software installed on your computer prevents uTorrent from working properly. This is possibly caused by the following DLLs ' '

I don't know if there's any detail I've overlooked, so I'll entrust things to HiJackThis and ProcessExplorer (no crash dump since no crash occurs)

Process Explorer data: Procexp100507.txt - 0.00MB

HiJackThis data: hijackthis100507.log - 0.01MB

I hope things are easy to spot, i have thousands of torrents logged in my utorrent, and access the torrent data regularly via the utorremt interface. Frankly, that is over greater concern to me than my upload & download throughput.

Thanks in advance!

zack

hijackthis output:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 10:57:55 PM, on 5/7/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

C:\WINDOWS\system32\spoolsv.exe

c:\aud_allos_d20001.0x_pv_idtgui_v105\wdm\winxp\STacSV.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\Intel\AMT\LMS.exe

C:\Program Files\CyberLink\Shared Files\RichVideo.exe

C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe

C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

C:\WINDOWS\system32\dllhost.exe

C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe

C:\Program Files\IDT\WDM\sttray.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\program files\cyberlink\powerdvd\pdvdserv.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Documents and Settings\User\Local Settings\Application Data\Google\Update\GoogleUpdate.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\taskmgr.exe

C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\HJT\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R3 - URLSearchHook: TO-Search-Engine Toolbar - {3b419ee1-1fa8-47b9-9aec-6b60ac2e3fca} - C:\Program Files\Torrents-Search-Engine\tbTor1.dll

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: TO-Search-Engine Toolbar - {3b419ee1-1fa8-47b9-9aec-6b60ac2e3fca} - C:\Program Files\Torrents-Search-Engine\tbTor1.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O3 - Toolbar: TO-Search-Engine Toolbar - {3b419ee1-1fa8-47b9-9aec-6b60ac2e3fca} - C:\Program Files\Torrents-Search-Engine\tbTor1.dll

O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"

O4 - HKLM\..\Run: [sysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [RemoteControl] c:\program files\cyberlink\powerdvd\pdvdserv.exe

O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files\Alcohol Soft\Alcohol 120\axcmd.exe" /automount

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\User\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup … 5746453015

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: Intel® Active Management Technology LMS Service (LMS) - Intel - C:\Program Files\Intel\AMT\LMS.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe

O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE

O23 - Service: Audio Service (STacSV) - IDT, Inc. - c:\aud_allos_d20001.0x_pv_idtgui_v105\wdm\winxp\STacSV.exe

O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe

O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

--

End of file - 8314 bytes

ProcessExplorer: output (fixed)

Process PID CPU Private Bytes Working Set Description Company Name

System Idle Process 0 93.48 0 K 28 K

Interrupts n/a 0 K 0 K Hardware Interrupts

DPCs n/a 0 K 0 K Deferred Procedure Calls

System 4 0 K 252 K

smss.exe 956 172 K 416 K Windows NT Session Manager Microsoft Corporation

csrss.exe 1036 2,068 K 5,992 K Client Server Runtime Process Microsoft Corporation

winlogon.exe 1064 8,820 K 5,252 K Windows NT Logon Application Microsoft Corporation

services.exe 1112 0.72 1,912 K 4,216 K Services and Controller app Microsoft Corporation

ati2evxx.exe 1316 1,920 K 3,116 K ATI External Event Utility EXE Module ATI Technologies Inc.

svchost.exe 1336 0.72 3,432 K 5,520 K Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1440 2,188 K 5,052 K Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1580 19,548 K 32,928 K Generic Host Process for Win32 Services Microsoft Corporation

GoogleUpdate.exe 1232 4,192 K 6,980 K Google Installer Google Inc.

Smc.exe 1744 1.45 16,488 K 9,024 K Symantec CMC Smc Symantec Corporation

SmcGui.exe 2844 8,752 K 6,952 K Symantec CMC SmcGui Symantec Corporation

svchost.exe 1948 1,804 K 4,104 K Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 2004 1,304 K 3,272 K Generic Host Process for Win32 Services Microsoft Corporation

ccSvcHst.exe 400 10,644 K 2,996 K Symantec Service Framework Symantec Corporation

spoolsv.exe 940 3,352 K 5,104 K Spooler SubSystem App Microsoft Corporation

stacsv.exe 1024 3,088 K 4,740 K IDT PC Audio IDT, Inc.

svchost.exe 1984 1,468 K 3,916 K Generic Host Process for Win32 Services Microsoft Corporation

ehrecvr.exe 196 2,636 K 4,788 K Media Center Receiver Service Microsoft Corporation

ehSched.exe 212 1,552 K 4,708 K Media Center Scheduler Service Microsoft Corporation

LSSrvc.exe 604 472 K 1,704 K Hewlett-Packard Company

LMS.exe 704 1,808 K 2,512 K Local Manageability Service Intel

svchost.exe 2092 1,612 K 4,036 K Generic Host Process for Win32 Services Microsoft Corporation

Rtvscan.exe 2256 19,312 K 4,896 K Symantec AntiVirus Symantec Corporation

mcrdsvc.exe 2300 988 K 3,264 K MCRD Device Service Microsoft Corporation

dllhost.exe 2476 2,412 K 6,432 K COM Surrogate Microsoft Corporation

alg.exe 2852 1,336 K 3,780 K Application Layer Gateway Service Microsoft Corporation

lsass.exe 1124 4,336 K 2,156 K LSA Shell (Export Version) Microsoft Corporation

ati2evxx.exe 1640 1,888 K 3,252 K ATI External Event Utility EXE Module ATI Technologies Inc.

taskmgr.exe 1704 1,712 K 2,560 K Windows TaskManager Microsoft Corporation

explorer.exe 296 38,304 K 15,392 K Windows Explorer Microsoft Corporation

sttray.exe 3408 7,380 K 13,144 K IDT PC Audio IDT, Inc.

hkcmd.exe 3492 1,048 K 3,836 K hkcmd Module Intel Corporation

igfxpers.exe 3500 816 K 3,284 K persistence Module Intel Corporation

ccApp.exe 3560 6,224 K 632 K Symantec User Session Symantec Corporation

ctfmon.exe 3608 1,148 K 4,544 K CTF Loader Microsoft Corporation

GoogleUpdate.exe 3720 2,372 K 1,892 K Google Installer Google Inc.

svchost.exe 1892 1,260 K 3,204 K Generic Host Process for Win32 Services Microsoft Corporation

chrome.exe 2632 38,460 K 25,076 K Google Chrome Google Inc.

chrome.exe 1864 15,832 K 22,644 K Google Chrome Google Inc.

chrome.exe 1424 45,104 K 55,544 K Google Chrome Google Inc.

chrome.exe 1700 18,200 K 24,812 K Google Chrome Google Inc.

chrome.exe 1612 16,300 K 23,336 K Google Chrome Google Inc.

chrome.exe 3044 13,088 K 19,444 K Google Chrome Google Inc.

chrome.exe 2784 10,048 K 15,372 K Google Chrome Google Inc.

chrome.exe 1264 5,628 K 9,476 K Google Chrome Google Inc.

chrome.exe 696 12,980 K 24,704 K Google Chrome Google Inc.

chrome.exe 1364 20,072 K 26,536 K Google Chrome Google Inc.

chrome.exe 1532 19,224 K 23,284 K Google Chrome Google Inc.

EXCEL.EXE 1764 6,644 K 16,024 K Microsoft Office Excel Microsoft Corporation

procexp.exe 3340 2.90 15,676 K 21,120 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

uTorrent.exe 2680 0.72 235,476 K 239,152 K µTorrent BitTorrent, Inc.

Process: uTorrent.exe Pid: 2680

Name Description Company Name Version

ACTIVEDS.dll ADs Router Layer DLL Microsoft Corporation 5.1.2600.5512

adsldpc.dll ADs LDAP Provider C DLL Microsoft Corporation 5.1.2600.5512

ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.1.2600.5755

ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.5.2284.2

c_950.nls

CLBCATQ.DLL Microsoft Corporation 2001.12.4414.700

COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.0.2900.5512

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.2900.5512

COMRes.dll Microsoft Corporation 2001.12.4414.700

credui.dll Credential Manager User Interface Microsoft Corporation 5.1.2600.5512

CRYPT32.dll Crypto API32 Microsoft Corporation 5.131.2600.5512

cryptdll.dll Cryptography Manager Microsoft Corporation 5.1.2600.5512

ctype.nls

DnsApi.dll DNS Client API DLL Microsoft Corporation 5.1.2600.5625

dot3api.dll 802.3 Autoconfiguration API Microsoft Corporation 5.1.2600.5512

dot3dlg.dll 802.3 UI Helper Microsoft Corporation 5.1.2600.5512

eappcfg.dll Eap Peer Config Microsoft Corporation 5.1.2600.5512

eappprxy.dll Microsoft EAPHost Peer Client DLL Microsoft Corporation 5.1.2600.5512

GDI32.dll GDI Client DLL Microsoft Corporation 5.1.2600.5698

hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 5.1.2600.5512

iertutil.dll Run time utility for Internet Explorer Microsoft Corporation 8.0.6001.18806

IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.1.2600.5512

index.dat

Iphlpapi.dll IP Helper API Microsoft Corporation 5.1.2600.5512

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.1.2600.5781

locale.nls

LPK.DLL Language Pack Microsoft Corporation 5.1.2600.5512

MPRAPI.dll Windows NT MP Router Administration DLL Microsoft Corporation 5.1.2600.5512

MSASN1.dll ASN.1 Runtime APIs Microsoft Corporation 5.1.2600.5512

MSCTF.dll MSCTF Server DLL Microsoft Corporation 5.1.2600.5512

msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.1.2600.5512

msv1_0.dll Microsoft Authentication Package v1.0 Microsoft Corporation 5.1.2600.5834

MSVCP60.dll Microsoft ® C++ Runtime Library Microsoft Corporation 6.2.3104.0

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.2600.5512

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 5.1.2600.5625

netapi32.dll Net Win32 API DLL Microsoft Corporation 5.1.2600.5694

netshell.dll Network Connections Shell Microsoft Corporation 5.1.2600.5512

Normaliz.dll Unicode Normalization DLL Microsoft Corporation 6.0.5441.0

ntdll.dll NT Layer DLL Microsoft Corporation 5.1.2600.5755

ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.1.2600.5512

oleaut32.dll Microsoft Corporation 5.1.2600.5512

OneX.DLL IEEE 802.1X supplicant library Microsoft Corporation 5.1.2600.5512

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.1.2600.5512

RASAPI32.dll Remote Access API Microsoft Corporation 5.1.2600.5512

rasman.dll Remote Access Connection Manager Microsoft Corporation 5.1.2600.5512

RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.1.2600.5795

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 5.1.2600.5507

rtutils.dll Routing Utilities Microsoft Corporation 5.1.2600.5512

SAMLIB.dll SAM Library DLL Microsoft Corporation 5.1.2600.5512

Secur32.dll Security Support Provider Interface Microsoft Corporation 5.1.2600.5834

sensapi.dll SENS Connectivity API DLL Microsoft Corporation 5.1.2600.5512

SETUPAPI.dll Windows Setup API Microsoft Corporation 5.1.2600.5512

SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.0.2900.5622

shfolder.dll Shell Folder Service Microsoft Corporation 6.0.2900.5512

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.2900.5512

sortkey.nls

sorttbls.nls

TAPI32.dll Microsoft® Windows Telephony API Client DLL Microsoft Corporation 5.1.2600.5512

unicode.nls

urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation 8.0.6001.18806

USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.1.2600.5512

USERENV.dll Userenv Microsoft Corporation 5.1.2600.5512

USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.420.2600.5512

uTorrent.exe µTorrent BitTorrent, Inc. 2.0.1.19248

uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.2900.5512

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.1.2600.5512

wininet.dll Internet Extensions for Win32 Microsoft Corporation 8.0.6001.18806

WINMM.dll MCI API DLL Microsoft Corporation 5.1.2600.5512

winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 5.1.2600.5512

WINSTA.dll Winstation Library Microsoft Corporation 5.1.2600.5512

WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 5.1.2600.5512

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.1.2600.5512

WS2HELP.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.1.2600.5512

wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.1.2600.5512

WTSAPI32.dll Windows Terminal Server SDK APIs Microsoft Corporation 5.1.2600.5512

xpsp2res.dll Service Pack 2 Messages Microsoft Corporation 5.1.2600.5512

(output moved from later messages for browsing ease.)

moogly · May 8, 2010

Can you copy/paste the log in your post because it's easier to read and zshare.net is currently down.

ZackMack · May 8, 2010

Content moved to first message in thread.

moogly · May 8, 2010

For PE, you need to select utorrent.exe and enable DLL mode (ctrl+D). Edit your log please.

Guide: http://forum.utorrent.com/viewtopic.php?id=29748

ZackMack · May 8, 2010

1. For what it's worth, the same thing happens with BitTorrent 6.4. (I have to run that for some servers that ban utorrent 2.0.)

2. processs explorer with utorrent selected and dll mode activated...included above (replaced incorrect log)

ZackMack · May 12, 2010

Is anybody looking into this or am I finished with torrents?

moogly · May 12, 2010

For me the culprit can be Symantec Endpoint.

Did you try to disable and uninstall it temporarily to see if µT continues to freeze?

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